Special Issue "Emotional Communication, Organizations, and Sustainability"

A special issue of Sustainability (ISSN 2071-1050).

Deadline for manuscript submissions: 10 January 2022.

Special Issue Editors

Dr. Sarah Riforgiate
E-Mail Website
Guest Editor
Merrill Hall - Room 242, Department of Communication, University of Wisconsin – Milwaukee, Milwaukee, WI 53201, USA
Interests: emotions in organizations; work and life intersections; leadership; conflict; organizational and interpersonal communication
Dr. Shawna Malvini Redden
E-Mail Website
Guest Editor
Mendocino Hall - Room 5034, Department of Communication Studies, Sacramento State University, Sacramento, CA 95819, USA
Interests: emotion in organizations; organizational identity; identity negotiation; sensemaking; organizational collaboration and change; social media and teen online life
Dr. Satoris Howes
E-Mail Website
Guest Editor
Business Administration, Oregon State University - Cascades, Tykeson Hall 300, 1500 SW Chandler Avenue, Bend, OR 97702, USA
Interests: performance management and feedback; employment selection; occupational health (focusing on work-life conflict, emotional labor, workplace stress, and well-being); and judgment and decision making
Dr. Tim Huffman
E-Mail Website
Guest Editor
Department of Communication, Saint Louis University, Xavier Hall – 3733 West Pine Mall, Room 320, St. Louis, MO 63108, USA
Interests: social justice; nonprofit organizing; homelessness; compassion; community; pragmatic and relational epistemology; participatory and community-based research
Dr. Stacy Tye-Williams
E-Mail Website
Guest Editor
Communication Studies/English, Iowa State University, Ames, IA 50011, USA
Interests: incivility and civility in the workplace; workplace bullying; organizing for positive change; work life negotiation; narrative

Special Issue Information

Dear Colleagues,

The study of emotional communication in organizations has gained momentum over the last 30 years as researchers and practitioners recognize how emotions shape and are shaped by organizations and members. The ways organizational members communicate and learn emotional rules through organizational socialization processes, perform emotions through emotional labor, manage their own and others’ emotions through emotional intelligence, and spread emotions through emotional contagion all influence member and organizational sustainability. Importantly emotional communication in organizations has sustainability implications for member commitment, satisfaction, organizational citizenship behaviors, engagement, and mental and physical health. Further, emotional communication can create positive organizational climates where employees and organizations thrive or toxic cultures that tolerate or even encourage harassment and bullying that threatens long-term sustainability.

This Special Issue focuses on emotional communication in organizations to further understanding of this important topic and generate practical solutions for organizations and their members to promote sustainability. Submission topics may consider, but are not limited, to the following:

  • How emotional communication organizes and is organized by organizational and member processes;
  • What are important leader and/or follower emotional communication behaviors and practices that contribute to or disrupt sustainable workplace practices?
  • In what ways are nondominant organizational members regulated similarly or differently in their emotional communication and what implications does this regulation have for sustainability?
  • How is emotional communication enhanced or disrupted by the use of communication technologies in organizations in terms of sustainability?
  • What are important cultural, subcultural, intercultural, and crosscultural factors that influence emotional communication and sustainability in the workplace?
  • How do organizational and employee uses of emotional communication relate to mental and physical health and long-term sustainability? Which practices are more and/or less beneficial to maintaining a healthy workforce?
  • What are the implications of emotional communication over time in shaping workplace practices and experiences?
  • How can existing emotional communication theories (e.g., emotional labor, emotional intelligence emotional contagion, etc.) be extended or nuanced to enhance understanding of sustainable organizational practices?
  • How do emotional communication practices shape the viability of innovative work arrangements and process flows for organizations and members?

A variety of methodological approaches and disciplinary/interdisciplinary focuses are welcomed. Submissions may include original research articles, organizational case studies, or comprehensive reviews. All submissions will undergo a rigorous peer-review process with the aim of distributing research results, developments, and applications in a timely manner to a widespread audience.

Dr. Sarah Riforgiate
Dr. Shawna Malvini Redden
Dr. Satoris Howes
Dr. Tim Huffman
Dr. Stacy Tye-Williams
Guest Editors

Manuscript Submission Information

Manuscripts should be submitted online at www.mdpi.com by registering and logging in to this website. Once you are registered, click here to go to the submission form. Manuscripts can be submitted until the deadline. All papers will be peer-reviewed. Accepted papers will be published continuously in the journal (as soon as accepted) and will be listed together on the special issue website. Research articles, review articles as well as short communications are invited. For planned papers, a title and short abstract (about 100 words) can be sent to the Editorial Office for announcement on this website.

