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Search Results (304)

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Keywords = responsible sustainable consumer behavior

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24 pages, 1671 KiB  
Article
Sustainability in Purpose-Driven Businesses Operating in Cultural and Creative Industries: Insights from Consumers’ Perspectives on Società Benefit
by Gesualda Iodice and Francesco Bifulco
Sustainability 2025, 17(15), 7117; https://doi.org/10.3390/su17157117 - 6 Aug 2025
Abstract
This study intends to provide insights and challenges for the shape of the B movement, an emerging paradigm that fosters cross-sectoral partnerships and encourages ethical business practices through so-called purpose-driven businesses. Focusing on Italy, the first European country to adopt this managerial model, [...] Read more.
This study intends to provide insights and challenges for the shape of the B movement, an emerging paradigm that fosters cross-sectoral partnerships and encourages ethical business practices through so-called purpose-driven businesses. Focusing on Italy, the first European country to adopt this managerial model, the research investigates Italian Benefit Corporations, known as Società Benefit (SB), and their most appealing sustainability claims from a consumer perspective. The analysis intends to inform theory development by assuming the cultural and creative industry (CCI) as a field of interest, utilizing a within-subjects experimental design to analyze data from a diverse consumer sample across various contexts. The results indicate that messaging centered on economic sustainability emerged as the most effective in generating positive consumer responses, highlighting a prevailing inclination toward pragmatic factors such as affordability, economic accessibility, and tangible benefits rather than social issues. While sustainable behaviors are not yet widespread, latent ethical sensitivity for authentic, value-driven businesses suggests that economic and ethical dimensions can be strategically synthesized to enhance consumer engagement. This insight highlights the role of BCs in catalyzing a shift in consumption patterns within ethical-based and creative-driven sectors. Full article
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16 pages, 543 KiB  
Article
Understanding the Impact of Social, Hedonic, and Promotional Cues on Purchase Intention in Short Video Platforms: A Dual-Path Model for Digital Sustainability
by Aonan Cao, Yannan Li and Ahreum Hong
Sustainability 2025, 17(15), 6894; https://doi.org/10.3390/su17156894 - 29 Jul 2025
Viewed by 399
Abstract
In the context of eco-friendly e-commerce, understanding the psychological and experiential mechanisms that drive consumers’ online purchasing behavior is essential for promoting sustainable platform development. This study aims to fill a critical gap in the literature by examining how social interaction, entertainment, and [...] Read more.
In the context of eco-friendly e-commerce, understanding the psychological and experiential mechanisms that drive consumers’ online purchasing behavior is essential for promoting sustainable platform development. This study aims to fill a critical gap in the literature by examining how social interaction, entertainment, and sales promotion influence consumers’ purchase intentions through the mediating roles of perceived value and immersive flow experience. Grounded in the Stimulus–Organism–Response (S-O-R) theoretical framework, we developed a structural model and conducted an empirical analysis using survey data collected from 438 online shoppers. Data analysis was conducted using SPSS and AMOS through SEM. The results show that social interaction and sales promotion significantly enhance both perceived value and flow experience, which in turn positively influence consumers’ purchase intentions. However, entertainment exhibits a negative and significant effect on perceived value and does not significantly affect flow experience, indicating that hedonic content may not always translate into perceived usefulness or deep engagement. Moreover, the influence of social interaction on flow experience was also found to be negative and significant, suggesting that not all forms of interaction necessarily lead to immersive experiences. These findings highlight the complex psychological dynamics in digital consumption. This study contributes original insights by integrating psychological engagement mechanisms with the goal of digital sustainability, offering practical implications for online retailers aiming to enhance user engagement and platform longevity through experience-driven strategies. Full article
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18 pages, 2438 KiB  
Review
The Influence of Eco-Anxiety on Sustainable Consumption Choices: A Brief Narrative Review
by Anastasia Gkargkavouzi, George Halkos and Panagiota Halkou
Urban Sci. 2025, 9(7), 286; https://doi.org/10.3390/urbansci9070286 - 21 Jul 2025
Viewed by 449
Abstract
Background: This review explores the influence of eco-anxiety on sustainable consumption, with a specific focus on the urban context. While the literature on green consumerism continues to expand, the role of emotional and psychological factors, especially eco-anxiety, in shaping sustainable consumption decisions remains [...] Read more.
