Adm. Sci., Volume 13, Issue 8 (August 2023) – 21 articles

The current unprecedented globalization of the social economy, with worldwide mobility of people, products and services in an increasingly connected market and society, has promoted the rapid geographic spread of the coronavirus (i.e., crisis management) outbreak, negatively affecting tourists’ behavior and their well-being, whether due to restrictions imposed by governments on international travel, or due to tourists’ fear of catching the disease. This manuscript aims to understand how digital communication has helped the tourism industry in general and the hotel context in particular to face the negative consequences caused by the new coronavirus pandemic. The development of the research followed a qualitative methodological approach, constituting an exploratory study, based on four semi-structured interviews with managers of hotel establishments, located in the Northern Region of Portugal and Galicia. As main conclusions, it is possible to highlight that digital communication and the use of social networks were fundamental tools for hotel establishments during the pandemic caused by COVID-19, especially during the confinement period, when establishments had to close, many of them completely. There were many changes brought about in the tourism industry in the Euroregion of Northern Portugal and Galicia (ERNPG), with an increase in domestic tourism, a decrease in the external market and a change in tourist profile and behavior, whether due to sanitary and public health issues that induced fear of travel, or by the measures imposed by the government that prevented such trips. According to the strategies implemented by the hotel establishments, the intensification of digital communication use and social networks stands out, since, for a long time, it consisted of the only connecting tool between the hotel and its customers and the initiatives of the Regional Entities and Turismo de Portugal (regional and national DMOs), through numerous training courses in the area of digital marketing and the implementation of hygiene, sustainable and safety measures in hotel establishments. Regarding the future of tourism, it is expected that it will recover in the coming years and approach the historical values of previous years, given the advance in vaccination against the disease and the tourist’s desire to travel. In the short term, strategies are expected from hotel establishments that include valuing the destination on digital marketing platforms through attracting qualified human resources and a commitment towards tourism sustainability. Full article

This paper aims to explore differences in personality traits, focusing on the levels of primary psychopathy, between formal leaders of family and non-family companies as well as assessing differences in the job satisfaction levels of their employees. Moreover, we assess the relationship between the employees’ perception of their formal leader’s primary psychopathy levels and their job satisfaction levels in family firms. The empirical evidence is provided by a sample of 95 Portuguese employees, who responded to a questionnaire that included their perceptions of their formal leader’s primary psychopathy level and job satisfaction measures. All respondents work in small and medium-sized private companies with no management responsibilities and under formal hieratical supervision. The initial idea that family firms’ employees perceive lower levels of primary psychopathy in their formal leaders than non-family firms’ employees was confirmed. However, employees of family and non-family firms did not differ in their job satisfaction levels. The results also support the notion that perceived levels of primary psychopathy in formal leaders are negatively associated with the employees’ job satisfaction levels. These findings contribute to the research literature by addressing two aspects under-addressed in the comparison between family and non-family firms, while offering insights on the relationship between primary psychopathy in formal leaders and job satisfaction levels of employees working in family firms. Full article

This study explores an important issue in tourism, namely, the competitiveness of tourism. In the present paper, we aim at analyzing the relationship between tourism and national prosperity. The term competitiveness is a research topic intensively addressed in various fields, and it can answer current research questions related to a constantly changing tourism industry. Thus, the possibility of knowing how competitive this particularly important sector is for the five emerging countries considered in the study, namely, the Czech Republic, Hungary, Poland, Romania, and Slovakia, allows public authorities and entrepreneurs to estimate the revenues that can generate the field of hospitality. Also, based on these results, a series of national strategies specific to the tourism industry can be founded to lead to the increase of its competitiveness. We used cross-country multiple regression analysis to determine variables that are particularly important for the competitiveness of the hospitality industry, a fact for which the study has a theoretical and practical applicability. The study offers the possibility to anticipate the values of this index (TTCI), thus enabling government and industry bodies to take the necessary steps to increase specific competitiveness in the international market. Full article

