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Perceptions of the Public Transport Service as a Barrier to the Adoption of Public Transport: A Qualitative Study

1
Dinâmia’CET, ISCTE–Instituto Universitário de Lisboa, Avenida das Forças Armadas, 1649-026 Lisbon, Portugal
2
Business Research Unit (BRU-IUL), ISCTE–Instituto Universitário de Lisboa, Avenida das Forças Armadas, 1649-026 Lisbon, Portugal
3
Católica Research Center for Psychological, Family and Social Well-Being, Universidade Católica Portuguesa, R. Palma de Cima, 1649-023 Lisbon, Portugal
*
Author to whom correspondence should be addressed.
Soc. Sci. 2019, 8(5), 150; https://doi.org/10.3390/socsci8050150
Received: 8 March 2019 / Revised: 7 May 2019 / Accepted: 7 May 2019 / Published: 11 May 2019
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Abstract

This article presents the outcomes of a qualitative study involving users of public transportation in the metropolitan area of Lisbon in order to obtain a deeper understanding of attitudes towards public transport and to explore perceptions of the public transport service. It is important to know what people think and feel about public transport so that strategies can be designed to attract people to public transport. Ethnographic interviews and focus group discussions were conducted to identify factors that potentially influence people’s perceptions and determine their satisfaction, or dissatisfaction with the public transport service. The key findings suggest that public transport usage would increase if the level of service was brought in line with users’ expectations; more specifically, there should be a better connection between inter-modal options, more compliance with timetables, and a more appropriate response to users’ needs. View Full-Text
Keywords: public transportation; passenger satisfaction; transport modes; qualitative research; Portugal public transportation; passenger satisfaction; transport modes; qualitative research; Portugal
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This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited (CC BY 4.0).
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MDPI and ACS Style

Ramos, S.; Vicente, P.; Passos, A.M.; Costa, P.; Reis, E. Perceptions of the Public Transport Service as a Barrier to the Adoption of Public Transport: A Qualitative Study. Soc. Sci. 2019, 8, 150.

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