Background: This review explores the influence of eco-anxiety on sustainable consumption, with a specific focus on the urban context. While the literature on green consumerism continues to expand, the role of emotional and psychological factors, especially eco-anxiety, in shaping sustainable consumption decisions remains underexplored. Most existing studies emphasize cognitive, social, or contextual drivers, often overlooking affective dimensions that may significantly influence consumer behavior. Addressing this gap, the review examines how emotional responses to climate change, such as eco-anxiety, inform and potentially motivate eco-friendly consumption patterns. Understanding these affective pathways offers valuable insights on how individuals and urban communities can effectively adapt to climate change and establish a sustainable consumption culture. Methods: A systematic literature search was conducted in Scopus and Web of Sciences databases, following a predefined keyword strategy, resulting in 56 initial records. We further implemented a supplementary search of gray literature on Google Scholar to search for additional reports. The full-text screening process identified 12 eligible studies based on the following inclusion criteria: quantitative or mixed-methods studies focusing on adult and young adult individuals, including both measures of eco-anxiety and green consumption and assessing their direct or indirect relationship. Results: Findings suggest that eco-anxiety functions as a cognitive–affective motivator for sustainable consumer choices; however, the strength and direction of this influence appear contingent on moderating emotional and psychological variables and cross-cultural and demographic moderators. Discussion: This review highlights the need for urban-focused intervention tailored communication, marketing, and business strategies that address the emotional dimensions of climate change. Policymakers and businesses are encouraged to consider affective drivers as eco-anxiety to promote sustainable consumption stewardship within urban communities. By addressing these psychological responses, urban societies can become more resilient and proactive in confronting climate change challenges. Full article
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16 pages, 502 KiB  
Article
Artificial Intelligence in Digital Marketing: Enhancing Consumer Engagement and Supporting Sustainable Behavior Through Social and Mobile Networks
by Carmen Acatrinei, Ingrid Georgeta Apostol, Lucia Nicoleta Barbu, Raluca-Giorgiana Chivu (Popa) and Mihai-Cristian Orzan
Sustainability 2025, 17(14), 6638; https://doi.org/10.3390/su17146638 - 21 Jul 2025
Viewed by 755
Abstract
This article explores the integration of artificial intelligence (AI) in digital marketing through social and mobile networks and its role in fostering sustainable consumer behavior. AI enhances personalization, sentiment analysis, and campaign automation, reshaping marketing dynamics and enabling brands to engage interactively with [...] Read more.
This article explores the integration of artificial intelligence (AI) in digital marketing through social and mobile networks and its role in fostering sustainable consumer behavior. AI enhances personalization, sentiment analysis, and campaign automation, reshaping marketing dynamics and enabling brands to engage interactively with users. A quantitative study conducted on 501 social media users evaluates how perceived benefits, risks, trust, transparency, satisfaction, and social norms influence the acceptance of AI-driven marketing tools. Using structural equation modeling (SEM), the findings show that social norms and perceived transparency significantly enhance trust in AI, while perceived benefits and satisfaction drive user acceptance; conversely, perceived risks and negative emotions undermine trust. From a sustainability perspective, AI supports the efficient targeting and personalization of eco-conscious content, aligning marketing with environmentally responsible practices. This study contributes to ethical AI and sustainable digital strategies by offering empirical evidence and practical insights for responsible AI integration in marketing. Full article
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26 pages, 1790 KiB  
Article
From Values to Intentions: Drivers and Barriers of Plant-Based Food Consumption in a Cross-Border Context
by Manuel José Serra da Fonseca, Helena Sofia Rodrigues, Bruno Barbosa Sousa and Mário Pinto Ribeiro
Adm. Sci. 2025, 15(7), 280; https://doi.org/10.3390/admsci15070280 - 17 Jul 2025
Viewed by 526
Abstract
The COVID-19 pandemic has significantly altered consumer habits, particularly in relation to food choices. In this context, plant-based diets have gained prominence, driven by health, environmental, and ethical considerations. This study investigates the primary motivational and inhibitory factors influencing the consumption of plant-based [...] Read more.
