A Global Perspective on the Hospitality and Tourism Industry

A special issue of Administrative Sciences (ISSN 2076-3387).

Deadline for manuscript submissions: closed (30 June 2023) | Viewed by 33633

Special Issue Editors


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Guest Editor
School of Global Studies, Kyungsung University, Busan 48434, Korea
Interests: hospitality & tourism mgmt.; big-data analytics; consumer behavior; service management; food tourism
Special Issues, Collections and Topics in MDPI journals

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Guest Editor
School of Global Studies, Kyungsung University, Busan 48434, Korea
Interests: strategic management; corporate governance; CSR; hospitality and tourism

Special Issue Information

Dear Colleagues,

Hospitality and tourism are at the forefront of globalization development because of their mature, global, and highly competitive characteristics. Also, the pandemic brings the people-oriented concept back to the challenge list for the organization. While many acknowledge and understand this, little is understood or discussed the changes required to make people a central aspect of work and the workplace. For the hospitality and tourism sector, the emphasis is shifting to a co-creation process that involves engagement from both consumers and employees.

The papers collected in this special issue will incorporate several global sustainability issues into hospitality and tourism. They tackle and expand various research methodologies, including theoretical approaches such as theory building, empirical studies encompassing surveys, and the data analytics approach. They connect hospitality and tourism to information management, economics, and social sciences. To highlight its importance and provide a platform for disseminating state-of-the-art advances in this field. Topics include, but are not limited to:

1) hospitality and tourism under globalization

2) smart and connected hospitality and tourism

3) social and cultural dimensions of hospitality and tourism

4) entrepreneurship case studies from a wide range of hospitality and tourism sectors

5) people-oriented and perspective in hospitality and tourism

6) crisis response and recovery for the hospitality and tourism industry

7) workforce in hospitality and tourism industry

8) hospitality and tourism leadership 

9) sustainability issues in hospitality

10) service and performance

These topics will add to the emerging field of hospitality and tourism research. These findings will contribute to implementing and assessing practical, sustainable hospitality and tourism sector work practices to serve as a basis for future research into the hospitality and tourism management field.

Dr. Hak-Seon Kim
Dr. Hyun-Jeong(Helena) Ban
Dr. Wang Jue
Dr. Armigon Ravshanovich Akhmedov
Guest Editors

Manuscript Submission Information

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Please visit the Instructions for Authors page before submitting a manuscript. The Article Processing Charge (APC) for publication in this open access journal is 1400 CHF (Swiss Francs). Submitted papers should be well formatted and use good English. Authors may use MDPI's English editing service prior to publication or during author revisions.

Keywords

  • hospitality
  • tourism
  • globalization
  • consumer behavior
  • service management
  • big-data analysis
  • people oriented
  • smart connected tourism

Published Papers (8 papers)

