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Tourism and Hospitality, Volume 3, Issue 1

March 2022 - 21 articles

Cover Story: This study investigated the differential effects of determinants of satisfaction on electronic word-of-mouth (eWOM) behavior in the sharing economy with peer-to-peer accommodations and timeshares. Results indicated that amenities, economic benefits, and trust demonstrated an indirect effect on eWOM behavior through satisfaction, but community belonging affected eWOM behavior directly. Multiple-group SEM revealed that accommodation type moderated the indirect effects of community belonging, economic benefits, and trust on eWOM behavior, such that the indirect effect was significant only for timeshare accommodations. The findings highlight competitive differences that influence eWOM between peer-to-peer accommodations and timeshares that otherwise offer similar home-like accommodations. View this paper
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Articles (21)

  • Article
  • Open Access
50 Citations
25,197 Views
16 Pages

21 March 2022

Virtual reality technology has been widely applied in the tourism industry, but the literature examining the relationship between the virtual tourism experience and cultural dissemination behavior is limited. This present study examines how a virtual...

  • Article
  • Open Access
3,762 Views
17 Pages

2 March 2022

This study is a case examination of multiple types of resident and visitor markets of a county that can be described as a fringe community, having both rural and urban amenities and characteristics. It is part of a larger economic development study e...

  • Article
  • Open Access
7 Citations
8,536 Views
21 Pages

1 March 2022

The spotlight on “smart and green” has never been so bright and, within the hotel sector, emphasis on opportunities such as sustainability and digitisation are quickly shaping the agenda. This paper explores key components of the “s...

  • Article
  • Open Access
74 Citations
34,116 Views
11 Pages

23 February 2022

Virtual reality has become a more common phenomenon in both destination marketing and on-site experience. The recent challenges such as overtourism and the COVID-19 pandemic have created a pressing need to examine virtual tourism as an alternative to...

  • Systematic Review
  • Open Access
21 Citations
27,317 Views
22 Pages

Management Accounting Practices in the Hospitality Industry: A Systematic Review and Critical Approach

  • Filipa Campos,
  • Luís Lima Santos,
  • Conceição Gomes and
  • Lucília Cardoso

16 February 2022

The hospitality industry has been making a remarkable contribution to the growth of several countries’ economies. From a business perspective, the best management accounting (MA) techniques and practices are fundamental to the success of companies. H...

  • Article
  • Open Access
10 Citations
5,950 Views
18 Pages

Determinants of Customer Satisfaction and eWOM in the Sharing Economy: Timeshare versus Peer-to-Peer Accommodations

  • Jennifer Redditt,
  • Marissa Orlowski,
  • Alan Fyall,
  • Amy M. Gregory and
  • Heejung Ro

15 February 2022

This study aims to investigate the differential effects of determinants of satisfaction on subsequent electronic word-of-mouth (eWOM) behavior in the sharing economy with peer-to-peer accommodations and timeshares. Data were collected from consumers...

  • Article
  • Open Access
3 Citations
3,594 Views
15 Pages

10 February 2022

The role of social capital in the early phases of development of a family business is well documented, but the dynamism of the entrepreneur’s social capital in the agritourism business remains a relatively lesser-studied area. The current resea...

  • Article
  • Open Access
6 Citations
11,495 Views
26 Pages

9 February 2022

This article covers the topic of the tourist attractiveness of Tokyo in the opinion of 369 tourists from Poland. A definition of tourist attractiveness and its factors is provided. Basic information on Tokyo, including accommodation, eating facilitie...

  • Article
  • Open Access
12 Citations
15,519 Views
20 Pages

What Tourists Want, a Sustainable Paradise

  • Cathrine Linnes,
  • Jerome Agrusa,
  • Giulio Ronzoni and
  • Joseph Lema

9 February 2022

The increasing complexity of tourism and sustainability offers opportunities and challenges among diverse stakeholder perspectives. The need for sustainable and nature-based approaches exists throughout the growing body of literature from among a num...

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Tour. Hosp. - ISSN 2673-5768