The COVID-19 pandemic has significantly altered consumer habits, particularly in relation to food choices. In this context, plant-based diets have gained prominence, driven by health, environmental, and ethical considerations. This study investigates the primary motivational and inhibitory factors influencing the consumption of plant-based foods among residents of the Galicia–Northern Portugal Euroregion. Utilizing the Theory of Reasoned Action, an extended model was proposed and tested through a quantitative survey. A total of 214 valid responses were collected via an online questionnaire distributed in Portuguese and Spanish. Linear regression analysis revealed that health awareness, animal welfare, and environmental concern significantly shape positive attitudes, which subsequently affect the intention to consume plant-based foods. Additionally, perceived barriers—such as lack of taste and insufficient information—were found to negatively influence intention. These findings contribute to the consumer behavior literature and provide strategic insights for stakeholders aiming to promote more sustainable dietary patterns in culturally connected cross-border regions. Full article
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26 pages, 4067 KiB  
Article
Performance-Based Classification of Users in a Containerized Stock Trading Application Environment Under Load
by Tomasz Rak, Jan Drabek and Małgorzata Charytanowicz
Electronics 2025, 14(14), 2848; https://doi.org/10.3390/electronics14142848 - 16 Jul 2025
Viewed by 221
Abstract
Emerging digital technologies are transforming how consumers participate in financial markets, yet their benefits depend critically on the speed, reliability, and transparency of the underlying platforms. Online stock trading platforms must maintain high efficiency underload to ensure a good user experience. This paper [...] Read more.
Emerging digital technologies are transforming how consumers participate in financial markets, yet their benefits depend critically on the speed, reliability, and transparency of the underlying platforms. Online stock trading platforms must maintain high efficiency underload to ensure a good user experience. This paper presents performance analysis under various load conditions based on the containerized stock exchange system. A comprehensive data logging pipeline was implemented, capturing metrics such as API response times, database query times, and resource utilization. We analyze the collected data to identify performance patterns, using both statistical analysis and machine learning techniques. Preliminary analysis reveals correlations between application processing time and database load, as well as the impact of user behavior on system performance. Association rule mining is applied to uncover relationships among performance metrics, and multiple classification algorithms are evaluated for their ability to predict user activity class patterns from system metrics. The insights from this work can guide optimizations in similar distributed web applications to improve scalability and reliability under a heavy load. By framing performance not merely as a technical property but as a determinant of financial decision-making and well-being, the study contributes actionable insights for designers of consumer-facing fintech services seeking to meet sustainable development goals through trustworthy, resilient digital infrastructure. Full article
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16 pages, 439 KiB  
Article
Examining the Role of Food Technology Neophobia in Shaping Consumer Attitudes and Intentions to Purchase Genetically Modified Foods
by Eda Yaşa Özeltürkay, Ümit Doğrul, Suzan Oğuz, Deniz Yalçıntaş and Murat Gülmez
Sustainability 2025, 17(14), 6416; https://doi.org/10.3390/su17146416 - 13 Jul 2025
Viewed by 401
Abstract
In recent years, significant changes in food consumption habits have emerged due to various factors, including climate change, population growth, urbanization, and the depletion of natural resources. These changes pose a threat to the stability of global food systems and raise serious concerns [...] Read more.
