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Innovation Management, Strategy and Sustainability in Tourism and Hospitality
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Innovation Management, Strategy and Sustainability in Tourism and Hospitality

A special issue of Sustainability (ISSN 2071-1050). This special issue belongs to the section "Tourism, Culture, and Heritage".

Deadline for manuscript submissions: closed (30 November 2020) | Viewed by 92217

Special Issue Editors

Prof. Dr. José António C. Santos

E-Mail Website
Guest Editor
School of Management, Hospitality and Tourism, University of Algarve, 8005-139 Faro, Portugal
Interests: sustainability in tourism and hospitality; innovation in tourism and hospitality; sustainable event management
Special Issues, Collections and Topics in MDPI journals
Prof. Dr. Julio Diéguez-Soto

E-Mail Website
Guest Editor
Economics and Business Studies Faculty, University of Malaga, 29016 Málaga, Spain
Interests: innovation management; strategic management; firm sustainability
Special Issues, Collections and Topics in MDPI journals
Prof. Dr. Manuel Ángel Fernández-Gámez

E-Mail
Guest Editor
Department of Finance and Accounting, University of Malaga, 29016 Málaga, Spain
Interests: financial management; hospitality management; strategic management
Special Issues, Collections and Topics in MDPI journals

Special Issue Information

Dear Colleagues,

We kindly invite you to submit your papers to this Special Issue before 30 September 2020.

Tourism innovation is a research topic which is gaining increasing relevance since more than a decade (Hall, 2009; Paget, Dimanche, & Mounet, 2010; Martínez-Román, Tamayo, Gamero & Romero, 2015). However, it is a broad topic that needs more theoretical and empirical research. Tourism is a very competitive industry and every destination and company operating in the sector need to increase productivity, profitability and competitiveness (Martínez-Román et al., 2015). On the other hand, the environment in which Tourism operates is very unstable, as it is subject to external and internal changes. Innovation is a key-factor in every response to a changing environment (Nieves & Segarra-Ciprés, 2015) and it is also «a means for obtaining competitive advantages in the tourism and hospitality sectors» (Souto, 2015, p. 142). Being innovative is a pre-condition for the survival and competitiveness of tourism companies. In this context, knowledge management plays a significant role in the adaptation to a continuously changing business environment. According to Moutinho (2000, p. IV) «New consumer trends, political changes, new technology, the fragmentation of markets, globalization, vertical, horizontal and diagonal integration, environmental concerns, economic integration and many other key developments are all adding to the complexity of corporate management in tourism». These are some of the key challenges of strategic management in tourism and hospitality as viewed in the last two decades. Sustainability is presently the main concern and challenge in tourism as it is not the green industry it was believed before and produces significant negative environmental impacts (Veiga, Santos, Águas & Santos, 2018). In this regard, it is vital that tourism stakeholders, including residents and tourists are aware of the importance of sustainability (Cruz-Ruiz, de la Cruz & Calderón-Vázquez, 2019). Sustainability is in fact a key issue and condition for the survival of the tourism and hospitality industries. Therefore, every strategy for implementing innovative processes must be based on sustainability.      

  • Networks and Clusters in Tourism Innovation
  • Technology-based innovations in Tourism and Hospitality
  • Innovation in Tourism Services
  • Management Innovation in Tourism and Hospitality
  • Innovation Models applied to Tourism and Hospitality
  • Innovation and Performance in Tourism and Hospitality
  • Innovation Strategy in Tourism and Hospitality
  • Tourism Experience Innovations
  • Determinants of Innovation in Tourism and Hospitality
  • Marketing Innovation in Tourism and Hospitality
  • Strategic Leadership and Innovation
  • Hotel performance and innovation
  • Knowledge Management and Tourism
  • Tourism Planning and Innovation
  • Strategic Management in Tourism and Hospitality
  • Strategic Marketing Management
  • Strategic Quality Management in Tourism and Hospitality
  • Strategic Planning in Tourism and Hospitality
  • Sustainable Tourism Development
  • Sustainability in Tourism and Hospitality
  • Perceptions of Sustainability
  • Other topics related to Sustainable Development, Innovation, Strategy and Sustainability in Tourism and Hospitality

Dr. Julio Diéguez-Soto
Prof. Dr. José António C. Santos
Dr. Manuel Ángel Fernández-Gámez
Guest Editors

Manuscript Submission Information

Manuscripts should be submitted online at www.mdpi.com by registering and logging in to this website. Once you are registered, click here to go to the submission form. Manuscripts can be submitted until the deadline. All submissions that pass pre-check are peer-reviewed. Accepted papers will be published continuously in the journal (as soon as accepted) and will be listed together on the special issue website. Research articles, review articles as well as short communications are invited. For planned papers, a title and short abstract (about 100 words) can be sent to the Editorial Office for announcement on this website.

