Topic Editors

Prof. Dr. Chenglu Wang
Department of Marketing, University of New Haven, West Haven, CT 06516, USA
Prof. Dr. Henry F. L. Chung
School of Communication, Journalism and Marketing, Massey Business School, Massey University, Auckland 0632, New Zealand
Prof. Dr. Jin Sun
Department of Marketing, University of International Business and Economics, Beijing 10002, China
Prof. Dr. Yongge Niu
Business School, Sichuan University, Chengdu 610064, China
Dr. Liying Zhou
School of Business Administration, Guizhou University of Finance and Economics, Guiyang 550025, China

Consumer Psychology and Business Applications

Abstract submission deadline
closed (31 August 2024)
Manuscript submission deadline
31 October 2024
Viewed by
33548

Topic Information

Dear Colleagues,

Consumer psychology, drawing on multi-disciplines including social psychology, marketing, behavioral economics, and other areas, is a science that understands consumers’ perceptions, beliefs, feelings, motivations, and thoughts as well as personality and social factors that influence their purchasing and consumption behavior. In the digital era, platforms change the consumer’s journey because consumers actively engage in the value co-creation process through social media platforms and omni-channels (Lim, 2023, Wang, 2021). Thus, interactive marketing becomes the new normal in contemporary consumer participatory culture with a wide application in business practices (Lim, 2023, Wang, 2023). Such knowledge helps marketers to develop marketing strategies, including product design and development, integrative and interactive marketing communications, and consumer activities on social media platforms.

Since every individual is a consumer, consumer psychology can be applied in every aspect of human life and every stage of the consumption process. Therefore, this special topic emphasizes the managerial implications and practical applications of psychological principles to business practices. We welcome submissions, including empirical, methodological, or conceptual papers that demonstrate innovative thinking, rigorous methodologies, and insightful contributions (Wang, 2022) with a focus on real-world decision making and practical implications. In particular, the focus of this special topic is on the application of consumer psychology (consumer perception, attitude, emotion and motivation, personality and psychographics, etc.) in the following suggested (but limited) topic areas:

  • Consumer behavior in the digital age;
  • E-commerce and E-word of mouth;
  • Consumer experience and experiential marketing;
  • Behavioral economics and decision making;
  • Applied behavior analysis and predictive campaign analytics;
  • Social media and interactive marketing;
  • Value-concretion for brand management;
  • Brand extension and new branding strategies;
  • Artificial intelligence and generative ChatGPT application in business;
  • Big data, predictive analysis, and customization;
  • Virtual reality and augmented reality in marketing applications;
  • Smart technology and Internet of Things in consumer life and business applications;
  • Green marketing and sustainable consumption;
  • Collaborative consumption in shared economy;
  • Consumer experience and new retailing strategies;
  • Positive psychology and social marketing applications;
  • Consumer happiness and well-being;
  • Brand community and fandom management;
  • Consumer behavior in private vs. public situations;
  • Social influences and peer impact on consumer behavior;
  • Brand loyalty, brand engagement, and brand co-creation;
  • New media and communications;
  • Livestreaming and short-video marketing campaigns;
  • Key opinion leaders and influencer marketing;
  • Consumer behavior in social media platforms;
  • Consumer involvement and risk taking;
  • Defensive mechanism and consumption;
  • Leisure activities, entertainment, and hedonic consumption;
  • Tourism, hospitality, and travel management;
  • Consumer experience in service industries;
  • Stereotype-based expectations and consumer behavior;
  • Consumer nostalgic feeling and business strategies;
  • Emotions and impulsive consumption;
  • Novelty-seeking behavior and brand switching;
  • Luxury consumption and buying behavior;
  • Fashion-consciousness and fashion marketing management;
  • Organizational and B2B buying behavior;
  • Buying and selling behavior in supply chain management and omni-channel marketing;
  • Advertising and sales promotions;
  • Customer engagement and service management;
  • Emerging consumption patterns of millennials;
  • Social change and consumer values;
  • Product development and design in contemporary consumer culture;
  • International and cross-cultural consumer behavior and consumption patterns;
  • Methodological advancement and applications;
  • Ethical considerations of consumer behavior and business practice.

Prof. Dr. Chenglu Wang
Prof. Dr. Henry F. L. Chung
Prof. Dr. Jin Sun
Prof. Dr. Yongge Niu
Dr. Liying Zhou
Topic Editors

Keywords

  • consumer behavior and business strategies
  • applied psychology in e-commerce and social media platforms
  • predictive analytics and communications
  • buying and selling behaviors in supply chains
  • tourism and travel marketing
  • sustainable consumption
  • consumer happiness and well-being

Participating Journals

Journal Name Impact Factor CiteScore Launched Year First Decision (median) APC
Administrative Sciences
admsci
3.0 4.8 2011 25.2 Days CHF 1400 Submit
Behavioral Sciences
behavsci
2.5 2.6 2011 27 Days CHF 2200 Submit
Journal of Theoretical and Applied Electronic Commerce Research
jtaer
5.1 9.5 2006 32 Days CHF 1000 Submit

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Published Papers (22 papers)

