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User Education in Automated Driving: Owner’s Manual and Interactive Tutorial Support Mental Model Formation and Human-Automation Interaction

1
BMW Group, 80937 Munich, Germany
2
Department of Psychology, Chemnitz University of Technology, 09111 Chemnitz, Germany
*
Author to whom correspondence should be addressed.
Information 2019, 10(4), 143; https://doi.org/10.3390/info10040143
Received: 22 March 2019 / Revised: 7 April 2019 / Accepted: 15 April 2019 / Published: 17 April 2019
(This article belongs to the Special Issue Automotive User Interfaces and Interactions in Automated Driving)
Automated driving systems (ADS) and a combination of these with advanced driver assistance systems (ADAS) will soon be available to a large consumer population. Apart from testing automated driving features and human–machine interfaces (HMI), the development and evaluation of training for interacting with driving automation has been largely neglected. The present work outlines the conceptual development of two possible approaches of user education which are the owner’s manual and an interactive tutorial. These approaches are investigated by comparing them to a baseline consisting of generic information about the system function. Using a between-subjects design, N = 24 participants complete one training prior to interacting with the ADS HMI in a driving simulator. Results show that both the owner’s manual and an interactive tutorial led to an increased understanding of driving automation systems as well as an increased interaction performance. This work contributes to method development for the evaluation of ADS by proposing two alternative approaches of user education and their implications for both application in realistic settings and HMI testing. View Full-Text
Keywords: automated driving; human–machine interface; user education; mental model formation; driving simulator study automated driving; human–machine interface; user education; mental model formation; driving simulator study
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MDPI and ACS Style

Forster, Y.; Hergeth, S.; Naujoks, F.; Krems, J.; Keinath, A. User Education in Automated Driving: Owner’s Manual and Interactive Tutorial Support Mental Model Formation and Human-Automation Interaction. Information 2019, 10, 143.

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