Urban Tourism and Hospitality Management: New Insights and Sustainable Approaches

A special issue of Urban Science (ISSN 2413-8851). This special issue belongs to the section "Urban Economy and Industry".

Deadline for manuscript submissions: 21 December 2026 | Viewed by 1031

Special Issue Editors


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Guest Editor
Business Organization, Marketing and Sociology, University of Jaén, 23071 Jaén, Spain
Interests: cultural tourism; urban tourism; sustainability; new technologies; entrepreneurship
Special Issues, Collections and Topics in MDPI journals

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Guest Editor
Quantitative Economy, University of Santiago de Compostela, 15782 Santiago de Compostela, Spain
Interests: cultural tourism; urban tourism; sustainability; new technologies; entrepreneurship

E-Mail Website
Guest Editor
Business Organization, Marketing and Sociology, University of Jaén, 23071 Jaén, Spain
Interests: cultural tourism; urban tourism; sustainability; new technologies; entrepreneurship

Special Issue Information

Dear Colleagues,

Urban tourism is a complex and constantly changing phenomenon that reflects the interrelationships between the economic, social, cultural and spatial dynamics of contemporary cities. In the context of increasing globalization, mobility and digitization, cities are simultaneously becoming tourist destinations, spaces for consumption and settings for innovation in hospitality. This Special Issue of Urban Science aims to explore, from an academic and multidisciplinary perspective, the multiple dimensions of urban tourism and hotel management, as well as their implications for urban planning, sustainability and governance.

The issue proposes a broad approach that addresses the processes of configuration and reconfiguration of tourism in urban environments, considering both its opportunities for local development and its tensions in terms of environmental sustainability, social cohesion and territorial balance. Contributions that examine, among other aspects, public policies and governance strategies for urban tourism; the integration of technological innovation into the tourist experience; the transformation of urban space and the identity of places; the challenges of sustainable hotel management and the impacts of tourism on the socioeconomic structure of cities are invited.

The overall purpose is to promote rigorous academic debate that advances critical understanding of the role of tourism and hospitality in the evolution of contemporary cities, fostering integrative approaches that articulate theory, empirical evidence and professional practice in the search for more sustainable, inclusive and resilient urban models.

Dr. Julio Vena-Oya
Dr. Jesús Barreal
Dr. Eva María Murgado-Armenteros
Guest Editors

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Keywords

  • urban tourism development
  • urban sustainability
  • urban tourism strategies
  • technological innovation in urban tourism
  • urban hotel management
  • impact of tourism on cities

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Published Papers (2 papers)

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Research

20 pages, 583 KB  
Article
The Effect of Recommendations on Wine Tourism Destination Loyalty
by Diego Gómez-Carmona, Ismael Traba Outes, Serafín Cruces-Montes, Pedro Pablo Marín Dueñas and José Miguel Mota Macías
Urban Sci. 2026, 10(5), 264; https://doi.org/10.3390/urbansci10050264 - 12 May 2026
Viewed by 281
Abstract
Urban tourism destinations increasingly rely on specialized segments such as wine tourism. However, limited research examines how electronic word-of-mouth (e-WOM) and personal recommendations jointly influence destination loyalty through experiential and relational pathways in urban settings. This study develops and tests an integrative model [...] Read more.
Urban tourism destinations increasingly rely on specialized segments such as wine tourism. However, limited research examines how electronic word-of-mouth (e-WOM) and personal recommendations jointly influence destination loyalty through experiential and relational pathways in urban settings. This study develops and tests an integrative model linking e-WOM to destination loyalty through experience, trust, and satisfaction as mediating mechanisms, grounded in social exchange theory and expectancy-disconfirmation theory. Data were collected from 326 tourists visiting Jerez de la Frontera (Spain) via intercept surveys at transportation terminals and analyzed using structural equation modelling with maximum likelihood estimation and bootstrapping. All nine hypothesized relationships were positive and significant, collectively accounting for 89.3% of the variance in destination loyalty. Satisfaction emerged as the strongest predictor of loyalty, far exceeding the direct effects of experience and trust, while e-WOM exerted the strongest influence on experience. Indirect effects confirmed that e-WOM influences loyalty through experience and trust pathways. This research provides the first model integrating pre-visit communication influences with experiential and relational constructs to explain destination loyalty in an urban context. Findings indicate that urban destinations should prioritize visitor satisfaction as the primary loyalty driver, while strategically managing digital reputation and ensuring alignment between online recommendations and actual destination experiences. Full article
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19 pages, 1349 KB  
Article
Segmenting Tourist Expenditure in Second Home Tourism: Evidence from Market and Non-Market Tourists
by José Carlos Collado-González and Pablo Juan Cárdenas-García
Urban Sci. 2026, 10(5), 256; https://doi.org/10.3390/urbansci10050256 - 7 May 2026
Viewed by 290
Abstract
Although the literature has extensively analyzed the determinants of tourist expenditure, studies focusing on second home tourism are scarce. Moreover, they tend to treat this segment as a homogeneous group, without delving into the existence of differentiated consumption patterns within non-market tourism. In [...] Read more.
Although the literature has extensively analyzed the determinants of tourist expenditure, studies focusing on second home tourism are scarce. Moreover, they tend to treat this segment as a homogeneous group, without delving into the existence of differentiated consumption patterns within non-market tourism. In this context, this paper analyzes the case of Spain, using a database comprising 1,253,115 observations for the period 2015–2024. First, linear regression models with interaction terms are estimated, and non-parametric tests are applied to evaluate the differences in tourist expenditure between market and non-market tourists. Specifically, market tourists refer to those staying in paid accommodation whereas non-market tourists are those using accommodation without a direct economic transaction. The results show that non-market tourists present lower direct expenditure per stay; however, their longer stays and more balanced and repetitive temporal distribution contribute to sustaining the economic activity of the destinations. Second, a segmentation analysis using the k-means clustering algorithm is applied to identify differentiated spending patterns within non-market tourism, revealing significant heterogeneity in the expenditure patterns of second home tourism. These findings suggest the suitability of adopting more segmented tourism management strategies and promoting this type of tourism as a mechanism to reduce seasonality in specialized destinations. Full article
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