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20 pages, 874 KiB  
Article
Enhancing Environmental Awareness for Sustainable Retail: Analysis of the Buy-Online-and-Return-in-Store Policy Adoption Using Theory of Planned Behavior
by Xinyu Yao, Yanfeng Liu and Guanqiu Qi
J. Theor. Appl. Electron. Commer. Res. 2024, 19(4), 2694-2713; https://doi.org/10.3390/jtaer19040129 - 8 Oct 2024
Viewed by 827
Abstract
This study explores the context of buy-online-and-return-in-store (BORS) policy from an environmental perspective and conducts a comprehensive analysis through the theory of planned behavior (TPB). Adding environmental awareness and awareness of consequences provides a new perspective on how sustainable practices can be enhanced [...] Read more.
This study explores the context of buy-online-and-return-in-store (BORS) policy from an environmental perspective and conducts a comprehensive analysis through the theory of planned behavior (TPB). Adding environmental awareness and awareness of consequences provides a new perspective on how sustainable practices can be enhanced through an omni-channel retail strategy. Survey responses from 405 participants were analyzed using structural equation modeling. Results show that attitudes, subjective norms, and perceived behavioral control are key determinants of practical BORS policy. The study found that environmental awareness significantly influenced BORS adoption directly and indirectly by enhancing perceived behavioral control, whereas consequence awareness primarily affected adoption by shaping consumer attitudes. Compared with consumers who choose to return online, consumers who prefer in-store returns show higher environmental awareness, highlighting the environmental advantages of BORS. In addition, the BORS policy improves overall shopping satisfaction by integrating the convenient process of online purchases and offline returns, allowing consumers to switch freely between different channels. These findings provide valuable insights for retailers and policymakers seeking to promote sustainable consumer behavior to effectively promote the importance of sustainable retail practices. Full article
(This article belongs to the Topic Consumer Psychology and Business Applications)
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17 pages, 949 KiB  
Article
How Cultural Involvement in Different Brand Types Influences Willingness to Pay Premium: The Mediating Role of Brand Happiness
by Zhimin Zhou, Yuan He, Yufeng Xie and Shafaqat Mehmood
Behav. Sci. 2024, 14(10), 908; https://doi.org/10.3390/bs14100908 - 8 Oct 2024
Viewed by 512
Abstract
This study examines the impact of cultural involvement on brand enriching benefits and consumers’ willingness to pay a premium (WPP). Additionally, it explores the underlying mechanisms behind this impact. A partial least squares structural equation model was used to analyze the data collected [...] Read more.
This study examines the impact of cultural involvement on brand enriching benefits and consumers’ willingness to pay a premium (WPP). Additionally, it explores the underlying mechanisms behind this impact. A partial least squares structural equation model was used to analyze the data collected from a pretest (N = 70) and an online survey (N = 1053) conducted in China. The moderating effect of brand type was examined using a multi-group analysis. The results indicate that cultural involvement has a significant and positive impact on brand enriching benefits, consequently enhancing consumers’ WPP. Additionally, brand happiness mediates the relationship between brand enriching benefits and WPP. Through a multi-group analysis, the impact of brand culture on brand equity is found to be more pronounced in functional brands compared with symbolic brands. Additionally, high perceived quality facilitates the transformation of brand enriching benefits into WPP. Managers value the ability of a brand culture to create brand equity and implement differentiation strategies based on different brand types. It is critical for managers to use a culture and its rich benefits wisely and to consider consumer happiness in the brand experience. Although brand culture and its impact on brands are crucial, previous studies have only focused on qualitative analyses, while empirical research on the direct link between brand culture and equity has been lacking. This study empirically tests a conceptual model that elucidates the relationship between brand cultural involvement, brand enriching benefits, brand happiness, WPP, brand type, and perceived quality. It extends previous research and offers suggestions for academics and brand managers interested in effectively leveraging brand culture for brand building. Full article
(This article belongs to the Topic Consumer Psychology and Business Applications)
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21 pages, 391 KiB  
Article
Boosting Customers’ Co-Creation in Open-Source Software Environments: The Role of Innovativeness and a Sense of Community
by Antonio Rebelo, Concepción Varela-Neira and Emilio Ruzo-Sanmartín
J. Theor. Appl. Electron. Commer. Res. 2024, 19(3), 2476-2496; https://doi.org/10.3390/jtaer19030119 - 20 Sep 2024
Viewed by 816
Abstract
The increasing need for continuous innovation has given rise to a substantial increase in co-creation initiatives. Since the co-creation of value involves customers participating in the creation of product offerings voluntarily and actively, this investigation tries to understand what drives customers to participate [...] Read more.
The increasing need for continuous innovation has given rise to a substantial increase in co-creation initiatives. Since the co-creation of value involves customers participating in the creation of product offerings voluntarily and actively, this investigation tries to understand what drives customers to participate in these co-creation initiatives. To do so, this study employs a probabilistic sample of 683 users enrolled in Linux forums for open-source software distributions. The path analysis and bootstrap samples revealed that customers who exhibit a high innate innovativeness and feel that they belong in the online community show a greater motivation towards platform exploration and participation in co-creation. Moreover, the effect of this synergic interaction on their co-creation participation was partially mediated by the normative dimension of their intrinsic motivation, while the hedonic dimension was not a strong predictor of co-creation contributions. This study fills the voids in the existing literature by showcasing the relevance of personal characteristics, beyond individual motivation, in co-creation behavior. Full article
(This article belongs to the Topic Consumer Psychology and Business Applications)
18 pages, 1204 KiB  
Article
Prevalence of Online Political Incivility: Mediation Effects of Cognitive and Affective Involvement
by Anam Javeed, Muhammad Yar Khan, Abdulrahman Alomair and Abdulaziz S. Al Naim
J. Theor. Appl. Electron. Commer. Res. 2024, 19(3), 2433-2450; https://doi.org/10.3390/jtaer19030117 - 12 Sep 2024
Viewed by 535
Abstract
The aim of this study is to explore the impact of political news posts, interactive discussion factors, and uncivil comments on participants’ online incivility. The moderating effects of cognitive and affective involvement have also been considered. The data have been gathered using self-administered [...] Read more.
