- Article
Are All Service Interactions Created Equal? Employees’ Perceptions of Attribution and Justice of Clients’ Emotional Demands and Employee Well-Being
- Alejandro García-Romero,
- Roberto Domínguez Bilbao and
- David Martínez-Iñigo
Emotional labor, particularly in frontline service roles, has traditionally been examined through the lens of performance strategies, such as surface or deep acting. However, emerging research suggests that employees’ subjective interpretations...

