Synergies in the Skies: Situation Awareness and Shared Mental Model in Digital-Human Air Traffic Control Teams

With increasing air traffic, the workload of air traffic controllers (ATCOs) and their limited number is again a restricting factor for the evolution of airspace management. Currently, possibilities to apply artificial intelligence for improving the support of ATCOs are widely discussed. By introducing a digital ATCO as a team partner for a human ATCO, we can expand capabilities. It can be trained to manage traffic across various airspace sectors without the limitations imposed by required licenses. This way, shortages of human ATCOs may be absorbed, and flexible assignment to sectors is facilitated with a digital ATCO partner. To be effective, the digital ATCO needs an understanding of current and future traffic situations to share the situation awareness of the human ATCO. The goal is to equip the digital ATCO with a comparable understanding—referred as a “mental model”—of the traffic situation and human actions, thereby improving decision-making and build up adequate trust with humans. In this work, decisive factors of traffic and management for the creation of digital situation awareness are identified and examined for their relevance and applicability for digital ATCOs. Within this study, a data-driven process of building up digital situation awareness including the influencing factors are suggested, and the usability of factors like the airspace complexity for indicating digital situation awareness are proposed. Finally, an example is presented and discussed to showcase our approach with focus on the integration of digital and human ATCOs through shared situation awareness.