Submitted manuscripts should not have been published previously, nor be under consideration for publication elsewhere (except conference proceedings papers). All manuscripts are thoroughly refereed through a single-blind peer-review process. A guide for authors and other relevant information for submission of manuscripts is available on the Instructions for Authors page. Sustainability is an international peer-reviewed open access semimonthly journal published by MDPI.

Please visit the Instructions for Authors page before submitting a manuscript. The Article Processing Charge (APC) for publication in this open access journal is 2400 CHF (Swiss Francs). Submitted papers should be well formatted and use good English. Authors may use MDPI's English editing service prior to publication or during author revisions.

Keywords

  • • Innovation • Strategic Management • Knowledge Management • Sustainability • Tourism and Hospitality

Published Papers (18 papers)

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Research

14 pages, 847 KiB  
Article
Determinants of Residents’ Support for Sustainable Tourism Development: An Empirical Study in Midyat, Turkey
by Abdullah Uslu, Emrullah Erul, José António C. Santos, Sanja Obradović and Margarida Custódio Santos
Sustainability 2023, 15(13), 10013; https://doi.org/10.3390/su151310013 - 24 Jun 2023
Cited by 1 | Viewed by 1692
Abstract
The purpose of this study is to examine the extent to which residents’ perceptions of their place image can predict their perceptions of the impacts of tourism, and ultimately, to elucidate their support for sustainable tourism development in Midyat, Turkey. This city currently [...] Read more.
The purpose of this study is to examine the extent to which residents’ perceptions of their place image can predict their perceptions of the impacts of tourism, and ultimately, to elucidate their support for sustainable tourism development in Midyat, Turkey. This city currently faces a range of negative impacts associated with tourism, such as inflation, high leakage, threats to family structures, environmental degradation, pollution, and crowding. At the same time, Midyat seeks to maximize the positive impacts of tourism, including job creation and employment, environmental protection, cultural and educational enrichment, and recreational opportunities. Therefore, there is an urgent need for a strategic shift in development. The study population consists of residents residing in Midyat, Turkey, from whom three hundred and fifty-six questionnaires were collected. PLS (Partial Least Squares) path analysis was utilized to analyze the research model constructed based on the literature. The results demonstrated that residents’ place image significantly predicted two out of three impacts of tourism, namely, socio-cultural and economic impacts. Additionally, residents’ perceptions of environmental and socio-cultural impacts were significant predictors of their support or opposition to sustainable tourism. While perceived environmental impacts have a positive effect on support for sustainable tourism, perceived economic impacts have a negative effect. This finding can guide tourism planners and professionals to make more informed decisions and take stronger steps toward sustainable tourism development. This study revealed that the quality of life, job opportunities, infrastructure, and economic income of Midyat’s residents are insufficient. However, the city is characterized by social attributes, such as friendliness, trust, and supportiveness. The results are limited to local residents, and using only one tourist stakeholder to assess sustainable tourism development is insufficient. Therefore, additional research must be performed to guarantee the involvement of other tourism stakeholders. Full article
(This article belongs to the Special Issue Innovation Management, Strategy and Sustainability in Tourism and Hospitality)
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14 pages, 9929 KiB  
Article
The Impact and Value of a Tourism Product: A Hybrid Sustainability Model
by José Pablo Abeal Vázquez, Pilar Tirado-Valencia and Mercedes Ruiz-Lozano
Sustainability 2021, 13(4), 2327; https://doi.org/10.3390/su13042327 - 21 Feb 2021
Cited by 3 | Viewed by 3058
Abstract
The concepts of social value creation and sustainability are acquiring a growing relevance in the vision shared by the tourism industry’s major stakeholders. Our aim was to determine a hybrid impact-value model capable of measuring tourism product sustainability through the use of indicators [...] Read more.
The concepts of social value creation and sustainability are acquiring a growing relevance in the vision shared by the tourism industry’s major stakeholders. Our aim was to determine a hybrid impact-value model capable of measuring tourism product sustainability through the use of indicators and the impact of stakeholder actions during the process of creating and generating products. An initial static vision of sustainability is complemented by a second dynamic vision, based on the measurement of value and change. The proposed model includes the same stakeholders, dimensions and indicators for both approaches. This standardization enhances the robustness of the model and its potential as an analysis instrument. After reviewing the considerable number of possible impact measurement techniques, we opted for the versatile methodology known as Social Return on Investment (SROI). Full article
(This article belongs to the Special Issue Innovation Management, Strategy and Sustainability in Tourism and Hospitality)
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14 pages, 1013 KiB  
Article
Towards an Inclusive Museum Management Strategy. An Exploratory Study of Consumption Experience in Visitors with Disabilities. The Case of the CosmoCaixa Science Museum
