Esperança, M.;                     Freitas, D.;                     Paixão, P.V.;                     Marcos, T.A.;                     Martins, R.A.;                     Ferreira, J.C.    
        Proactive Complaint Management in Public Sector Informatics Using AI: A Semantic Pattern Recognition Framework. Appl. Sci. 2025, 15, 6673.
    https://doi.org/10.3390/app15126673
    AMA Style
    
                                Esperança M,                                 Freitas D,                                 Paixão PV,                                 Marcos TA,                                 Martins RA,                                 Ferreira JC.        
                Proactive Complaint Management in Public Sector Informatics Using AI: A Semantic Pattern Recognition Framework. Applied Sciences. 2025; 15(12):6673.
        https://doi.org/10.3390/app15126673
    
    Chicago/Turabian Style
    
                                Esperança, Marco,                                 Diogo Freitas,                                 Pedro V. Paixão,                                 Tomás A. Marcos,                                 Rafael A. Martins,                                 and João C. Ferreira.        
                2025. "Proactive Complaint Management in Public Sector Informatics Using AI: A Semantic Pattern Recognition Framework" Applied Sciences 15, no. 12: 6673.
        https://doi.org/10.3390/app15126673
    
    APA Style
    
                                Esperança, M.,                                 Freitas, D.,                                 Paixão, P. V.,                                 Marcos, T. A.,                                 Martins, R. A.,                                 & Ferreira, J. C.        
        
        (2025). Proactive Complaint Management in Public Sector Informatics Using AI: A Semantic Pattern Recognition Framework. Applied Sciences, 15(12), 6673.
        https://doi.org/10.3390/app15126673