- Article
I Can’t Get No Satisfaction? From Reviews to Actionable Insights: Text Data Analytics for Utilizing Online Feedback
- Ioannis C. Drivas,
- Eftichia Vraimaki and
- Nikolaos Lazaridis
Cultural heritage institutions, such as museums and galleries, today face the challenge of managing an increasing volume of unsolicited visitor feedback generated across online platforms. This study offers a practical and scalable methodology that tr...

