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Journal: J. Theor. Appl. Electron. Commer. Res., 2026
Volume: 21
Number: 8

Article: The Power of Fit in E-Commerce Platforms: Aligning Customer Service Orientation and Internal Service Quality
Authors: by Shu Pei Shao, Rob Kim Marjerison and Jong Min Kim
Link: https://www.mdpi.com/0718-1876/21/1/8

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