Submitted manuscripts should not have been published previously, nor be under consideration for publication elsewhere (except conference proceedings papers). All manuscripts are thoroughly refereed through a single-blind peer-review process. A guide for authors and other relevant information for submission of manuscripts is available on the Instructions for Authors page. Sustainability is an international peer-reviewed open access semimonthly journal published by MDPI.

Please visit the Instructions for Authors page before submitting a manuscript. The Article Processing Charge (APC) for publication in this open access journal is 1900 CHF (Swiss Francs). Submitted papers should be well formatted and use good English. Authors may use MDPI's English editing service prior to publication or during author revisions.

Keywords

  • emotional communication
  • sustainable organizational communication
  • employee emotional sustainability
  • sustainable emotional labor practices
  • emotional intelligence sustainability
  • sustainable organizational assimilation practices

Published Papers (2 papers)

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Research

Article
Communicating Values to Cultivate Sustainable Occupational Identity: How Restaurant Workers Resist Service Work Stigma
Sustainability 2021, 13(15), 8587; https://doi.org/10.3390/su13158587 - 01 Aug 2021
Viewed by 371
Abstract
Pre-COVID-19 pandemic, restaurant workers comprised one of the largest workforces in the United States, contributing hundreds of billions of dollars to the national economy. Yet, restaurant workers routinely face customer abuse, meager wages, lack of benefits, sexual harassment, and one of the highest [...] Read more.
Pre-COVID-19 pandemic, restaurant workers comprised one of the largest workforces in the United States, contributing hundreds of billions of dollars to the national economy. Yet, restaurant workers routinely face customer abuse, meager wages, lack of benefits, sexual harassment, and one of the highest rates of turnover across industries. Given these conditions, this qualitative study investigates how restaurant workers make sense of a contested occupation and manage the stigma associated with their occupation. Specifically, this study examines how food and beverage service workers identify with and navigate a demanding industry while managing the sociocultural assumptions of service work. Using a multi-level discourse analytic framework, we analyze how service workers craft and enact occupational identities. Through an analysis of in-depth interviews with 19 restaurant employees, we demonstrate how people foreground the positive attributes of restaurant work while resisting social Discourses that position the work as dirty, demeaning, emotional, and meaningless. We analyze how workers frame the values of working in restaurants and the communicative strategies they use to navigate stigmatized social interactions, including emphasizing flexibility, empathy, emotion management, and teamwork. Theoretical and practical implications offer suggestions to improve workforce sustainability and working conditions for employees. Full article
(This article belongs to the Special Issue Emotional Communication, Organizations, and Sustainability)
Article
Exploring the Impact of Emotional Intelligence on Family Farm Member Conflict Experiences
Sustainability 2021, 13(15), 8486; https://doi.org/10.3390/su13158486 - 29 Jul 2021
Viewed by 405
Abstract
Family farm sustainability traditionally focuses on economic and environmental issues. However, sustaining family farms also relies on understanding how to sustain the relationships contained therein. Emotional intelligence (EI) is an important means through which family farm members can sustain relationships, especially when handing [...] Read more.
Family farm sustainability traditionally focuses on economic and environmental issues. However, sustaining family farms also relies on understanding how to sustain the relationships contained therein. Emotional intelligence (EI) is an important means through which family farm members can sustain relationships, especially when handing conflict between members. This paper focused on how four EI dimensions (awareness of own emotion, management of own emotion, awareness of others’ emotions, management of others’ emotions) could prevent four types of conflict within family farms (task, relational, process, and status). Family farm participants (N = 204) were recruited through social media posts and emails to specialty agricultural groups and agencies, and students at a university. Hierarchical regression results showed that awareness of own emotions, management of own emotions, and management of others’ emotions negatively predicted task, relational, process, and status conflict. Awareness of others’ emotions did not predict any conflict types. Theoretically, this article points to the importance of considering all four EI dimensions, since they impact conflict types differently. For the family farm members, being aware of their own emotions and being able to manage emotional responses in themselves and others can help prevent conflict from occurring, thereby sustaining both family and business relationships for the future. Full article
(This article belongs to the Special Issue Emotional Communication, Organizations, and Sustainability)
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