The journal retracts the article titled “Assessing Service Quality Using SERVQUAL Model: An Empirical Study on Some Private Universities in Bangladesh” [1], cited above.
Following publication, concerns were brought to the attention of the publisher regarding significant overlap with previously published work [2,3,4,5,6], produced by different authors.
Adhering to our standard procedure, an investigation was conducted by the Editorial Office and the Editorial Board that confirmed a significant overlap in text and content. Given the extent of the overlap, and the lack of appropriate citations for a significant portion of the overlapping material, the Editorial Board has decided to retract this article [1], as per MDPI’s retraction policy.
This retraction was approved by the Editor-in-Chief of the journal Trends in Higher Education.
The authors have been informed of this retraction and have indicated their disagreement with this decision.
References
- Hoque, U.S.; Akhter, N.; Absar, N.; Khandaker, M.U.; Al-Mamun, A. RETRACTED: Assessing Service Quality Using SERVQUAL Model: An Empirical Study on Some Private Universities in Bangladesh. Trends High. Educ. 2023, 2, 255–269. [Google Scholar] [CrossRef]
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