Tourism and Hospitality | Notable Papers in Tourism Experience

We are delighted to share a selection of notable papers focusing on tourism experience that garnered high readership from 2023 to 2025, all published in Tourism and Hospitality (ISSN 2673-5768). We hope this collection of exceptional publications will offer valuable insights for your research.

“Attractive Landscape Features as Drivers for Sustainable Mountain Tourism Experiences”
by Thomas Dax and Oliver Tamme
Tour. Hosp. 2023, 4(3), 374-389; https://doi.org/10.3390/tourhosp4030023
Full text available online: https://www.mdpi.com/2673-5768/4/3/23

“Product Innovation and Customer Experience: Catalysts for Enhancing Satisfaction in Quick Service Restaurants”
by Parikshat Singh Manhas, Priyanka Sharma and Joana A. Quintela
Tour. Hosp. 2024, 5(3), 559-576; https://doi.org/10.3390/tourhosp5030034
Full text available online: https://www.mdpi.com/2673-5768/5/3/34

“Battlefield Tourism: Exploring the Successful Marriage of History and Unforgettable Experiences: A Systematic Review”
by Miguel-Ángel García-Madurga and Ana-Julia Grilló-Méndez
Tour. Hosp. 2023, 4(2), 307-320; https://doi.org/10.3390/tourhosp4020019
Full text available online: https://www.mdpi.com/2673-5768/4/2/19

“Climbing through Climate Change in the Canadian Rockies: Guides’ Experiences of Route Transformation on Mt. Athabasca”
by Katherine Hanly, Graham McDowell and James Tricker
Tour. Hosp. 2023, 4(4), 539-558; https://doi.org/10.3390/tourhosp4040033
Full text available online: https://www.mdpi.com/2673-5768/4/4/33

“Customer Experience Management in the Tourism Sector: Insights from a Bibliometric and Thematic Analysis”
by Mourad Aarabe, Nouhaila Ben Khizzou, Lhoussaine Alla and Ahmed Benjelloun
Tour. Hosp. 2025, 6(2), 103; https://doi.org/10.3390/tourhosp6020103
Full text available online: https://www.mdpi.com/2673-5768/6/2/103

“Wellness Tourism Experiences and Tourists’ Satisfaction: A Multicriteria Analysis Approach”
by Vasiliki Karagianni, Petros Kalantonis, Paris Tsartas and Despina Sdrali
Tour. Hosp. 2025, 6(4), 179; https://doi.org/10.3390/tourhosp6040179
Full text available online: https://www.mdpi.com/2673-5768/6/4/179

“Hospitality Art Experience Model: The Effects of Visual Art on Guests’ Attitudes and Behavior”
by Maksim Godovykh
Tour. Hosp. 2024, 5(2), 439-447; https://doi.org/10.3390/tourhosp5020027
Full text available online: https://www.mdpi.com/2673-5768/5/2/27

“Exploring Customer Experience Drivers in Night Markets: Examining the Roles of Product Preference, Service Quality, and Facility Accessibility”
by Adisak Suvittawat
Tour. Hosp. 2024, 5(4), 1477-1492; https://doi.org/10.3390/tourhosp5040082
Full text available online: https://www.mdpi.com/2673-5768/5/4/82

“How Can Chatbots Help Companies to Improve the Customer Experience Offered to Their End Users/Customers in the Tourism Industry?”
by Chrysa Agapitou, Athanasia Sabazioti, Petros Bouchoris, Maria-Theodora Folina, Dimitris Folinas and George Tsaramiadis
Tour. Hosp. 2025, 6(4), 207; https://doi.org/10.3390/tourhosp6040207
Full text available online: https://www.mdpi.com/2673-5768/6/4/207