This research draws upon an institutional theory framework to explore the underlying factors that influence opportunity-driven and necessity-driven entrepreneurship. The objective is to analyze how the institutional environment either supports or impedes the establishment and expansion of ventures within the Thai hospitality industry. By examining the interplay between the country’s institutional determinants and entrepreneurial behaviors, the study contributes to the existing body of academic literature on entrepreneurship and institutional theory. Furthermore, education support is treated as a moderator in the relationship between the three determinants of the institutional environment theory: regulatory, cognitive, and normative dimensions, and opportunity-necessity-driven entrepreneurship activity. This study adopted a mixed methods approach. For the quantitative approach, national data were mainly collected from the GEM and IEF databases from 2015 to 2018 (n = 939) using binary logistic regression to validate the hypotheses. Regarding the qualitative approach, data were obtained through in-depth interviews with 20 hotel and restaurant entrepreneurs. The findings indicated that the normative and cognitive determinants have a direct impact on both opportunity-driven and necessity-driven entrepreneurship activity. Additionally, the study reveals that the relationship between a regulative environment and opportunity-necessity entrepreneurship activity is moderated by educational support. The results provided new insights into Thailand’s hospitality-oriented entrepreneurship at large. Full article

While existing studies regarding organizational vacillation theory have focused on examining how vacillation may lead to ambidexterity, few studies have focused on how vacillation itself happens and whether it happens symmetrically or not. To bridge this research gap, this paper analyzed organizational vacillation over time with two canonical cases while examining patterns of organizational structure over time. Unlike previous studies that only revealed the existence of vacillation between centralization and decentralization, this study revealed that vacillation is observed with an asymmetric ratio of duration in the business world by finding that each company within the same industry spends a greater portion of time in a certain organizational structure than the other. By analyzing these changes throughout the business history, this study found that organizational vacillation happens asymmetrically while alternatively shifting between centralization and decentralization. Based on the case study result, this study draws propositions that can enable future researchers to advance theoretical and empirical understanding toward asymmetric vacillation. Full article

CSR is a strategy to realize sustainability. CSR needs to be understood based on a priority scale and objectives to build a solid organizational structure and ensure sustainable CSR implementation. In this regard, CSR implementation at the micro and macro levels needs further explanation. The study aims to analyze the effect of CSR on employee performance through assessment and job satisfaction using the micro foundation framework. This causal study surveyed 382 state-owned enterprises’ non-manager employees in Indonesia. The results demonstrate employees’ responses to internal and external CSR. Internal CSR, which primarily aims to improve employee performance, was found to improve employee satisfaction and engagement and lead to better performance more significantly than external CSR. Internal CSR had a higher effect on employee performance than external CSR. Compiling a scale of top priorities for corporate stakeholders became the leading choice to encourage long-term performance. The originality of this study is that the foundation of long-term performance ensures the corporation’s performance, and CSR lies in the strength of the microstructure at the individual level. The implementation of CSR based on the legal system requires paying attention to the scale of priorities based on the internal function of CSR in strengthening a corporation’s microstructure. Full article

The post-pandemic age has heightened the importance of digitalizing organizational practices and fostering innovation for SMEs to ensure resilient business operations in a volatile work environment. This research paper examines the impact of digital transformation leadership on the digitalization of business practices and the development of innovative business models while considering the roles of organizational agility and knowledge transfer. A survey of 270 employees from SMEs in Lebanon was conducted using the convenience sampling technique. Data analysis was performed quantitatively through Partial Least Squares—Structural Equation Modeling (PLS-SEM). The results reveal that adopting digital transformation leadership fosters organizational agility, enabling effective digital transformation and business model innovation with a robust knowledge transfer system. This study contributes to the fields of digital transformation and innovation, and offers practical insights for SME managers navigating uncertainties and market volatility in the post-pandemic period. Full article

