Submit to Administrative Sciences Review for Administrative Sciences Propose a Special Issue

Journal Menu

Journal Browser

► Journal Browser

A Global Perspective on the Hospitality and Tourism Industry

Print Special Issue Flyer
Special Issue Editors
Special Issue Information
Keywords
Benefits of Publishing in a Special Issue
Published Papers

A special issue of Administrative Sciences (ISSN 2076-3387).

Deadline for manuscript submissions: closed (30 June 2023) | Viewed by 59633

Share This Special Issue

Special Issue Editors

Dr. Hak-Seon Kim

E-Mail Website
Guest Editor

School of Hospitality and Tourism Management, Kyungsung University, Busan 48434, Republic of Korea
Interests: hospitality; service management; online review; food service
Special Issues, Collections and Topics in MDPI journals

Dr. Hyun-Jeong Ban

E-Mail Website
Guest Editor

School of Global Studies, Kyungsung University, Busan 48434, Korea
Interests: hospitality & tourism mgmt.; big-data analytics; consumer behavior; service management; food tourism
Special Issues, Collections and Topics in MDPI journals

Dr. Jue Wang

E-Mail Website
Guest Editor

School of Global Studies, Kyungsung University, Busan 48434, Republic of Korea
Interests: organizational behavior; HRM; leadership; business ethics; research methods
Special Issues, Collections and Topics in MDPI journals

Dr. Armigon Ravshanovich Akhmedov

E-Mail Website
Guest Editor

School of Global Studies, Kyungsung University, Busan 48434, Korea
Interests: strategic management; corporate governance; CSR; hospitality and tourism

Special Issue Information

Dear Colleagues,

Hospitality and tourism are at the forefront of globalization development because of their mature, global, and highly competitive characteristics. Also, the pandemic brings the people-oriented concept back to the challenge list for the organization. While many acknowledge and understand this, little is understood or discussed the changes required to make people a central aspect of work and the workplace. For the hospitality and tourism sector, the emphasis is shifting to a co-creation process that involves engagement from both consumers and employees.

The papers collected in this special issue will incorporate several global sustainability issues into hospitality and tourism. They tackle and expand various research methodologies, including theoretical approaches such as theory building, empirical studies encompassing surveys, and the data analytics approach. They connect hospitality and tourism to information management, economics, and social sciences. To highlight its importance and provide a platform for disseminating state-of-the-art advances in this field. Topics include, but are not limited to:

1) hospitality and tourism under globalization

2) smart and connected hospitality and tourism

3) social and cultural dimensions of hospitality and tourism

4) entrepreneurship case studies from a wide range of hospitality and tourism sectors

5) people-oriented and perspective in hospitality and tourism

6) crisis response and recovery for the hospitality and tourism industry

7) workforce in hospitality and tourism industry

8) hospitality and tourism leadership

9) sustainability issues in hospitality

10) service and performance

These topics will add to the emerging field of hospitality and tourism research. These findings will contribute to implementing and assessing practical, sustainable hospitality and tourism sector work practices to serve as a basis for future research into the hospitality and tourism management field.

Dr. Hak-Seon Kim
Dr. Hyun-Jeong(Helena) Ban
Dr. Wang Jue
Dr. Armigon Ravshanovich Akhmedov
Guest Editors

Manuscript Submission Information

Manuscripts should be submitted online at www.mdpi.com by registering and logging in to this website. Once you are registered, click here to go to the submission form. Manuscripts can be submitted until the deadline. All submissions that pass pre-check are peer-reviewed. Accepted papers will be published continuously in the journal (as soon as accepted) and will be listed together on the special issue website. Research articles, review articles as well as short communications are invited. For planned papers, a title and short abstract (about 100 words) can be sent to the Editorial Office for announcement on this website.

Submitted manuscripts should not have been published previously, nor be under consideration for publication elsewhere (except conference proceedings papers). All manuscripts are thoroughly refereed through a double-blind peer-review process. A guide for authors and other relevant information for submission of manuscripts is available on the Instructions for Authors page. Administrative Sciences is an international peer-reviewed open access monthly journal published by MDPI.

Please visit the Instructions for Authors page before submitting a manuscript. The Article Processing Charge (APC) for publication in this open access journal is 1400 CHF (Swiss Francs). Submitted papers should be well formatted and use good English. Authors may use MDPI's English editing service prior to publication or during author revisions.

