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Sustainable Management in Tourism and Hospitality: Understanding Consumer Trends
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Sustainable Management in Tourism and Hospitality: Understanding Consumer Trends

A special issue of Sustainability (ISSN 2071-1050). This special issue belongs to the section "Tourism, Culture, and Heritage".

Deadline for manuscript submissions: 25 September 2025 | Viewed by 4064

Special Issue Editors

Dr. Silvia Baiocco

E-Mail Website
Guest Editor
Department of Management & Law, Tor Vergata University of Rome, 00133 Rome, Italy
Interests: sustainable tourism management; organizational adaptation; university technology transfer; entrepreneurship
Prof. Dr. Paola M. A. Paniccia

E-Mail Website
Guest Editor
Department of Management & Law, Tor Vergata University of Rome, 00133 Rome, Italy
Interests: sustainable tourism management; systems thinking and theory of the firm; organizational evolution; co-evolution; knowledge and time management; university technology transfer; entrepreneurship; deep tech start-up
Dr. Antonella Monda

E-Mail Website
Guest Editor
Department of Management & Law, Tor Vergata University of Rome, 00133 Rome, Italy
Interests: sustainable tourism management; innovation; entrepreneurship; service research; innovative start-ups
Special Issues, Collections and Topics in MDPI journals

Special Issue Information

Dear Colleagues,

We are pleased to invite you to contribute to this Special Issue of Sustainability, which aims to strengthen the link between tourism and sustainable development in theory and practice by presenting innovative ideas and perspectives on tourism demand. This is particularly important in the current scenario: on the one hand, tourist arrivals are returning to pre-pandemic levels worldwide, bringing renewed sustainability challenges, and on the other hand, with less than 10 years till 2030, only 25% of the targets for 12 of the 17 SDGs have been met.

Traditionally, tourists are regarded as temporary visitors staying in a place outside their usual place of residence for a set duration and for various purposes. Accordingly, tourism demand has been measured through various indicators, including tourist arrivals, expenditures, and length of stay. Tourists have also been classified based on factors like trip purpose and country of origin. Factors influencing tourism demand have been analyzed at both macro (e.g., GDP and exchange rates) and micro levels (e.g., age, income, and seasonality). Furthermore, recent research incorporates online reviews, ratings, photos, and review sentiments to understand tourism demand.

However, it has increasingly been recognised that tourists can also be understood as travelers who not only seek for variety but also live temporarily with their attitudes, values, and cultural backgrounds in regions that they have chosen to visit, interacting with tourism firms, other organizations offering various services and goods, and communities that host them and satisfy their needs. This has relevant managerial implications for creating and developing quality tourist experiences offered by a destination, where the identity of its local socio-economic and natural contexts becomes a competitive lever, provided that the integration between all stakeholders involved is achieved. In this view, firms and tourists interact with the host community and institutions, co-shaping the tourism offering and potentially enhancing regional identities and resilience within a destination, thereby promoting sustainability.

We thus invite researchers from diverse fields to contribute original research articles, comprehensive reviews, and enlightening case studies encompassing a wide range of topics relevant to tourism firms and destinations creating and managing new tourist trends oriented toward sustainability. These topics include, but are not limited to, the following: tools for managing tourist experiences holistically, including frameworks generating multiple scenarios; innovative start-ups for co-creating sustainable tourist experiences and value; business model innovation for sustainable consumption; analyses of the evolution of tourism demand; and the design of contingency and recovery plans.

We look forward to receiving your contributions.

Dr. Silvia Baiocco
Prof. Dr. Paola M. A. Paniccia
Dr. Antonella Monda
Guest Editors

Manuscript Submission Information

Manuscripts should be submitted online at www.mdpi.com by registering and logging in to this website. Once you are registered, click here to go to the submission form. Manuscripts can be submitted until the deadline. All submissions that pass pre-check are peer-reviewed. Accepted papers will be published continuously in the journal (as soon as accepted) and will be listed together on the special issue website. Research articles, review articles as well as short communications are invited. For planned papers, a title and short abstract (about 100 words) can be sent to the Editorial Office for announcement on this website.

Submitted manuscripts should not have been published previously, nor be under consideration for publication elsewhere (except conference proceedings papers). All manuscripts are thoroughly refereed through a single-blind peer-review process. A guide for authors and other relevant information for submission of manuscripts is available on the Instructions for Authors page. Sustainability is an international peer-reviewed open access semimonthly journal published by MDPI.

Please visit the Instructions for Authors page before submitting a manuscript. The Article Processing Charge (APC) for publication in this open access journal is 2400 CHF (Swiss Francs). Submitted papers should be well formatted and use good English. Authors may use MDPI's English editing service prior to publication or during author revisions.