This study explores the adoption of digital technology in sustainable tourism destinations and provides insights into current research. Using a bibliometric analysis approach, it comprehensively evaluates research outputs, identifies trends, and highlights key themes and collaborative networks. Employing a bibliometric analysis approach, this study utilizes the Scopus database and bibliometric software. After rigorous data cleaning, bibliographic coupling maps, collaboration networks, and keyword maps are generated using Biblioshiny and VOSviewer for comprehensive analysis. Analyzing 559 papers, the study reveals a consistent growth in publications, indicating increasing research interest in digital technology adoption in sustainable tourism destinations. Europe, Asia, and North America are the primary regions of research activity. Interdisciplinary collaboration is high, emphasizing the multidimensional nature of the field. While valuable, the bibliometric analysis is limited by data availability and quality in the Scopus database. Relevant research outputs may be excluded. The study focuses on overall trends and patterns rather than individual paper content. The study’s findings have practical implications for researchers, policymakers, and practitioners in sustainable tourism. The identification of key themes and collaborative networks can guide future research and foster interdisciplinary collaborations. This study contributes to the existing literature on technological innovations in sustainable tourism destinations through its bibliometric analysis approach. Through providing an overview of the research landscape, identifying trends and collaborative networks, it offers valuable insights into the current state of research. The findings serve as a foundation for further exploration and advancement in sustainable tourism and digital technology. Full article

The link between entrepreneur’s network centrality and innovation performance has been broadly studied in knowledge-intensive industries such as biotechnology. However, little research has been focused on the social mechanisms that allow innovators to reach such a central position. We contribute to the existing literature by exploring the factors that may lead or prevent entrepreneurs from reaching a central position in their professional networks of knowledge exchange and social support in French biotech milieu. We use a unique quantitative and qualitative database of 138 and 126 biotech entrepreneurs observed, respectively, in 2008 and 2013. When accounting for entrepreneurs’ position in the social (friendship) and knowledge (advice) domain, we draw on three dimensions through which entrepreneurs build their position: their professional experience, their inter-organizational (or political) engagement, and the financial and geographical situation of their company. Results from a regression analysis showed that the specific individual and organizational aspects of the trajectory of the entrepreneurs explain their position in the observed networks. Factors such as the previous experience in the health industry, the training expertise, the international experience, the political engagement, and the geographical and financial situation of the company help entrepreneurs to build up their centrality. The two observations allow us to describe indirectly the evolution of norms that are considered legitimated to carry out innovation in the biotech field. Full article

Frugality is an important psychological trait that is currently of interest as a research construct in a range of fields, from consumer behavior to financial literacy and financial well-being. Increasingly, the concept of frugality is also being linked to environmental responsibility and behavior, as the core of frugality is the reduction or minimization of resources used and consumed, an emphasis on the long-term use of purchased products, and an overall conservation of resources. For many years, researchers have used the Frugality Scale (FS), the specific research tool introduced to measure frugality in a standardized and valid way. The aim of the study was to examine the psychometric properties of FS translated into the Czech language, to evaluate the uni-dimensionality of the construct, and to analyze associations with relevant variables documenting respondents’ attitudes and behavior. For this purpose, the research based on face-to-face interviews among respondents representing the 15–74 years old population of Czechia was conducted. The obtained results showed that the previously developed FS achieved very good results in the Czech environment, where the obtained scores supported the hypothesized uni-dimensional structure of the scale. The CFA results show that the tested model fits well with empirical data. Convergent and construct validity is also shown to be high. Therefore, the Czech version of the Frugality Scale can be considered a reliable and valid instrument that is recommended for further use. By utilizing the FS, researchers and practitioners gain access to a robust tool for quantifying frugality and comprehending its pertinent aspects across diverse contexts. Full article

