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Informatics, Volume 11, Issue 4

December 2024 - 29 articles

Cover Story: Chatbots are widely used in the customer services context today. People using chatbots have pragmatic reasons, like checking the delivery status and refund policy. The purpose of the paper is to investigate whether the entertainment or competence of chatbots affects user experience and chatbot service quality, which influence user satisfaction and electronic word-of-mouth. It also discusses the formation of electronic word-of-mouth (eWOM) about the brand or company via chatbots because eWOM is exceptionally significant nowadays due to the rise of social media. By understanding how chatbots influence the eWOM, the brand or company can formulate its digital strategy to utilize chatbots to enhance their service quality as well as brand reputation. View this paper
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Articles (29)

  • Article
  • Open Access
4 Citations
2,220 Views
17 Pages

Context-Aware Electronic Health Record—Internet of Things and Blockchain Approach

  • Tiago Guimarães,
  • Ricardo Duarte,
  • Francini Hak and
  • Manuel Santos

Hospital inpatient care relies on constant monitoring and reliable real-time data. Continuous improvement, adaptability, and state-of-the-art technologies are critical for ongoing efficiency, productivity, and readiness growth. When appropriately use...

  • Article
  • Open Access
3 Citations
6,340 Views
20 Pages

This study explored stakeholder involvement practice in digitalisation of the construction industry in the UK, and the influence thereof in the adoption of digital technologies. A qualitative interpretive method was followed using a case study approa...

  • Review
  • Open Access
7 Citations
9,410 Views
53 Pages

This systematic review investigates the transformative impact of Healthcare 4.0 (HC4.0) technologies on healthcare service quality (HCSQ), focusing on their potential to enhance healthcare delivery while addressing critical challenges. This study rev...

  • Article
  • Open Access
1 Citations
2,684 Views
25 Pages

Background: Cancer stem cells (CSCs) are a small subpopulation of cancer cells that have the potential for self-renewal and a strong proliferative capacity, and sustain tumorigenesis capabilities. This ability of CSCs to escape immune responses makes...

  • Article
  • Open Access
3,043 Views
14 Pages

Does Fun Matter? Using Chatbots for Customer Services

  • Tai Ming Wut,
  • Elaine Ah-heung Chan and
  • Helen Shun-mun Wong

Chatbots are widely used in customer services contexts today. People using chatbots have their pragmatic reasons, like checking delivery status and refund policies. The purpose of the paper is to investigate what are those factors that affect user ex...

  • Article
  • Open Access
3,242 Views
18 Pages

A Gap Analysis Framework for an Open Data Portal Assessment Based on Data Provision and Consumption Activities

  • Sahaporn Sripramong,
  • Chutiporn Anutariya,
  • Patipat Tumsangthong,
  • Theerawat Wutthitasarn and
  • Marut Buranarach

An Open Government Data (OGD) portal assessment is necessary to track and monitor the progress of the OGD initiative and to drive improvement. Although OGD benchmarks typically focus on assessing and ranking OGD portals, few have been developed speci...

  • Article
  • Open Access
2 Citations
2,044 Views
38 Pages

A Domain Generation Algorithm (DGA) employs botnets to generate domain names through a communication link between the C&C server and the bots. A DGA can generate pseudo-random AGDs (algorithmically generated domains) regularly, a handy method for...

  • Review
  • Open Access
6 Citations
5,786 Views
15 Pages

Exploring the Adoption of Robotics in Teaching and Learning in Higher Education Institutions

  • Samkelisiwe Purity Phokoye,
  • Ayogeboh Epizitone,
  • Ntando Nkomo,
  • Peggy Pinky Mthalane,
  • Smangele Pretty Moyane,
  • Mbalenhle Marcia Khumalo,
  • Mthokozisi Luthuli and
  • Nombuso Phamela Zondi

Artificial intelligence (AI) has become a prevalent part of many businesses, including higher education. AI is progressively gaining traction as an instrumental engagement tool in higher education institutions (HEIs). The premise underlying this tren...

  • Review
  • Open Access
12 Citations
7,058 Views
37 Pages

A low-resource environment has limitations in terms of resources, such as limited network availability and low-powered computing devices. In such environments, it is arguably more difficult to set up new software systems, maintain existing software,...

  • Article
  • Open Access
4 Citations
4,164 Views
32 Pages

Stunting remains a significant public health issue in Aceh, Indonesia, and is influenced by various socio-economic and environmental factors. This study aims to address key challenges in accurately classifying stunting prevalence, predicting future t...

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Informatics - ISSN 2227-9709