by Monica Cerdan Chiscano and Ana Isabel Jiménez-Zarco
Sustainability 2021, 13(2), 660; https://doi.org/10.3390/su13020660 - 12 Jan 2021
Cited by 8 | Viewed by 3996
Abstract
In the field of cultural tourism, museums have been pioneers in focusing on visitors with disabilities. They have used inclusive orientation to offer the kind of memorable and satisfying experiences that are so beneficial to a group at constant risk of social exclusion. [...] Read more.
In the field of cultural tourism, museums have been pioneers in focusing on visitors with disabilities. They have used inclusive orientation to offer the kind of memorable and satisfying experiences that are so beneficial to a group at constant risk of social exclusion. Their task is made more difficult, however, by visitors’ perception of barriers to inclusion, and identification therefore becomes a priority at the strategic level. Based on this idea, the present study analyzes experiences from two tours of the CosmoCaixa Barcelona museum by 32 people with disabilities (PwD). The use of ethnographic techniques and post-experience interviews shows how, despite the legal framework in relation to people with disabilities, hospitality managers find it difficult to put this framework into practice and cater to the needs of this segment of the population. Two factors become particularly clear: the difficulties experienced by museum staff in identifying people with disability, and museum managers’ lack of training and knowledge of the wants and needs of people with disabilities. Academic and strategic recommendations for museum managers are provided at the end of the article. Full article
(This article belongs to the Special Issue Innovation Management, Strategy and Sustainability in Tourism and Hospitality)
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15 pages, 1404 KiB  
Article
Valuation Models for Holiday Rentals’ Daily Rates: Price Composition Based on Booking.com
by José António C. Santos, Manuel Á. Fernández-Gámez, Miguel Ángel Solano-Sánchez, Francisco José Rey-Carmona and Lorena Caridad y López del Rio
Sustainability 2021, 13(1), 292; https://doi.org/10.3390/su13010292 - 30 Dec 2020
Cited by 6 | Viewed by 2256
Abstract
In recent years, the number of sharing economy accommodations has grown exponentially due to the Internet and peer-to-peer networks, which has made researchers increasingly interested in analysing this new type of lodging. This study sought to develop models that determine the significant variables [...] Read more.
In recent years, the number of sharing economy accommodations has grown exponentially due to the Internet and peer-to-peer networks, which has made researchers increasingly interested in analysing this new type of lodging. This study sought to develop models that determine the significant variables for the daily price of staying in holiday rentals based on data extracted from Booking.com and other sources. The hedonic pricing method (HPM) was selected to conduct the research as this methodology has been widely used in real estate valuation and hotel daily rate determination; however, the HPM is still rarely used for holiday rentals. The study focused on the city of Seville, where a notable increase in holiday rentals has been observed in recent years. Variables related to the accommodation typology, including location, size and equipment, as well as seasonality, are the most influential factors in the proposed models. These results are of interest to both owners and users of holiday rentals and can help these individuals to determine if the price of a stay is what would commonly be offered in the market under normal circumstances. Full article
(This article belongs to the Special Issue Innovation Management, Strategy and Sustainability in Tourism and Hospitality)
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12 pages, 2650 KiB  
Article
Reforming Housing Policies for the Sustainability of Historic Cities in the Post-COVID Time: Insights from the Atlas World Heritage
by Ahmadreza Shirvani Dastgerdi, Giuseppe De Luca and Carlo Francini
Sustainability 2021, 13(1), 174; https://doi.org/10.3390/su13010174 - 27 Dec 2020
Cited by 15 | Viewed by 3772
Abstract
In recent years, finding affordable housing has been a notable challenge for the residents of historic cities in Europe. This paper aims to develop a novel vision for improving housing policies in the post-COVID time to moderate the long-lasting issue of affordable housing [...] Read more.
In recent years, finding affordable housing has been a notable challenge for the residents of historic cities in Europe. This paper aims to develop a novel vision for improving housing policies in the post-COVID time to moderate the long-lasting issue of affordable housing in historic cities. The research was developed based on the findings of the Atlas World Heritage in 2019. In this project, five European Art Cities, namely Florence, Edinburgh, Bordeaux, Porto, and Santiago de Compostela, discussed their common management challenges through the shared learning method. Focusing on the case study of Florence and using a mixed-method, we collected data through the municipality of Florence, map analysis, and distribution of a questionnaire among the city residents. Then, we used inductive reasoning to explain how reforming housing policies in the post-COVID time could moderate the long-lasting issue of affordable housing in historic cities. The findings suggest that housing policies need to be supported simultaneously at both international and local levels. From the international perspective, associated cultural heritage organizations, like United Nations Educational, Scientific and Cultural Organization (UNESCO) and its advisory bodies and the World Tourism Organization (UNWTO), need to develop restriction policies that manage tourism flows in historic cities like increasing the airline taxation. At the local level, Florence needs decisive housing policies that ban the growth of illegal tourist accommodation in the city. However, the privilege of establishing new hotels can be awarded in suburban or rural areas to support sustainable tourism goals. Full article
