Exploiting Technology to Deal with the COVID-19 Challenges in Travel & Tourism: A Bibliometric Analysis
Abstract
:1. Introduction
2. Methodology
- The trend of publication: the distribution of the papers over the time;
- Geographic distribution of papers;
- Distribution of papers among journals;
- Citations analysis: number of citations of articles and citations per year;
- Relevant keywords and topics.
3. Research Findings
3.1. Trend of Publications
3.2. Geographic Distribution of Papers
3.3. Distribution of Papers among Journals
3.4. Citations per Year and Most Cited Papers
3.5. Keyword
3.6. Clustering and Content Analysis
4. Discussions and Implications
- Implication 1: Technology has been a great partner for firms to overcome COVID-19 challenges
- Implication 2: A New competitive perspective
- Persevering aims to preserve the status quo, mitigating the adverse impacts of the crisis, and sustaining a firm‘s business activities [3];
- Implication 3: Digital technologies will play a key role in Travelers’ behavior
- Implication 4: Tourism Sustainability models
5. Conclusions
Author Contributions
Funding
Institutional Review Board Statement
Informed Consent Statement
Data Availability Statement
Acknowledgments
Conflicts of Interest
References
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Authors | Title | Year | Journal | Citations | Keywords |
---|---|---|---|---|---|
Zeng Z., Chen P.-J., Lew A.A. [8] | From high-touch to high-tech: COVID-19 drives robotics adoption | 2020 | Tourism Geographies | 174 | Artificial intelligence; COVID-19 pandemic; drones; high-tech; high-touch; human-robot interaction; robotics |
Gretzel U., Fuchs M., Baggio R., Hoepken W., Law R., Neidhardt J., Pesonen J., Zanker M., Xiang Z. [9] | e-Tourism beyond COVID-19: a call for transformative research | 2020 | Information Technology and Tourism | 115 | COVID-19; e-Tourism; growth paradigm; research paradigm; technology paradigm; transformative research |
Sharma G.D., Thomas A., Paul J. [13] | Reviving tourism industry post-COVID-19: A resilience-based framework | 2021 | Tourism Management Perspectives | 100 | Climate action; COVID-19; global economic order; innovation; local belongingness; resilience; sustainable tourism |
Niewiadomski P. [29] | COVID-19: from temporary de-globalisation to a re-discovery of tourism? | 2020 | Tourism Geographies | 98 | Creative destruction; de-globalization; globalization; path-creation; sustainable tourism; time-space compression; tourism development |
Dolnicar S., Zare S. [30] | COVID-19 and Airbnb—Disrupting the Disruptor | 2020 | Annals of Tourism Research | 80 | COVID-19; economic impact; hospitality industry; information and communication technology; tourism market; viral disease |
Galvani A., Lew A.A., Perez M.S. [31] | COVID-19 is expanding global consciousness and the sustainability of travel and tourism | 2020 | Tourism Geographies | 75 | Consciousness; COVID-19; future trends; globalization; sustainability; time-space compression; travel and tourism |
Ghiani E., Galici M., Mureddu M., Pilo F. [32] | Impact on electricity consumption and market pricing of energy and ancillary services during pandemic of COVID-19 in Italy | 2020 | Energies | 75 | Bulk power system; day-ahead market; electricity consumption; load profiles; pandemic COVID-19 |
Kim S.S., Kim J., Badu-Baiden F., Giroux M., Choi Y. [33] | Preference for robot service or human service in hotels? Impacts of the COVID-19 pandemic | 2021 | International Journal of Hospitality Management | 74 | Artificial intelligence (AI); COVID-19; robotics; robots; threat; tourism |
Capolongo S., Rebecchi A., Buffoli M., Appolloni L., Signorelli C., Fara G.M., D’Alessandro D. [34] | COVID-19 and cities: From urban health strategies to the pandemic challenge. A decalogue of public health opportunities | 2020 | Acta Biomedica | 72 | Care services’ network; city schedules; emergency mobility network; post-COVID-19 cities; post-COVID-19 communities; post-COVID-19 urban health; post-COVID-19 living spaces; public health decalogue; resilient cities; urban digitization |
