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Journal: J. Theor. Appl. Electron. Commer. Res., 2026
Volume: 21
Number: 35
Article:
Is a Chatbot More Effective? Investigating the Effect of Service Recovery Agents and Consumer Loss on Consumer Forgiveness
Authors:
by
Liu Fan, Shanshan Li, Can Wang and Xiaoping Zhang
Link:
https://www.mdpi.com/0718-1876/21/1/35
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