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Article

Performance Assessment System to Wastewater Utilities Strategic Planning

Urban Water Unit, National Laboratory for Civil Engineering, LNEC, Av. Brasil 101, 1700-066 Lisbon, Portugal
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Author to whom correspondence should be addressed.
Academic Editor: Andreas N. Angelakis
Water 2021, 13(18), 2489; https://doi.org/10.3390/w13182489
Received: 6 August 2021 / Revised: 2 September 2021 / Accepted: 8 September 2021 / Published: 10 September 2021
(This article belongs to the Special Issue Infrastructure Asset Management of Urban Water Systems)
Urban water utilities face growing challenges in compliance with increasingly demanding legislation, tightening budgets, ageing personnel, decreasing infrastructure reliability, increasing operational costs, regulatory pressure, and climate change. Within this context, tracking the alignment of the performance with the mission and strategic objectives of the organization, based on reliable and up-to-date data, is of utmost importance to enable effective and continual improvement management. Organizational performance assessment in the water sector has been a topic of growing attention since the 1990s due to the increase in the role of regulators and tighter legislation. Proactive utilities are incorporating sustainability, resource efficiency, resilience, and continual improvement principles in their practices. Strategic planning provides the road map for management and interconnecting the different areas of the organization. An essential component of strategic management planning is the adoption of a tailored performance assessment system (PAS), allowing a better response to these challenges from the water utility management perspective. This paper presents a novel PAS at the strategic level, which was tested and validated with wastewater utilities, in a co-creation process. The proposed PAS fully adopts the objectives recommended in international standards, with a corresponding set of criteria and metrics, and a validated proposal of reference values for the metrics. View Full-Text
Keywords: performance assessment systems (PAS); performance metrics; strategic planning; urban water systems; wastewater utilities performance assessment systems (PAS); performance metrics; strategic planning; urban water systems; wastewater utilities
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MDPI and ACS Style

Almeida, M.d.C.; Brito, R.S.; Jorge, C.; Cardoso, M.A. Performance Assessment System to Wastewater Utilities Strategic Planning. Water 2021, 13, 2489. https://doi.org/10.3390/w13182489

AMA Style

Almeida MdC, Brito RS, Jorge C, Cardoso MA. Performance Assessment System to Wastewater Utilities Strategic Planning. Water. 2021; 13(18):2489. https://doi.org/10.3390/w13182489

Chicago/Turabian Style

Almeida, Maria do Céu, Rita Salgado Brito, Catarina Jorge, and Maria Adriana Cardoso. 2021. "Performance Assessment System to Wastewater Utilities Strategic Planning" Water 13, no. 18: 2489. https://doi.org/10.3390/w13182489

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