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Practice, Skill Mix, and Education: The Evolving Role of Pharmacy Technicians in Great Britain
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T.E.A.M.S.Work: Leveraging Technicians to Enhance ABM Med Sync in Community Pharmacies

UNC Eshelman School of Pharmacy, University of North Carolina, Chapel Hill, NC 27599, USA
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Pharmacy 2020, 8(2), 51; https://doi.org/10.3390/pharmacy8020051
Received: 6 March 2020 / Revised: 20 March 2020 / Accepted: 24 March 2020 / Published: 27 March 2020
(This article belongs to the Special Issue Pharmacy Workforce Support Personnel)
The expansion of pharmacy technicians’ roles in community pharmacies allows pharmacists the opportunity to focus on providing clinical services to patients. This study explores the tasks pharmacy technicians’ perform to support Med Sync programs in community pharmacies. Pharmacy staff members at North Carolina pharmacies with more than fifty percent of their prescription volume being dispensed as part of a Med Sync program were recruited to participate in semi-structured interviews. Inductive coding and summary analysis were used to analyze the interview data. Study participants described pharmacy technicians’ roles in identifying patients for marketing and enrollment, reviewing patients’ medications list, choosing alignment dates based on patient preference, contacting patients in preparation for dispensing and, lastly, engaging in pickup or delivery of medications. This study highlights technicians’ vital role in completing tasks that support Med Sync programs in community pharmacies. View Full-Text
Keywords: medication synchronization; community pharmacy; pharmacy technicians; pharmacy workforce medication synchronization; community pharmacy; pharmacy technicians; pharmacy workforce
MDPI and ACS Style

Hughes, T.D.; Minshew, L.M.; Cutrell, S.; Ferreri, S.P. T.E.A.M.S.Work: Leveraging Technicians to Enhance ABM Med Sync in Community Pharmacies. Pharmacy 2020, 8, 51.

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