The aim of this study is to explore the impact of political news posts, interactive discussion factors, and uncivil comments on participants’ online incivility. The moderating effects of cognitive and affective involvement have also been considered. The data have been gathered using self-administered questionnaires from 458 respondents. The results indicate that political news posts having interactive discussion factors positively impacts the online uncivil behaviour of the participants. The uncivil comments initiated by other users also significantly impact the participants’ incivility. The data have also been analysed for the mediation effects. The construct of affective involvement emerged as an effective mediator as compared to cognitive involvement. This study posits several theoretical implications for the literature. The combination of the variables used is also rare in the literature. The findings of this study are useful for behavioural scientists, as the outcomes have a potential to predict the online behaviour of Pakistani users. Full article
(This article belongs to the Topic Consumer Psychology and Business Applications)
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17 pages, 1283 KiB  
Article
Unconscious Drivers of Consumer Behavior: An Examination of the Effect of Nature–Nurture Interactions on Product Desire
by Jim B. Swaffield and Jesus Sierra Jimenez
Behav. Sci. 2024, 14(9), 789; https://doi.org/10.3390/bs14090789 - 7 Sep 2024
Viewed by 814
Abstract
Both biological and environmental factors can affect consumer behavior. Consumer behavior can also be a product of an interaction between one’s evolved biology and environmental factors. If marketers aim to increase healthy consumption behavior and decrease unhealthy behavior, they need to identify whether [...] Read more.
Both biological and environmental factors can affect consumer behavior. Consumer behavior can also be a product of an interaction between one’s evolved biology and environmental factors. If marketers aim to increase healthy consumption behavior and decrease unhealthy behavior, they need to identify whether the behavior is a product of one’s evolved biology or environmental factors acting in isolation, or if the behavior is a product of a biology–environment interaction. Therefore, the purpose of this study is to examine the effect of biology–environment interactions on product desire. This study comprises two experiments that used a repeated-measures design. The first experiment included 315 females and examined the effect of perceived physical safety, economic well-being, and social support on the desire for beautifying and wealth-signalling products. The second experiment included 314 men and examined the effect of perceived physical safety, economic well-being, and social support on the desire for products that are used to signal wealth and toughness. The results showed that under harsh economic conditions, product desire generally decreased. However, there were significant differences in the amount of decrease between product categories in different environmental conditions. Full article
(This article belongs to the Topic Consumer Psychology and Business Applications)
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20 pages, 3664 KiB  
Article
Don’t Like Them but Take What They Said: The Effectiveness of Virtual Influencers in Public Service Announcements
by Zichuan Mo and Meihan Zhou
J. Theor. Appl. Electron. Commer. Res. 2024, 19(3), 2269-2288; https://doi.org/10.3390/jtaer19030110 - 5 Sep 2024
Viewed by 554
Abstract
Despite the growing use of virtual influencers in communicating public service announcements (PSAs), their PSA communication effectiveness remains underexplored. Virtual influencers are digital entities who generate content on social media to establish a digital identity and personal brand. This research examines the effectiveness [...] Read more.
Despite the growing use of virtual influencers in communicating public service announcements (PSAs), their PSA communication effectiveness remains underexplored. Virtual influencers are digital entities who generate content on social media to establish a digital identity and personal brand. This research examines the effectiveness of virtual (vs. human) influencers in conveying PSAs, focusing on consumers’ attitudes toward the influencers and their acceptance of PSA messages. Three experimental studies (N = 1429) spanning different cultural contexts reveal that consumers hold a less favorable attitude toward virtual (vs. human) influencers who post PSAs. Nevertheless, virtual influencers are equally effective as human influencers in influencing consumers’ acceptance of PSA messages. Dual-mediation processes involving mind perception and novelty perception are identified. Furthermore, we find that incorporating emotional appeal can enhance the effectiveness of virtual (vs. human) influencers’ PSA communications. These findings contribute to the literature on virtual influencer marketing and PSA marketing, offering practical insights for leveraging virtual influencers in PSA campaigns. Full article
(This article belongs to the Topic Consumer Psychology and Business Applications)
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29 pages, 1077 KiB  
Article
Conceptual Framework for Unlocking Customer Satisfaction Drivers in Digital Vendor-Managed Inventory Systems
by Aihie Osarenkhoe, Daniella Fjellström, Tove Gioeli and Anna Backer-Meurke
Adm. Sci. 2024, 14(8), 179; https://doi.org/10.3390/admsci14080179 - 16 Aug 2024
Viewed by 571
Abstract
There are calls in the extant literature for further exploration into the factors influencing customer satisfaction in industrial vending solutions (IVS), a distinct vendor-managed inventory method. This study delves into these factors, identifying primary drivers of satisfaction, perceptions of service quality, and indicators [...] Read more.
There are calls in the extant literature for further exploration into the factors influencing customer satisfaction in industrial vending solutions (IVS), a distinct vendor-managed inventory method. This study delves into these factors, identifying primary drivers of satisfaction, perceptions of service quality, and indicators of trust and commitment in B2B IVS. It examines how IVS execution impacts perceived service quality through in-depth semi-structured interviews with B2B customers, focusing on efficiency, user-friendliness, and timeliness as key satisfaction drivers. Trust in the customer–supplier relationship positively affects commitment to the supplier. Successful IVS implementation enhances inventory control, customer service, and cost management. Supply chain managers can use these insights to evaluate vending solutions. Future research could explore supplier perceptions of vendor-managed inventory (VMI) success and conduct larger quantitative studies. This study distinguishes itself by focusing on the primary drivers of customer satisfaction and the perception of service quality in B2B IVS environments. It offers a conceptual framework for managing customer satisfaction, product development, and marketing strategies in IVS, addressing a gap in the literature on IVS within VMI contexts. Full article
(This article belongs to the Topic Consumer Psychology and Business Applications)
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24 pages, 667 KiB  
Article
Sustainable Fashion Choices: Exploring European Consumer Motivations behind Second-Hand Clothing Purchases
by Daniel Halicki, Piotr Zaborek and Grégoire Meylan
Adm. Sci. 2024, 14(8), 174; https://doi.org/10.3390/admsci14080174 - 12 Aug 2024
Viewed by 1852
Abstract
