Adm. Sci., Volume 13, Issue 12 (December 2023) – 13 articles

This paper aims to explore how digitalization can be used as a risk mitigation tool against pandemic-induced demand shocks, when customer movements and activities are constrained by government regulations. Due to the disrupting events of the COVID-19 pandemic, we opted for an exploratory study to uncover the risk mitigation capabilities of digitalization under these circumstances, using a fast fashion case company as an empirical example. Several interviews were conducted with middle and top managers at the company. Our empirical insights about the risk mitigation capabilities of digitalization suggest that, as COVID-19-like events may become more frequent in the future, digital tools offering certain mitigations against physical constraints should be valued more highly than they have been previously. We encourage decision makers to look at the risk mitigation capabilities of digital solutions and include those into the cost–benefit discussion when thinking about new investments. In this way, our paper fills a pragmatic gap in this field, and is expected to help companies to identify the key success factors for the successful implementation of a digital transformation. Because of our chosen research approach, the research results may lack generalizability. Further company-wide, industry-wide, and country-wide extension of this research is possible. Full article

Considering the SECI model, which emphasizes a modern conception of knowledge management, the main objective of this study is to understand how the socialization, externalization, combination, and internalization (SECI) dimensions can influence innovative behavior within organizations. The quantitative method was adopted, carrying out a descriptive-correlational study in which 247 individuals participated. For data collection, a questionnaire was used. Their analysis was performed using SPSS software. The results show that of the four dimensions of the SECI model, only three have a positive influence on innovative behavior: externalization, combination, and internalization. This study highlights the importance that the SECI model has in understanding knowledge generated by companies/organizations, in particular, startups. It is possible to state that this model is extremely important to understand innovative behavior in startups, but also issues related to entrepreneurship, thus rendering this study into a guiding reference for companies. Full article

The airline market is constantly evolving and requires managers to adopt strategies to meet the changing demands and organizational requirements of the sector. As a result of its liberalization, the European market has transformed from a set of national protected sectors to a single sector. Although the market has grown over the last two decades, the industry has faced difficulties due to various economic, safety, environmental, and health issues, which have recently emerged. This study analyzes the airlines’ strategic responses to increased competition from the turn of the century to 2019, excluding the pandemic period, to focus on market dynamics driven by European competition policy. A five-pillar strategic framework highlighting common strategies and divergences between major European network carriers is outlined through a multi-case analysis of major European markets. The sample includes France, Germany, Italy, and Spain. Results have managerial implications that highlight the importance of strategic adaptability in an industry landscape that continues to evolve. Managerial implications fall into the following three categories: strategic positioning, cost optimization, and business diversification. Full article

In the contemporary business environment, startups have emerged as significant employment contributors, particularly in mature startup ecosystems, such as the United States. However, Europe, with a particular focus on Slovenia, represents an unexplored avenue in this area. As startups make the transition to scaleups, they face numerous challenges. Our study aims to comprehend the dynamics that affect startups during this crucial phase, focusing on the relationship between entrepreneurial motivations, the startup ecosystem, and their strategic adaptability. We undertook a primary survey among Slovenian startup and scaleup companies, and we utilized factor and regression analysis as the primary tools for conducting a thorough data analysis. The research underscores the symbiotic relationship between tailored business strategies, innovation, and growth challenges. To achieve successful transition from startup to scaleup, it is a strategic necessity for businesses to harness their innovative capacities. Our research pioneers the inclusion of Slovenia within the European startup landscape, providing insight into the unique challenges and opportunities inherent to the region. The findings advocate for a holistic approach in the startup ecosystem, reinforcing the significance of a multifaceted support system for these budding enterprises. Full article

This theoretical scientific study explores using a working time recording system as a digital management tool in public administration. It explains why such a system is necessary in public administration and lays out the report’s goals. The main goal is to identify the possibilities of using modern technology, such as the system of recording the working time of public administration employees, to improve its efficiency and pro-client orientation. Recording the working time management ensures that most government and public administration duties are organised and arranged promptly for easier retrieval and allocation of tasks to different departments. A thorough assessment of the literature also looks at the current studies on working time tracking systems, particularly in the context of public administration and their possible effects on effectiveness, accountability, and transparency. Employee privacy-related legal and moral issues are also covered. The Materials and Methods section describes the system’s implementation in detail, covering system selection, employee training, data collection methods, and technological considerations. As a result, the use of time recording systems in public administration has been found to have various benefits, including better work–life balance, fairness and transparency. These solutions improve accountability and trust by streamlining workforce management and ensuring compliance with labour laws. The main result of our research is the design of a theoretical model applicable in public administration for monitoring an employee’s working time. Full article

