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Informatics, Volume 11, Issue 4

2024 December - 29 articles

Cover Story: Chatbots are widely used in the customer services context today. People using chatbots have pragmatic reasons, like checking the delivery status and refund policy. The purpose of the paper is to investigate whether the entertainment or competence of chatbots affects user experience and chatbot service quality, which influence user satisfaction and electronic word-of-mouth. It also discusses the formation of electronic word-of-mouth (eWOM) about the brand or company via chatbots because eWOM is exceptionally significant nowadays due to the rise of social media. By understanding how chatbots influence the eWOM, the brand or company can formulate its digital strategy to utilize chatbots to enhance their service quality as well as brand reputation. View this paper
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Articles (29)

  • Article
  • Open Access
7 Citations
3,587 Views
17 Pages

Context-Aware Electronic Health Record—Internet of Things and Blockchain Approach

  • Tiago Guimarães,
  • Ricardo Duarte,
  • Francini Hak and
  • Manuel Santos

Hospital inpatient care relies on constant monitoring and reliable real-time data. Continuous improvement, adaptability, and state-of-the-art technologies are critical for ongoing efficiency, productivity, and readiness growth. When appropriately use...

(This article belongs to the Section Medical and Clinical Informatics)
  • Article
  • Open Access
10 Citations
8,881 Views
20 Pages

This study explored stakeholder involvement practice in digitalisation of the construction industry in the UK, and the influence thereof in the adoption of digital technologies. A qualitative interpretive method was followed using a case study approa...

  • Review
  • Open Access
20 Citations
13,510 Views
53 Pages

This systematic review investigates the transformative impact of Healthcare 4.0 (HC4.0) technologies on healthcare service quality (HCSQ), focusing on their potential to enhance healthcare delivery while addressing critical challenges. This study rev...

  • Article
  • Open Access
1 Citations
4,072 Views
25 Pages

Background: Cancer stem cells (CSCs) are a small subpopulation of cancer cells that have the potential for self-renewal and a strong proliferative capacity, and sustain tumorigenesis capabilities. This ability of CSCs to escape immune responses makes...

(This article belongs to the Section Health Informatics)
  • Article
  • Open Access
5 Citations
4,566 Views
14 Pages

Does Fun Matter? Using Chatbots for Customer Services

  • Tai Ming Wut,
  • Elaine Ah-heung Chan and
  • Helen Shun-mun Wong

Chatbots are widely used in customer services contexts today. People using chatbots have their pragmatic reasons, like checking delivery status and refund policies. The purpose of the paper is to investigate what are those factors that affect user ex...

  • Article
  • Open Access
4,872 Views
18 Pages

A Gap Analysis Framework for an Open Data Portal Assessment Based on Data Provision and Consumption Activities

  • Sahaporn Sripramong,
  • Chutiporn Anutariya,
  • Patipat Tumsangthong,
  • Theerawat Wutthitasarn and
  • Marut Buranarach

An Open Government Data (OGD) portal assessment is necessary to track and monitor the progress of the OGD initiative and to drive improvement. Although OGD benchmarks typically focus on assessing and ranking OGD portals, few have been developed speci...

  • Article
  • Open Access
6 Citations
3,158 Views
38 Pages

A Domain Generation Algorithm (DGA) employs botnets to generate domain names through a communication link between the C&C server and the bots. A DGA can generate pseudo-random AGDs (algorithmically generated domains) regularly, a handy method for...

  • Review
  • Open Access
22 Citations
7,774 Views
15 Pages

Exploring the Adoption of Robotics in Teaching and Learning in Higher Education Institutions

  • Samkelisiwe Purity Phokoye,
  • Ayogeboh Epizitone,
  • Ntando Nkomo,
  • Peggy Pinky Mthalane,
  • Smangele Pretty Moyane,
  • Mbalenhle Marcia Khumalo,
  • Mthokozisi Luthuli and
  • Nombuso Phamela Zondi

Artificial intelligence (AI) has become a prevalent part of many businesses, including higher education. AI is progressively gaining traction as an instrumental engagement tool in higher education institutions (HEIs). The premise underlying this tren...

  • Review
  • Open Access
37 Citations
11,158 Views
37 Pages

A low-resource environment has limitations in terms of resources, such as limited network availability and low-powered computing devices. In such environments, it is arguably more difficult to set up new software systems, maintain existing software,...