(This article belongs to the Special Issue Innovation Management, Strategy and Sustainability in Tourism and Hospitality)
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20 pages, 292 KiB  
Article
Marketing Strategies of Travel Agencies: A Quantitative Approach
by Corina Larisa Bunghez
Sustainability 2020, 12(24), 10660; https://doi.org/10.3390/su122410660 - 20 Dec 2020
Cited by 8 | Viewed by 10103
Abstract
The necessity of continuously analyzing and innovating the tourism industry is an essential prerequisite in developing this important branch of the economy in a sustainable manner in the context of our modern society. To this effect, the purpose of this quantitative research study [...] Read more.
The necessity of continuously analyzing and innovating the tourism industry is an essential prerequisite in developing this important branch of the economy in a sustainable manner in the context of our modern society. To this effect, the purpose of this quantitative research study is to determine the impact of sales promotion techniques used by different suppliers of tourism services, in the form of 240 travel agencies. Our research focused on determining the effect of utilizing certain sales promotion techniques in order to increase sales in tourism services. Furthermore, we analyzed the way in which travel agencies engage in utilizing sales promotion techniques. We found that grouped sales, early booking, and last-minute techniques are essential practices in the perceptions of the respondents, that associating accommodation with eating services is a very important aspect for the consumer, that including recreation services is preferred but not demanded, and that included transportation services represent additional motivation in the purchasing decision. Additionally, we found that offering free services differentiates agencies from the competition and increases customer loyalty. The important contribution offered in this research paper represents a basis for future studies in the continuous improvement of marketing strategies in the constantly evolving tourism sector. Full article
(This article belongs to the Special Issue Innovation Management, Strategy and Sustainability in Tourism and Hospitality)
14 pages, 1067 KiB  
Article
The Effect of Countries’ Health and Environmental Conditions on Restaurant Reputation
by Manuel A. Fernández-Gámez, José António C. Santos, Julio Diéguez-Soto and Juan A. Campos-Soria
Sustainability 2020, 12(23), 10101; https://doi.org/10.3390/su122310101 - 03 Dec 2020
Cited by 7 | Viewed by 1821
Abstract
Corporate reputation enhancement in the restaurant industry has recently been increasingly driven by the central importance of consumer review websites and customers’ greater awareness of sustainable practices regarding health and the environment. In this context, the research question of the present study was [...] Read more.
Corporate reputation enhancement in the restaurant industry has recently been increasingly driven by the central importance of consumer review websites and customers’ greater awareness of sustainable practices regarding health and the environment. In this context, the research question of the present study was if there is a relationship between health and environmental conditions, and restaurants’ corporate reputation on a country level. Trying to answer this question, the present study sought to analyze the effects of countries’ health and environmental conditions on their restaurants’ corporate reputation, thereby contributing to the existing knowledge about how sustainable environments influence the industry’s competitiveness. The research design included different methodological approaches, and was divided into three main phases: restaurant corporation identification, reputation database design, and results. To this end, reputation data from a consumer review website were gathered for a sample of restaurant corporations and establishments connected to the European countries on the Healthiest Country Index.The methods were based on regression analysis. The results indicate that restaurant reputation improves in healthy, sustainable environments, specifically in countries ranked as the healthiest. These findings provide a better understanding of how aspects related to health and environmental sustainability influence corporate reputation. Full article
(This article belongs to the Special Issue Innovation Management, Strategy and Sustainability in Tourism and Hospitality)
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26 pages, 3967 KiB  
Article
A Bibliometric Model to Analyze Country Research Performance: SciVal Topic Prominence Approach in Tourism, Leisure and Hospitality
by Lucília Cardoso, Rui Silva, Giovana Goretti Feijó de Almeida and Luís Lima Santos
Sustainability 2020, 12(23), 9897; https://doi.org/10.3390/su12239897 - 26 Nov 2020
Cited by 32 | Viewed by 4085
Abstract
This paper aimed to evaluate the Portuguese scientific production within Tourism, Leisure and Hospitality Management (TLHM). To this end, 572 papers from 51 peer-reviewed Scopus journals were mapped through a mixed bibliometric analysis method. The results indicated that Portugal has a significant TLHM [...] Read more.
