Strategic Change Management to Sustainable Healthcare: Customer Insights from Saudi Arabia

Aldogiher, Abdulrahman; Halim, Yasser Tawfik

doi:10.3390/su17229953

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Strategic Change Management to Sustainable Healthcare: Customer Insights from Saudi Arabia

by

Abdulrahman Aldogiher

^1,* and

Yasser Tawfik Halim

²

¹

Department of Management, College of Business Administration in Hawtat Bani Tamim, Prince Sattam Bin Abdulaziz University, Alkharj 11942, Saudi Arabia

²

Faculty of Management Sciences, October University for Modern Sciences and Arts (MSA), Giza 12566, Egypt

^*

Author to whom correspondence should be addressed.

Sustainability 2025, 17(22), 9953; https://doi.org/10.3390/su17229953

Submission received: 4 October 2025 / Revised: 28 October 2025 / Accepted: 5 November 2025 / Published: 7 November 2025

(This article belongs to the Section Sustainable Management)

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Abstract

Purpose: The research explores the impact of change management practices—leadership support, employee involvement, and regulatory compliance —on the practice of sustainable healthcare in Saudi Arabia. Operational efficiency is treated not as a management practice but as a key outcome of effective change management. The research also examines patient readiness as a mediator influencing awareness, participation, and satisfaction. Design/methodology/approach: The study used a quantitative Saudi Arabian healthcare consumer survey. Partial Least Squares Structural Equation Modeling (PLS-SEM) was used to analyze change management, patient readiness, and sustainable healthcare relations adoption. Findings: Findings indicate that change management plays a strong role in increasing patient adoption (β = 0.322; p = 0.083), but with large effects on awareness (β = 0.873; p < 0.001), engagement (β = 0.841; p < 0.001), and satisfaction (β = 0.881; p < 0.001), as adoption reflected through awareness, engagement, and satisfaction. Patient readiness as a mediator was significant with strong effects between change management and adoption (β = 0.571; p < 0.001). Originality/value: This research expands the Theory of Planned Behavior (TPB) by synthesizing it with strategic change management to predict patient readiness as a mediator of long-term adoption of healthcare in the Arab environment. Patient readiness is hypothecated as an observable behavioral construct to mediate organizational change practices—leadership, communication, and regulation—with individual adoption outcomes. The research provides theoretical and practical contributions for evidence-based healthcare policy and patient-led healthcare revolution. In addition, the study conforms with the United Nations Sustainable Development Goals (SDGs) including SDG 3 (Gsssssssood Health and Well-being), SDG 9 (Industry, Innovation, and Infrastructure), and SDG 12 (Responsible Consumption and Production), and shows how effective change management not only assists national healthcare reforms but also global sustainability goals.

Keywords: strategic change management; sustainable healthcare; adoption of sustainable healthcare; patient awareness; patient engagement; patient satisfaction; KSA

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MDPI and ACS Style

Aldogiher, A.; Halim, Y.T. Strategic Change Management to Sustainable Healthcare: Customer Insights from Saudi Arabia. Sustainability 2025, 17, 9953. https://doi.org/10.3390/su17229953

AMA Style

Aldogiher A, Halim YT. Strategic Change Management to Sustainable Healthcare: Customer Insights from Saudi Arabia. Sustainability. 2025; 17(22):9953. https://doi.org/10.3390/su17229953

Chicago/Turabian Style

Aldogiher, Abdulrahman, and Yasser Tawfik Halim. 2025. "Strategic Change Management to Sustainable Healthcare: Customer Insights from Saudi Arabia" Sustainability 17, no. 22: 9953. https://doi.org/10.3390/su17229953

APA Style

Aldogiher, A., & Halim, Y. T. (2025). Strategic Change Management to Sustainable Healthcare: Customer Insights from Saudi Arabia. Sustainability, 17(22), 9953. https://doi.org/10.3390/su17229953

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