Correction: Meeprom, S.; Chancharat, S. Building Health and Wellness Service Experience Extension: A Case Study of Bangkok, Thailand. Sustainability 2022, 14, 11691
and
1
The Department of Hospitality and Event Management, Faculty of Business Administration and Accountancy, Khon Kaen University, Khon Kaen 40002, Thailand
2
The Department of Finance, Faculty of Business Administration and Accountancy, Khon Kaen University, Khon Kaen 40002, Thailand
*
Authors to whom correspondence should be addressed.
In the original publication [1], there was a mistake in the data for Table 1. The authors mistakenly wrote the Cronbach’s Alpha of the Customer Engagement as 8.12 due to a typing error; the correct value should be 0.81. The correct Table 1 appears below. The authors state that the scientific conclusions are unaffected. This correction was approved by the Academic Editor. The original publication has also been updated.
Table 1.
The Results of the Measurement Model.
Reference
Meeprom, S.; Chancharat, S. Building Health and Wellness Service Experience Extension: A Case Study of Bangkok, Thailand. Sustainability2022, 14, 11691. [Google Scholar] [CrossRef] [Scilit]
Table 1.
The Results of the Measurement Model.
Table 1.
The Results of the Measurement Model.
Constructs and Items
M
SD
FL
AVE
CR
Cronbach’s Alpha
Service Quality
5.85
1.20
0.81
0.93
0.93
Overall, the quality of this health and wellness service is excellent.
0.86
Overall, the quality of this health and wellness service is superior.
0.96
Overall, the quality of this health and wellness service is high standard.
0.88
Satisfaction
4.85
1.08
0.75
0.89
0.89
I am satisfied with the services provided.
0.86
The wellness and health of this service meet my expectations.
0.89
Overall, I am satisfied with the wellness and health provided by this service.
0.84
Trust
4.89
0.91
0.70
0.96
0.87
These wellness and health services meet my expectations.
0.80
I feel confident with this wellness and health service.
0.87
I will not be disappointed with this wellness and health service.
0.81
This wellness and health service would be honest and sincere in addressing my concerns.
0.69
I could rely on this wellness and health service to solve my wellness and health problems.
0.61
These wellness and health services would make any effort to satisfy me.
0.55
Customer Engagement
4.56
1.03
0.62
0.87
0.81
I put a lot of effort into expressing my personal needs to the staff during the service process.
0.82
I have a high level of participation in the service process.
0.75
I am very much involved in deciding how the services should be provided.
0.74
Quality of Life
4.94
1.03
0.71
0.91
0.86
Feeling mentally recharged after the service.
0.87
Feeling that own health improved because the service required physical activity.
0.90
Judging that the service was well worth the money spent.
0.75
Spending money specifically saved for service.
0.55
Experience Extension
4.52
1.42
0.76
0.93
0.87
I used social media to interact with friends about this service.
0.82
I used social media to tell others about this service.
0.93
I posted/shared photos/videos for friends/family, and acquaintances on social media (e.g., Facebook).
0.74
Notes the results of the goodness of fit of the model were x2 = 688.224, df = 194, p = 0.000, x2/df = 3.54, goodness of fit index (GFI) = 0.80, Tucker–Lewis index (TLI) = 0.90, incremental fit index (IFI = 0.90, comparative fit index (CFI) = 0.91, normed fit index (NFI) = 0.90, and root mean square error of approximation (RMSEA) = 0.08, M = factor mean, SD = standard deviation, FL = factor loadings, AVE = average variance extracted, CR = composite reliability.
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