This paper aimed to evaluate the Portuguese scientific production within Tourism, Leisure and Hospitality Management (TLHM). To this end, 572 papers from 51 peer-reviewed Scopus journals were mapped through a mixed bibliometric analysis method. The results indicated that Portugal has a significant TLHM research production, with an outstanding performance in terms of topic prominence percentile. Additionally, Portuguese TLHM research collaboration has increased significantly in recent years. It should be pointed out, however, that this production is significantly skewed towards tourism-specific studies rather than hospitality. This study presents a new bibliometric contribution by bringing the SciVal topic prominence and prominence percentile to the TLHM field and presenting a new country research performance model, indicating a new way to evaluate a country’s research performance. Additionally, this investigation featuring the overall structure of Portuguese TLHM research provides clear outlines to concerned bodies regarding researcher and institution performance and gives helpful and timely information to researchers, scholars, government managers, industry managers, and tourism and hospitality consultants. Full article
(This article belongs to the Special Issue Innovation Management, Strategy and Sustainability in Tourism and Hospitality)
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18 pages, 1004 KiB  
Article
From the Total-Factor Framework to Food Cost Performance Disaggregation—Developing an Innovative Model to Enhance Menu Performance
by Chin-Yi Fang
Sustainability 2020, 12(22), 9552; https://doi.org/10.3390/su12229552 - 17 Nov 2020
Cited by 2 | Viewed by 2005
Abstract
The menu serves as a form of advertisement and has also been recognized as an important marketing communication tool between restaurant and consumer. Extant literature have assessed the menu item performance by using the multi-factor efficiency index. However, there is a paucity of [...] Read more.
The menu serves as a form of advertisement and has also been recognized as an important marketing communication tool between restaurant and consumer. Extant literature have assessed the menu item performance by using the multi-factor efficiency index. However, there is a paucity of literature focusing on the efficiency disaggregation in order to improve the performance of individual food, labor, and other resources. The aim of this study was to determine the input targets for each menu item by comparing the efficiency frontier established by all menu items in two types of restaurant chains. In order to achieve this goal, the study sought to establish the food and labor cost performance assessment model utilizing the total-factor framework combined with a slack-based measure (SBM) of efficiency in data envelopment analysis (DEA) (SBM-DEA). Resource-saving target ratios (RSTR) for panel data with 35 menu items in these two different cultural type of restaurant chains including Chinese-style and Japanese-style restaurants for twelve months were assessed in a total-factor framework. The four-quadrant analysis based on efficiency and unit profit offered different strategies to the restaurateur being studied. The empirical findings indicated that the average total-factor food cost efficiency (TFFCE) was better than the total-factor labor cost efficiency (TFLCE) in these two types of restaurants. The TFFCE (80%) and TFLCE (61%) of the Chinese-style restaurant were better than those (TFFCE (76%) and TFLCE (50%)) of the Japanese-style restaurant in the observant periods. Even though the Chinese-style restaurant had a better resource efficiency, the restaurateur was still able to improve at least 20% in terms of food cost efficiency and 39% of labor cost efficiency, respectively. Managerial discussion and future study are also discussed. Full article
(This article belongs to the Special Issue Innovation Management, Strategy and Sustainability in Tourism and Hospitality)
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30 pages, 3100 KiB  
Article
The Role of Human–Machine Interactive Devices for Post-COVID-19 Innovative Sustainable Tourism in Ho Chi Minh City, Vietnam
by Nguyen Thi Thanh Van, Vasiliki Vrana, Nguyen Thien Duy, Doan Xuan Huy Minh, Pham Tien Dzung, Subhra R. Mondal and Subhankar Das
Sustainability 2020, 12(22), 9523; https://doi.org/10.3390/su12229523 - 16 Nov 2020
Cited by 82 | Viewed by 10468
Abstract
In this research article, we aim to study the proposed role of human–machine interactive (HMI) technologies, including both artificial intelligence (AI) and virtual reality (VR)-enabled applications, for the post-COVID-19 revival of the already depleted tourism industry in Vietnam’s major tourist destination and business [...] Read more.
In this research article, we aim to study the proposed role of human–machine interactive (HMI) technologies, including both artificial intelligence (AI) and virtual reality (VR)-enabled applications, for the post-COVID-19 revival of the already depleted tourism industry in Vietnam’s major tourist destination and business hub of Ho Chi Minh City. The researchers aim to gather practical knowledge regarding tourists’ intentions for such service enhancements, which may drive the sector to adopt a better conclusive growth pattern in post-COVID-19 times. In this study, we attempt to focus on travelers who look for paramount safety with the assurance of empathetic, personalized care in post-COVID-19 times. In the current study, the authors employ structural equation modeling to evaluate the intentions of tourists both structurally and empirically for destination tourism with data collected from tourists with previous exposure to various kinds of these devices. The study shows that human–machine interactive devices are integrating AI and VR and have a significant effect on overall service quality, leading to tourist satisfaction and loyalty. The use of such social interactive gadgets within tourism and mostly in hospitality services requires an organization to make a