The second-hand clothing (SHC) market has seen dynamic expansion, driven by shifts in consumer attitudes. However, motivations underlying customer engagement in this market remain largely unexplored. Accordingly, this study investigates factors driving consumer sentiment towards buying used clothing. Data were collected in 2023 [...] Read more.
The second-hand clothing (SHC) market has seen dynamic expansion, driven by shifts in consumer attitudes. However, motivations underlying customer engagement in this market remain largely unexplored. Accordingly, this study investigates factors driving consumer sentiment towards buying used clothing. Data were collected in 2023 from a sample of 254 European consumers. The results show that positive attitudes towards SHC are associated with high levels of economic, hedonic (treasure hunting) and ethical motivations, while strong fashion interest and materialism seem to coincide with more negative evaluations of SHC. Interestingly, treasure hunting motivation emerged as the strongest driver of SHC attitudes, surpassing both economic and ethical motivations, which were similar in strength. However, mediation analysis revealed complex interaction patterns among the attitudinal variables, with the potential of reversing the direction of average regression weights for individuals as well as subgroups of customers. This study offers a more nuanced understanding of consumer behavior in the SHC market. It provides practical recommendations for the marketing strategies of SHC vendors, and lays the groundwork for future research in this area. Full article
(This article belongs to the Topic Consumer Psychology and Business Applications)
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21 pages, 1144 KiB  
Article
Understanding How Streamer’s Self-Presentation in E-Commerce Live Streaming Affects Consumers: The Role of Persuasion Knowledge
by Shuangshuang Song, Ying Xu, Baolong Ma and Xin Zong
J. Theor. Appl. Electron. Commer. Res. 2024, 19(3), 1922-1942; https://doi.org/10.3390/jtaer19030095 - 30 Jul 2024
Viewed by 999
Abstract
In recent years, live streaming has become the mainstream way of online shopping in China. As the dominant player and performer in live streaming, streamers play a crucial role in consumers’ purchase decisions. Therefore, this study focuses on the self-presentation behavior of streamers [...] Read more.
In recent years, live streaming has become the mainstream way of online shopping in China. As the dominant player and performer in live streaming, streamers play a crucial role in consumers’ purchase decisions. Therefore, this study focuses on the self-presentation behavior of streamers in the context of e-commerce live streaming and explores the mechanism of its influence on consumers’ purchase intention from the perspective of persuasion knowledge. A total of 538 consumers from China participated in this anonymous survey. The results indicate that helpful and empathetic behaviors of streamers can significantly enhance consumers’ purchase intention, while derogatory, exaggerated, and flattering behaviors of streamers can significantly diminish consumers’ purchase intention. Persuasion knowledge played a mediating role and had a significant negative impact on purchase intention, while anticipated inaction regret weakened its effect on purchase intention. Full article
(This article belongs to the Topic Consumer Psychology and Business Applications)
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15 pages, 1275 KiB  
Article
The Evolution of Price Discrimination in E-Commerce Platform Trading: A Perspective of Platform Corporate Social Responsibility
by Ying Ma, Xiaodong Guo, Weihuan Su and Guo Fu
J. Theor. Appl. Electron. Commer. Res. 2024, 19(3), 1907-1921; https://doi.org/10.3390/jtaer19030094 - 26 Jul 2024
Viewed by 809
Abstract
The widespread use of data in e-commerce has facilitated the implementation of different pricing strategies for platforms and merchants. However, the excessive use of algorithms for differential pricing has sparked discussions about fairness and price discrimination, disrupting the platform trading system. To address [...] Read more.
The widespread use of data in e-commerce has facilitated the implementation of different pricing strategies for platforms and merchants. However, the excessive use of algorithms for differential pricing has sparked discussions about fairness and price discrimination, disrupting the platform trading system. To address this challenge, we adopt an evolutionary game approach to analyze the evolutionary strategies of all parties from the perspective of platform CSR. It is based on a special type of e-commerce platform trading in which major merchants have data analytics capabilities. We construct an evolutionary game model considering reputation and punishment, explore the impact of different situations and factors on the system’s evolutionary stability strategy, and conduct its verification via simulation experiments. The results show that long-term reputation is the internal driving force for platforms to fulfill responsibilities. The joint punishment of collusion is the external binding force. Consumer complaints are key to restricting merchants’ integrity operation. Moreover, penalties imposed by e-commerce platforms can help eradicate price discrimination. This study provides a new perspective to solve price discrimination in the digital era. Measures based on reputation and punishment can guide platforms to fulfill other social responsibilities. Full article
(This article belongs to the Topic Consumer Psychology and Business Applications)
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22 pages, 10040 KiB  
Article
Alone or Mixed? The Effect of Digital Human Narrative Scenarios on Chinese Consumer Eco-Product Purchase Intention
by Chaohua Huang, Tong Song and Haijun Wang
J. Theor. Appl. Electron. Commer. Res. 2024, 19(3), 1734-1755; https://doi.org/10.3390/jtaer19030085 - 9 Jul 2024
Viewed by 1226
Abstract
Digital human narrative transportation has proven to be an effective green brand marketing strategy. However, there is still a lack of in-depth research on the relationship between the role of different digital human narrative scenarios in consumer perceptions and behaviors. This research examined [...] Read more.
Digital human narrative transportation has proven to be an effective green brand marketing strategy. However, there is still a lack of in-depth research on the relationship between the role of different digital human narrative scenarios in consumer perceptions and behaviors. This research examined the impact of digital human narrative scenarios on eco-product purchase intention through four studies. Study 1 found that anime-like (vs. human-like) digital human narratives led to more positive emotional arousal and higher eco-product purchase intention through the use of encephalography (EEG) experiments. Studies 2–4 examined the effect of digital human narrative scenarios on eco-product purchase intentions and explored the mediating role of narrative presence and the moderating role of narrative type. The results showed that mixed (vs. single) narratives lead to more positive consumer purchase intentions. In addition, sharing-oriented (vs. persuasion-oriented) narratives also led to a more positive perception of narrative presence. These findings provide insights for marketers using digital human narratives to promote eco-product consumption. Full article
(This article belongs to the Topic Consumer Psychology and Business Applications)
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23 pages, 1932 KiB  
Article
Is Smarter Better? A Moral Judgment Perspective on Consumer Attitudes about Different Types of AI Services
by Qingji Fan, Yan Dai and Xue Wen
