Satisfaction with Health Care Services in the Adult Population of the Federation of Bosnia and Herzegovina during the COVID-19 Pandemic
Abstract
:1. Introduction
2. Materials and Methods
2.1. Study Design, Population, and Data Collection
2.2. Data Analysis
2.3. Ethical Considerations
3. Results
3.1. Demographic Characteristics
3.2. Satisfaction with Health Care by Age
3.3. Satisfaction with Health Care by Gender
3.4. Satisfaction with Health Care by Presence of Chronic Noncommunicable Disease
3.5. Satisfaction with Health Care by Residence
3.6. Comparison of the Dynamics from 2011 to 2020
4. Discussion
4.1. Main Findings
4.2. Interpretation of Results and Comparison with Published Literature
4.3. Limitations
5. Conclusions
Author Contributions
Funding
Institutional Review Board Statement
Informed Consent Statement
Data Availability Statement
Conflicts of Interest
References
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Question | Age Group (Years) | p-Value | |||||||
---|---|---|---|---|---|---|---|---|---|
18–34 | 35–54 | 55+ | Total | ||||||
Mean (CI 95%) | CE (%) | Mean (CI 95%) | CE (%) | Mean (CI 95%) | CE (%) | Mean (CI 95%) | CE (%) | ||
Do you think that the family doctor spends sufficient time with you? | 2.8 (2.6–3) | 15% | 3 (2.8–3.1) | 19% | 3.1 (2.9–3.3) | 24% | 2.9 (2.8–3) | 19% | 0.161 |
Does the doctor show any interest in your problem? | 3.1 (2.9–3.2) | 18% | 3.2 (3.1–3.4) | 24% | 3.2 (3–3.4) | 27% | 3.2 (3.1–3.3) | 22% | 0.392 |
Do you feel better when you tell the doctor about your problem? | 3.2 (3.1–3.4) | 23% | 3.4 (3.3–3.6) | 30% | 3.6 (3.4–3.8) | 37% | 3.4 (3.3–3.5) | 30% | 0.049 |
Does the doctor involve you in making a decision about your treatment? | 3.3 (3.1–3.5) | 22% | 3.3 (3.2–3.5) | 23% | 3.4 (3.2–3.6) | 30% | 3.3 (3.2–3.4) | 25% | 0.753 |
Does the doctor listen to you carefully while you are presenting your problems? | 3.3 (3.1–3.5) | 25% | 3.4 (3.2–3.6) | 25% | 3.4 (3.1–3.6) | 32% | 3.3 (3.2–3.4) | 27% | 0.763 |
Does the doctor provide you with all information about your diseases? | 3.2 (3.1–3.4) | 23% | 3.3 (3.2–3.5) | 24% | 3.4 (3.2–3.6) | 28% | 3.3 (3.2–3.4) | 25% | 0.587 |
Does the doctor try hard to relieve your symptoms as soon as possible? | 3.4 (3.2–3.6) | 27% | 3.4 (3.2–3.5) | 23% | 3.4 (3.2–3.6) | 31% | 3.4 (3.3–3.5) | 26% | 0.907 |
Does the doctor help you feel better and return to your everyday work? | 3.3 (3.1–3.4) | 21% | 3.4 (3.3–3.5) | 24% | 3.4 (3.2–3.6) | 29% | 3.4 (3.2–3.5) | 24% | 0.371 |
Does the doctor perform a physical examination? | 3.7 (3.6–3.9) | 33% | 3.4 (3.3–3.6) | 26% | 3.4 (3.2–3.6) | 30% | 3.5 (3.4–3.6) | 29% | <0.01 |
Does the doctor perform a detailed physical examination? | 3.2 (3.1–3.4) | 18% | 3.2 (3.1 3.4) | 23% | 3.2 (3–3.4) | 24% | 3.2 (3.1–3.3) | 22% | 0.946 |
Does the doctor work on the prevention of various diseases? | 3 (2.8–3.2) | 18% | 2.9 (2.7–3.1) | 18% | 2.8 (2.6–3.1) | 16% | 2.9 (2.8–3) | 17% | 0.513 |