The creation school of opportunity formation is a relatively new partial theory of entrepreneurship built upon a relatively new approach to theorizing. Given their significant respective impacts, we critically evaluate both that school and that approach to better understand their respective values to theorizing. We apply a comprehensive, critical framework to evaluate the creation school. We determine that it is not yet a theory, but that it raises several important theoretical questions, from the origins of valuable heterogeneity to which meta-heuristics should be assumed and to what types of uncertainty are involved in entrepreneurial opportunities. We then describe its comparison-based approach for theorizing, delineating it from similar approaches that also contrast against the given benchmark ideas in a field, to determine its benefits and costs to advancing the modeling of phenomena. We determine that this new approach differs from problematization and constrastivity; instead of developing assumptions from induction, it uses a strawman to simply assert them. We finish by discussing the implications for how we can take more control over what kinds of theories affect the definition, and the legitimacy earned, in important fields of research like entrepreneurship. Full article

The COVID-19 pandemic had a disastrous effect on the growth in business tourism, emphasizing the role of information and communication technologies in the implementation of new meeting models. Consequently, new needs and concerns of the business tourist may have arisen, which should lead business tourism organizations to consider new attributes in their value proposition. Thus, this study aims to understand the determinants of business tourism spending and the number of business meetings, in the European Union, to aid the formulation of economic and marketing policies, in the post-pandemic period. For this purpose, a literature review is carried out for the periods before, during, and after the pandemic phase; additionally, a panel data analysis is performed using data from the 28 countries in the European Union. The results identify new typologies of determinants, describing first-order (global-scale) and second-order (European-scale) determinants and identifying important practical implications. Full article

The paper seeks to understand organisational context and culture’s influence on engaging First Nations People in Canada in work. Organisations have many opportunities to attract and engage Indigenous people, who have distinct worldviews and unique cultural customs not necessarily reflected in a North American workplace. Indigenous people also grapple with the historical and ongoing disparate impacts of settler colonialism that intersect colonial systems in most every area of their lives. This study worked within Indigenous research principles to encourage the articulation of deeply felt experiences and points of view of how First Nations people viewed and interacted with their work. The findings reviewed the experiences of twelve First Nations individuals working in non-Indigenous organisations. Through anti-colonial and critical organisational theoretical lenses, the study reveals how the context and culture that defined this sample of First Nations people shaped their views of what is essential to engaging them in the workplace. The findings illustrate what First Nations people would like to see in a workplace culture, what they feel needs to be recognised as part of their unique Indigenous context, and the approaches and practises that are most important for engaging them. Understanding the effect of context and culture on positive work interactions provides new information for organisational leaders, managers, diversity officers, and Human Resource practitioners to better support First Nations engagement in the workplace. It may also offer an approach to better engaging other culturally diverse organisational groups. The results add value to the fields of critical theory, anti-colonial theory, critical management studies, and Indigenous wholistic theory. The results further the discussion on the processes of decolonization and the recognition of Indigenous and minority rights in the workplace. Full article

In recent years, a new type of influencer has emerged in the field of social media marketing: virtual influencers. Though it is spreading fast, the trend is still new and, therefore, limited research has been conducted on the topic. This study aims to investigate the impact of virtual influencers on customers and whether there is a direct impact on human influencers due to the rise of virtual influencers in the industry. The study employed a questionnaire-based survey method to collect and analyse responses from a sample of 357 participants. The questions focus on trust, credibility, expertise, and contribution to purchase intention by the virtual influencers. The results indicate that customers are increasingly attracted to virtual influencers and that virtual influences are perceived as more trustworthy, credible, and relevant to customers’ preferences, leading to an increase in purchase intention. The study also discusses the implications of these findings for managers designing marketing campaigns. Full article