J. Theor. Appl. Electron. Commer. Res. 2024, 19(3), 1637-1659; https://doi.org/10.3390/jtaer19030080 - 27 Jun 2024
Viewed by 1002
Abstract
AI is considered a key driver of industrial transformation and a strategic technology that will shape future development. With AI services continuing to permeate various sectors, concerns have emerged about the ethics of AI. This study investigates the effects of different types of [...] Read more.
AI is considered a key driver of industrial transformation and a strategic technology that will shape future development. With AI services continuing to permeate various sectors, concerns have emerged about the ethics of AI. This study investigates the effects of different types of AI services (mechanical, thinking, and affective AI services) on consumers’ attitudes through offline and online AI service experiments. We also construct a model to explore the mediating roles of identity threat and perceived control. The findings reveal that mechanical AI services negatively affect consumers’ attitudes while thinking and affective AI services have a positive effect. Additionally, we explore how consumers’ attitudes vary across different service scenarios and ethical judgments (utilitarianism and deontology). Our findings could offer practical guidance for enterprises providing AI services. Full article
(This article belongs to the Topic Consumer Psychology and Business Applications)
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22 pages, 842 KiB  
Article
Trend Conformity Behavior of Luxury Fashion Products for Chinese Consumers in the Social Media Age: Drivers and Underlying Mechanisms
by Ye Chen and Jingyi Zhuang
Behav. Sci. 2024, 14(7), 521; https://doi.org/10.3390/bs14070521 - 22 Jun 2024
Cited by 1 | Viewed by 1488
Abstract
When a bandwagon consumption trend of luxury fashion products appears, potential consumers tend to conform to the trend. The conformity behavior is enhanced by social media because it makes bandwagon trends more visible. However, no research has explored the drivers of fashion trend [...] Read more.
When a bandwagon consumption trend of luxury fashion products appears, potential consumers tend to conform to the trend. The conformity behavior is enhanced by social media because it makes bandwagon trends more visible. However, no research has explored the drivers of fashion trend conformity in the social media age and the underlying mechanisms. Our empirical research demonstrates that fashion trend conformity is a socially directed type of behavior driven by trend perception and reference group pressure, which represent the informational and normative social influence stimuli, respectively. In addition to the direct impact, we also examine the mediating roles of demand amplification and the urge to buy impulsively (UBI). Demand amplification and UBI, respectively, reflect the rational cognitive reaction and irrational emotional reaction to stimuli of fashion bandwagon consumption. However, our results show that only the cognitive reaction path works, but the emotional reaction path does not. Put simply, trend conformity behavior is largely the result of consumers’ rational reactions rather than irrational reactions to the social influence stimuli of bandwagon consumption. Our study contributes to the research on luxury fashion consumption by introducing three new concepts, i.e., fashion trend conformity, trend perception, and demand amplification, to describe and theorize the characteristics of consumer behavioral patterns for luxury fashion products and new drivers and novel underlying mechanisms of consumer behaviors in the social media age. Our findings offer practical insights for retailers and manufacturers to promote fashion trend conformity behavior. Full article
(This article belongs to the Topic Consumer Psychology and Business Applications)
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19 pages, 831 KiB  
Article
Impact of AI-Oriented Live-Streaming E-Commerce Service Failures on Consumer Disengagement—Empirical Evidence from China
by Yuhong Peng, Yedi Wang, Jingpeng Li and Qiang Yang
J. Theor. Appl. Electron. Commer. Res. 2024, 19(2), 1580-1598; https://doi.org/10.3390/jtaer19020077 - 17 Jun 2024
Cited by 1 | Viewed by 1542
Abstract
Despite the popularity of AI-oriented e-commerce live-streaming, the service failures that can result from real-time interaction and instant transactions have not been taken seriously. This study aims to assess the failure of AI-oriented live-streaming e-commerce services and help retailers identify various risks. Based [...] Read more.
Despite the popularity of AI-oriented e-commerce live-streaming, the service failures that can result from real-time interaction and instant transactions have not been taken seriously. This study aims to assess the failure of AI-oriented live-streaming e-commerce services and help retailers identify various risks. Based on expectancy disconfirmation theory and a stressor–strain–outcome framework, this study identified a comprehensive framework including information, functional, system, interaction, and aesthetic failures. The structural equation modeling (SEM) method is used to further examine its effect on consumers’ discontinuance behavior. Further research reveals the mediating role of consumer disappointment and emotional exhaustion, as well as the moderating role of the live-streaming platform type. These results shed light on the negative influence of AI-oriented live-streaming e-commerce service failures and contribute to the literature on live-streaming commerce, service failure, and virtual streamers. Full article
(This article belongs to the Topic Consumer Psychology and Business Applications)
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23 pages, 8035 KiB  
Article
Assessing the Impact of Recommendation Novelty on Older Consumers: Older Does Not Always Mean the Avoidance of Innovative Products
by Li Zhao and Bing Fu
Behav. Sci. 2024, 14(6), 473; https://doi.org/10.3390/bs14060473 - 5 Jun 2024
Viewed by 969
Abstract
Personalized recommendations that use digital technologies to predict user interests and preferences and give guiding conclusions have become a widely used digital marketing tool on e-commerce platforms. Given that existing consumer behavior research has not reached a consensus on the relationship between age [...] Read more.
Personalized recommendations that use digital technologies to predict user interests and preferences and give guiding conclusions have become a widely used digital marketing tool on e-commerce platforms. Given that existing consumer behavior research has not reached a consensus on the relationship between age and the adoption of innovative products, whether recommendation novelty can stimulate older consumers’ acceptance of innovative products remains uncertain. Grounded in the aging and social influence literature, this experimental study investigated the moderating role of individual cognitive age on the impact of recommendation novelty on consumer perceptions regarding stereotype threat and receptiveness to innovativeness. An experiment involving 239 online shoppers was conducted to investigate the experiences of cognitively younger and older adults while using low or high levels of recommendation novelty designed for this study. Results reveal the tension for older adults when using highly recommended novelty, as they perceive these to be more of a stereotype threat, but they also have a higher level of receptiveness to innovativeness. This finding is contrary to the common belief that “the older the consumer, the less receptive to innovativeness”, providing novel insight into the information systems literature. Theoretically, this research shows how increasing the level of recommended novelty affects stereotype threat and receptiveness to innovativeness (of consumers of different cognitive ages). For practitioners, the results provide important guidelines on the kind of personalized recommendations that are appropriate for consumers with different cognitive ages. Full article