In recent years, significant changes in food consumption habits have emerged due to various factors, including climate change, population growth, urbanization, and the depletion of natural resources. These changes pose a threat to the stability of global food systems and raise serious concerns about food security. Although this process encourages innovative and sustainable food consumption, it also makes individuals more skeptical and concerned about new foods. In this context, understanding consumer intentions regarding behaviors such as purchasing genetically modified (GM) foods is critical for predicting consumer responses and promoting responsible consumption patterns within the scope of sustainability. This study examined the effects of food technology neophobia and perceived information on attitudes and purchase intentions toward genetically modified (GM) foods. Survey data were collected from 324 participants across Turkey and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings revealed that food technology neophobia reduces perceived benefits and increases perceived risks, whereas perceived information enhances perceived benefits and lowers perceived risks. Additionally, attitudes were found to influence the intention to purchase GM foods significantly. Global issues, such as climate change and the depletion of natural resources, highlight the importance of innovations in food technology for sustainable food production. Understanding consumer concerns and perceived knowledge levels regarding genetically modified (GM) foods is critical to ensuring that these products are accepted at the societal level in an informed and conscious way. This study contributes to the promotion of sustainable food technologies and responsible consumer behavior, in line with the objectives of Sustainable Development Goal 12 (Responsible Consumption and Production). Full article
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22 pages, 283 KiB  
Article
A Typology of Consumers Based on Their Phygital Behaviors
by Grzegorz Maciejewski and Łukasz Wróblewski
Sustainability 2025, 17(14), 6363; https://doi.org/10.3390/su17146363 - 11 Jul 2025
Viewed by 366
Abstract
The article aims to identify consumer types based on their attitudes and behaviors toward phygital tools and solutions. The analysis was based on the authors’ empirical research. The research was conducted on a sample of 2160 Polish consumers. The study employed an online [...] Read more.
The article aims to identify consumer types based on their attitudes and behaviors toward phygital tools and solutions. The analysis was based on the authors’ empirical research. The research was conducted on a sample of 2160 Polish consumers. The study employed an online survey technique. To determine the types of consumers, a 20-item scale was used, allowing the respondents to express their attitudes toward solutions and tools that improve shopping in the phygital space. The extraction of types was carried out in two steps. The first was cluster analysis, conducted using the hierarchical Ward method with the square of the Euclidean distance, and the second was non-hierarchical cluster analysis using the k-means method. As a result of the analyses, three relatively homogeneous types of consumers were distinguished: phygital integrators, digital frequenters, and physical reality anchors. The behaviours of consumers from each type were examined in the context of their impact on sustainable consumption and the sustainable development of the planet. The proposed typology contributes to developing consumer behavior theory in sustainable consumption environments. It provides practical implications for designing customer experiences that are more inclusive, resource-efficient, and aligned with responsible consumption patterns. Understanding how different consumer groups engage with phygital tools allows businesses and policymakers to tailor strategies that support equitable access to digital services and foster more sustainable, adaptive consumption journeys in an increasingly digitized marketplace. Full article
(This article belongs to the Special Issue Sustainable Marketing and Consumption in the Digital Age)
28 pages, 5370 KiB  
Article
Multiscale Evaluation of Recycled Plastic Corrugated Panels for Sustainable Construction
by Aaroon Joshua Das and Majid Ali
Buildings 2025, 15(14), 2423; https://doi.org/10.3390/buildings15142423 - 10 Jul 2025
Viewed by 527
Abstract
The global push for sustainable building practices has intensified the search for low-carbon, recyclable alternatives to traditional roofing materials. This study investigated the structural viability of corrugated panels fabricated from 100% post-consumer recycled HDPE and PP for roofing and cladding applications under real-world [...] Read more.