Innovative digital technologies, together with new sustainable practices, push for new business models and skillsets, pressuring companies to adapt to external change in order to gain competitive advantage. Higher education institutions could offer support. More than 20% of university graduates in the European Union study “business, administration or law”, with some of them being future top-level managers and entrepreneurs. This paper aims to provide an understanding of the factors shaping business students’ perspectives and decisions in the modern business landscape. It reunites their career preferences, personality characteristics and knowledge regarding technology’s utility for business and compares them between two cohorts (i.e., first year bachelor students and second year master students). The results of an online survey with a sample of 154 respondents show that business students’ entrepreneurial intention is influenced by their entrepreneurial confidence, their boldness when considering risks, as well as by being further along their educational journey. While almost 80% of business students are daring, oriented toward results and confident in their entrepreneurial abilities, and around 50% would feel most comfortable having their own business, approximately half of first year bachelor students and 14% of second year master students tend to be “not sure” regarding how eight out of ten modern technologies mentioned in this paper (i.e., robotic process automation, big data, artificial intelligence, computer vision, industrial robots, internet of things, virtual reality, enterprise resource planning) could improve a company’s innovation and performance. Full article

This study examined the effect of entrepreneurial attributes on venture creation among undergraduate students of selected universities in Southwest, Nigeria. The study measures the presence of entrepreneurial attributes (creativity, critical thinking, risk taking, leadership skills and resilience) among undergraduate students of selected public and private universities in Southwest, Nigeria. A total of 751 copies of questionnaires were distributed and 616 copies were returned and deemed suitable for analysis. A structural equation model (PLS 3.0) was used for the analysis. The result showed that entrepreneurial attributes contribute more to business opportunity identification, business planning and business startups. This implies that universities in Nigeria should develop these attributes (creativity, critical thinking, risk taking, leadership skills and resilience) through entrepreneurship education to reduce the rate of graduate unemployment in Nigeria. Full article

Background: Studies have highlighted how public–private partnerships are characterized by a lack of transparency, low availability of data, low accountability, and, often, strong opportunism. All these factors do not allow potential interested parties to trust it. This undermines the possibility of good cooperation between the public and private sectors and has presented a great limit for the Public Private Partnerships (PPPs) diffusion. Several articles in the literature highlight, in general, the numerous advantages generated using the blockchain in different organizations. The adoption of blockchain in the operation of PPPs could be a solution to overcome the limitations encountered in public–private partnerships. The aim of this study is to propose a theoretical framework aimed at connecting two topics (PPPs and Blockchain)—analyzed separately by literature—to highlight how blockchain can correct the limitations inherent to the functioning of traditional PPPs. Methods: The authors applied a qualitative research method to examine the role of blockchain from a PPP perspective. The authors present a conceptual work in which they advance a theoretical framework by integrating and proposing new relationships between constructs and developing logical arguments for these associations. Through a problem-focused approach, besides presenting a solution to overcome the critical issues, the authors also put forward ideas to help fill a gap in the literature to date. Results: The study showed that blockchain can generate a major shift in the function of PPPs. On the one hand, it makes it possible to overcome many limitations that have hindered the development of partnerships, thus making it possible to spread them further, while on the other hand, it has a positive impact on the strategic role of PPPs in achieving sustainable development goals. Conclusions: Blockchain technology is considered very immature, probably because a single underlying standard does not exist and concepts are difficult to master. Based on state-of-the-art standards, blockchain has the potential to be considered a transformative or even disruptive innovation for PPPs. Full article

The research aims to identify individual value-creation indicators, which are provided to suppliers, and their significance in building and maintaining sustainable, long-lasting mutual relationships between enterprises and their suppliers. The enterprises (in the position of suppliers) assigned the importance of the individual value-creation indicators which are provided to them and expressed the level of satisfaction with the relationships with their buyers. The research was carried out through structured questionnaires and collected answers from 112 managers of enterprises from Slovakia. Research results include the list of 21 individual value-creation indicators (defined in the questionnaire) and show which value-creation indicators are provided to the enterprises (suppliers) the most, which of these indicators are essential for the suppliers, and if the suppliers are provided with the values, they consider significant. The analysis of individual value creation indicators was done separately using Chi-squared and Cramer’s V tests and Rank–Biserial Correlation. The logistic regression was used to analyze all factors and their influence on the relationship between suppliers and the enterprise. Enterprises (suppliers) are generally satisfied with their relationship with buyers. However, almost 19% of suppliers consider their relationship neutral or unsatisfying. This result points out that there is room for improvement, which can be done by providing significant value-creation indicators to suppliers. Full article

