Consumer Driven Sustainable Technological Innovations in Hospitality and Tourism
A special issue of Sustainability (ISSN 2071-1050). This special issue belongs to the section "Tourism, Culture, and Heritage".
Deadline for manuscript submissions: closed (31 October 2023) | Viewed by 586
Special Issue Editors
Interests: sustainable tourism development; information and communication technologies; innovation; corporate social responsibility; destination management and hospitality management education
Special Issue Information
Dear Colleagues,
The environment, technology, and delivering innovative service experiences are all fundamental to a prosperous hospitality and tourism industry. This Special Issue of Sustainability combines these three areas of research to explore how customers can contribute to fostering sustainable technological innovation.
COVID-19 emphasised the significance of technology for connectivity, which is shaping the metaverse movement by blending the real and physical worlds. During periods of lockdown, technology facilitated customer engagement and connections for business survival and growth. More customers are now embracing technology as part of their daily lives than ever before. Technology will continue to be an important megatrend with the users playing a vital role in shaping its future use. Alongside this, there is a growth of green activism. Customers are seeking low-carbon lifestyles and Euromonitor International (2002) has stated that one-third of global customers were taking active steps to reduce their emissions in 2021. Businesses that are considering sustainability actions are growing (United Nations Environment Programme, 2021). We are also witnessing customers increasingly engaging with technology such as social media and carbon tracking apps in making these responsible choices. Whilst there is a strong interest in the motivations of sustainability and practical outcomes, little is known about how the hospitality and tourism industry is engaging with customers to deliver and drive sustainable technological innovation for the longevity of the industry. Customer-led innovation is gaining more traction in the literature as customers are becoming more willing to be involved in the innovative co-creation process (Lee et al., 2017; Pikkemaat et al., 2019).
This Special Issue invites disciplinary specific, multidisciplinary, and transdisciplinary contributions that investigate customers driving sustainable technological innovation. Possible topics include, but are not limited to:
- Smart technology and sustainable innovation
- Customers as co-producers in sustainable technological innovation
- Customers, SMEs, and sustainable technological innovation
- Open innovations
- Social innovations
- Eco-innovation
- Constraints and resources for sustainable technological innovation
- Typologies, theories, or models of customer-driven sustainable technological innovation
- Host communities as customers in driving sustainable technological innovation
References
Euromonitor International (2022). Top 10 global consumer trend 2022. Retrieved from: Top 10 Global Consumer Trends 2022 | Euromonitor
Lee, G., Lee, J., I.P. Tussyadiah, P.I. (2017). The roles of perceived internal and external benefits and costs in innovation co-creation: Lessons from Japan. Asia Pacific Journal of Tourism Research, 22, 381-394, 10.1080/10941665.2016.1271815
Pikkemaat, B., Peters, M., Bernhard, B.F. (2019). Innovation research in tourism: Research streams and actions for the future. Journal of Hospitality and Tourism Management, 41, 184-196, https://doi.org/10.1016/j.jhtm.2019.10.007
United Nations Environment Programme (2021). Eco-innovation manual. Retrieved from: Eco-innovation Manual (ecoinnovation.org)
Dr. Alisha Ali
Dr. Natalie Haynes
Guest Editors
Manuscript Submission Information
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Keywords
- customers
- technological innovation
- ICTs
- sustainable tourism
- sustainable hospitality
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