The Voice from Users of Running Applications: An Analysis of Online Reviews Using Leximancer
Abstract
:1. Introduction
1.1. Research Background
1.2. Relevant Literature and Research Gap
1.3. Research Goals and Questions
- Which key concepts/topics (themes) are evident in UGC about running applications?
- What thematic patterns are found in UGC about running applications?
- Do the key concepts/topics (themes) differ by sentiment valence (i.e., positive or negative)?
2. Methodology
2.1. Data Source and Collection
2.2. Data Analysis through Leximancer
3. Results and Findings
3.1. Users’ Overall Experiences of Running Applications
“I use this to track my running daily. It is accurate and reliable. I enjoy the interface, it is intuitive and easy to use. I also enjoy the challenges that it affords occasionally. I have never paid for the premium service though. I would definitely recommend that someone who is interested in running”
“this app is really useful for my daily tracking! I’m using a mi band 4 and I’m using this app to track my every exercise and it did pretty well! it also lets me customize my wallpaper for the mi band and it gave me a very wide variety of choices! Overall it’s an amazing app!”
“This app really became my drive force since I come to know it, it shows all of my running informations, advises what am suppose to do right, what am doing wrong, there are a group of people out there who have the same objective as mine hence no boredom.”
“Have been using for 6 years without a problem. Includes a lot of features for free that other apps charhe for. Tried other trackers but I keep coming back to this one.”
“What is the benefits of premium members if everything gets free later was a premium member no benefit at all. All new additions become free later. Just wait a while. And you will get it free”
“GPS is just OK. Was trying free version to decide if I wanted to purchase but too many ads and requests to sign in etc has put me off”
“Works alright for what it’s supposed to, thankfully they updated it so the ads that use to take up half the screen aren’t showing anymore (I uninstalled after that! And only redownload after I saw they removed them) there does need to be a option to control music playback like Spotify”
“good app that I’ve used for years, but the number of ads has slowly been creeping up full screen ads. Timeline ads. Stupid notifications! Definitely force close when your job finished”
“No Fahrenheit support. Sleep data collection and analysis not as good as Fitbit. Very good battery management. Some nice features in the app are removed in the latest app version.”
“I reported a bug almost 2 month ago. Since then nobody answered, I updated the app to the latest version, but the bug still remains. I am disappointed in the app support.”
3.2. Sentiment Analysis Results
“I am very fond of this app and is regularly using the same. Accurate measurement, good statistics and easy to use. However, ads are a bit irritating and in the starting it always gives a msg that GPS signal is lost.”
“It’s an excellent product though but there is a problem with the connectivity and accuracy level. I was told it doesn’t record while in a moving vehicle but that’s not true. Pls work on it.”
4. Discussion
4.1. Theoretical Implications
4.2. Practical Implications
4.3. Limitations and Future Research Direction
5. Conclusions
Author Contributions
Funding
Institutional Review Board Statement
Informed Consent Statement
Data Availability Statement
Conflicts of Interest
References
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Concept | Frequencies | % | Concept | Frequencies | % |
---|---|---|---|---|---|
app | 10852 | 100 | training | 463 | 4 |
use | 4597 | 42 | keeps | 458 | 4 |
track | 2996 | 28 | walking | 456 | 4 |
running | 2896 | 27 | progress | 448 | 4 |
love | 1780 | 16 | nice | 448 | 4 |
work | 1721 | 16 | update | 444 | 4 |
time | 1637 | 15 | speed | 432 | 4 |
distance | 1417 | 13 | voice | 417 | 4 |
accurate | 1007 | 9 | pace | 412 | 4 |
free | 1000 | 9 | start | 401 | 4 |
easy | 970 | 9 | user | 365 | 3 |
features | 966 | 9 | rate | 344 | 3 |
version | 927 | 9 | stop | 343 | 3 |
need | 786 | 7 | ads | 324 | 3 |
best | 740 | 7 | map | 313 | 3 |
phone | 632 | 6 | route | 307 | 3 |
miles | 585 | 5 | watch | 301 | 3 |
useful | 555 | 5 | day | 296 | 3 |
data | 551 | 5 | option | 280 | 3 |
better | 549 | 5 | band | 279 | 3 |
workout | 524 | 5 | support | 268 | 2 |
fitness | 489 | 5 | sleep | 250 | 2 |
calories | 481 | 4 | down | 224 | 2 |
premium | 463 | 4 | account | 192 | 2 |
Positive Terms | Score | Negative Terms | Score |
---|---|---|---|
great | 11.93 | problem | 8.29 |
good | 11.79 | annoying | 7.82 |
accurate | 10.61 | bad | 7.7 |
easy | 10.55 | wrong | 7.54 |
best | 10.24 | disappointed | 7.47 |
nice | 9.66 | frustrating | 7.11 |
awesome | 9.21 | slow | 7.01 |
helpful | 9.11 | poor | 6.83 |
friendly | 8.81 | worst | 6.67 |
excellent | 8.61 | difficult | 6.55 |
happy | 8.55 | failed | 6.45 |
reliable | 8.41 | worse | 6.36 |
accuracy | 8.39 | terrible | 6.34 |
fantastic | 8.29 | fault | 6.29 |
performance | 8.09 | complicated | 6.27 |
fast | 7.67 | shame | 5.93 |
wonderful | 7.53 | trouble | 5.93 |
satisfied | 7.53 | negative | 5.85 |
convenient | 7.03 | sad | 5.66 |
impressed | 7 | lack | 5.61 |
quick | 6.94 | horrible | 5.61 |
user | 6.88 | unreliable | 5.61 |
effective | 6.76 | rubbish | 5.55 |
stable | 6.69 | crap | 5.49 |
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Byun, H.; Chiu, W.; Won, D. The Voice from Users of Running Applications: An Analysis of Online Reviews Using Leximancer. J. Theor. Appl. Electron. Commer. Res. 2023, 18, 173-186. https://doi.org/10.3390/jtaer18010010
Byun H, Chiu W, Won D. The Voice from Users of Running Applications: An Analysis of Online Reviews Using Leximancer. Journal of Theoretical and Applied Electronic Commerce Research. 2023; 18(1):173-186. https://doi.org/10.3390/jtaer18010010
Chicago/Turabian StyleByun, Hyun, Weisheng Chiu, and Doyeon Won. 2023. "The Voice from Users of Running Applications: An Analysis of Online Reviews Using Leximancer" Journal of Theoretical and Applied Electronic Commerce Research 18, no. 1: 173-186. https://doi.org/10.3390/jtaer18010010