Keywords

hospitality
tourism
globalization
consumer behavior
service management
big-data analysis
people oriented
smart connected tourism

Benefits of Publishing in a Special Issue

Ease of navigation: Grouping papers by topic helps scholars navigate broad scope journals more efficiently.
Greater discoverability: Special Issues support the reach and impact of scientific research. Articles in Special Issues are more discoverable and cited more frequently.
Expansion of research network: Special Issues facilitate connections among authors, fostering scientific collaborations.
External promotion: Articles in Special Issues are often promoted through the journal's social media, increasing their visibility.
e-Book format: Special Issues with more than 10 articles can be published as dedicated e-books, ensuring wide and rapid dissemination.

Further information on MDPI's Special Issue polices can be found here.

Published Papers (10 papers)

Download All Papers

Order results

Result details

Show export options Show export options

Select all

Export citation of selected articles as:

Research

Jump to: Other

17 pages, 702 KiB

Open AccessArticle

Assessing Chinese Hotel Employee’s Motivation and Involvement in the Context of Applying Loyalty Programme Practices in International Hotel Chains in China

by Thorsten Robert Moller

Adm. Sci. 2024, 14(9), 189; https://doi.org/10.3390/admsci14090189 - 26 Aug 2024

Viewed by 896

Abstract

To understand how to strengthen employee’s loyalty programme (LP) behaviour, this research examined the connection between Chinese hotel employee’s intrinsic motivation (IM), extrinsic motivation (EM), their intention to apply loyalty programme practices (LPP) in the Chinese hotel industry and lastly the degree to which Chinese hotel employees feel that LPP are relevant to them. Data was collected from 1047 hotel employees (893 final valid responses) in China. Path analysis was employed by SPSS Statistics 24 and Mplus 7.4 to test the proposed hypotheses. The findings suggest that both extrinsic and intrinsic motivation of Chinese hotel employees were found to have a positive impact on their intentions to adopt LPP. The employee’s loyalty programme involvement mediated the above influence process. Theoretical and practical implications are also discussed. Full article

(This article belongs to the Special Issue A Global Perspective on the Hospitality and Tourism Industry)

► Show Figures

Figure 1

23 pages, 1008 KiB

Open AccessArticle

The Use of Artificial Intelligence Systems in Tourism and Hospitality: The Tourists’ Perspective

by Ana Elisa Sousa, Paula Cardoso and Francisco Dias

Adm. Sci. 2024, 14(8), 165; https://doi.org/10.3390/admsci14080165 - 2 Aug 2024

Viewed by 9929

Abstract

A myriad of types of artificial intelligence (AI) systems—namely AI-powered site search, augmented reality, biometric data recognition, booking systems, chatbots, drones, kiosks/self-service screens, machine translation, QR codes, robots, virtual reality, and voice assistants—are being used by companies in the tourism and hospitality industry. How are consumers reacting to these profound changes? This study aims to address this issue by identifying the types of AI systems that are used by tourists, the purposes they are used for in the present, and how likely they are to be used in the future. This study also aims to identify the types of emotions (positive vs. negative) that tourists associate with the use of AI systems, as well as the advantages and disadvantages they attribute to them. Considering the exploratory nature of the research, data were collected through an online survey shared on social media, which was available from September to December 2023. Results show that most respondents have already used several AI systems, assign more advantages than disadvantages to their use, and that the emotions they associate with their use are significantly positive. Moreover, compared to the small number of respondents (13.7%) who associate negative emotions with the use of AI systems, respondents who claim to feel positive emotions when using AI systems also evaluate them more positively in terms of their usefulness for tourism and hospitality. They identify more advantages, use a greater diversity of AI systems, and admit that they would use a more diverse range of AI systems in tourism contexts in the future. Full article

(This article belongs to the Special Issue A Global Perspective on the Hospitality and Tourism Industry)

► Show Figures

Figure 1

21 pages, 3240 KiB

Open AccessArticle

Eco-Innovation Drivers and Their Impact on Tourism and the Hospitality Business in Egypt

by Mohamed Ahmed, Nadir Aliane, Nourredine Khababa, Maha Y. K. Abdou and Mohamed Fathy Agina

