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Open AccessArticle

Authentic Leadership and Job Satisfaction: A Fuzzy-Set Qualitative Comparative Analysis (fsQCA)

1
Doctoral School, Catholic University of Valencia, Calle Guillem Castro 65, 46008 Valencia, Spain
2
Faculty of Education, University of Alicante, Carretera de San Vicente del Raspeig s/n, 03690 Alicante, Spain
3
Faculty of Education, International University of La Rioja, Avenida de la Paz 137, 26006 Logrono, La Rioja, Spain
4
Faculty of Economics and Business Administration, Catholic University of Valencia, Calle de la Corona 34, 46003 Valencia, Spain
*
Author to whom correspondence should be addressed.
Sustainability 2019, 11(8), 2412; https://doi.org/10.3390/su11082412
Received: 21 March 2019 / Revised: 17 April 2019 / Accepted: 17 April 2019 / Published: 23 April 2019
(This article belongs to the Special Issue Service Quality in Leisure and Tourism)
The relationship between leadership and job satisfaction has attracted considerable scientific interest, especially in relation to the quality of tourism businesses. This study investigated this relationship within the framework of authentic leadership. The study also explored differences between outsourced workers and internal hotel employees in terms of the influence of authentic leadership on job satisfaction. Fuzzy-set qualitative comparative analysis (fsQCA) offered valuable new insight. This study was based on a sample of 58 heads of department of four/five star hotels in the Canary Islands, Spain. The results suggest that high levels of leadership in the four subscales of authentic leadership (balanced processing, relational transparency, self-awareness, and internalized moral perspective) are sufficient to increase job satisfaction. The same outcome is achieved with high levels of balanced processing, even though it is accompanied by low transparency and low levels of internalized moral perspective. There are no major differences between outsourced workers and internal employees, except in terms of the importance of self-awareness. These results can help hotel managers reflect upon leadership and can provide new approaches for scientific research in this area. View Full-Text
Keywords: fsQCA; authentic leadership; job satisfaction; outsourcing; quality management practices; hotels fsQCA; authentic leadership; job satisfaction; outsourcing; quality management practices; hotels
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Baquero, A.; Delgado, B.; Escortell, R.; Sapena, J. Authentic Leadership and Job Satisfaction: A Fuzzy-Set Qualitative Comparative Analysis (fsQCA). Sustainability 2019, 11, 2412.

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