Seyitoğlu F., Ivanov S. [35] | Service robots as a tool for physical distancing in tourism | 2021 | Current Issues in Tourism | 44 | COVID-19; physical distancing; physically and socially distant service; service robots; social connectedness; social robots |
Cluster | Authors | Title | Year | Citations | Keywords |
---|---|---|---|---|---|
Cluster 1: red (11 items) | Chen J., Huang J., Su W., Štreimikienė D., Baležentis T. [38] | The challenges of COVID-19 control policies for sustainable development of business: Evidence from service industries | 2021 | 6 | Business; COVID-19; enterprise; interpretive structure model; ordinal logistic regression; production and operation; service industry |
Frey B.S., Briviba A. [39] | A policy proposal to deal with excessive cultural tourism | 2021 | 6 | Copy; D62; digital technology; innovation; overtourism; P48; revived original; Z10; Z18; Z30; Z38 | |
Joshi V.A., Gupta I. [40] | Assessing the impact of the COVID-19 pandemic on hospitality and tourism education in India and preparing for the new normal | 2021 | 5 | COVID-19 pandemic; hospitality and tourism education; industry collaboration; internet-based learning; resilience | |
Lee P., Hunter W.C., Chung N. [41] | Smart tourism city: Developments and transformations | 2020 | 29 | COVID-19; Smart city; smart tourism; smart tourism city; sustainable development | |
Lu J., Xiao X., Xu Z., Wang C., Zhang M., Zhou Y. [42] | The potential of virtual tourism in the recovery of tourism industry during the COVID-19 pandemic | 2022 | 5 | COVID-19; mixed-methods approach; sustainable tourism; theory of planned behaviour; virtual reality | |
Osei B.A., Ragavan N.A., Kandappan B., Mensah H.K. [43] | “Hospitality revolution 4.0”: A literature review on a unified typology of IR 4.0 technologies for the tourism and hospitality industry in the era of COVID-19 | 2020 | 5 | Artificial intelligence; big data; COVID-19; hospitality revolution 4.0; industrial revolution 4.0; robotics | |
Qomariyah N.N., Sari S.A., Fajar A.N. [44] | Sonia: An integrated indonesia online tourism system in new normal era | 2020 | 4 | E-tourism; integrated information system; mobile applications; personalized AI; recommender system; service-oriented architecture | |
Radojević B., Lazić L., Cimbaljević M. [45] | Rescaling Smart Destinations—The Growing Importance of Smart Geospatial Services during and after COVID-19 Pandemic | 2020 | 5 | COVID-19; service optimization; smart tourism; smart tourism destination; spatial optimization | |
Schimperna F., Lombardi R., Belyaeva Z. [46] | Technological transformation, culinary tourism and stakeholder engagement: emerging trends from a systematic literature review | 2021 | 4 | Culinary; food; SCS analysis; stakeholder; stakeholder engagement; technological transformation; technology; tourism | |
Thomas M.J., Lal V., Baby A.K., Rabeeh VP M., James A., Raj A.K. [47] | Can technological advancements help to alleviate COVID-19 pandemic? a review | 2021 | 4 | Disinfection; healthcare; real-time monitoring; SARS-CoV-2; technology | |
Toubes D.R., Vila N.A., Fraiz Brea J.A. [48] | Changes in consumption patterns and tourist promotion after the COVID-19 pandemic | 2021 | 12 | Consumption; COVID-19; digitalization; marketing; promotion; tourism | |
Cluster 2: green (10 items) | Aldao C., Blasco D., Poch Espallargas M., Palou Rubio S. [49] | Modelling the crisis management and impacts of 21st century disruptive events in tourism: the case of the COVID-19 pandemic | 2021 | 7 | Black swan; complexity; COVID-19 pandemic outbreak; crisis management; disruptive event; impact |
Awan M.I., Shamim A., Ahn J. [50] | Implementing ‘cleanliness is half of faith’ in re-designing tourists, experiences and salvaging the hotel industry in Malaysia during COVID-19 pandemic | 2020 | 13 | Cleanliness in Islam; COVID-19; Malaysian hotel industry; service design; service experience; tourists’ experiences | |
