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Journal: Sustainability, 2024
Volume: 16
Number: 714

Article: An Assessment of Digitalization Techniques in Contact Centers and Their Impact on Agent Performance and Well-Being
Authors: by Massimo Pacella, Paride Vasco, Gabriele Papadia and Vincenzo Giliberti
Link: https://www.mdpi.com/2071-1050/16/2/714

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