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Journal of Theoretical and Applied Electronic Commerce Research, Volume 20, Issue 3

September 2025 - 102 articles

Cover Story: This study investigates how metaverse characteristics—sociability, immersiveness, and environmental fidelity—influence continuance intention, mediated by consumer experience. A Delphi study with 26 experts validated these characteristics. Data from 391 metaverse users, analyzed via PLS-SEM, revealed that consumer experience fully mediates the effects of immersiveness and environmental fidelity and partially mediates sociability’s impact on continuance intention. NCA confirmed consumer experience as a prerequisite, while IMPA identified sociability as the primary driver. These findings extend experience-dominant logic to virtual settings and provide actionable insights for enhancing metaverse engagement. View this paper
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Articles (102)

  • Article
  • Open Access
1,742 Views
17 Pages

Evidence from practice and academic literature indicates that, compared with traditional e-commerce, consumers in social commerce are more prone to impulsive purchasing. This heightened tendency can be attributed to the robust interaction among users...

  • Article
  • Open Access
2,653 Views
30 Pages

Against the backdrop of accelerating global trade and rising consumer expectations, cross-border e-commerce must urgently increase consumers’ willingness to reuse them. This study uses social exchange theory (SET) and resource dependency theory...

  • Article
  • Open Access
1,065 Views
25 Pages

Open-source generative AI technologies offer transparent and customizable alternatives to proprietary AI systems, the concept of which closely aligns with the principles of open innovation. Organizations with strong open-source orientations may have...

  • Article
  • Open Access
1 Citations
1,190 Views
37 Pages

The rapid rise of live streaming e-commerce has transformed retail dynamics; however, the allocation of after-sales service costs between live streaming salespeople and manufacturers remains a critical, unresolved issue, exacerbated by fairness conce...

  • Article
  • Open Access
1,938 Views
23 Pages

This study investigates how the packaging image of agricultural products in livestreaming commerce influences consumers’ repurchase intentions and, on this basis, formulates effective packaging improvement strategies to enhance repurchase inten...

  • Systematic Review
  • Open Access
3,852 Views
25 Pages

Trust and engagement in social commerce are increasingly recognized as critical drivers of consumers’ purchase intentions. This study aims to review the existing literature on consumer trust and engagement in social commerce by identifying the...

  • Article
  • Open Access
2 Citations
3,346 Views
32 Pages

This study investigates how AI-driven virtual anchors affect consumers’ purchase intentions by identifying their key attributes, underlying mechanisms, and configurational interplay. We integrate latent Dirichlet allocation (LDA), structural eq...

  • Article
  • Open Access
1 Citations
3,840 Views
37 Pages

Unpacking Customer Experience in Online Shopping: Effects on Satisfaction and Loyalty

  • Paulo Botelho Pires,
  • Beatriz Martins Perestrelo and
  • José Duarte Santos

Drawing on experience–satisfaction–loyalty, this study models how specific digital retail interface attributes translate into behavioural outcomes. Survey data from Portuguese online shoppers were analysed with PLS-SEM to test a formative...

  • Article
  • Open Access
1,590 Views
18 Pages

This study investigates how different mobile advertising cues (WOM, product, and price cues) affect consumer responses in terms of advertisement clicks and purchases. A large-scale field experiment was conducted on a mobile online learning platform w...

  • Article
  • Open Access
1 Citations
1,394 Views
18 Pages

As AI recommendation systems become increasingly important in consumer decision-making, leveraging sound cues to optimize user interaction experience has become a key research topic. Grounded in the theory of perceptual contagion, this study centers...

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J. Theor. Appl. Electron. Commer. Res. - ISSN 0718-1876