Gössling S., Higham J. [51] | The Low-Carbon Imperative: Destination Management under Urgent Climate Change | 2021 | 18 | Carbon management; climate change; COVID-19; destination management; resilience; value generation | |
Ianioglo A., Rissanen M. [52] | Global trends and tourism development in peripheral areas | 2020 | 6 | Accommodation; competitiveness; global trends; Lapland; tourism development | |
Kwok A.O.J., Koh S.G.M. [53] | COVID-19 and Extended Reality (XR) | 2021 | 31 | AR/VR; immersive technology; innovation; pandemic; schumpeter; sustainable competitive advantage | |
Sharma G.D., Thomas A., Paul J. [13] | Reviving tourism industry post-COVID-19: A resilience-based framework | 2021 | 100 | Climate action; COVID-19; global economic order; innovation; local belongingness; resilience; sustainable tourism | |
Sorooshian S. [54] | Implementation of an expanded decision-making technique to comment on Sweden readiness for digital tourism | 2021 | 4 | Change readiness; COVID-19; digitalization shift; expanded TOPSIS; tour and traveling | |
Streimikiene D., Korneeva E. [55] | Economic impacts of innovations in tourism marketing | 2020 | 6 | Economic impacts; innovations; sustainability; tourism economics; tourism marketing | |
Strielkowski W., Firsova I., Lukashenko I., Raudeliūniene J., Tvaronavičiene M. [56] | Effective management of energy consumption during the COVID-19 pandemic: The role of ICT solutions | 2021 | 19 | COVID-19; energy consumption; ICT solutions; project management; renewable energy; sustainable development | |
Önder I., Gunter U. [57] | Blockchain: Is it the future for the tourism and hospitality industry? | 2020 | 7 | Blockchain; information technology; opportunities; threats | |
Cluster 3: blue (8 items) | Christou P., Simillidou A., Stylianou M.C. [58] | Tourists’ perceptions regarding the use of anthropomorphic robots in tourism and hospitality | 2020 | 29 | Androids; anthropomorphism; humanlike robots; technology; tourist perceptions |
Ivanov S.H., Webster C., Stoilova E., Slobodskoy D. [59] | Biosecurity, crisis management, automation technologies and economic performance of travel, tourism and hospitality companies—A conceptual framework | 2022 | 18 | Artificial intelligence; biosecurity; COVID-19; crisis management; economic performance; pandemic; service automation; service robots | |
Kim S.S., Kim J., Badu-Baiden F., Giroux M., Choi Y. [33] | Preference for robot service or human service in hotels? Impacts of the COVID-19 pandemic | 2021 | 74 | Artificial intelligence (AI); COVID-19; Robotics; robots; threat; tourism | |
Li M., Yin D., Qiu H., Bai B. [60] | A systematic review of AI technology-based service encounters: Implications for hospitality and tourism operations | 2021 | 12 | Artificial intelligence (AI); public health emergency; service encounter; service experience; systematic review | |
Mohammed I.B., Isa S.M. [61] | The Role of Internet of Things (IoT) in the Containment and Spread of the Novel COVID-19 Pandemic | 2021 | 5 | Artificial intelligence; COVID-19 pandemic; drone; Internet of things; robot | |
Seyitoğlu F., Ivanov S. [35] | Service robots as a tool for physical distancing in tourism | 2021 | 44 | COVID-19; physical distancing; physically and socially distant service; service robots; social connectedness; social robots | |
Van N.T.T., Vrana V., Duy N.T., Minh D.X.H., Dzung P.T., Mondal S.R., Das S. [62] | The role of human–machine interactive devices for post-COVID-19 innovative sustainable tourism in Ho Chi Minh City, Vietnam | 2020 | 9 | AI and VR devices; COVID-19; revival of tourism; robots in tourism; service 5.0; tour bubble; tourist interest; web 4.0 and 5.0 | |
Zeng Z., Chen P.-J., Lew A.A. [9] | From high-touch to high-tech: COVID-19 drives robotics adoption | 2020 | 174 | Artificial intelligence; COVID-19 pandemic; drones; high-tech; high-touch; human-robot interaction; robotics | |
Cluster 4: light green (5 items) | Akhtar N., Khan N., Mahroof Khan M., Ashraf S., Hashmi M.S., Khan M.M., Hishan S.S. [14] | Post-COVID-19 tourism: Will digital tourism replace mass tourism? | 2020 | 13 | Augmented reality; COVID-19; Digital tourism; Tourism; Virtual reality |