  • Article
  • Open Access
9 Citations
6,018 Views
32 Pages

Stunting remains a significant public health issue in Aceh, Indonesia, and is influenced by various socio-economic and environmental factors. This study aims to address key challenges in accurately classifying stunting prevalence, predicting future t...

(This article belongs to the Section Health Informatics)
  • Article
  • Open Access
2,122 Views
16 Pages

In today’s rapidly evolving technological landscape, human–machine interaction has become an issue that should be systematically explored. This research aimed to examine the impact of different pre-cue modes (visual, auditory, and tactile...

(This article belongs to the Topic Theories and Applications of Human-Computer Interaction)
  • Article
  • Open Access
13 Citations
6,838 Views
14 Pages

Estimation of Mango Fruit Production Using Image Analysis and Machine Learning Algorithms

  • Liliana Arcila-Diaz,
  • Heber I. Mejia-Cabrera and
  • Juan Arcila-Diaz

Mango production is fundamental to the agricultural economy, generating income and employment in various communities. Accurate estimation of its production optimizes the planning and logistics of harvesting; traditionally, manual methods are ineffici...

(This article belongs to the Section Machine Learning)
  • Review
  • Open Access
14 Citations
5,624 Views
20 Pages

The Use of Artificial Intelligence to Analyze the Exposome in the Development of Chronic Diseases: A Review of the Current Literature

  • Stefania Isola,
  • Giuseppe Murdaca,
  • Silvia Brunetto,
  • Emanuela Zumbo,
  • Alessandro Tonacci and
  • Sebastiano Gangemi

The “Exposome” is a concept that indicates the set of exposures to which a human is subjected during their lifetime. These factors influence the health state of individuals and can drive the development of Noncommunicable Diseases (NCDs)....

  • Article
  • Open Access
2 Citations
2,914 Views
28 Pages

Modeling Zika Virus Disease Dynamics with Control Strategies

  • Mlyashimbi Helikumi,
  • Paride O. Lolika,
  • Kimulu Ancent Makau,
  • Muli Charles Ndambuki and
  • Adquate Mhlanga

In this research, we formulated a fractional-order model for the transmission dynamics of Zika virus, incorporating three control strategies: health education campaigns, the use of insecticides, and preventive measures. We conducted a theoretical ana...

(This article belongs to the Section Health Informatics)
  • Case Report
  • Open Access
5 Citations
5,767 Views
15 Pages

Can ChatGPT Support Clinical Coding Using the ICD-10-CM/PCS?

  • Bernardo Nascimento Teixeira,
  • Ana Leitão,
  • Generosa Nascimento,
  • Adalberto Campos-Fernandes and
  • Francisco Cercas

Introduction: With the growing development and adoption of artificial intelligence in healthcare and across other sectors of society, various user-friendly and engaging tools to support research have emerged, such as chatbots, notably ChatGPT. Object...

  • Article
  • Open Access
28 Citations
18,433 Views
14 Pages

Web Traffic Anomaly Detection Using Isolation Forest

  • Wilson Chua,
  • Arsenn Lorette Diamond Pajas,
  • Crizelle Shane Castro,
  • Sean Patrick Panganiban,
  • April Joy Pasuquin,
  • Merwin Jan Purganan,
  • Rica Malupeng,
  • Divine Jessa Pingad,
  • John Paul Orolfo and
  • Lemuel Clark Velasco
  • + 1 author

As companies increasingly undergo digital transformation, the value of their data assets also rises, making them even more attractive targets for hackers. The large volume of weblogs warrants the use of advanced classification methodologies in order...

(This article belongs to the Section Machine Learning)
  • Article
  • Open Access
9 Citations
4,619 Views
16 Pages

This study explores the perceptions of artificial intelligence (AI) within the creative sector of the United Arab Emirates (UAE) based on 13 semi-structured interviews and a survey with 224 participants among media professionals and their stakeholder...

(This article belongs to the Section Human-Computer Interaction)
  • Systematic Review
  • Open Access
9 Citations
8,136 Views
25 Pages

Early Estimation in Agile Software Development Projects: A Systematic Mapping Study

  • José Gamaliel Rivera Ibarra,
  • Gilberto Borrego and
  • Ramón R. Palacio

Estimating during the early stages is crucial for determining the feasibility and conducting the budgeting and planning of agile software development (ASD) projects. However, due to the characteristics of ASD and limited initial information, these es...

