Conflict Management Strategies as Moderators of Burnout in the Context of Emotional Labor
Abstract
1. Introduction
1.1. Emotional Labor and Burnout
1.2. Conflict Management Strategies and Burnout
1.3. The Moderating Role of Conflict Management Strategies
2. Materials and Methods
2.1. Research Design and Data Collection Procedure
2.2. Participants
2.3. Instruments
2.3.1. Sociodemographic Questionnaire
2.3.2. Oldenburg Burnout Inventory
2.3.3. Conflict Management Strategies Assessment Scale (ROCI-II)
2.3.4. Emotional Labor Scale (ELS)
2.4. Data Analysis Procedures
3. Results
3.1. Descriptive Statistics and Correlations
3.2. Test of Hypotheses
4. Discussion
Limitations and Future Research
5. Conclusions
Author Contributions
Funding
Institutional Review Board Statement
Informed Consent Statement
Data Availability Statement
Conflicts of Interest
References
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Min. | Max. | Mean | SD | Skewness | Kurtosis | |
---|---|---|---|---|---|---|
ELS Total | 9 | 45 | 27.85 | 6.16 | 0.36 | 1.36 |
ELS—emotional demands at work | 3 | 15 | 10.22 | 2.59 | 0.01 | −0.22 |
ELS—emotional regulation strategies | 6 | 30 | 17.62 | 4.89 | 0.10 | 0.72 |
ELS—surface acting | 3 | 15 | 8.18 | 3.15 | 0.10 | −0.52 |
ELS—deep acting | 3 | 15 | 9.44 | 2.93 | −0.09 | −0.05 |
ROCI Total | 29 | 196 | 123.11 | 24.30 | −0.95 | 4.60 |
ROCI—integrating/collaborating | 7 | 49 | 38.24 | 8.04 | −1.46 | 3.47 |
ROCI—obliging/accommodating | 7 | 42 | 25.22 | 6.33 | −0.31 | 0.81 |
ROCI—dominating/competing | 5 | 35 | 16.84 | 6.34 | 0.40 | 0.32 |
ROCI—avoidance | 6 | 42 | 24.55 | 7.51 | −0.09 | 0.12 |
ROCI—compromising | 4 | 28 | 18.35 | 4.65 | −0.72 | 1.38 |
OLBI Total | 16 | 80 | 51.56 | 8.11 | 0.46 | 4.72 |
OLBI—disengagement | 8 | 40 | 25.77 | 4.43 | 0.56 | 3.52 |
OLBI—exhaustion | 8 | 40 | 25.78 | 4.80 | 0.06 | 1.83 |
1. | 2. | |
---|---|---|
ELS Total | ||
ROCI Total | 0.04 | |
OLBI Total | 0.49 ** | −0.16 * |
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Rodrigues, A.; Francisco, M.; Oliveira, Í.M.; Leite, Â.; Lopes, S. Conflict Management Strategies as Moderators of Burnout in the Context of Emotional Labor. Societies 2025, 15, 63. https://doi.org/10.3390/soc15030063
Rodrigues A, Francisco M, Oliveira ÍM, Leite Â, Lopes S. Conflict Management Strategies as Moderators of Burnout in the Context of Emotional Labor. Societies. 2025; 15(3):63. https://doi.org/10.3390/soc15030063
Chicago/Turabian StyleRodrigues, Anabela, Micaela Francisco, Íris M. Oliveira, Ângela Leite, and Sílvia Lopes. 2025. "Conflict Management Strategies as Moderators of Burnout in the Context of Emotional Labor" Societies 15, no. 3: 63. https://doi.org/10.3390/soc15030063
APA StyleRodrigues, A., Francisco, M., Oliveira, Í. M., Leite, Â., & Lopes, S. (2025). Conflict Management Strategies as Moderators of Burnout in the Context of Emotional Labor. Societies, 15(3), 63. https://doi.org/10.3390/soc15030063