Does the doctor explain why you need to undergo additional tests and analyses? | 3.2 (3.1–3.4) | 22% | 3.2 (3.1–3.4) | 23% | 3.3 (3.1–3.5) | 26% | 3.3 (3.2–3.3) | 23% | 0.975 |
Does the doctor provide an explanation about your symptoms and disease? | 3.3 (3.1–3.4) | 22% | 3.3 (3.1–3.4) | 24% | 3.3 (3.1–3.5) | 26% | 3.3 (3.2–3.4) | 24% | 0.993 |
Does the doctor help with your emotional problems related to your health condition? | 2.8 (2.6–3) | 16% | 3 (2.8–3.1) | 18% | 3 (3.8–3.2) | 19% | 2.9 (2.8–3) | 18% | 0.293 |
Does the doctor explain to you why it is important to comply with his/her instructions? | 3.3 (3.1–3.5) | 21% | 3.2 (3–3.3) | 20% | 3.3 (3–3.5) | 25% | 3.2 (3.1–3.3) | 22% | 0.51 |
Does the doctor explain what he/she is doing during the examination? | 3.3 (3.1–3.5) | 22% | 3.2 (3–3.3) | 23% | 3.1 (2.9–3.3) | 22% | 3.2 (3.1–3.3) | 22% | 0.328 |
Does the doctor explain what you can expect at a specialist examination in-hospital? | 3 (2.9–3.2) | 17% | 3 (2.8–3.1) | 18% | 2.9 (2.7–3.1) | 16% | 3 (2.9–3.1) | 17% | 0.656 |
Are you assisted by other medical staff (nurse at the clinic)? | 3.3 (3.2–3.5) | 20% | 3.4 (3.3–3.5) | 21% | 3.3 (3.1–3.5) | 24% | 3.4 (3.3–3.4) | 21% | 0.726 |
Can you make an appointment with the doctor? | 3.5 (3.4–3.7) | 28% | 3.6 (3.5–3.7) | 32% | 3.5 (3.3–3.7) | 35% | 3.6 (3.5–3.7) | 32% | 0.811 |
Is it easy to make a phone call to the doctor? | 3 (2.8–3.2) | 19% | 2.8 (2.7–3) | 20% | 2.9 (2.6–3.1) | 22% | 2.9 (2.8–3) | 20% | 0.37 |
Can you seek advice from the doctor by phone? | 3 (2.8–3.2) | 21% | 2.9 (2.7–3) | 20% | 2.9 (2.7–3.2) | 22% | 3 (2.8–3) | 21% | 0.497 |
Do you wait long in the waiting room? | 3.4 (3.2–3.5) | 25% | 3.3 (3.2–3.4) | 24% | 3.3 (3–3.5) | 27% | 3.3 (3.2–3.4) | 25% | 0.677 |
Does the doctor respond fast in an emergency situation? | 3.4 (3.2–3.5) | 26% | 3.5 (3.4–3.6) | 29% | 3.6 (3.4–3.8) | 32% | 3.5 (3.4–3.6) | 29% | 0.225 |
Total mean score | 3.2 (3.1–3.4) | 22% | 3.2 (3.1–3.3) | 23% | 3.2 (3.1–3.4) | 26% | 3.2 (3.2–3.3) | 23% | 0.946 |
Question | Gender of Respondents | p-Value | |||||
---|---|---|---|---|---|---|---|
Females | Males | Total | |||||
Mean (CI 95%) | CE (%) | Mean (CI 95%) | CE (%) | Mean (CI 95%) | CE (%) | ||
Do you think that the family doctor spends sufficient time with you? | 3 (2.8–3.1) | 22% | 2.9 (2.8–3) | 16% | 2.9 (2.8–3) | 19% | 0.431 |
Does the doctor show any interest in your problem? | 3.2 (3.1–3.3) | 24% | 3.1 (3–3.3) | 21% | 3.2 (3.1–3.3) | 22% | 0.551 |
Do you feel better when you tell the doctor about your problem? | 3.5 (3.4–3.7) | 33% | 3.3 (3.2–3.5) | 27% | 3.4 (3.3–3.5) | 30% | 0.04 |
Does the doctor involve you in making a decision about your treatment? | 3.3 (3.2–3.5) | 25% | 3.4 (3.2–3.5) | 24% | 3.3 (3.2–3.4) | 25% | 0.793 |
Does the doctor listen to you carefully while you are presenting your problems? | 3.3 (3.2–3.5) | 28% | 3.3 (3.2–3.5) | 26% | 3.3 (3.2–3.4) | 27% | 0.905 |
Does the doctor provide you with all information about your diseases? | 3.3 (3.2–3.5) | 26% | 3.3 (3.2–3.4) | 24% | 3.3 (3.2–3.4) | 25% | 0.959 |
