Journal of Theoretical and Applied Electronic Commerce Research, Volume 10, Issue 2

The development of the e-commerce field revolutionized the practice of commerce by the addition of the possibility to connect buyers and sellers in virtual environments for the trade of goods and services. [...]

Business and academic research frequently highlights the power of electronic word of mouth, relying on the knowledge that online customer ratings and reviews influence consumer decision making. Numerous studies in different disciplines have been cond...

Trust is an essential ingredient of constructive human relationships, including economic exchanges. Blindspots are harmful omissions in strategy implementation due to reasons such as corporate inertia or management obsession in pursuing a certain vis...

Online social media has shifted the balance of power from businesses to consumers, with consumers now being able to share information almost unrestrictedly in real-time. As a result, an effort to suppress what may be considered as harmful information...

Security Assertion Markup Language is one of the most widely used technologies to enable Identity Federations among different organisations. Despite its several advantages, one of its key disadvantages is that it does not allow creating a federation...

This study proposes a service recovery model to describe how cumulative satisfaction, loyalty and word-of-mouth are affected by complaints. The model is based on the role of positive and negative emotions in satisfaction with service recovery process...