(This article belongs to the Topic Consumer Psychology and Business Applications)
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16 pages, 1564 KiB  
Article
Can Self-Presentation on Social Media Increase Individuals’ Conspicuous Consumption Tendency? A Mixed-Method Empirical Study on WeChat in China
by Yan Lu, Taiyang Zhao, Siying Song and Wei Song
J. Theor. Appl. Electron. Commer. Res. 2024, 19(2), 1206-1221; https://doi.org/10.3390/jtaer19020062 - 25 May 2024
Viewed by 1132
Abstract
Previous studies have mainly focused on the impact of social media self-presentation on individuals’ happiness and mental health, whereas few have attended to its potential influence on consumer behavior. A mixed-method empirical study with an online survey (N = 408) and an [...] Read more.
Previous studies have mainly focused on the impact of social media self-presentation on individuals’ happiness and mental health, whereas few have attended to its potential influence on consumer behavior. A mixed-method empirical study with an online survey (N = 408) and an experimental study (N = 160) investigated the effects of social media self-presentation on individuals’ conspicuous consumption in China. We found that consumers’ self-presentation behavior on social media promoted tendencies for social comparison, thereby enhancing their conspicuous consumption. However, compared with individuals using social media less often, self-presentation had a more significant impact on the social comparison tendencies of users who used social media more often. Our study explains why individuals’ self-presentation on social media increases their conspicuous consumption tendencies. The study results contribute to the existing knowledge of how consumers’ behavior on social media affects their product preferences. Full article
(This article belongs to the Topic Consumer Psychology and Business Applications)
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16 pages, 2339 KiB  
Article
From a Penny to Self-Disgust: How Cashback Rewards for Favorable Comments and Relationship Norms Affect Consumers’ Post-Purchase Behavioral Intentions
by Qingqing Guo
J. Theor. Appl. Electron. Commer. Res. 2024, 19(2), 1079-1094; https://doi.org/10.3390/jtaer19020056 - 10 May 2024
Viewed by 966
Abstract
Sellers of platforms offering cashback rewards for favorable comments (hereinafter CRFC) to generate positive online reviews are ubiquitous. This research examines when and how a CRFC influences consumers’ post-purchase behavioral intentions regarding repurchase and recommendation. Anchoring on the relationship norms theory and casting [...] Read more.
Sellers of platforms offering cashback rewards for favorable comments (hereinafter CRFC) to generate positive online reviews are ubiquitous. This research examines when and how a CRFC influences consumers’ post-purchase behavioral intentions regarding repurchase and recommendation. Anchoring on the relationship norms theory and casting light on consumers’ self-perceptions, the effect of a CRFC on consumers’ post-purchase behavioral intentions is contingent on the relationship norms. The findings of a pilot study and two experimental studies show that after a CRFC offer, communal consumers experienced lower post-purchase behavioral intentions than exchange consumers, and that consumers’ feeling of self-disgust is the mechanism underlying this interactive effect. Specifically, a CRFC is effective for exchange consumers but not for communal consumers because it triggers self-disgust in communal consumers. This paper thus reveals the mediating role of self-disgust in the interactive effect of CRFC and relationship norms on post-purchase behavioral intentions. The implications for sellers, platforms and consumers are discussed. Full article
(This article belongs to the Topic Consumer Psychology and Business Applications)
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21 pages, 1479 KiB  
Article
Unlock Happy Interactions: Voice Assistants Enable Autonomy and Timeliness
by Linlin Mo, Liangbo Zhang, Xiaohui Sun and Zhimin Zhou
J. Theor. Appl. Electron. Commer. Res. 2024, 19(2), 1013-1033; https://doi.org/10.3390/jtaer19020053 - 30 Apr 2024
Cited by 1 | Viewed by 1251
Abstract
This study examines the effects of three interactive voice assistant (VA) features (responsiveness, ubiquitous connectivity, and personalization) on consumer happiness. An online survey was administered to 316 VA consumers, and the data were analyzed using structural equation modeling with SmartPLS 4 software. The [...] Read more.
This study examines the effects of three interactive voice assistant (VA) features (responsiveness, ubiquitous connectivity, and personalization) on consumer happiness. An online survey was administered to 316 VA consumers, and the data were analyzed using structural equation modeling with SmartPLS 4 software. The results indicate that VA responsiveness, ubiquitous connectivity, and personalization have significant effects on consumer happiness. This study also provides evidence that consumer happiness is influenced by VA features through the mediating roles of autonomy and timeliness. Notably, perceived privacy risk has a dual effect, negatively affecting happiness but positively moderating the relationship between autonomy and happiness, suggesting a complex interplay between benefits and concerns in user interactions with VAs. This study highlights the need for VA businesses to consider both the enhancing and mitigating factors of technology for user experiences. Furthermore, our findings have significant implications for VA businesses and executives, suggesting that improved interactions through these VA features can better serve consumers and enhance their experiences. Full article
(This article belongs to the Topic Consumer Psychology and Business Applications)
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18 pages, 1108 KiB  
Article
How Social Presence Influences Consumer Well-Being in Live Video Commerce: The Mediating Role of Shopping Enjoyment and the Moderating Role of Familiarity
by Zhen Huang, Xue Yan and Jia Deng
J. Theor. Appl. Electron. Commer. Res. 2024, 19(2), 725-742; https://doi.org/10.3390/jtaer19020039 - 29 Mar 2024
Cited by 3 | Viewed by 2015
Abstract
In recent years, with the rapid development of live-streaming commerce, the social dynamics and psychological impact of such online activities merit further discussion. In this study, we investigate the sensory experiences of viewers watching live streaming and examine how these online experiences influence [...] Read more.
