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Informatics, Volume 11, Issue 3

2024 September - 28 articles

Cover Story: The use of generative artificial intelligence (GAI) in customer service is increasing, but its language choices compared to those of humans remain underexplored from a linguistic perspective. This study analyzes negative online guest complaints to four luxury heritage hotels in Hong Kong. We collected authentic complaints and hotel managers' responses from travel forums between April 2012 and October 2022 and then had GAI draft response letters for the managers. Our dataset comprised three subcorpora: guest complaints, manager responses, and AI-generated replies. The results suggest that AI-generated texts can provide tailored and empathetic responses, but hotel managers may need to make some adjustments. View this paper
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Articles (28)

  • Article
  • Open Access
12 Citations
6,939 Views
20 Pages

20 September 2024

Dengue, Zika, and chikungunya viruses pose a serious threat globally and circulate widely in America. These diseases share similar symptoms in their early stages, which can make early diagnosis difficult. In this study, two predictive models based on...

  • Article
  • Open Access
14 Citations
9,666 Views
37 Pages

13 September 2024

Precision medicine has emerged as a transformative approach aimed at tailoring treatment to individual patients, moving away from the traditional one-size-fits-all model. However, Clinical decision support systems encounter challenges, particularly i...

(This article belongs to the Section Medical and Clinical Informatics)
  • Article
  • Open Access
2 Citations
3,623 Views
20 Pages

Pruning Policy for Image Classification Problems Based on Deep Learning

  • Cesar G. Pachon,
  • Javier O. Pinzon-Arenas and
  • Dora Ballesteros

12 September 2024

In recent years, several methods have emerged for compressing image classification models using CNNs, for example, by applying pruning to the convolutional layers of the network. Typically, each pruning method uses a type of pruning distribution that...

(This article belongs to the Section Machine Learning)
  • Article
  • Open Access
9 Citations
5,962 Views
23 Pages

Since November 2022, the use of generative artificial intelligence (GAI) technology has increased in many customer service industries. However, little is known about AI’s language choices and meaning-making resources compared to human responses...

  • Article
  • Open Access
3 Citations
7,290 Views
10 Pages

Adopting Business Intelligence Techniques in Healthcare Practice

  • Hui-Chuan Huang,
  • Hui-Kuan Wang,
  • Hwei-Ling Chen,
  • Jeng Wei and ,
  • Wei-Hsian Yin and
  • Kuan-Chia Lin
  • + 1 author+ 0 author

With the rapid development of information technology, digital health technologies have become increasingly prevalent in the field of healthcare. In this study, business intelligence (BI) techniques were combined with research-based prediction models...

  • Review
  • Open Access
39 Citations
17,816 Views
28 Pages

Navigating Governmental Choices: A Comprehensive Review of Artificial Intelligence’s Impact on Decision-Making

  • Gustavo Caiza,
  • Verónica Sanguña,
  • Natalia Tusa,
  • Violeta Masaquiza and ,
  • Alexandra Ortiz and
  • Marcelo V. Garcia
  • + 1 author+ 0 author

The integration of artificial intelligence (AI) into government decision-making is rapidly gaining traction in public administration and politics. This scoping review, guided by PRISMA protocols, examines 50 articles from reputable sources like Scopu...

(This article belongs to the Section Social Informatics and Digital Humanities)
  • Article
  • Open Access
4 Citations
17,226 Views
16 Pages

Health Benefits and Adverse Effects of Kratom: A Social Media Text-Mining Approach

  • Abdullah Wahbeh,
  • Mohammad Al-Ramahi,
  • Omar El-Gayar,
  • Tareq Nasralah and
  • Ahmed Elnoshokaty

Background: Kratom is a substance that alters one’s mental state and is used for pain relief, mood enhancement, and opioid withdrawal, despite potential health risks. In this study, we aim to analyze the social media discourse about kratom to p...

(This article belongs to the Section Health Informatics)
  • Review
  • Open Access
131 Citations
32,288 Views
27 Pages

Artificial Intelligence and Machine Learning Technologies for Personalized Nutrition: A Review

  • Dimitris Tsolakidis,
  • Lazaros P. Gymnopoulos and
  • Kosmas Dimitropoulos

Modern lifestyle trends, such as sedentary behaviour and unhealthy diets, have been associated with obesity, a major health challenge increasing the risk of multiple pathologies. This has prompted many to reassess their routines and seek expert guida...

