Sign in to use this feature.

Years

Between: -

Subjects

remove_circle_outline
remove_circle_outline

Journals

Article Types

Countries / Regions

Search Results (1)

Search Parameters:
Keywords = basic refund policy

Order results
Result details
Results per page
Select all
Export citation of selected articles as:
33 pages, 977 KiB  
Article
Optimal Refund and Ordering Decisions for Fresh Produce E-Commerce Platform: A Comparative Analysis of Refund Policies
by Shouyao Xiong and Danqiong Zheng
Systems 2024, 12(10), 393; https://doi.org/10.3390/systems12100393 - 26 Sep 2024
Viewed by 1584
Abstract
Different refund policies offered by e-commerce platforms provide diverse options for consumers and are crucial for enhancing after-sales service. This study constructs a refund and ordering decision model based on three typical refund policies: both basic refund and refund guarantee option (‘Policy I’), [...] Read more.
Different refund policies offered by e-commerce platforms provide diverse options for consumers and are crucial for enhancing after-sales service. This study constructs a refund and ordering decision model based on three typical refund policies: both basic refund and refund guarantee option (‘Policy I’), basic refund only (‘Policy II’), and refund guarantee option only (‘Policy III’). We examine scenarios where demand is influenced by price, refund policies, and stochastic factors, and returns are affected by refund policies, aiming to determine the optimal refund and ordering decisions for fresh produce e-commerce platforms. Our results indicate that, under the same parameters, the platform achieves the maximum order quantity and highest expected profit with Policy I. The return rate under Policy I is always higher than under Policy III, but not consistently higher than under Policy II. Additionally, as the sensitivity of demand to the refund policy increases, both the order quantity and basic refund price rise, while the refund guarantee option price decreases. Conversely, as the sensitivity of returns to the refund policy increases, the opposite occurs. Although market demand uncertainty does not impact the basic refund or refund guarantee option prices, the platform must increase order quantities to manage market volatility. Full article
Show Figures

Figure 1

Back to TopTop