The global push for sustainable building practices has intensified the search for low-carbon, recyclable alternatives to traditional roofing materials. This study investigated the structural viability of corrugated panels fabricated from 100% post-consumer recycled HDPE and PP for roofing and cladding applications under real-world loading and environmental conditions. Promising main attributes include durability, corrosion resistance, and low environmental impact. Mechanical testing revealed a flexural strength of 8.4 MPa for rHDPE and 6.3 MPa for rPP. Under impact loading, rPP retained 53% of its initial strength, while rHDPE retained 28%, as validated by drop-weight and pendulum impact tests. Vibration testing (ASTM E1876) demonstrated that rPP exhibited 18% higher longitudinal damping, whereas rHDPE outperformed in out-of-plane vibration control. XRD and SEM-EDS confirmed distinct crystalline and morphological structures responsible for the observed behavior. Findings from this investigation, supported by prototype slab testing, confirm that integrating recycled plastics facilitates the creation of durable and sustainable building envelopes for circular construction practices. Full article
(This article belongs to the Section Building Materials, and Repair & Renovation)
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26 pages, 1315 KiB  
Article
Elasticities of Food Import Demand in Arab Countries: Implications for Food Security and Policy
by Rezgar Mohammed and Suliman Almojel
Sustainability 2025, 17(14), 6271; https://doi.org/10.3390/su17146271 - 8 Jul 2025
Viewed by 560
Abstract
Rising population, combined with declining home food production, in Arab nations has resulted in increased food imports that intensifies their dependence on international markets for vital food supplies. These nations face challenges in achieving food security because crude oil price volatility creates difficulties [...] Read more.
Rising population, combined with declining home food production, in Arab nations has resulted in increased food imports that intensifies their dependence on international markets for vital food supplies. These nations face challenges in achieving food security because crude oil price volatility creates difficulties in managing the expenses of imported food products. This research calculates the income and price elasticities of imported food demand to understand consumer behavior changes in response to income and price variations, which helps to explain their impact on regional food security. To our knowledge, this research presents the first analysis of imported food consumption patterns across Arab countries according to their income brackets. This study employs the static Almost Ideal Demand System model to examine food import data spanning from 1961 to 2020. The majority of imported food categories demonstrate inelastic price and income demand, which means that their essential food consumption remains stable despite cost fluctuations. The need for imports makes Arab nations vulnerable to external price changes, which endangers their food security. This research demonstrates why governments must implement policies through subsidies and taxation to reduce price volatility risks while ensuring food stability, which will lead to sustained food security for these nations. Full article
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18 pages, 1324 KiB  
Article
Development of a Clean-Label Meat-Free Alternative to Deli Ham
by Lisiane Carvalho, Beatriz Caetano, Capucine Godinot, Norton Komora, Adriana Ferreira, Célia Rocha, Bruna Barbosa, Anabela Raymundo and Isabel Sousa
Foods 2025, 14(14), 2416; https://doi.org/10.3390/foods14142416 - 8 Jul 2025
Viewed by 349
Abstract
Reducing meat consumption is a key strategy to mitigate environmental impact, lower the incidence of diet-related diseases, and promote sustainable food production. In response, the plant-based food market has grown significantly, motivated by demand for meat-like products. This study aimed to develop a [...] Read more.
Reducing meat consumption is a key strategy to mitigate environmental impact, lower the incidence of diet-related diseases, and promote sustainable food production. In response, the plant-based food market has grown significantly, motivated by demand for meat-like products. This study aimed to develop a meatless alternative to deli ham (MAD) free of chemical additives, adhering to clean label principles. A commercially available MAD product (Target MAD) was used as a benchmark. Based on its analysis, clean-label laboratory (Optimized CL formulation) and pilot-scale (CL MAD) prototypes were developed. These were evaluated for texture, rheology, color, sensory attributes, and physicochemical properties. The CL MAD demonstrated similar firmness to the Target MAD, while being 17% more cohesive and 50% less adhesive. Its mechanical spectra showed typical weak gel behavior, with G′ higher than G″. Color analysis indicated that the CL MAD was darker and less pink than the Target MAD. Nutritionally, it provided higher protein and lower fat content. Overall, this study successfully developed a clean-label meat-free alternative to deli ham that matches commercial textural standards while offering improved nutritional quality and eliminating chemical additives, meeting growing consumer demand for healthier and more sustainable foods. Full article
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22 pages, 783 KiB  
Article
Egg Consumption Patterns and Sustainability: Insights from the Portuguese Context
by Sara Sousa, Elisabete Correia, Vera Sá, Clara Viseu, Inês Maduro and Laércia Sousa
Agriculture 2025, 15(14), 1462; https://doi.org/10.3390/agriculture15141462 - 8 Jul 2025
Viewed by 389
Abstract
Although consumption is a key engine of economic growth, it is also one of the main drivers of environmental degradation. In this context, a deeper understanding of consumers’ perceptions and behavior regarding sustainable products is essential for promoting a more sustainable future, with [...] Read more.