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21 pages, 3240 KiB  
Article
Eco-Innovation Drivers and Their Impact on Tourism and the Hospitality Business in Egypt
by Mohamed Ahmed, Nadir Aliane, Nourredine Khababa, Maha Y. K. Abdou and Mohamed Fathy Agina
Adm. Sci. 2023, 13(7), 167; https://doi.org/10.3390/admsci13070167 - 19 Jul 2023
Cited by 5 | Viewed by 1926
Abstract
This research aims to examine the mediating effects of eco-innovation practices in the relationship between the drivers of eco-innovation and the performance of tourism and hospitality enterprises. A quantitative approach was adopted in this research using questionnaire surveys as an instrument for collecting [...] Read more.
This research aims to examine the mediating effects of eco-innovation practices in the relationship between the drivers of eco-innovation and the performance of tourism and hospitality enterprises. A quantitative approach was adopted in this research using questionnaire surveys as an instrument for collecting primary data. Based on the convenience sampling technique, a total of 550 questionnaire forms were distributed to five-star hotels and travel agencies in Cairo. Out of the distributed forms, only 400 forms were filled out and returned to the researchers and thus valid for analysis, representing a response rate of 72.7%. Structural Equation Modeling (SEM) using partial least squares (PLS-SEM) was employed to test the research model. The results showed the significant effect of independent variables on dependent variables through mediating variables. Multiplied path coefficients were used to measure the confidence interval (CI) for measuring the mediating relationship. The results supported the effect of eco-innovation practices as a mediating factor in the relationship between the drivers of eco-innovation and the performance of tourism and hospitality enterprises. The findings also showed that the eco-innovation drivers, which include management awareness, organizational capabilities, and environmental strategy, have a significant effect on eco-innovation practices and tourism/hospitality enterprise performance when integrating the mediating variables of eco-innovation practices. There are a few studies that have also examined a conceptual framework to examine eco-innovation practices as mediating factors in the relationship between the drivers of eco-innovation and the performance of tourism and hospitality enterprises in terms of five-star hotels and travel agencies in Egypt. Consequently, this research contributes to the literature related to tourism and hospitality management through highlighting the mediating effect of eco-innovation practices on the relationship between the drivers of eco-innovation and the performance of tourism and hospitality enterprises. Full article
(This article belongs to the Special Issue A Global Perspective on the Hospitality and Tourism Industry)
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21 pages, 1435 KiB  
Article
Is Customer Satisfaction Achieved Only with Good Hotel Facilities? A Moderated Mediation Model
by Asier Baquero
Adm. Sci. 2023, 13(4), 108; https://doi.org/10.3390/admsci13040108 - 6 Apr 2023
Cited by 3 | Viewed by 7458
Abstract
Modern hotel business models tend to split ownership of the property and its business operations. It can be assumed that a good-quality hotel facility per se can easily achieve high customer satisfaction. The purpose of this research was to investigate the effect of [...] Read more.
Modern hotel business models tend to split ownership of the property and its business operations. It can be assumed that a good-quality hotel facility per se can easily achieve high customer satisfaction. The purpose of this research was to investigate the effect of customer perception of hotel facilities on customer satisfaction by integrating the mediating effect of customer perception of the personnel and business organization and the moderating effect of the customers’ family income. Three-hundred and seventy-six surveys were completed in two four-star Spanish hotels in June 2022. The PROCESS macro for SPSS was used to test the hypothesis in a moderated mediation model, using a bootstrapping method. The results showed that customer perceptions of facilities had a positive effect on their overall satisfaction, which was partially mediated by both personnel and business organization. Family income moderated the relationship between the perception of facilities and satisfaction in such a way that it was more intense in high-income customers. Medium-income customers had a more intense relationship with the perception of the personnel and business organization, together with the hotel facilities being to their satisfaction. Therefore, not only facilities, but also personnel and business organizations are important key players for achieving customer satisfaction in hotels, and family income should also be considered. Full article
(This article belongs to the Special Issue A Global Perspective on the Hospitality and Tourism Industry)
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27 pages, 1169 KiB  
Article
Responsible Tourism and Hospitality: The Intersection of Altruistic Values, Human Emotions, and Corporate Social Responsibility
by Naveed Ahmad, Aqeel Ahmad and Irfan Siddique
Adm. Sci. 2023, 13(4), 105; https://doi.org/10.3390/admsci13040105 - 3 Apr 2023
Cited by 13 | Viewed by 2857
Abstract
The burgeoning tourism and hospitality industry is plagued by numerous challenges that pose significant hurdles to its long-term success and sustainability. These challenges encompass a range of factors, including fierce competitive convergence, rapid obsolescence of innovative strategies, and the relentless pursuit of ever-greater [...] Read more.