Keywords

  • tourism
  • hospitality
  • sustainability
  • sustainable development
  • management
  • tourism demand
  • corporate social responsibility
  • destination management
  • value co-creation
  • consumer behaviour
  • entrepreneurship

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Published Papers (3 papers)

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Research

24 pages, 725 KiB  
Article
The Impact of Sustainable QR Menus on Service Quality and Customer Satisfaction: The Moderating Role of Perceived Risk
by Vedat Yiğitoğlu, Esra Şahin, Beysun Güneri and Mehmet Özer Demir
Sustainability 2025, 17(5), 2323; https://doi.org/10.3390/su17052323 - 6 Mar 2025
Viewed by 1457
Abstract
Technological applications have become increasingly important as competitive tools in the food and beverage industry. However, the effects of quick response (QR) menus, which exemplify sustainable menu practices, on service quality, e-service quality, and customer satisfaction, as well as the moderating role of [...] Read more.
Technological applications have become increasingly important as competitive tools in the food and beverage industry. However, the effects of quick response (QR) menus, which exemplify sustainable menu practices, on service quality, e-service quality, and customer satisfaction, as well as the moderating role of perceived risk in these relationships, have not been sufficiently explored. To address this gap, data were collected through a face-to-face survey from 508 participants at three full-service casual dining establishments in the city center of Antalya, Türkiye, between 10 May and 26 June 2024. The research hypotheses were tested using structural equation modeling. The analysis revealed that technology-based service innovation and service quality significantly influence customer satisfaction, while e-service quality impacts customer satisfaction indirectly through service quality. Furthermore, when examining the moderating effect of perceived risk, it was found that perceived risk does not moderate the relationship between technology-based service innovation and customer satisfaction. In conclusion, the study presents managerial and practical implications that underscore the effect of technological innovations in enhancing service quality and customer satisfaction in the food and beverage sector. Full article
(This article belongs to the Special Issue Sustainable Management in Tourism and Hospitality: Understanding Consumer Trends)
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16 pages, 1091 KiB  
Article
COVID-19 Effects on Tourist Fees: Bolivia’s National Parks Case Study
by Stefanie Rakela, Thais Vilela, Sophia Espinoza and Alfonso Malky Harb
Sustainability 2025, 17(5), 1768; https://doi.org/10.3390/su17051768 - 20 Feb 2025
Cited by 1 | Viewed by 874
Abstract
Bolivia’s national parks, with their rich biodiversity and natural landscapes, have great potential to contribute to their own financial sustainability, and tourism is one of the most promising sustainable activities that can make this possible. Entrance fees to national parks are a vital [...] Read more.
Bolivia’s national parks, with their rich biodiversity and natural landscapes, have great potential to contribute to their own financial sustainability, and tourism is one of the most promising sustainable activities that can make this possible. Entrance fees to national parks are a vital source of income for the National Service of Protected Areas, yet a significant financial gap remains. This study estimates tourists’ willingness to pay (WTP) for increased entrance fees in two protected areas, comparing data from 2019 and 2023 to assess the effect of COVID-19 on WTP. Using the contingent valuation approach, we found that tourists’ profiles and their WTP have shifted between 2019 and 2023. However, there was no consistent trend across the protected areas, highlighting the challenges and specific impacts of the pandemic on tourists WTP. Nevertheless, the findings can help inform pricing strategies aimed at enhancing the financial sustainability of Bolivia’s protected areas, supporting broader conservation goals both nationally and globally. Full article
(This article belongs to the Special Issue Sustainable Management in Tourism and Hospitality: Understanding Consumer Trends)
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21 pages, 3581 KiB  
Article
Evaluation of Competitiveness of e-Commerce Websites in Kazakhstan
by Gulnar Kanat, Zhaoping Yang, Cuirong Wang, Imanaly Akbar and Serik Mominov
Sustainability 2024, 16(24), 10972; https://doi.org/10.3390/su162410972 - 13 Dec 2024
Cited by 1 | Viewed by 1206
Abstract
Adopting advanced e-commerce practices is essential for enhancing user engagement and business performance, particularly in tourism. This study evaluates the e-commerce adoption of Kazakhstan’s tourism websites using an innovative Integrated Multi-Criteria Decision Analysis (IMCDA) methodology. Traditional evaluation methods overlook the interplay between website [...] Read more.
Adopting advanced e-commerce practices is essential for enhancing user engagement and business performance, particularly in tourism. This study evaluates the e-commerce adoption of Kazakhstan’s tourism websites using an innovative Integrated Multi-Criteria Decision Analysis (IMCDA) methodology. Traditional evaluation methods overlook the interplay between website functionality, user experience, and strategic objectives. To address this gap, the IMCDA framework integrates qualitative and quantitative approaches by combining advanced Multi-Criteria Decision-Making (MCDM) techniques, including SPOTIS, ESP-COMET, RANCOM, and SITW, with content analysis and logistic regression. The study assessed 77 tourism websites, categorized into Online Travel Agencies (OTAs), Official Tourism Websites (OTWs), and Attraction Websites (AWs), based on 34 e-commerce features grouped into dimensions such as product information, functionality, reservations, payment systems, and customer relationship management (CRM). The findings reveal that OTAs significantly outperform OTWs and AWs in most dimensions, especially in online booking and CRM functionalities. At the same time, AWs lag in key e-commerce features like reservations and payment systems. This research highlights critical gaps in Kazakhstan’s tourism e-commerce ecosystem. It provides actionable recommendations, including enhancing CRM tools, integrating advanced booking systems, and leveraging collaborations with local financial technology providers like Kaspi Pay. The IMCDA framework offers a robust, adaptable evaluation model with practical implications for digital transformation and competitiveness in the tourism industry. This study contributes to advancing digital maturity in Kazakhstan’s tourism sector by addressing these gaps. It sets the foundation for future research to explore innovative strategies in e-commerce adoption across various regions and industries. Full article
(This article belongs to the Special Issue Sustainable Management in Tourism and Hospitality: Understanding Consumer Trends)
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