Does the doctor try hard to relieve your symptoms as soon as possible? | 3.4 (3.3–3.6) | 27% | 3.4 (3.2–3.5) | 25% | 3.4 (3.3–3.5) | 26% | 0.503 |
Does the doctor help you feel better and return to your everyday work? | 3.4 (3.2–3.5) | 26% | 3.4 (3.2–3.5) | 23% | 3.4 (3.2–3.5) | 24% | 0.974 |
Does the doctor perform a physical examination? | 3.4 (3.3–3.6) | 28% | 3.6 (3.4–3.7) | 30% | 3.5 (3.4–3.6) | 29% | 0.271 |
Does the doctor perform a detailed physical examination? | 3.2 (3–3.3) | 21% | 3.3 (3.1–3.4) | 22% | 3.2 (3.1–3.3) | 22% | 0.268 |
Does the doctor work on the prevention of various diseases? | 2.9 (2.8–3) | 17% | 2.9 (3.8–3.1) | 18% | 2.9 (2.8–3) | 17% | 0.729 |
Does the doctor explain why you need to undergo additional tests and analyses? | 3.2 (3.1–3.4) | 24% | 3.3 (3.1–3.4) | 23% | 3.3 (3.2–3.3) | 23% | 0.532 |
Does the doctor provide an explanation about your symptoms and disease? | 3.3 (3.1–3.4) | 25% | 3.3 (3.2–3.4) | 23% | 3.3 (3.2–3.4) | 24% | 0.631 |
Does the doctor help with your emotional problems related to your health condition? | 2.9 (2.8–3.1) | 18% | 2.9 (2.8–3.1) | 17% | 2.9 (2.8–3) | 18% | 0.931 |
Does the doctor explain to you why it is important to comply with his/her instructions? | 3.2 (3.1–3.3) | 22% | 3.3 (3.1–3.4) | 21% | 3.2 (3.1–3.3) | 22% | 0.577 |
Does the doctor explain what he/she is doing during the examination? | 3.1 (3–3.3) | 22% | 3.3 (3.1–3.4) | 23% | 3.2 (3.1–3.3) | 22% | 0.261 |
Does the doctor explain what you can expect at a specialist examination in-hospital? | 2.9 (2.8–3.1) | 17% | 3 (2.9–3.2) | 18% | 3 (2.9–3.1) | 17% | 0.208 |
Are you assisted by other medical staff (nurse at the clinic)? | 3.3 (3.1–3.4) | 19% | 3.4 (3.3–3.6) | 24% | 3.4 (3.3–3.4) | 21% | 0.079 |
Can you make an appointment with the doctor? | 3.6 (3.4–3.7) | 31% | 3.5 (3.4–3.7) | 32% | 3.6 (3.5–3.7) | 32% | 0.667 |
Is it easy to make a phone call to the doctor? | 2.9 (2.7–3) | 20% | 2.9 (2.8–3.1) | 20% | 2.9 (2.8–3) | 20% | 0.518 |
Can you seek advice from the doctor by phone? | 2.9 (2.7–3) | 20% | 3 (2.8–3.1) | 22% | 3 (2.8–3) | 21% | 0.428 |
Do you wait long in the waiting room? | 3.3 (3.1–3.4) | 24% | 3.4 (3.2–3.5) | 26% | 3.3 (3.2–3.4) | 25% | 0.271 |
Does the doctor respond fast in an emergency situation? | 3.5 (3.4–3.6) | 29% | 3.4 (3.3–3.6) | 29% | 3.5 (3.4–3.6) | 29% | 0.396 |
Total mean score | 3.2 (3.1–3.3) | 24% | 3.2 (3.1–3.4) | 23% | 3.2 (3.2–3.3) | 23% | 0.745 |
Question | Chronic Disease | ||||||
---|---|---|---|---|---|---|---|
No | Yes | Total | p-Value | ||||
Mean (CI 95%) | CE (%) | Mean (CI 95%) | CE (%) | Mean (CI 95%) | CE (%) | ||
Do you think that the family doctor spends sufficient time with you? | 3 (2.8–3.1) | 19% | 3.1 (2.9–3.3) | 25% | 2.9 (2.8–3) | 20% | 0.321 |
Does the doctor show any interest in your problem? | 3.2 (3.1–3.3) | 22% | 3.3 (3.1–3.5) | 28% | 3.2 (3.1–3.3) | 24% | 0.412 |
Do you feel better when you tell the doctor about your problem? | 3.4 (3.2–3.5) | 28% | 3.7 (3.5–3.9) | 39% | 3.4 (3.3–3.5) | 31% | <0.01 |