Although consumption is a key engine of economic growth, it is also one of the main drivers of environmental degradation. In this context, a deeper understanding of consumers’ perceptions and behavior regarding sustainable products is essential for promoting a more sustainable future, with behavioral change being crucial to achieving it. This research study explores consumer behavior regarding sustainable egg consumption, a sector where production is frequently associated with environmental and ethical concerns such as animal welfare and intensive resource use. Based on a sample of 197 valid responses from Portuguese egg consumers collected through an online survey distributed between 27 February and 17 March, of the year 2025, and applying the Theory of Planned Behavior (TPB) framework through a structural equation modeling (SEM) approach, this study finds that consumers’ intention to consume sustainable eggs is influenced by their attitudes and subjective norms. Furthermore, actual consumption behavior is driven by both the intention to consume sustainable eggs and perceived behavioral control. By providing an in-depth analysis of consumer behavior related to sustainable egg consumption, this study contributes to the advancement of the scientific literature on the subject. It also aims to support policymakers and other stakeholders in designing and implementing more effective strategies to promote environmentally responsible consumption practices. Full article
(This article belongs to the Section Agricultural Economics, Policies and Rural Management)
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29 pages, 773 KiB  
Article
Virtual Influencers and Sustainable Brand Relationships: Understanding Consumer Commitment and Behavioral Intentions in Digital Marketing for Environmental Stewardship
by Yu Diao, Meili Liang, ChangHyun Jin and HyunKyung Woo
Sustainability 2025, 17(13), 6187; https://doi.org/10.3390/su17136187 - 5 Jul 2025
Viewed by 769
Abstract
This investigation examines the psychological mechanisms governing human–virtual influencer relationships and their consequential impact on environmentally-conscious consumer behavior within digital marketing ecosystems. Employing theoretical frameworks from computer-mediated communication and social psychology, this study scrutinizes how algorithmically generated social media personalities cultivate para-social relationships [...] Read more.
This investigation examines the psychological mechanisms governing human–virtual influencer relationships and their consequential impact on environmentally-conscious consumer behavior within digital marketing ecosystems. Employing theoretical frameworks from computer-mediated communication and social psychology, this study scrutinizes how algorithmically generated social media personalities cultivate para-social relationships that drive sustainable consumption patterns. The research operationalizes five core virtual influencer characteristics—expertise, similarity, attractiveness, familiarity, and para-social interaction—as predictive variables influencing relationship commitment and subsequent eco-conscious brand engagement. Consumer innovativeness functions as a moderating variable within this theoretical model. The data collection encompassed 677 respondents demonstrating active engagement with sustainability-focused virtual influencer content, analyzed through structural equation modeling (EQS 6.4) and the PLS-SEM methodology (SmartPLS 4.0). The empirical analysis reveals significant positive correlations between virtual influencer characteristics and relationship commitment, with similarity and attractiveness demonstrating the strongest predictive validity. Relationship commitment emerged as a significant mediator influencing sustainable brand attitudes, which subsequently affected purchase intentions for environmentally responsible products. Consumer innovativeness demonstrated positive moderating effects across all virtual influencer characteristics, with particularly robust effects observed for attractiveness and para-social interaction within sustainable brand contexts. This research advances the human–AI interaction literature by elucidating the psychological mechanisms through which virtual influencers facilitate consumer relationship formation and drive behavioral outcomes toward sustainable consumption practices. The findings provide empirically validated strategic frameworks for marketers developing virtual influencer campaigns that promote environmental stewardship, emphasizing the cultivation of perceived similarity and attractiveness while incorporating audience innovativeness as a critical segmentation variable in sustainable marketing initiatives. Full article
(This article belongs to the Section Economic and Business Aspects of Sustainability)
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26 pages, 579 KiB  
Review
The Influence of Social Media Platforms on Promoting Sustainable Consumption in the Food Industry: A Bibliometric Review
by Claudiu Coman, Anna Bucs, Vasile Gherheș, Dana Rad and Mihai Bogdan Alexandrescu
Sustainability 2025, 17(13), 5960; https://doi.org/10.3390/su17135960 - 28 Jun 2025
Viewed by 1164
Abstract
The increased trend of globalization and the ever-growing world population have produced significant challenges to sustainable consumption goals, especially in the food industry. Production, transportation, and consumption of food have a major impact on sustainability. This bibliometric review aims to offer a comprehensive [...] Read more.