Adm. Sci. 2023, 13(7), 167; https://doi.org/10.3390/admsci13070167 - 19 Jul 2023

Cited by 8 | Viewed by 2867

Abstract

This research aims to examine the mediating effects of eco-innovation practices in the relationship between the drivers of eco-innovation and the performance of tourism and hospitality enterprises. A quantitative approach was adopted in this research using questionnaire surveys as an instrument for collecting primary data. Based on the convenience sampling technique, a total of 550 questionnaire forms were distributed to five-star hotels and travel agencies in Cairo. Out of the distributed forms, only 400 forms were filled out and returned to the researchers and thus valid for analysis, representing a response rate of 72.7%. Structural Equation Modeling (SEM) using partial least squares (PLS-SEM) was employed to test the research model. The results showed the significant effect of independent variables on dependent variables through mediating variables. Multiplied path coefficients were used to measure the confidence interval (CI) for measuring the mediating relationship. The results supported the effect of eco-innovation practices as a mediating factor in the relationship between the drivers of eco-innovation and the performance of tourism and hospitality enterprises. The findings also showed that the eco-innovation drivers, which include management awareness, organizational capabilities, and environmental strategy, have a significant effect on eco-innovation practices and tourism/hospitality enterprise performance when integrating the mediating variables of eco-innovation practices. There are a few studies that have also examined a conceptual framework to examine eco-innovation practices as mediating factors in the relationship between the drivers of eco-innovation and the performance of tourism and hospitality enterprises in terms of five-star hotels and travel agencies in Egypt. Consequently, this research contributes to the literature related to tourism and hospitality management through highlighting the mediating effect of eco-innovation practices on the relationship between the drivers of eco-innovation and the performance of tourism and hospitality enterprises. Full article

(This article belongs to the Special Issue A Global Perspective on the Hospitality and Tourism Industry)

► Show Figures

Figure 1

21 pages, 1435 KiB

Open AccessArticle

Is Customer Satisfaction Achieved Only with Good Hotel Facilities? A Moderated Mediation Model

by Asier Baquero

Adm. Sci. 2023, 13(4), 108; https://doi.org/10.3390/admsci13040108 - 6 Apr 2023

Cited by 4 | Viewed by 10363

Abstract

Modern hotel business models tend to split ownership of the property and its business operations. It can be assumed that a good-quality hotel facility per se can easily achieve high customer satisfaction. The purpose of this research was to investigate the effect of customer perception of hotel facilities on customer satisfaction by integrating the mediating effect of customer perception of the personnel and business organization and the moderating effect of the customers’ family income. Three-hundred and seventy-six surveys were completed in two four-star Spanish hotels in June 2022. The PROCESS macro for SPSS was used to test the hypothesis in a moderated mediation model, using a bootstrapping method. The results showed that customer perceptions of facilities had a positive effect on their overall satisfaction, which was partially mediated by both personnel and business organization. Family income moderated the relationship between the perception of facilities and satisfaction in such a way that it was more intense in high-income customers. Medium-income customers had a more intense relationship with the perception of the personnel and business organization, together with the hotel facilities being to their satisfaction. Therefore, not only facilities, but also personnel and business organizations are important key players for achieving customer satisfaction in hotels, and family income should also be considered. Full article

(This article belongs to the Special Issue A Global Perspective on the Hospitality and Tourism Industry)

► Show Figures

Figure 1

27 pages, 1169 KiB

Open AccessArticle

Responsible Tourism and Hospitality: The Intersection of Altruistic Values, Human Emotions, and Corporate Social Responsibility

by Naveed Ahmad, Aqeel Ahmad and Irfan Siddique

Adm. Sci. 2023, 13(4), 105; https://doi.org/10.3390/admsci13040105 - 3 Apr 2023

Cited by 19 | Viewed by 4906

Abstract

The burgeoning tourism and hospitality industry is plagued by numerous challenges that pose significant hurdles to its long-term success and sustainability. These challenges encompass a range of factors, including fierce competitive convergence, rapid obsolescence of innovative strategies, and the relentless pursuit of ever-greater competitiveness in the marketplace. In such a service-oriented industry, where customer satisfaction is the sine qua non of success, the role of corporate social responsibility (CSR) in shaping consumer attitudes and behavior cannot be overstated. Despite this, the empirical evidence on the impact of CSR on brand advocacy behavior among hospitality consumers (BADB) remains somewhat underdeveloped and incomplete. In light of this knowledge gap, the basic objective of our study is to examine the complex interplay between CSR and BADB in the context of a developing country’s hospitality sector. The authors place a particular emphasis on the mediating role of consumer emotions and the moderating influence of altruistic values (ALVS) in shaping this relationship. Through rigorous empirical analysis, the authors demonstrate that CSR positively and significantly impacts BADB, with consumer engagement (CENG) serving as a crucial mediating variable that facilitates this relationship. These findings have significant theoretical and practical implications for the tourism and hospitality industry. Specifically, the authors show that the judicious deployment of CSR initiatives in a hospitality context can foster a positive behavioral psychology among consumers and, in turn, enhance their advocacy intentions towards the brand. This underscores the importance of carefully crafted CSR strategies to secure a competitive advantage in this dynamic and rapidly evolving sector. Full article