In recent years, with the rapid development of live-streaming commerce, the social dynamics and psychological impact of such online activities merit further discussion. In this study, we investigate the sensory experiences of viewers watching live streaming and examine how these online experiences influence consumer well-being. We developed a conceptual model to understand this mechanism based on the relationship between social presence, shopping enjoyment, familiarity, and consumer well-being. The results of 410 samples indicate that (1) social presence in live-streaming commerce has a significant positive effect on consumer well-being; (2) shopping enjoyment plays a mediating role in the process of social presence predicting consumer well-being; and (3) familiarity plays a moderating role in the second half of the indirect effect of social presence on well-being. This study examines the relationship between social presence and consumer well-being in the context of live-streaming marketing, expanding the research scenario of consumer well-being and clarifying the psychological mechanisms and boundary conditions of the effect of social presence on consumers well-being, which has important implications for online interactive marketing enterprises to enhance social presence and promote consumers long-term well-being. Full article
(This article belongs to the Topic Consumer Psychology and Business Applications)
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22 pages, 1293 KiB  
Article
Values in Action: Unveiling the Impact of Self-Transcendence and Self-Enhancement on Domestic Consumption Choices
by Zerui Zhao and Lu Huang
Behav. Sci. 2024, 14(3), 203; https://doi.org/10.3390/bs14030203 - 4 Mar 2024
Cited by 1 | Viewed by 1936
Abstract
Against the backdrop of a global emphasis on supporting local businesses and fostering domestic consumption, this study aims to shed light on the influence of personal values on the intentions behind domestic-product consumption. Drawing from the Schwartz value theory, we explore how values [...] Read more.
Against the backdrop of a global emphasis on supporting local businesses and fostering domestic consumption, this study aims to shed light on the influence of personal values on the intentions behind domestic-product consumption. Drawing from the Schwartz value theory, we explore how values of self-transcendence, which embody benevolence and universalism, versus self-enhancement, characterized by a focus on power and achievement, influence consumer behavior. Utilizing data from the Chinese Social Survey (CSS2021) and a survey of 316 participants, structural equation modeling and Dematel analysis are employed to reveal causal relationships between values and consumption intentions. We reveal a dichotomous impact of these value orientations. Self-transcendence values are found to positively affect domestic consumption intentions by enhancing awareness of consequence and ascription of responsibility, thereby strengthening personal norms. In contrast, self-enhancement values tend to impede these intentions. By integrating the Norm-Activation Model (NAM), this study comprehensively uncovers the unique mechanism through which values activate personal norms and subsequently encourage the consumption of domestic products. It enriches the body of research related to values and domestic consumption and offers pertinent recommendations for promoting local enterprises’ products. Full article
(This article belongs to the Topic Consumer Psychology and Business Applications)
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19 pages, 2221 KiB  
Article
The Impact of Recommendation System on User Satisfaction: A Moderated Mediation Approach
by Xinyue He, Qi Liu and Sunho Jung
J. Theor. Appl. Electron. Commer. Res. 2024, 19(1), 448-466; https://doi.org/10.3390/jtaer19010024 - 27 Feb 2024
Cited by 5 | Viewed by 3741
Abstract
A recommendation system serves as a key factor for improving e-commerce users’ satisfaction by providing them with more accurate and diverse suggestions. A significant body of research has examined the accuracy and diversity of a variety of recommendation systems. However, little is known [...] Read more.
A recommendation system serves as a key factor for improving e-commerce users’ satisfaction by providing them with more accurate and diverse suggestions. A significant body of research has examined the accuracy and diversity of a variety of recommendation systems. However, little is known about the psychological mechanisms through which the recommendation system influences the user satisfaction. Thus, the purpose of this study is to contribute to this gap by examining the mediating and moderating processes underlying this relationship. Drawing from the traditional task-technology fit literature, the study developed a moderated mediation model, simultaneously considering the roles of a user’s feeling state and shopping goal. We adopted a scenario-based experimental approach to test three hypotheses contained in the model. The results showed that there is an interaction effect between shopping goals and types of recommendation (diversity and accuracy) on user satisfaction. Specifically, when a user’s shopping goal aligns with recommendation results in terms of accuracy and diversity, the user satisfaction is enhanced. Furthermore, this study evaluated the mediating role of feeling right and psychological reactance for a better understanding of this interactive relationship. We tested the moderated mediation effect of feeling right and the psychological reactance moderated by the user shopping goal. For goal-directed users, accurate recommendations trigger the activation of feeling right, consequently increasing the user satisfaction. Conversely, when exploratory users face accurate recommendations, they activate psychological reactance, which leads to a reduction in user satisfaction. Finally, we discuss the implications for the study of recommendation systems, and for how marketers/online retailers can implement them to improve online customers’ shopping experience. Full article
(This article belongs to the Topic Consumer Psychology and Business Applications)
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15 pages, 463 KiB  
Article
Temporal Landmarks and Nostalgic Consumption: The Role of the Need to Belong
by Sigen Song, Min Tian, Qingji Fan and Yi Zhang
Behav. Sci. 2024, 14(2), 123; https://doi.org/10.3390/bs14020123 - 8 Feb 2024
Cited by 1 | Viewed by 1955
Abstract
This study investigates the influence of temporal landmarks on nostalgic consumption through the mediating role of the need to belong. In particular, the study identifies end landmarks as one of the triggers of landmarks, a phenomenon that has not been studied in the [...] Read more.
This study investigates the influence of temporal landmarks on nostalgic consumption through the mediating role of the need to belong. In particular, the study identifies end landmarks as one of the triggers of landmarks, a phenomenon that has not been studied in the existing nostalgic consumption literature. The research is composed of one pilot study and three experiments to test our research hypotheses. The results show that end temporal landmarks trigger feelings of nostalgia, which leads to nostalgic consumption through the need to belong. This study underscores the mediating role of the need to belong, which plays an important role in leading to nostalgic consumption. Building upon theoretical perspectives on the need to belong, our study enriches the research literature by linking extreme consumer emotional statuses, such as social anxiety, to the consumer need to belong, showing that consumer nostalgic consumption can become a coping strategy that counteracts these negative feelings and helps in regaining connection and supporting social relationship networks. Marketers may use the signs of end temporal landmarks to increase consumers’ nostalgia, which, in turn, will enhance consumers’ need to belong and thus lead to the purchasing and consumption of nostalgic products. Full article
(This article belongs to the Topic Consumer Psychology and Business Applications)
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Planned Papers