The object of the study is to examine conflicts that occur in hotel companies, how they affect their structure, the quality of the work environment, the well-being of their workers, and their perception of the management of labor relations and conflict. For any company that wants to orient its efforts towards the fulfillment of the SDGs established in the 2030 Agenda, in this case, SDG 8 on decent work for all, it is key to understand which variables have the greatest influence on the management of labor relations and conflict. The aim is to identify those areas where they should focus their efforts to avoid organizational malaise that leads to economic and emotional costs derived from lower productivity and increased absenteeism, thus affecting their competitiveness. Information was collected to validate the objectives using a questionnaire with 57 items completed by workers with at least 5 years of experience in the sector. Using a simple linear regression, 10 key variables have been identified to explain the global satisfaction of employees, such as treatment, respect for company values, and the existence of defined processes and responsibilities. Full article

The main objective of this study was to study the effect of occupational stress on turnover intentions, as well as determine whether this relationship is mediated by burnout levels and moderated by motivation. The sample size of this study consisted of 603 participants, all employees of the Portuguese Tax and Customs Authority, which is part of the Ministry of Finance and belongs to the Direct State Administration. The results indicate that occupational stress (with managers, career and pay, and overwork) has a positive and significant effect on turnover intentions and that this relationship is mediated by burnout. Motivation (intrinsic and identified) has a negative and significant effect on turnover intentions. Intrinsic motivation moderates the relationship between occupational stress (with managers, colleagues, career and pay, and family problems) and turnover intentions. These results indicate that among the dimensions of occupational stress, the most critical are the stress caused by managers, work overload, and career and pay. These are factors that the Direct State Administration should be concerned with to reduce employees’ stress levels, as well as their turnover intentions. Full article

Hierarchical regression is used to empirically investigate the impact of digital capabilities on green innovation performance, as well as the mediating role of organizational agility and the moderating effect of knowledge inertia. Based on the data from a large sample of 383 middle and senior managers from manufacturing companies, the dynamic capability theory is applied to SPSS 27.0. The results show that digital capability contributes to green innovation performance; knowledge inertia moderates the inverted U-shape between digital capability and green innovation performance; and two dimensions of organizational agility, market agility and operational adjustment agility, partially mediate the relationship between digital capability and green innovation performance. This paper contributes new ideas for companies to develop organizational agility, control knowledge inertia, enhance green innovation performance, and finally, sustainably gain a competitive advantage position. Full article

The possession of diverse knowledge is vital for countries to maintain competitive advantages as new technologies and other disruptive changes emerge. Foreign Direct Investment (FDI) has become an important instrument to access knowledge and innovation available in other countries with the increasing trend of globalization. However, little is known about how the knowledge base of a country can be enriched in the context of knowledge sourcing through FDI, drawing upon general contexts of knowledge and innovation in countries. By adopting the social network analysis methodology to model and analyze the global outward FDI network for the period 2009–2016 and conducting longitudinal regression analyses, this study reveals that the global outward FDI network has a core–periphery structure, the network centrality position of a country is positively and significantly associated with the knowledge base of the country, and the absorptive capacity of a country positively moderates the association. Equipped with empirical evidence to support our theory, we develop the K-NACK framework to understand the context of knowledge sourcing through FDI. This empirical research article offering novel analysis and a theoretical and conceptual framework will be useful for policymakers at firms and in individual countries to find advanced as well as complementary knowledge from host countries to improve the knowledge base in home countries. Full article