The increased trend of globalization and the ever-growing world population have produced significant challenges to sustainable consumption goals, especially in the food industry. Production, transportation, and consumption of food have a major impact on sustainability. This bibliometric review aims to offer a comprehensive analysis of the influence of social media platforms on sustainable consumption in the food industry. Based on a literature search in the ISI Web of Science (WoS) database, we identified 38 documents by applying three filters: “sustainable consumption,” “food industry,” and “social media”, and a detailed screening process, a final set of 29 articles was selected for analysis. The selection criteria ensured relevance and alignment with the research objectives. We conducted a qualitative thematic analysis to identify emerging trends, aiming to highlight the potential of social media in raising awareness, cultivating sustainable consumption practices, and creating change in the food industry. The findings indicate that social media is a powerful tool not only for influencer marketing and brand communication but also for consumer empowerment and behavioral change. Our review identified key themes such as the prevalence of influencer-based food marketing, challenges related to misinformation, consumer demand for transparency, and the growing integration of big data and personalized marketing strategies. We argue that social media can significantly contribute to sustainability goals when responsibly used by marketers, educators, and policymakers. Full article
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15 pages, 640 KiB  
Article
Unverifiable Green Signals and Consumer Response in E-Commerce: Evidence from Platform-Level Data
by Shibo Zhang, Chengcheng Wu, Xinzhu Yan, Yingxue Chen and Hongguo Shi
Sustainability 2025, 17(13), 5678; https://doi.org/10.3390/su17135678 - 20 Jun 2025
Viewed by 439
Abstract
This study investigates the effects of unverifiable green signals—vague environmental claims, trust-substitute cues, and function-stacking—on consumer purchasing behaviors in e-commerce settings. Using detailed product-level data collected from two major Chinese online platforms, Taobao and Pinduoduo, during the peak shopping period in November 2023, [...] Read more.
This study investigates the effects of unverifiable green signals—vague environmental claims, trust-substitute cues, and function-stacking—on consumer purchasing behaviors in e-commerce settings. Using detailed product-level data collected from two major Chinese online platforms, Taobao and Pinduoduo, during the peak shopping period in November 2023, we analyze the impact of these signals on product sales using ordinary least squares (OLS), instrumental variable (IV), and propensity score matching (PSM) methods. Results indicate that vague environmental language and function-stacking significantly boost sales across platforms, highlighting consumers’ preference for easily interpretable and seemingly comprehensive products. However, trust-substitute signals exhibit mixed effects, with them being beneficial on platforms with stronger credibility frameworks (Taobao) and less effective or even detrimental on platforms characterized by price competition and weaker governance (Pinduoduo). This study contributes to the literature on consumer trust and digital greenwashing by identifying platform-specific responses to unverifiable eco-claims and underscoring the importance of heuristic processing theories and trust formation mechanisms in digital marketing contexts. These findings underscore the complex dynamics of greenwashing strategies and stress the necessity for enhanced regulation and clearer communication standards to protect consumers and genuinely support sustainable consumption. Full article
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