commitment to futuristic technologies, along with building value by enriching service quality expectations among fearful tourists. This research shows that tourists mainly focus on the use of such HMI devices from the perspective of technology acceptance factors, qualitative value-enhancing service and trustworthy information-sharing mechanisms. The concept of the tour bubble framework is also discussed in detail. The analysis of this discussion gives us a more profound understanding of the novel opportunities which various administrative agencies may benefit from to position these devices better in smart, sustainable destination tourism strategies for the future so that, collectively, service 5.0 with HMI devices can possibly bring back tourism from being disintegrated. Such service applications are the new social innovations leading to sustainable service and a sophisticated experience for all tourists. Full article
(This article belongs to the Special Issue Innovation Management, Strategy and Sustainability in Tourism and Hospitality)
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22 pages, 475 KiB  
Article
Human Resource Management Practices and Service Provider Commitment of Green Hotel Service Providers: Mediating Role of Resilience and Work Engagement
by Huseyin Arasli, Ahmet Nergiz, Mehmet Yesiltas and Tugrul Gunay
Sustainability 2020, 12(21), 9187; https://doi.org/10.3390/su12219187 - 05 Nov 2020
Cited by 16 | Viewed by 3913
Abstract
Although research on human resource management practices (HRMPs) has been ongoing for many years, studies have actually paid little attention to HRMPs and their contribution to the emotional side of the bottom line or commitment to the external environment, particularly the serial mediation [...] Read more.
Although research on human resource management practices (HRMPs) has been ongoing for many years, studies have actually paid little attention to HRMPs and their contribution to the emotional side of the bottom line or commitment to the external environment, particularly the serial mediation of HRMPs. Hence, to fill this research void, this study extends social exchange theory, broaden-and-build theory and the conservation of resources (COR) theory in the context of green hospitality by proposing a novel conceptual model to test the mediating effects of resilience and commitment between HRMPs (training, empowerment, and rewards) and service providers’ environmental commitment. A quantitative study was performed involving 557 participants at green hotels. The findings show that the components of HRMPs (training, rewards, and empowerment) were found to be crucial tools in encouraging service providers to engage in environmental tasks while green training, empowerment and reward systems can unlock environmental commitment (EEC) for the setting. In addition, environmental commitment increased by the contribution of two mediators, resilience and engagement; and interestingly, rewards did not contribute to the environmental resilience of service providers, while all three HRMPs had a positive influence on work engagement of service providers in the research context. Full article
(This article belongs to the Special Issue Innovation Management, Strategy and Sustainability in Tourism and Hospitality)
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18 pages, 1873 KiB  
Article
Sustainability Perceptions in Tourism and Hospitality: A Mixed-Method Bibliometric Approach
by Luís Lima Santos, Lucília Cardoso, Noelia Araújo-Vila and Jose A. Fraiz-Brea
Sustainability 2020, 12(21), 8852; https://doi.org/10.3390/su12218852 - 25 Oct 2020
Cited by 40 | Viewed by 4454
Abstract
In the post-Covid-19 era, tourism impacts and the role played by sustainable planning on the long-term success of destinations have gained renewed importance. Understanding the image and perceptions tourists hold of a destination is vital for tourism planning, as they play a key [...] Read more.
In the post-Covid-19 era, tourism impacts and the role played by sustainable planning on the long-term success of destinations have gained renewed importance. Understanding the image and perceptions tourists hold of a destination is vital for tourism planning, as they play a key role in tourists’ decisions. Considering the importance of these two key concepts (perceptions and sustainability), the present paper contributes to the advancement of knowledge on sustainable tourism by characterizing the state of the art of Sustainability Perceptions in Tourism and Hospitality (SPTH). To this end, the scientific literature on the topic was mapped through a combination of three bibliometric analysis techniques, namely: evaluative, relational, and systematic bibliometric analysis. These were based on productivity and impact indicators, including SciVal topic prominence. The results reveal that sustainability perceptions in SPTH focus on tourists’, stakeholders’, and residents’ perceptions. These findings highlight the need for involving local communities in the destination planning process to align the outcomes of tourism development with their expectations. Finally, this paper presents an original methodological contribution, as it is the first to apply the SciVal topic prominence analysis to SPTH. Full article
(This article belongs to the Special Issue Innovation Management, Strategy and Sustainability in Tourism and Hospitality)
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24 pages, 1214 KiB  
Article
A Qualitative Review of Cruise Service Quality: Case Studies from Asia
by Yeohyun Yoon and Kyoung Cheon Cha
Sustainability 2020, 12(19), 8073; https://doi.org/10.3390/su12198073 - 30 Sep 2020
Cited by 12 | Viewed by 13242
Abstract