The burgeoning tourism and hospitality industry is plagued by numerous challenges that pose significant hurdles to its long-term success and sustainability. These challenges encompass a range of factors, including fierce competitive convergence, rapid obsolescence of innovative strategies, and the relentless pursuit of ever-greater competitiveness in the marketplace. In such a service-oriented industry, where customer satisfaction is the sine qua non of success, the role of corporate social responsibility (CSR) in shaping consumer attitudes and behavior cannot be overstated. Despite this, the empirical evidence on the impact of CSR on brand advocacy behavior among hospitality consumers (BADB) remains somewhat underdeveloped and incomplete. In light of this knowledge gap, the basic objective of our study is to examine the complex interplay between CSR and BADB in the context of a developing country’s hospitality sector. The authors place a particular emphasis on the mediating role of consumer emotions and the moderating influence of altruistic values (ALVS) in shaping this relationship. Through rigorous empirical analysis, the authors demonstrate that CSR positively and significantly impacts BADB, with consumer engagement (CENG) serving as a crucial mediating variable that facilitates this relationship. These findings have significant theoretical and practical implications for the tourism and hospitality industry. Specifically, the authors show that the judicious deployment of CSR initiatives in a hospitality context can foster a positive behavioral psychology among consumers and, in turn, enhance their advocacy intentions towards the brand. This underscores the importance of carefully crafted CSR strategies to secure a competitive advantage in this dynamic and rapidly evolving sector. Full article
(This article belongs to the Special Issue A Global Perspective on the Hospitality and Tourism Industry)
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13 pages, 1889 KiB  
Article
Exploring Leadership Style and Employee Attitude through Cluster and Sentiment Analyses of In-Depth Interviews of Employees
by Dat Hung Ho, Jue Wang and Hak-Seon Kim
Adm. Sci. 2023, 13(3), 91; https://doi.org/10.3390/admsci13030091 - 21 Mar 2023
Cited by 2 | Viewed by 3049
Abstract
In today’s fast-paced business environment, leaders who fail to recognize and respond to the emotions of their employees can result in stagnation or a lack of growth in their organization. In light of this, the current study presents a method for identifying leadership [...] Read more.
In today’s fast-paced business environment, leaders who fail to recognize and respond to the emotions of their employees can result in stagnation or a lack of growth in their organization. In light of this, the current study presents a method for identifying leadership styles based on the perspectives of employees, exploring their perceptions of specific leadership traits. Drawing upon the Multifactor Leadership Questionnaire framework, this study aims to identify the leadership style of Tony Wedding Studio by conducting in-depth interviews with its employees. Through sentiment and cluster analyses of the collected data, the study identifies Idealized Influence Attributes and Laissez-faire as key leadership style traits. Additionally, this study sheds light on how employees react to and feel about their leader’s leadership style, providing valuable insights for organizational development and leadership training. Overall, this study emphasizes the importance of understanding and responding to employee perspectives in effective leadership. Full article
(This article belongs to the Special Issue A Global Perspective on the Hospitality and Tourism Industry)
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18 pages, 689 KiB  
Article
A Study on Technology Acceptance of Digital Healthcare among Older Korean Adults Using Extended Tam (Extended Technology Acceptance Model)
by Khin Shoon Lei Thant Zin, Seieun Kim, Hak-Seon Kim and Israel Fisseha Feyissa
Adm. Sci. 2023, 13(2), 42; https://doi.org/10.3390/admsci13020042 - 4 Feb 2023
Cited by 12 | Viewed by 7055
Abstract
The use of digital health and wrist-worn wearable technologies have been increasingly utilized, especially during COVID-19 surge, to help monitor patients and vulnerable groups such as elderly people. As one of the countries with highest aging population, South Korean older adults are expected [...] Read more.
The use of digital health and wrist-worn wearable technologies have been increasingly utilized, especially during COVID-19 surge, to help monitor patients and vulnerable groups such as elderly people. As one of the countries with highest aging population, South Korean older adults are expected to be familiarized with these healthcare technologies. However, there have been a few studies on the investigation of Korean older adults’ attitude towards the acceptance of wearable technologies, such as a smart health watch after the COVID-19 curve flattened in South Korea. Thus, the purpose of this study is to investigate the acceptability of digital health wearable technology in healthcare by the Korean older adults and their attitude towards the use of smart health watches by using an extended Technology Acceptance Model while considering the context of the COVID-19 pandemic. We performed a cross-sectional survey of Korean adults aged 56 years and older who are living in Busan, and a total of 170 respondents were received. Results reveal that perceived usefulness, perceived ease of use, and facilitating conditions have a significant impact on older Korean’s attitudes towards the use of a smart health watch, while the relationship between social influence and attitude towards its use was found to not be statistically significant. The attitude towards the use of smart health watches had an effect on their intention to use the smartwatch. By using the findings from the study, the digital wearables providers, manufacturers, and promotors can enhance their strategy to elevate the use of digital healthcare wearables among Korean elderly people while ensuring these products are of good quality and affordable, as well as ensuring necessary assistance is provided to the elderly people when utilizing and adopting these wearables in their everyday lives. Moreover, the results of this study can be utilized to accommodate the needs of Korean elderly people regarding their use of smart health watches and help promote the benefits of healthcare wearable technologies after the pandemic subsides. Full article
