Tourism and Hospitality Marketing: Trends and Best Practices—2nd Edition

A special issue of Administrative Sciences (ISSN 2076-3387).

Deadline for manuscript submissions: 31 August 2026 | Viewed by 1832

Special Issue Editors


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Guest Editor
Department of Business Studies and Tourism, Institute of Social Research and Tourism University of La Laguna, 38071 La Laguna, Spain
Interests: e-tourism; smart tourism; strategic management
Special Issues, Collections and Topics in MDPI journals

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Guest Editor
Department of Business Studies and Tourism, Institute of Social Research and Tourism, University of La Laguna, 38071 La Laguna, Spain
Interests: destination competitive advantages; tourism
Special Issues, Collections and Topics in MDPI journals

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Guest Editor
Department of Economy and Economic History, Universidad de Sevilla, 4, 41004 Sevilla, Spain
Interests: cultural economics; tourism economics; sustainable tourism; cultural heritage management; creative industries; the socio-economic impact of cultural and tourist activities

Special Issue Information

Dear Colleagues,

Tourism is entering a new era in which digitalization, innovation, and sustainability are shaping its future, and the convergence of these factors has revolutionized tourism and its impact on marketing and hotels.

The role of technology has drastically changed the way brands communicate with tourists, and the emergence of increasingly advanced technologies is forcing us to constantly rethink marketing strategies to remain competitive and innovative.

We have seen changes in consumer behavior, with people becoming more environmentally conscious. Sustainability therefore acts as a key driver for innovation, encouraging tourism firms to adopt innovative ideas and find novel solutions without exploiting the social, environmental, or economic environment.

Therefore, the resilient strategic process of the global tourism industry requires new ways of thinking, technological interventions, crisis management, and how public policies should intervene/intermediate to overcome the uncertainties identified from a marketing perspective. This Special Issue aims to address all these processes and stimulate knowledge to generate new alternatives and definitive measures of change in the global tourism industry.

Therefore, this Special Issue aims to publish cutting-edge academic research that investigates current issues related to tourism and hospitality marketing. Research areas may include, but are not limited to, the following topics:

  • The tourists’ perceptions and the destination’s image;
  • Smart tourist destinations and digitalization;
  • Social media and user-generated content;
  • The tourists’ experience and behavior;
  • Humanity in customer experience;
  • Marketing mobile app intelligence;
  • Sustainable tourism management;
  • Destination image and brand value;
  • Recovery and the resilience/fresh-start mindset;
  • Artificial intelligence applied to tourism marketing;
  • Resident experience and tourist–resident interactions;
  • Animosity, tourist overcrowding, and destination crisis management;
  • Risk perception and tourist behavior;
  • Destination promotion;
  • Marketing in the metaverse;
  • Corporate social marketing responsibility (CSMR). 

We look forward to receiving your contributions.

Prof. Dr. Eduardo Parra-López
Dr. Vidina Díaz-Padilla
Dr. Jesús Heredia-Carroza
Guest Editors

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Keywords

  • tourism marketing
  • hospitality marketing
  • innovation marketing
  • tourism digitalization
  • marketing destination
  • marketing and sustainability
  • marketing and the metaverse

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Published Papers (2 papers)

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Research

27 pages, 772 KB  
Article
Driving Marketing Innovation in Tourism and Hospitality Through Digital Talent: The Mediating Roles of Digital Culture and Digital Strategy
by Ahmed Mohamed Hasanein and Bassam Samir Al-Romeedy
Adm. Sci. 2026, 16(5), 225; https://doi.org/10.3390/admsci16050225 - 13 May 2026
Viewed by 354
Abstract
This study examines the role of digital talent in driving marketing innovation within tourism and hospitality organizations in the context of ongoing tourism digitalization. Specifically, it investigates how digital culture and digital strategy mediate the relationship between digital talent and marketing innovation. Data [...] Read more.
This study examines the role of digital talent in driving marketing innovation within tourism and hospitality organizations in the context of ongoing tourism digitalization. Specifically, it investigates how digital culture and digital strategy mediate the relationship between digital talent and marketing innovation. Data were collected from employees working in Class A travel agencies and five-star hotels in Greater Cairo, Egypt. Using a purposive sampling approach, a bilingual e-survey was distributed, yielding 432 valid responses for analysis. The findings indicate that digital talent plays a crucial role in enabling marketing innovation in tourism and hospitality organizations. Its influence occurs both directly and indirectly through digital culture and digital strategy, highlighting the importance of aligning digital competencies with an organization-wide digital mindset and a clearly defined digital strategy. The results demonstrate how digital capabilities support the transformation of tourism and hospitality marketing practices in the era of digital transformation. This study contributes to the literature by providing empirical evidence on the mechanisms through which digital talent enhances marketing innovation in tourism organizations. The findings offer important theoretical and practical implications for researchers, managers, and tourism and hospitality practitioners seeking to strengthen innovation-driven marketing strategies in an increasingly digital tourism environment. Full article
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29 pages, 904 KB  
Article
From Engagement to Action in Hospitality Management: Brand Experience and Value Co-Creation as Dual Engines of Hotel Loyalty
by Maria Magdalini Karalazarou, Evangelos Christou, Chryssoula Chatzigeorgiou and Ioanna Simeli
Adm. Sci. 2026, 16(4), 168; https://doi.org/10.3390/admsci16040168 - 29 Mar 2026
Viewed by 966
Abstract
This study develops and tests an Engagement–Experience–Co-creation–Loyalty (EECL) framework explaining how hospitality brand engagement (HBE) is translated into multidimensional hotel loyalty through two parallel mechanisms: Hospitality brand experience (HBX) and hospitality value co-creation (HVCC). A variance-based PLS-SEM model with seven reflective latent constructs [...] Read more.
This study develops and tests an Engagement–Experience–Co-creation–Loyalty (EECL) framework explaining how hospitality brand engagement (HBE) is translated into multidimensional hotel loyalty through two parallel mechanisms: Hospitality brand experience (HBX) and hospitality value co-creation (HVCC). A variance-based PLS-SEM model with seven reflective latent constructs and 57 indicators was estimated using data from 1407 members of four global hotel loyalty programs; generational cohort was used only as a grouping variable in multi-group analysis, not as an additional construct. MICOM established measurement invariance across Generation Z, Millennials, Generation X, and Baby Boomers. HBE is positively associated with both HBX and HVCC, and both mechanisms transmit its relationship to cognitive, affective, and conative loyalty. These three attitudinal facets jointly predict action loyalty, supporting a parallel rather than strictly staged loyalty-formation logic in hotel loyalty-program contexts. Younger cohorts translate engagement more strongly into experience and co-creation, whereas older cohorts rely more on experience when forming cognitive loyalty. The study contributes a hospitality-specific, predictive, and cohort-sensitive explanation of how engagement is converted into hotel loyalty. Full article
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