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Open AccessArticle

Daytime or Overnight Deliveries? Perceptions of Drivers and Retailers in São Paulo City

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Graduate Program in Logistics Systems Engineering, Polytechnical school, São Paulo University, São Paulo 05508-900, Brazil
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Production Engineering, Poli, São Paulo University, São Paulo 05508-900, Brazil
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Management Engineering Department, Federal University of ABC, Santo André 09210-170, Brazil
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Production Engineering, CCGT, Federal University of São Carlos, Sorocaba 18052-780, Brazil
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Author to whom correspondence should be addressed.
Sustainability 2019, 11(22), 6316; https://doi.org/10.3390/su11226316
Received: 23 September 2019 / Revised: 5 November 2019 / Accepted: 6 November 2019 / Published: 11 November 2019
(This article belongs to the Special Issue City Logistics)
This research aims to analyze the perception of logistics operators and retailers regarding freight deliveries in the city of São Paulo. Based on a survey applied to 100 logistics operators and 84 retailers, the data were analyzed by descriptive statistics and multiple correspondence analysis (MCA) was used to investigate the logistics efficiency of off-hours deliveries (OHD) and to indicate issues when carrying out OHD. From that sample, noise appears as the most critical issue of OHD for retailers. From the results, most logistics operators and retailers prefer to deliver cargo at night. The advantages of making OHD are the ability to check/store goods, the accuracy in the delivery schedule due to traffic conditions, and the ease of parking a vehicle to offload goods. Public authorities should improve the infrastructure to receive goods, including public lighting conditions and sidewalks. The correspondence analysis method showed that the level of customer service quality depends on the punctuality of the trucks and the ability to check and store goods. Furthermore, by highlighting the logistics efficiency and issues related to daytime and overnight deliveries by carriers and receivers, it can guide public polices and initiatives of other companies, an aspect that has been lacking in the literature. View Full-Text
Keywords: overnight delivery; urban freight transportation; retailer; carriers; logistics performance indicator overnight delivery; urban freight transportation; retailer; carriers; logistics performance indicator
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MDPI and ACS Style

Dias, P.A.P.; Yoshizaki, H.; Favero, P.; Vieira, J.G.V. Daytime or Overnight Deliveries? Perceptions of Drivers and Retailers in São Paulo City. Sustainability 2019, 11, 6316.

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