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J. Open Innov. Technol. Mark. Complex. 2018, 4(3), 20; https://doi.org/10.3390/joitmc4030020

Benefits and Costs of Closed Innovation Strategy: Analysis of Samsung’s Galaxy Note 7 Explosion and Withdrawal Scandal

1
Department of Open Innovation, Open Innovation Academy of SOItmC, Convergence Research Center for Future Automotive Technology, Daegu 42988, Korea
2
Department of Industrial & Systems Engineering/ERI, Gyeongsang National University, JinJu 52828, Korea
3
Department of Business Administration, Sangji University, Wonju 26339, Korea
*
Authors to whom correspondence should be addressed.
Received: 3 April 2018 / Revised: 28 May 2018 / Accepted: 1 June 2018 / Published: 21 June 2018
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Abstract

The Samsung Galaxy Note 7 has been withdrawn from the market after a number of the devices exploded after its launch in 2016. Our research seeks to answer three questions and proceeds as follows. Did the closed innovation of Samsung trigger the Galaxy Note 7 withdrawal? If so What are the costs and benefits of Samsung’s closed innovation? From among the qualitative inquiry methods, this study used case study research. From this research, we isolated three important implications. The first is the benefit and cost of Samsung Electronics’ closed innovation strategy. The second is the internal impact of the Galaxy Note 7 explosions on Samsung Electronics. The third is that success in open innovation strategies requires a great investment to produce strong effects. View Full-Text
Keywords: Samsung Galaxy Note 7 explosion; closed innovation; benefits of closed innovation; cost of closed innovation; not invented here syndrome Samsung Galaxy Note 7 explosion; closed innovation; benefits of closed innovation; cost of closed innovation; not invented here syndrome
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Yun, J.J.; Jeon, J.; Park, K.; Zhao, X. Benefits and Costs of Closed Innovation Strategy: Analysis of Samsung’s Galaxy Note 7 Explosion and Withdrawal Scandal. J. Open Innov. Technol. Mark. Complex. 2018, 4, 20.

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