(This article belongs to the Special Issue A Global Perspective on the Hospitality and Tourism Industry)

► Show Figures

Figure 1

13 pages, 1889 KiB

Open AccessArticle

Exploring Leadership Style and Employee Attitude through Cluster and Sentiment Analyses of In-Depth Interviews of Employees

by Dat Hung Ho, Jue Wang and Hak-Seon Kim

Adm. Sci. 2023, 13(3), 91; https://doi.org/10.3390/admsci13030091 - 21 Mar 2023

Cited by 3 | Viewed by 4212

Abstract

In today’s fast-paced business environment, leaders who fail to recognize and respond to the emotions of their employees can result in stagnation or a lack of growth in their organization. In light of this, the current study presents a method for identifying leadership styles based on the perspectives of employees, exploring their perceptions of specific leadership traits. Drawing upon the Multifactor Leadership Questionnaire framework, this study aims to identify the leadership style of Tony Wedding Studio by conducting in-depth interviews with its employees. Through sentiment and cluster analyses of the collected data, the study identifies Idealized Influence Attributes and Laissez-faire as key leadership style traits. Additionally, this study sheds light on how employees react to and feel about their leader’s leadership style, providing valuable insights for organizational development and leadership training. Overall, this study emphasizes the importance of understanding and responding to employee perspectives in effective leadership. Full article

(This article belongs to the Special Issue A Global Perspective on the Hospitality and Tourism Industry)

► Show Figures

Figure 1

18 pages, 689 KiB

Open AccessArticle

A Study on Technology Acceptance of Digital Healthcare among Older Korean Adults Using Extended Tam (Extended Technology Acceptance Model)

by Khin Shoon Lei Thant Zin, Seieun Kim, Hak-Seon Kim and Israel Fisseha Feyissa

Adm. Sci. 2023, 13(2), 42; https://doi.org/10.3390/admsci13020042 - 4 Feb 2023

Cited by 26 | Viewed by 9915

Abstract

The use of digital health and wrist-worn wearable technologies have been increasingly utilized, especially during COVID-19 surge, to help monitor patients and vulnerable groups such as elderly people. As one of the countries with highest aging population, South Korean older adults are expected to be familiarized with these healthcare technologies. However, there have been a few studies on the investigation of Korean older adults’ attitude towards the acceptance of wearable technologies, such as a smart health watch after the COVID-19 curve flattened in South Korea. Thus, the purpose of this study is to investigate the acceptability of digital health wearable technology in healthcare by the Korean older adults and their attitude towards the use of smart health watches by using an extended Technology Acceptance Model while considering the context of the COVID-19 pandemic. We performed a cross-sectional survey of Korean adults aged 56 years and older who are living in Busan, and a total of 170 respondents were received. Results reveal that perceived usefulness, perceived ease of use, and facilitating conditions have a significant impact on older Korean’s attitudes towards the use of a smart health watch, while the relationship between social influence and attitude towards its use was found to not be statistically significant. The attitude towards the use of smart health watches had an effect on their intention to use the smartwatch. By using the findings from the study, the digital wearables providers, manufacturers, and promotors can enhance their strategy to elevate the use of digital healthcare wearables among Korean elderly people while ensuring these products are of good quality and affordable, as well as ensuring necessary assistance is provided to the elderly people when utilizing and adopting these wearables in their everyday lives. Moreover, the results of this study can be utilized to accommodate the needs of Korean elderly people regarding their use of smart health watches and help promote the benefits of healthcare wearable technologies after the pandemic subsides. Full article

(This article belongs to the Special Issue A Global Perspective on the Hospitality and Tourism Industry)