(This article belongs to the Section Health Informatics)
  • Article
  • Open Access
9 Citations
5,542 Views
27 Pages

TEADASH: Implementing and Evaluating a Teacher-Facing Dashboard Using Design Science Research

  • Ngoc Buu Cat Nguyen,
  • Marcus Lithander,
  • Christian Master Östlund,
  • Thashmee Karunaratne and
  • William Jobe

The benefits of teacher-facing dashboards are incontestable, yet their evidence is finite in terms of long-term use, meaningful usability, and maturity level. Thus, this paper uses design science research and critical theory to design and develop TEA...

  • Systematic Review
  • Open Access
11 Citations
11,239 Views
20 Pages

Knowledge Management for Improved Digital Transformation in Insurance Companies: Systematic Review and Perspectives

  • Younes Elgargouh,
  • Mohammed Reda Chbihi Louhdi,
  • El Moukhtar Zemmouri and
  • Hicham Behja

Knowledge Management (KM) plays a pivotal role in contemporary businesses, facilitating the identification, management, and utilization of existing knowledge for organizational benefit. This article underscores the indispensability of effective KM pr...

  • Article
  • Open Access
7 Citations
5,504 Views
26 Pages

AI-Based Visual Early Warning System

  • Zeena Al-Tekreeti,
  • Jeronimo Moreno-Cuesta,
  • Maria Isabel Madrigal Garcia and
  • Marcos A. Rodrigues

Facial expressions are a universally recognised means of conveying internal emotional states across diverse human cultural and ethnic groups. Recent advances in understanding people’s emotions expressed through verbal and non-verbal communicati...

  • Systematic Review
  • Open Access
380 Citations
129,793 Views
29 Pages

Ethical Challenges and Solutions of Generative AI: An Interdisciplinary Perspective

  • Mousa Al-kfairy,
  • Dheya Mustafa,
  • Nir Kshetri,
  • Mazen Insiew and
  • Omar Alfandi

This paper conducts a systematic review and interdisciplinary analysis of the ethical challenges of generative AI technologies (N = 37), highlighting significant concerns such as privacy, data protection, copyright infringement, misinformation, biase...

(This article belongs to the Section Social Informatics and Digital Humanities)
  • Review
  • Open Access
454 Citations
52,772 Views
23 Pages

The deployment of large language models (LLMs) within the healthcare sector has sparked both enthusiasm and apprehension. These models exhibit the remarkable ability to provide proficient responses to free-text queries, demonstrating a nuanced unders...

  • Article
  • Open Access
24 Citations
24,213 Views
14 Pages

Digital innovations have significantly transformed the marketing landscape, with visual technology solutions having become mainstream in the fashion industry approximately a decade ago. Digital technology offers a range of benefits to online fashion...

  • Article
  • Open Access
23 Citations
11,412 Views
17 Pages

Internet Use for Health-Related Purposes among Older People in Thailand: An Analysis of Nationwide Cross-Sectional Data

  • Kittisak Robru,
  • Prasongchai Setthasuravich,
  • Aphisit Pukdeewut and
  • Suthiwat Wetchakama

As the global population ages, understanding the digital health behaviors of older adults becomes increasingly crucial. In Thailand, where the elderly population is rapidly growing, examining how older individuals use the internet for health-related...

(This article belongs to the Section Health Informatics)
  • Article
  • Open Access
46 Citations
10,826 Views
13 Pages

With the increasing use of large-scale language model-based AI tools in modern learning environments, it is important to understand students’ motivations, experiences, and contextual influences. These tools offer new support dimensions for lear...

  • Article
  • Open Access
28 Citations
10,875 Views
26 Pages

A Comparative Analysis of Virtual Education Technology, E-Learning Systems Research Advances, and Digital Divide in the Global South

  • Ikpe Justice Akpan,
  • Onyebuchi Felix Offodile,
  • Aloysius Chris Akpanobong and
  • Yawo Mamoua Kobara

This pioneering study evaluates the digital divide and advances in virtual education (VE) and e-learning research in the Global South Countries (GSCs). Using metadata from bibliographic and World Bank data on research and development (R&D), we co...

  • Article
  • Open Access
8 Citations
4,163 Views
18 Pages

Effective monitoring of perishable food products has become increasingly important for ensuring quality, enabling smart packaging to be a key consideration for food companies. Among the promising technologies available for transforming packaging into...