  • Article
  • Open Access
2 Citations
5,055 Views
32 Pages

Estimating the optical power distribution in a room in order to assess the performance of a visible light communication (VLC) system is nothing new. It can be estimated using a Monte Carlo optical ray tracing algorithm that sums the contribution of e...

  • Article
  • Open Access
3 Citations
3,850 Views
10 Pages

The blockchain technology and its applications, such as cryptocurrencies or non-fungible tokens, represent significant advancements in computer science. Alongside its transformative potential, human interaction with blockchain has led to notable nega...

  • Article
  • Open Access
7 Citations
6,929 Views
15 Pages

This paper reviews the theoretical background and potential applications of Large Language Models (LLMs) in educational processes and academic research. Utilizing a novel digital ethnographic approach, we engaged in iterative research with OpenAI&rsq...

  • Article
  • Open Access
4 Citations
7,761 Views
24 Pages

This paper presents TableExtractNet, a model that automatically finds and understands tables from scanned documents, tasks that are essential for quick use of information in many fields. This is driven by the growing need for efficient and accurate t...

(This article belongs to the Section Machine Learning)
  • Systematic Review
  • Open Access
9 Citations
10,640 Views
20 Pages

In-Bed Monitoring: A Systematic Review of the Evaluation of In-Bed Movements Through Bed Sensors

  • Honoria Ocagli,
  • Corrado Lanera,
  • Carlotta Borghini,
  • Noor Muhammad Khan,
  • Alessandra Casamento and
  • Dario Gregori

The growing popularity of smart beds and devices for remote healthcare monitoring is based on advances in artificial intelligence (AI) applications. This systematic review aims to evaluate and synthesize the growing literature on the use of machine l...

  • Article
  • Open Access
3 Citations
7,013 Views
22 Pages

Group chat socialization is increasingly central to online activities, yet design strategies to enhance this experience remain underexplored. This study builds on the Stimuli–Organism–Response (SOR) framework to examine how usability, cha...

  • Article
  • Open Access
44 Citations
25,063 Views
30 Pages

Artificial intelligence (AI) is fundamentally transforming the marketing landscape, enabling significant progress in customer engagement, personalization, and operational efficiency. The retail sector has been at the forefront of the AI revolution, a...

(This article belongs to the Section Human-Computer Interaction)
  • Article
  • Open Access
23 Citations
5,894 Views
19 Pages

This research describes experiments using LSTM, GRU models, and a combination of both to predict floods in Semarang based on time series data. The results show that the LSTM model is superior in capturing long-term dependencies, while GRU is better i...

  • Article
  • Open Access
4 Citations
3,524 Views
20 Pages

Using Artificial Intelligence-Based Tools to Improve the Literature Review Process: Pilot Test with the Topic “Hybrid Meat Products”

  • Juana Fernández-López,
  • Fernando Borrás-Rocher,
  • Manuel Viuda-Martos and
  • José Ángel Pérez-Álvarez

Conducting a literature review is a mandatory initial stage in scientific research on a specific topic. However, this task is becoming much more complicated in certain areas (such as food science and technology) due to the huge increase in the number...

  • Review
  • Open Access
215 Citations
45,461 Views
22 Pages

Edge Computing and Cloud Computing for Internet of Things: A Review

  • Francesco Cosimo Andriulo,
  • Marco Fiore,
  • Marina Mongiello,
  • Emanuele Traversa and
  • Vera Zizzo

30 September 2024

The rapid expansion of the Internet of Things ecosystem has created an urgent need for efficient data processing and analysis technologies. This review aims to systematically examine and compare edge computing, cloud computing, and hybrid architectur...

  • Review
  • Open Access
21 Citations
9,229 Views
24 Pages

A Review on Trending Machine Learning Techniques for Type 2 Diabetes Mellitus Management

  • Panagiotis D. Petridis,
  • Aleksandra S. Kristo,
  • Angelos K. Sikalidis and
  • Ilias K. Kitsas

27 September 2024

Type 2 diabetes mellitus (T2DM) is a chronic disease characterized by elevated blood glucose levels and insulin resistance, leading to multiple organ damage with implications for quality of life and lifespan. In recent years, the rising prevalence of...

(This article belongs to the Section Machine Learning)
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Informatics - ISSN 2227-9709