The below list represents only planned manuscripts. Some of these manuscripts have not been received by the Editorial Office yet. Papers submitted to MDPI journals are subject to peer-review.

Title: The Positive Potential of Deepfake Technology: Evidence from a Study on Female Chinese College Students
Authors: Mengjiao Yin
Affiliation: Taihu University of Wuxi
Abstract: The advent of GAN has given rise to concerns within the academic community regarding the ethics of deepfake advertising. Existing studies on consumer perceptions of generative AI advertisements indicate a negative attitude towards the falsity inherent in deepfake advertising. This study adopts a novel perspective. We recruited 200 female university students from the university to which the authors are affiliated and divided them into three experimental groups and one control group. The participants were invited to either watch or engage in the production of deepfake advertisements themselves. Participants in the "Idol Experimental Group" used photographs of their idols (celebrities and stars they admire) as raw material, those in the "Relatives Experimental Group" used photographs of their loved ones (family members, partners, friends, etc.), and participants in the "Self Experimental Group" used their own photographs. These images were fed into an open-source deepfake model called “roop” to replace the face of the female protagonist in a Chanel(brand name) advertisement with the faces from the provided photographs. Each experimental group was further divided in half, with one subset just providing photographs and observing the resulting deepfake advertisement created by the researchers, and the other subset actively creating the deepfake work under the guidance of the researchers. The control group, however, did not engage in any deepfake activities. After the deepfake operation, participants from all four groups were asked to verbally express their attitude towards the brand for 30 seconds. Their statements were transcribed and subjected to both qualitative and quantitative content analysis. The quantitative analysis primarily measured the length of the output strings within the specified time. The qualitative analysis categorized attitudes into three components—cognition ("I think"), affect ("I feel"), and behavioral intention ("I intend to")—and deconstructed the length of the strings in these three dimensions, assigning weighted scores (behavioral intention > affect > cognition). The total score for each statement was then calculated and statistically compared. The experimental results showed that the experimental groups exhibited a more positive brand attitude compared to the control group. Participants who actively engaged in creating deepfakes demonstrated a more positive brand attitude than those who only observed. Importantly, the positivity of brand attitude was independent of the participants' subjective perceptions of the generative effect (i.e., the perceived realism). The innovative aspect of this study is the application of a controlled experimental method and the development of novel measurement indicators to substantiate the positive effects of deepfake advertising, Amidst a chorus of critical voices towards deepfake technology. Certainly, the study does have its limitations. Due to constraints in computational resources, as well as difficulties inherent in the use of Google Colab for participants, such as issues with internet accessibility and the necessity for a certain level of technical knowledge, it was not feasible to recruit a large number of test subjects in China. This limitation may raise questions regarding the generalizability of the study's findings. However, we believe that as deepfake technology matures, an increasing number of consumer interactive advertisements will be produced and integrated into social media H5 pages or specific features within apps. Therefore, this study holds practical significance for the future landscape of advertising and consumer interaction. Additionally, to maintain stringent control over variables, the present study temporarily excluded the variable of gender, selecting females—who may possess stronger expressive abilities—as subjects for research. The examination of male responses is pending further experimental investigation to supplement the current findings. Our research has progressed beyond the data analysis phase, and if the editorial office deem the study of significance, we are honored to expedite the submission of the full manuscript.

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