Barcaccia G., D’Agostino V., Zotti A., Cozzi B. [63] | Impact of the SARS-CoV-2 on the Italian agri-food sector: An analysis of the quarter of pandemic lockdown and clues for a socio-economic and territorial restart | 2020 | 26 | Agriculture; applied research; COVID-19; food industry; Italy; sustainability; technology transfer | |
Lee W.-J., Kim Y.H. [64] | Does VR tourism enhance users’ experience? | 2021 | 6 | COVID-19; extraversion; hedonic value; tourism; utilitarian value; visit intention; VR experience | |
Schiopu A.F., Hornoiu R.I., Padurean M.A., Nica A.-M. [65] | Virus tinged? Exploring the facets of virtual reality use in tourism as a result of the COVID-19 pandemic | 2021 | 12 | Virtual reality; viruses; conceptual model; intention to use; perceived ease of use; perceived usefulness; TAM model; through the lens; virus spreading; tourism | |
Yung R., Khoo-Lattimore C., Potter L.E. [66] | Virtual reality and tourism marketing: conceptualizing a framework on presence, emotion, and intention | 2021 | 15 | Destination marketing; emotion; intention; presence; virtual reality | |
Cluster 5: violet (5 items) | Fennell D.A. [67] | Technology and the sustainable tourist in the new age of disruption | 2021 | 15 | Alternative hedonism; COVID-19; disruption; sustainable citizen; technology |
Gretzel U., Fuchs M., Baggio R., Hoepken W., Law R., Neidhardt J., Pesonen J., Zanker M., Xiang Z. [10] | e-Tourism beyond COVID-19: a call for transformative research | 2020 | 115 | COVID-19; e-tourism; growth paradigm; research paradigm; technology paradigm; transformative research | |
Ribeiro M.A., Gursoy D., Chi O.H. [68] | Customer Acceptance of Autonomous Vehicles in Travel and Tourism | 2022 | 12 | Acceptance; adoption; AIDUA model; artificial intelligence; autonomous vehicles; COVID-19; travel | |
Williams N.L., Wassler P., Ferdinand N. [69] | Tourism and the COVID-(Mis)infodemic | 2022 | 10 | Conspiracy theories; COVID-19; infodemic; misinfodemic; vaccine hesitancy | |
Xiang Z., Fesenmaier D.R., Werthner H. [70] | Knowledge Creation in Information Technology and Tourism: A Critical Reflection and an Outlook for the Future | 2021 | 12 | e-Tourism; future; information technology; knowledge creation; tourism | |
Cluster 6: light blue (4 items) | El-Said O., Aziz H. [71] | Virtual Tours a Means to an End: An Analysis of Virtual Tours’ Role in Tourism Recovery Post COVID-19 | 2022 | 22 | Coronavirus; crisis management; heritage management; PADM; pandemic; TAM; tourism promotion; visit intention |
García-Milon A., Olarte-Pascual C., Juaneda-Ayensa E. [72] | Assessing the moderating effect of COVID-19 on intention to use smartphones on the tourist shopping journey | 2021 | 4 | COVID-19; effort expectancy; moderating effect; performance expectancy; smartphone; social influence; technology acceptance models; tourist shopping journey | |
Kim E.-J., Kim J.J., Han S.-H. [73] | Understanding student acceptance of online learning systems in higher education: Application of social psychology theories with consideration of user innovativeness | 2021 | 11 | COVID-19; higher education; online learning system; technology acceptance model (TAM); theory of planned behavior (TPB); user innovativeness | |
Qiu H., Li Q., Li C. [74] | How technology facilitates tourism education in COVID-19:case study of nankai University | 2021 | 18 | ||
Cluster 7: orange (4 items) | Dolnicar S., Zare S. [30] | COVID19 and Airbnb—Disrupting the Disruptor | 2020 | 80 | COVID-19; economic impact; hospitality industry; information and communication technology; tourism market; viral disease |
Herath T., Herath H.S.B. [75] | Coping with the New Normal Imposed by the COVID-19 Pandemic: Lessons for Technology Management and Governance | 2020 | 14 | Coronavirus pandemic; COVID-19; information systems management; new normal; online learning; pandemic; remote work; technology governance; technology management; telecommuting; virtual learning; virtual mode | |