This study aimed to analyse the impact of digitalisation on good governance with respect to selected local public administrations during the COVID-19 lockdown in the spring of 2020. The overriding assumption made is that agile values mediate the relationship between digitalisation and good governance on this level of public administration. Data were obtained through a web-based survey conducted between June and August 2020. The empirical analysis was facilitated by applying partial least squares structural equation modelling (PLS-SEM) on a sample of 761 public managers from five Central European countries (Czech Republic, Germany, Poland, Romania, Slovenia). The results show that digitalisation acted as an essential driver of good governance during the COVID-19 pandemic. Three out of four agile values—“employees and internal relationships”, “working public services”, and “change management”—were also shown to help make digitalisation more effective and thereby facilitate good governance. Despite some limitations (e.g., respondents’ subjective evaluations, the study only being performed during the first wave of the COVID-19 pandemic in the observed countries with different situations and consequent measures in response, and differences in the broader environment and local administration systems in the studied countries), the findings of the study are important given the lack of similar empirical studies. Public administrations should be digitalised and reformed in a way that ensures that they effectively and efficiently design, implement, measure, and continuously improve their strategies, tactics, and services, which can all be accomplished by being agile. The paper offers insights into: (1) the lessons learnt about the nature of digitalised public services/processes and agile management approaches in response to the COVID-19 pandemic and their impact on good governance; and (2) proposals for policymakers and managers in public administrations with regard to operating in extreme VUCA circumstances in any next wave of COVID-19 pandemic or in a new pandemic/public health disaster. Full article

This paper aims to examine how absorptive capacity affects supply chain integration (SCI) and service performance. The association between SCI and service performance was also studied. Data were collected from four-star and five-star hotels in Egypt. A total of 114 responses were obtained. The PLS-SEM technique and SmartPLS 4.0 software were employed for analysis. The study revealed that absorptive capacity has an impact on SCI and service performance. There is also a positive relationship between SCI and service performance. Specifically, a positive influence of internal integration and customer integration on service performance was found. However, supplier integration shows no significant relationship with service performance. This suggests that enhancing awareness of customer needs and internal coordination improves service performance. From a practical viewpoint, managers must promote a learning culture, foster innovation, and encourage internal and external collaboration. These factors were identified as key components that can improve service performance and lead to the development of competitive advantage, as shown in this paper. In addition, supply chain vitality was found to enhance quality and service, particularly when there is coordination between departments and consideration of customer needs. This study is among the earliest to examine how absorptive capacity affects both supply chain integration and service performance in the hotel industry. The research contributes at a theoretical level by shedding light on the role of absorptive capacity in the development of competitive advantage. Full article

University systems are increasingly facing the consequences of the dark side of leadership. The dark side of leadership in educational organisations is a worldwide phenomenon affecting universities, academies, and college campuses. To respond to this, this paper explores the potential of community practice as an approach to respond to the dark side of leadership in the university system. The paper is a conceptual argument and derives knowledge from argumentative and logical reasoning, located within an interpretive worldview and analysed using conceptual analysis as a tool to make sense of the arguments. The paper argues that shared commonality, collective problem solving, mutual participation, and social interactions are dimensions of remedy that can ameliorate the dark side of leadership. Based on this argument, the paper concludes that effective dimensions of remedy that could ameliorate the dark side of leadership in university contexts are shared commonality, collective problem solving, mutual participation, and social interactions, with a recommendation that they must be incorporated in university leadership dispositions. Full article

Portugal has made investments in several regions within the country to promote the development of entrepreneurial ecosystems. The primary goal of these investments is to facilitate the foundation of new firms, drive economic growth, and encourage innovation. The current emphasis is on examining productive entrepreneurship and the intricate interactions among many features of an entrepreneurial ecosystem. This study’s main objective is to thoroughly comprehend the current status of entrepreneurial ecosystems in Portugal, and their potential to foster local economic development as perceived by key stakeholders. This will be achieved through analysing the contributions made by universities, incubators, municipalities, and business groups towards their growth and advancement. The research employed a qualitative technique, wherein semi-structured interviews were administered to a total of nineteen participants. These participants consisted of CEOs from incubation organisations, representatives from municipal councils, representatives from business associations, and representatives from higher education institutions. The data was gathered throughout the period spanning from December 2022 to March 2023, with a combination of in-person and online interviews. The interviews were taped and afterwards transcribed, with the information being processed using the MAXQDA PRO 20 software. The findings indicate that there has been a notable development and expansion of entrepreneurial ecosystems in Portugal throughout the past several years. This progress has been facilitated by the active involvement of various stakeholders at the local level, including higher education institutions, incubators, local government bodies, and business groups. Notwithstanding the aforementioned expansion, the survey participants highlight the presence of some challenges that constraint the advancement of entrepreneurial ecosystems in select locations in the country, including insufficient financial resources and a dearth of skilled workers. Full article