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Open AccessArticle

The Antecedents and Consequences of Psychological Safety in Airline Firms: Focusing on High-Quality Interpersonal Relationships

1
Department of Management, Ball State University, 2000 W. University Avenue, Muncie, IN 47306, USA
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School of Tourism, Hanyang University, 17 Haengdang-dong, Seongdonggu, Seoul 04763, Korea
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Department of Hospitality and Tourism Management, Purdue University Fort Wayne, Fort Wayne, IN 46805, USA
4
Korean Standards Association, 5, Teheran-ro 69-gil, Gangnam-gu, Seoul 04763, Korea
*
Author to whom correspondence should be addressed.
Int. J. Environ. Res. Public Health 2020, 17(7), 2187; https://doi.org/10.3390/ijerph17072187
Received: 15 February 2020 / Revised: 7 March 2020 / Accepted: 22 March 2020 / Published: 25 March 2020
(This article belongs to the Special Issue Workplace Health and Wellbeing 2020)
A comprehensive review of the literature on service creativity revealed the necessity to expand the line of creativity-based research in the service-driven industry. It also called for the creation of a survey instrument that entails high-quality interpersonal relationships, psychological safety, and learning from failures, by including two creativity-related constructs, namely, creative self-efficacy and employees’ creative work involvement to the model. The current study aimed; (a) to assess the validity and reliability of measurement models; and (b) to empirically examine the integrated proposed model consisting of salient constructs. A convenience sample of 341 airline employees responded to a self-report questionnaire that was developed using the steps of researchers’ in a comprehensive literature review and refined based on the feedback provided by a panel of five professionals who had worked in airline firms. The resultant data were subjected to exploratory factor analysis (EFA), confirmatory factor analysis (CFA), second-order CFA, and structural equation modeling (SEM) using version 23.0 of AMOS. The results showed that high-quality interpersonal relationships positively influenced psychological safety, which in turn, positively influenced learning from failures and creative self-efficacy. Further, learnings from failures positively influenced creative self-efficacy but not employees’ creative work involvement. Finally, both psychological safety and creative self-efficacy positively influenced employees’ creative work involvement. These findings have significant implications for human resource management practices that aim to promote the creative involvement of airline employees. View Full-Text
Keywords: high-quality interpersonal relationships; psychological safety; learning from failures; creative self-efficacy; creative work involvement high-quality interpersonal relationships; psychological safety; learning from failures; creative self-efficacy; creative work involvement
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Lee, K.-H.; Hyun, S.S.; Park, H.; Kim, K. The Antecedents and Consequences of Psychological Safety in Airline Firms: Focusing on High-Quality Interpersonal Relationships. Int. J. Environ. Res. Public Health 2020, 17, 2187.

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