Although the cruise sector is considered an ‘unreplaceable’ form of tourism, with the cruise industry recording steady growth over the years, there is a lack of research and analysis on cruise ships themselves. Accordingly, this study sought to determine whether service quality differences [...] Read more.
Although the cruise sector is considered an ‘unreplaceable’ form of tourism, with the cruise industry recording steady growth over the years, there is a lack of research and analysis on cruise ships themselves. Accordingly, this study sought to determine whether service quality differences among ships operating in the Asian market could suggest broader implications for the sustainability of the cruise industry. We chose the SERVQUAL framework for the analysis; we also employed the multiple case study method and topic synthesis to compare the service quality of three ships. Of the ships investigated—the Costa Victoria, Diamond Princess, and Superstar Virgo—the Diamond Princess had the highest service quality. Based on the results, we outlined suggestions for improving the quality of cruise services, including introducing the latest large ships and high-tech facilities, complying with the departure and arrival times of sailing schedules, improving the ratio of crew members per passenger, establishing a cruise personnel training system, and expanding membership program operations. Full article
(This article belongs to the Special Issue Innovation Management, Strategy and Sustainability in Tourism and Hospitality)
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16 pages, 3171 KiB  
Article
Ten Years of Airbnb Phenomenon Research: A Bibliometric Approach (2010–2019)
by Julia M. Núñez-Tabales, Miguel Ángel Solano-Sánchez and Lorena Caridad-y-López-del-Río
Sustainability 2020, 12(15), 6205; https://doi.org/10.3390/su12156205 - 01 Aug 2020
Cited by 8 | Viewed by 3237
Abstract
The interest in the Airbnb phenomenon is represented in the fast growth of publications indexed in the Web of Science (WoS) since the research inception of this topic in 2010. However, there are no studies that analyze the incidence of this phenomenon from [...] Read more.
The interest in the Airbnb phenomenon is represented in the fast growth of publications indexed in the Web of Science (WoS) since the research inception of this topic in 2010. However, there are no studies that analyze the incidence of this phenomenon from a bibliometric approach using WoS. Therefore, this paper aims to quantify the incidence and composition of the Airbnb phenomenon through bibliometrics taken it as a data source. To achieve this aim, the WoS statistical instruments and the bibliometric tool VOSviewer are used. The results obtained, such as the number of articles and citations per year, the main categories of these articles, the nationalities of the authors, the most productive institutions, the sources and authors in terms of publications, and the H-Core of the most cited articles, are presented. Finally, concept maps are exposed, representing the relatedness of co-authorship and co-citation among authors, as well as the co-occurrence of the keywords in the articles analyzed. Satisfaction, trust, and innovation appear as the main research lines. This paper can be useful for academics and professionals, giving them a holistic overview of the topic, identifying new research areas, or as an objective manner to literary review approaches. Full article
(This article belongs to the Special Issue Innovation Management, Strategy and Sustainability in Tourism and Hospitality)
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26 pages, 2648 KiB  
Article
Qualitative Impact Analysis of International Tourists and Residents’ Perceptions of Málaga-Costa Del Sol Airport
by L. Caballero Galeote and J. García Mestanza
Sustainability 2020, 12(11), 4725; https://doi.org/10.3390/su12114725 - 09 Jun 2020
Cited by 9 | Viewed by 5291
Abstract
Air transport plays a key role especially in countries where tourism has a great impact on the economy. In Spain, the contribution made by this industry to GPD stands at EUR 119 billion, representing 11% of GDP. This case study focuses on the [...] Read more.
Air transport plays a key role especially in countries where tourism has a great impact on the economy. In Spain, the contribution made by this industry to GPD stands at EUR 119 billion, representing 11% of GDP. This case study focuses on the Málaga-Costa del Sol Airport due to the growth the city has experienced in recent years. The research examines the impacts of this infrastructure from the perceptions of residents and tourists. We conducted 638 questionnaires and 50 interviews with residents, and 165 questionnaires and 106 interviews with international tourists from August 2019 to January 2020. A qualitative thematic analysis was carried out using the NVivo Pro software. The findings indicate that residents value the ease of travel and employment generated by the airport. However, they are concerned about the environment impacts and mass tourism. For tourists, almost no negative impacts are recorded. Residents and tourists consider the existence of positive effects on other nearby cities of Andalusia. Conclusions have practical and theoretical implications for impact researches. Full article
(This article belongs to the Special Issue Innovation Management, Strategy and Sustainability in Tourism and Hospitality)
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22 pages, 1988 KiB  
Article
A DSGE-VAR Analysis for Tourism Development and Sustainable Economic Growth
by David Alaminos, Ana León-Gómez and José Ramón Sánchez-Serrano
Sustainability 2020, 12(9), 3635; https://doi.org/10.3390/su12093635 - 01 May 2020
Cited by 7 | Viewed by 2765
Abstract
This paper aims to provide a better basis for understanding the transmission connection between tourism development and sustainable economic growth in the empirical scenario of International countries. In this way, we have applied the dynamic stochastic general equilibrium (DSGE) model in different countries [...] Read more.