The tourism industry has been distinguishing itself by promoting economic benefits and contributing to the creation of employment and opportunities in the country. This paper aims to investigate and analyze the impact of symmetric internal communication on individual performance and organizational identification, as well as to evaluate the mediating role of organizational identification in this relationship. Through the cooperation of several institutions in the tourism business sector, online surveys were applied resulting in a convenience sample of a total of 237 hotel employees in Portugal. The results of this study demonstrate that symmetrical internal communication has a positive impact on organizational identification and individual performance, and that organizational identification exerts a partial mediating effect on the relationship between symmetrical internal communication and individual performance. This study therefore extends the knowledge of the effects of important variables usually treated separately by the literature, and thus we build bridges between the communication literature and human resource management, providing information to support the structuring of new strategies. Full article

This study aims to comprehensively synthesize existing literature on AI in tourism, highlighting key themes, strengths, and limitations, and illuminating pathways for future research, including the identification of emerging areas within this context. AI technology is rapidly transforming various sectors, including tourism, by augmenting customer service, improving operational efficiency, personalizing travel experiences, and supporting sustainability initiatives. Despite the growing body of research on this topic, there is a need for a comprehensive and systematic summary of the existing literature to illuminate the most effective uses of AI in this context and to identify gaps for future research. We employed the ‘overview of reviews’ methodology, which involved systematically locating, appraising, and synthesizing the results of previous review articles. Using Web of Science, we identified and analyzed 31 previous review articles on the application of AI in tourism. Their synthesis presents a comprehensive perspective on the present status of AI technology in the tourism sector. It provides valuable insights, not only for practitioners contemplating the implementation of AI solutions but also for academics aspiring to advance this study area. Moreover, the academic implications of this study reaffirm its objective to shape future inquiries into AI applications within tourism, advocate for the efficacious and sustainable employment of AI, and provoke scholarly exploration at the nexus of technology and sustainability in this sector. Full article

The purpose—The aim of this paper is to explain the relationship between working capital and profitability in the context of the wine industry. Design/methodology/approach—Artificial neural networks were used to analyze the relationship between working capital management and the profitability of Old World firms, based on a sample of 324 firms. Findings—The results suggest a positive relationship between the cash conversion cycle and the profitability of winery firms. Thus, an increase in the cash conversion cycle seems to increase wine companies’ profitability. Thus, managers can generate shareholder value by increasing the cash conversion cycle to a reasonable level. Regarding days of payable outstanding, there is a negative influence of the average payment term on the profitability of wine companies. This leads to the fact that the longer a company takes to pay its creditors, the less profitable it appears to be. In terms of days sales outstanding, the results suggest the existence of a negative impact of the average collection period on the profitability of winery firms. In other words, a reduction in the number of days a firm receives payment for sales positively affects the firm’s profitability. Finally, the results of the study show a positive relationship between days of outstanding inventory and the profitability of wineries, suggesting that wineries that maintain sufficiently high inventory levels have higher profitability. These results indicate that managers could create value for their shareholders if they managed their working capital more efficiently. Practical limitations/implications—The neural network can predict profits based on working capital management. However, the applied research methodology should be extended to other business typologies and wine firms of other countries to allow the generalization of results. Originality/value—This paper is the first study on the impact of working capital management on the financial performance of companies in the wine sector, particularly in the Old World. The results are an input to the wine business sector literature, one of the most representative of regional economies in the countries focused. The applied methodology can be adopted more broadly and underlies managerial implications. For future research, a similar analysis can be envisaged for the New World, and a comparison between the two blocks of countries, given the difference in characteristics and techniques of wine production, could be made. Full article