  • Article
  • Open Access
8 Citations
4,877 Views
14 Pages

Non-Invasive Diagnostic Approach for Diabetes Using Pulse Wave Analysis and Deep Learning

  • Hiruni Gunathilaka,
  • Rumesh Rajapaksha,
  • Thosini Kumarika,
  • Dinusha Perera and ,
  • Uditha Herath,
  • Charith Jayathilaka,
  • Janitha Liyanage and
  • Sudath Kalingamudali
  • + 3 authors+ 0 author

The surging prevalence of diabetes globally necessitates advancements in non-invasive diagnostics, particularly for the early detection of cardiovascular anomalies associated with the condition. This study explores the efficacy of Pulse Wave Analysis...

(This article belongs to the Section Medical and Clinical Informatics)
  • Article
  • Open Access
13 Citations
6,083 Views
15 Pages

Machine Learning to Estimate Workload and Balance Resources with Live Migration and VM Placement

  • Taufik Hidayat,
  • Kalamullah Ramli,
  • Nadia Thereza,
  • Amarudin Daulay and ,
  • Rushendra Rushendra and
  • Rahutomo Mahardiko
  • + 1 author+ 0 author

Currently, utilizing virtualization technology in data centers often imposes an increasing burden on the host machine (HM), leading to a decline in VM performance. To address this issue, live virtual migration (LVM) is employed to alleviate the load...

  • Article
  • Open Access
15 Citations
8,071 Views
18 Pages

AI language models are increasingly transforming language research in various ways. How can language educators and researchers respond to the challenge posed by these AI models? Specifically, how can we embrace this technology to inform and enhance s...

(This article belongs to the Topic AI Chatbots: Threat or Opportunity?)
  • Review
  • Open Access
4 Citations
4,957 Views
23 Pages

Machine Learning Applied to the Analysis of Prolonged COVID Symptoms: An Analytical Review

  • Paola Patricia Ariza-Colpas,
  • Marlon Alberto Piñeres-Melo,
  • Miguel Alberto Urina-Triana,
  • Ernesto Barceló-Martinez and ,
  • Camilo Barceló-Castellanos and
  • Fabian Roman
  • + 1 author+ 0 author

The COVID-19 pandemic continues to constitute a public health emergency of international importance, although the state of emergency declaration has indeed been terminated worldwide, many people continue to be infected and present different symptoms...

  • Systematic Review
  • Open Access
111 Citations
26,816 Views
24 Pages

In recent years, the Internet of medical things (IoMT) has become a significant technological advancement in the healthcare sector. This systematic review aims to identify and summarize the various applications, key challenges, and proposed technical...

  • Article
  • Open Access
32 Citations
10,409 Views
17 Pages

Predicting student outcomes is an essential task and a central challenge among artificial intelligence-based personalised learning applications. Despite several studies exploring student performance prediction, there is a notable lack of comprehensiv...

  • Article
  • Open Access
8 Citations
4,634 Views
22 Pages

ChatGPT, a Large Language Model (LLM) utilizing Natural Language Processing (NLP), has caused concerns about its impact on job sectors, including cybersecurity. This study assesses ChatGPT’s impacts in non-managerial cybersecurity roles using t...

(This article belongs to the Topic AI Chatbots: Threat or Opportunity?)
  • Article
  • Open Access
5 Citations
4,122 Views
14 Pages

Health information systems (HISs) are essential information systems used by organisations and individuals for various purposes. Past research has studied different types of HIS, such as rostering systems, Electronic Medical Records (EMRs), and Person...

(This article belongs to the Topic Theories and Applications of Human-Computer Interaction)
  • Article
  • Open Access
1 Citations
2,929 Views
11 Pages

This study examined the awareness of the EMR certification system among employees of public and private hospitals that have obtained EMR certification. It also assessed how this awareness impacted the evaluation of EMR interoperability. The objective...

(This article belongs to the Section Health Informatics)
  • Article
  • Open Access
1 Citations
3,824 Views
18 Pages

The Mappability of Clinical Real-World Data of Patients with Melanoma to Oncological Fast Healthcare Interoperability Resources (FHIR) Profiles: A Single-Center Interoperability Study

  • Jessica Swoboda,
  • Moritz Albert,
  • Catharina Lena Beckmann,
  • Georg Christian Lodde and ,
  • Elisabeth Livingstone,
  • Felix Nensa,
  • Dirk Schadendorf and
  • Britta Böckmann
  • + 3 authors+ 0 author

(1) Background: Tumor-specific standardized data are essential for AI-based progress in research, e.g., for predicting adverse events in patients with melanoma. Although there are oncological Fast Healthcare Interoperability Resources (FHIR) profiles...

(This article belongs to the Section Health Informatics)
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Informatics - ISSN 2227-9709