This paper aims to provide a better basis for understanding the transmission connection between tourism development and sustainable economic growth in the empirical scenario of International countries. In this way, we have applied the dynamic stochastic general equilibrium (DSGE) model in different countries in order to check the power of generalization of this framework to study the tourism development. Also, we extend this model to obtain the long-term effects of tourism development with confidence intervals. The influence of tourism development on sustainable economic growth is proved by our results and show the indirect consequences between tourist activity and other industries produced through the external effects of investment and human capital and public sector. Our study confirms that the DSGE technique can be a generalized model for the analysis of tourism development and, especially, can improve previous precision results with the DSGE-VAR model, where vector autoregression (VAR) is introduced in the DSGE model. The simulation results reveal even more than when the productivity of the economy in general enhances, as the current tourist demand increases in greater proportion than more than the national tourism demand. For its part, the consumption of domestic tourism rises more than the consumption of inbound tourism if the productivity of the tourism production enhances, but non-tourism prices decrease at a slower rate and tourism investment needs a longer time to recover to what is established. Full article
(This article belongs to the Special Issue Innovation Management, Strategy and Sustainability in Tourism and Hospitality)
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17 pages, 829 KiB  
Article
Constructive Leadership and Employee Innovative Behaviors: A Serial Mediation Model
by Huseyin Arasli, Hasan Evrim Arici and Ezel Kole
Sustainability 2020, 12(7), 2592; https://doi.org/10.3390/su12072592 - 25 Mar 2020
Cited by 19 | Viewed by 6703
Abstract
This study aims to examine the influence of constructive leadership practices on the service innovative behaviors of hotel employees by a serial mediation system that treats employee psychological safety and employee creativity as mediators. Empirical data were collected from full-time frontline hotel employees [...] Read more.
This study aims to examine the influence of constructive leadership practices on the service innovative behaviors of hotel employees by a serial mediation system that treats employee psychological safety and employee creativity as mediators. Empirical data were collected from full-time frontline hotel employees in Antalya, Turkey. By using both convenience and judgmental sampling methods, this study included 357 hotel employees. The results provide empirical evidence for all suggested hypothesized associations. In particular, the findings display that psychological safety and engagement in creative work tasks play intervening roles (in the form of a chain) in the indirect influence of constructive leadership on employee perceptions regarding their service innovative culture. The current work provides practical contributions for hotel industry professionals who are in the treatment of implementing psychological safety and employee creativity, in order to establish innovative service culture in the hotel setting. The paper is among the first studies to investigate a serial mediation model to analyze which constructive leadership practices influence their innovative service culture. Full article
(This article belongs to the Special Issue Innovation Management, Strategy and Sustainability in Tourism and Hospitality)
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14 pages, 664 KiB  
Article
The Impact of Social Media on Restaurant Corporations’ Financial Performance
by Sergio M. Fernández-Miguélez, Miguel Díaz-Puche, Juan A. Campos-Soria and Federico Galán-Valdivieso
Sustainability 2020, 12(4), 1646; https://doi.org/10.3390/su12041646 - 22 Feb 2020
Cited by 8 | Viewed by 7187
Abstract
Social media, in the form of online reviews (ORs), has become an essential element for consumers in the restaurant industry, providing reliable and unbiased information based on the dining experiences of other consumers. Social media is not only a crucial phenomenon for the [...] Read more.
Social media, in the form of online reviews (ORs), has become an essential element for consumers in the restaurant industry, providing reliable and unbiased information based on the dining experiences of other consumers. Social media is not only a crucial phenomenon for the strategy of restaurants, but also for their corporations. However, previous literature has focused on the analysis at the establishment level, rather than at the corporate level, especially when referring to financial performance. The present study tries to verify if social media also affects corporate financial performance. For this, the impact of ORs on advanced measures of financial performance was examined at the corporate level on a sample of 800 restaurants selected from the total population of active restaurants in Europe in 2018. The investigation applied both regression analysis and nonparametric techniques. They demonstrate a positive effect of ORs on financial performance, and a heterogeneous relationship between both variables across the European countries. Restaurants are becoming aware of the implications of this phenomenon since it could provide strategies for sustainable economic development. Full article
(This article belongs to the Special Issue Innovation Management, Strategy and Sustainability in Tourism and Hospitality)
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