- Article
Digital Banking in Northern India: The Risks on Customer Satisfaction
- Baljinder Kaur,
- Sood Kiran,
- Simon Grima and
- Ramona Rupeika-Apoga
The widespread use of digital technologies and the current pandemic (COVID) have fueled the need and call for digital transformation in the banking sector. Although this has various benefits, it is a disruption to the norm to which a bank customer ha...

