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J. Theor. Appl. Electron. Commer. Res.2026, 21(11), 411;https://doi.org/10.3390/jtaer21110411
(registering DOI)
(registering DOI)
Journal: Journal of Theoretical and Applied Electronic Commerce ResearchVolume: 21Number: 411
Article: How Behavioral and Normative Characteristics Influence User Satisfaction with Gen-AI Chatbots: The Mediating Roles of Emotional Empathy and Proficiency Evaluation
- Authors:
- Hua Pang 1,*,
- Zhen Wang 1 and
- Miao Guo 4,*
- et al.
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