(This article belongs to the Special Issue A Global Perspective on the Hospitality and Tourism Industry)
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15 pages, 449 KiB  
Article
Fusion of Sustainability in the Tourism Industry for Improved Competitiveness: Investigation of Five-Star Hotels in Kuwait
by Ahmed Abdelkader
Adm. Sci. 2022, 12(4), 168; https://doi.org/10.3390/admsci12040168 - 17 Nov 2022
Cited by 3 | Viewed by 1887
Abstract
Examining the influence of adopting sustainability strategies on the competitiveness of five-star hotels operating in the State of Kuwait is the aim of this study. Sustainability strategies are represented by the responsibility towards four components, namely: the society, the employees, the environment, and [...] Read more.
Examining the influence of adopting sustainability strategies on the competitiveness of five-star hotels operating in the State of Kuwait is the aim of this study. Sustainability strategies are represented by the responsibility towards four components, namely: the society, the employees, the environment, and the customers. The competitiveness variable is represented by hotels’ competitive advantage (cost, quality, flexibility, delivery, and creativity). The study is applied to the population of five-star hotels in the state of Kuwait (19 registered at the time of the study), and the final sample consisted of 294 hotel employees, and 360 hotel guests and customers totalling 654 observations. Responses were collected between November 2021 and January 2022 using an electronic questionnaire that was sent by email to hotels’ public relations managers for the hotel employees’ sample; and it was posted on several social media platforms and tourism forums for the customers’ sample. The findings indicate that five-star hotels in Kuwait are committed to sustainability implementation. The results of the regression model show a medium influential power of sustainability criteria in achieving a competitive advantage from both the employees’ and customers’ perspectives, indicating a statistical relationship between the variables. It is recommended that hotels should take advantage of the conclusions the study has reached in terms of the relationship between sustainability criteria and the achievement of a competitive advantage that would trigger favourable outcomes. Full article
(This article belongs to the Special Issue A Global Perspective on the Hospitality and Tourism Industry)
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15 pages, 2771 KiB  
Article
A Study on Customer Satisfaction in Bali’s Luxury Resort Utilizing Big Data through Online Review
by Angellie Williady, Herwinda Novitya Wardhani and Hak-Seon Kim
Adm. Sci. 2022, 12(4), 137; https://doi.org/10.3390/admsci12040137 - 14 Oct 2022
Cited by 7 | Viewed by 3643
Abstract
Bali is known as one of the region’s most popular and long-established mass tourism destinations. However, the tourism sector in Indonesia saw a drastic decrease in the number of local and foreign tourists due to COVID-19. The objective of this study is to [...] Read more.
Bali is known as one of the region’s most popular and long-established mass tourism destinations. However, the tourism sector in Indonesia saw a drastic decrease in the number of local and foreign tourists due to COVID-19. The objective of this study is to analyze the factors that are related to customer satisfaction post-COVID-19 in Bali’s resorts. The data consist of a total of 7370 hotel reviews collected from Google Travel. Text mining was used to conduct a frequency analysis to determine which attributes were frequently mentioned. Additionally, semantic network analysis was used to analyze customer experiences and satisfaction in Bali resorts. As a result, the top 88 keywords were divided into five clusters such as “Location”, “Health Protocol”, “Destination Resort”, “Value”, and “F&B”. The first quantitative analysis, factor analysis, shows there are 18 words out of 88 words related to six different clusters. Furthermore, the absolute value result of the linear regression analysis indicated that intangible service is affecting customer satisfaction negatively. As a result of the factor analysis, the two aspects that are related to the intangible service, “hospitality” and “staff”, are considered to be the most important aspects of resorts and should be improved in order to increase customer satisfaction. Full article
(This article belongs to the Special Issue A Global Perspective on the Hospitality and Tourism Industry)
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21 pages, 3781 KiB  
Systematic Review
A Bibliometric Analysis and Systematic Review of Dark Tourism: Trends, Impact, and Prospects
by Jorge Alexander Mora Forero, Alvelayis Nieto Mejia and Ana León-Gómez
Adm. Sci. 2023, 13(11), 238; https://doi.org/10.3390/admsci13110238 - 7 Nov 2023
Cited by 1 | Viewed by 2893
Abstract
The main objective of this bibliometric review is to analyse and synthesise the evolution of the field of black tourism through an extensive analysis of the scientific literature. To this end, the article carries out a bibliometric analysis and systematic review that will [...] Read more.
The main objective of this bibliometric review is to analyse and synthesise the evolution of the field of black tourism through an extensive analysis of the scientific literature. To this end, the article carries out a bibliometric analysis and systematic review that will provide information on the most studied topics, the most influential authors and publications, and the areas that require further research. The findings and conclusions of this study represent a valuable contribution to the literature on dark tourism by providing an intrinsic and comprehensive analysis of the field’s current state. The analysis provides a better understanding of the theoretical and conceptual framework of the articles published to date, which is essential to lay the groundwork for future research and enrich the academic debate on dark tourism. Full article
(This article belongs to the Special Issue A Global Perspective on the Hospitality and Tourism Industry)
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