► Show Figures

Figure 1

15 pages, 449 KiB

Open AccessArticle

Fusion of Sustainability in the Tourism Industry for Improved Competitiveness: Investigation of Five-Star Hotels in Kuwait

by Ahmed Abdelkader

Adm. Sci. 2022, 12(4), 168; https://doi.org/10.3390/admsci12040168 - 17 Nov 2022

Cited by 3 | Viewed by 2603

Abstract

Examining the influence of adopting sustainability strategies on the competitiveness of five-star hotels operating in the State of Kuwait is the aim of this study. Sustainability strategies are represented by the responsibility towards four components, namely: the society, the employees, the environment, and the customers. The competitiveness variable is represented by hotels’ competitive advantage (cost, quality, flexibility, delivery, and creativity). The study is applied to the population of five-star hotels in the state of Kuwait (19 registered at the time of the study), and the final sample consisted of 294 hotel employees, and 360 hotel guests and customers totalling 654 observations. Responses were collected between November 2021 and January 2022 using an electronic questionnaire that was sent by email to hotels’ public relations managers for the hotel employees’ sample; and it was posted on several social media platforms and tourism forums for the customers’ sample. The findings indicate that five-star hotels in Kuwait are committed to sustainability implementation. The results of the regression model show a medium influential power of sustainability criteria in achieving a competitive advantage from both the employees’ and customers’ perspectives, indicating a statistical relationship between the variables. It is recommended that hotels should take advantage of the conclusions the study has reached in terms of the relationship between sustainability criteria and the achievement of a competitive advantage that would trigger favourable outcomes. Full article

(This article belongs to the Special Issue A Global Perspective on the Hospitality and Tourism Industry)

► Show Figures

Figure 1

15 pages, 2771 KiB

Open AccessArticle

A Study on Customer Satisfaction in Bali’s Luxury Resort Utilizing Big Data through Online Review

by Angellie Williady, Herwinda Novitya Wardhani and Hak-Seon Kim

Adm. Sci. 2022, 12(4), 137; https://doi.org/10.3390/admsci12040137 - 14 Oct 2022

Cited by 8 | Viewed by 5161

Abstract

Bali is known as one of the region’s most popular and long-established mass tourism destinations. However, the tourism sector in Indonesia saw a drastic decrease in the number of local and foreign tourists due to COVID-19. The objective of this study is to analyze the factors that are related to customer satisfaction post-COVID-19 in Bali’s resorts. The data consist of a total of 7370 hotel reviews collected from Google Travel. Text mining was used to conduct a frequency analysis to determine which attributes were frequently mentioned. Additionally, semantic network analysis was used to analyze customer experiences and satisfaction in Bali resorts. As a result, the top 88 keywords were divided into five clusters such as “Location”, “Health Protocol”, “Destination Resort”, “Value”, and “F&B”. The first quantitative analysis, factor analysis, shows there are 18 words out of 88 words related to six different clusters. Furthermore, the absolute value result of the linear regression analysis indicated that intangible service is affecting customer satisfaction negatively. As a result of the factor analysis, the two aspects that are related to the intangible service, “hospitality” and “staff”, are considered to be the most important aspects of resorts and should be improved in order to increase customer satisfaction. Full article

(This article belongs to the Special Issue A Global Perspective on the Hospitality and Tourism Industry)

► Show Figures

Figure 1

Other

Jump to: Research

21 pages, 3781 KiB

Open AccessSystematic Review

A Bibliometric Analysis and Systematic Review of Dark Tourism: Trends, Impact, and Prospects

by Jorge Alexander Mora Forero, Alvelayis Nieto Mejia and Ana León-Gómez

Adm. Sci. 2023, 13(11), 238; https://doi.org/10.3390/admsci13110238 - 7 Nov 2023

Cited by 5 | Viewed by 5056

Abstract

The main objective of this bibliometric review is to analyse and synthesise the evolution of the field of black tourism through an extensive analysis of the scientific literature. To this end, the article carries out a bibliometric analysis and systematic review that will provide information on the most studied topics, the most influential authors and publications, and the areas that require further research. The findings and conclusions of this study represent a valuable contribution to the literature on dark tourism by providing an intrinsic and comprehensive analysis of the field’s current state. The analysis provides a better understanding of the theoretical and conceptual framework of the articles published to date, which is essential to lay the groundwork for future research and enrich the academic debate on dark tourism. Full article

(This article belongs to the Special Issue A Global Perspective on the Hospitality and Tourism Industry)

► Show Figures

Journal Menu

Journal Browser

A Global Perspective on the Hospitality and Tourism Industry

Share This Special Issue

Special Issue Editors

Special Issue Information

Keywords

Benefits of Publishing in a Special Issue

Published Papers (10 papers)

Research

Other

Further Information

Guidelines

MDPI Initiatives

Follow MDPI