Melián-Alzola L., Fernández-Monroy M., Hidalgo-Peñate M. [76] | Hotels in contexts of uncertainty: Measuring organisational resilience | 2020 | 20 | Change; crisis; hotel; performance; resilience; tourism; vulnerability | |
Yang Y., Zhang C.X., Rickly J.M. [77] | A review of early COVID-19 research in tourism: Launching the Annals of Tourism Research’s Curated Collection on coronavirus and tourism | 2021 | 12 | COVID-19; keyword co-frequency analysis; research contribution; systematic literature review | |
Cluster 8: brown (3 items) | Galvani A., Lew A.A., Perez M.S. [31] | COVID-19 is expanding global consciousness and the sustainability of travel and tourism | 2020 | 75 | Consciousness; COVID-19; future trends; globalization; sustainability; time-space compression; travel and tourism |
Niewiadomski P. [29] | COVID-19: from temporary de-globalisation to a re-discovery of tourism? | 2020 | 98 | Creative destruction; de-globalization; globalization; path-creation; sustainable tourism; time-space compression; tourism development | |
Streimikiene D., Svagzdiene B., Jasinskas E., Simanavicius A. [78] | Sustainable tourism development and competitiveness: The systematic literature review | 2021 | 30 | Aging society; competitiveness; consumer needs; sustainable development; tourism; tourism destinations |
Cluster 1 | Frey B.S., Briviba A. (2021); Joshi V.A., Gupta I. (2021); Lee P., Hunter W.C., Chung N. (2020); Lu J., Xiao X., Xu Z., Wang C., Zhang M., Zhou Y. (2022); Osei B.A., Ragavan N.A., Kandappan B., Mensah H.K. (2020); Qomariyah N.N., Sari S.A., Fajar A.N. (2020); Radojević B., Lazić L., Cimbaljević M. (2020) Schimperna F., Lombardi R., Belyaeva Z. (2021) |
Cluster 2 | Aldao C., Blasco D., Poch Espallargas M., Palou Rubio S. (2021), Awan M.I., Shamim A., Ahn J. (2020); Gössling S., Higham J. (2021); Ianioglo A., Rissanen M. (2020); Kwok A.O.J., Koh S.G.M. (2021); Sharma G.D., Thomas A., Paul J. (2021); Sorooshian S. (2021); Streimikiene D., Korneeva E. (2020); Önder I., Gunter U. (2020); |
Cluster 3 | Christou P., Simillidou A., Stylianou M.C. (2020); Ivanov S.H., Webster C., Stoilova E., Slobodskoy D. (2022); Kim S.S., Kim J., Badu-Baiden F., Giroux M., Choi Y. (2021); Li M., Yin D., Qiu H., Bai B. (2021); Mohammed I.B., Isa S.M. (2021); Seyitoğlu F., Ivanov S. (2021); Van N.T.T., Vrana V., Duy N.T., Minh D.X.H., Dzung P.T., Mondal S.R., Das S. (2021); Zeng Z., Chen P.-J., Lew A.A. (2020); El-Said O., Aziz H. (2022) |
Cluster 4 | Akhtar N., Khan N., Mahroof Khan M., Ashraf S., Hashmi M.S., Khan M.M., Hishan S.S. (2020); Barcaccia G., D’Agostino V., Zotti A., Cozzi B. (2020); Lee W.-J., Kim Y.H. (2021); Schiopu A.F., Hornoiu R.I., Padurean M.A., Nica A.-M. (2021); Yung R., Khoo-Lattimore C., Potter L.E. (2021) |
Cluster 5 | Fennell D.A. (2021); Gretzel U., Fuchs M., Baggio R., Hoepken W., Law R., Neidhardt J., Pesonen J., Zanker M., Xiang Z. (2020); Ribeiro M.A., Gursoy D., Chi O.H. (2022); Williams N.L., Wassler P., Ferdinand N. (2022); Xiang Z., Fesenmaier D.R., Werthner H. (2021); |
Cluster 6 | Kim E.-J., Kim J.J., Han S.-H (2021); Qiu H., Li Q., Li C. (2021) |
Cluster 7 | Dolnicar S., Zare S. (2020); Melián-Alzola L., Fernández-Monroy M., Hidalgo-Peñate M. (2020); Yang Y., Zhang C.X., Rickly J.M. (2021) |
Cluster 8 | Galvani A., Lew A.A., Perez M.S. (2020); Niewiadomski P. (2020); Streimikiene D., Svagzdiene B., Jasinskas E., Simanavicius A. (2020) |
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Ndou, V.; Mele, G.; Hysa, E.; Manta, O. Exploiting Technology to Deal with the COVID-19 Challenges in Travel & Tourism: A Bibliometric Analysis. Sustainability 2022, 14, 5917. https://doi.org/10.3390/su14105917
Ndou V, Mele G, Hysa E, Manta O. Exploiting Technology to Deal with the COVID-19 Challenges in Travel & Tourism: A Bibliometric Analysis. Sustainability. 2022; 14(10):5917. https://doi.org/10.3390/su14105917
Chicago/Turabian StyleNdou, Valentina, Gioconda Mele, Eglantina Hysa, and Otilia Manta. 2022. "Exploiting Technology to Deal with the COVID-19 Challenges in Travel & Tourism: A Bibliometric Analysis" Sustainability 14, no. 10: 5917. https://doi.org/10.3390/su14105917