Does the doctor involve you in making a decision about your treatment? | 3.4 (3.3–3.5) | 24% | 3.4 (3.2–3.6) | 32% | 3.3 (3.2–3.4) | 26% | 0.704 |
Does the doctor listen to you carefully while you are presenting your problems? | 3.4 (3.3–3.5) | 26% | 3.5 (3.3–3.7) | 34% | 3.3 (3.2–3.4) | 28% | 0.378 |
Does the doctor provide you with all information about your diseases? | 3.3 (3.2–3.5) | 24% | 3.5 (3.3–3.7) | 32% | 3.3 (3.2–3.4) | 26% | 0.235 |
Does the doctor try hard to relieve your symptoms as soon as possible? | 3.4 (3.3–3.6) | 27% | 3.5 (3.3–3.7) | 31% | 3.4 (3.3–3.5) | 28% | 0.875 |
Does the doctor help you feel better and return to your everyday work? | 3.4 (3.3–3.5) | 24% | 3.5 (3.2–3.7) | 31% | 3.4 (3.2–3.5) | 26% | 0.634 |
Does the doctor perform a physical examination? | 3.6 (3.5–3.7) | 31% | 3.3 (3.1–3.6) | 31% | 3.5 (3.4–3.6) | 31% | 0.028 |
Does the doctor perform a detailed physical examination? | 3.3 (3.2–3.4) | 23% | 3.2 (3–3.4) | 24% | 3.2 (3.1–3.3) | 23% | 0.332 |
Does the doctor work on the prevention of various diseases? | 3 (2.9–3.1) | 18% | 2.8 (2.6–3) | 21% | 2.9 (2.8–3) | 19% | 0.104 |
Does the doctor explain why you need to undergo additional tests and analyses? | 3.3 (3.2–3.4) | 25% | 3.2 (3–3.4) | 25% | 3.3 (3.2–3.3) | 25% | 0.357 |
Does the doctor provide an explanation about your symptoms and disease? | 3.3 (3.2–3.5) | 25% | 3.3 (3–3.5) | 28% | 3.3 (3.2–3.4) | 26% | 0.503 |
Does the doctor help with your emotional problems related to your health condition? | 3 (2.9–3.1) | 18% | 2.9 (2.7–3.2) | 21% | 2.9 (2.8–3) | 19% | 0.753 |
Does the doctor explain to you why it is important to comply with his/her instructions? | 3.3 (3.2–3.4) | 22% | 3.3 (3–3.4) | 25% | 3.2 (3.1–3.3) | 23% | 0.831 |
Does the doctor explain what he/she is doing during the examination? | 3.3 (3.2–3.4) | 23% | 3.2 (2.9–3.4) | 26% | 3.2 (3.1–3.3) | 24% | 0.284 |
Does the doctor explain what you can expect at a specialist examination in-hospital? | 3.1 (3–3.2) | 19% | 3 (2.8–3.2) | 18% | 3 (2.9–3.1) | 19% | 0.368 |
Are you assisted by other medical staff (nurse at the clinic)? | 3.4 (3.3–3.5) | 21% | 3.5 (3.3–3.7) | 28% | 3.4 (3.3–3.4) | 23% | 0.548 |
Can you make an appointment with the doctor? | 3.6 (3.4–3.7) | 30% | 3.7 (3.5–3.8) | 42% | 3.6 (3.5–3.7) | 33% | 0.365 |
Is it easy to make a phone call to the doctor? | 3 (2.8–3.1) | 19% | 2.9 (2.6–3.1) | 26% | 2.9 (2.8–3) | 21% | 0.508 |
Can you seek advice from the doctor by phone? | 3 (2.9–3.1) | 20% | 2.8 (2.6–3.1) | 25% | 3 (2.8–3) | 22% | 0.257 |
Do you wait long in the waiting room? | 3.3 (3.2–3.5) | 23% | 3.2 (3–3.4) | 26% | 3.3 (3.2–3.4) | 24% | 0.351 |
Does the doctor respond fast in an emergency situation? | 3.5 (3.4–3.6) | 28% | 3.7 (3.5–3.9) | 39% | 3.5 (3.4–3.6) | 31% | 0.069 |
Total mean score | 3.3 (3.1–3.4) | 23% | 3.3 (3.1–3.4) | 29% | 3.2 (3.2–3.3) | 25% | 1 |
Question | Residence | ||||||
---|---|---|---|---|---|---|---|
Rural | Urban | Total | p-Value | ||||
Mean (CI 95%) | CE (%) | Mean (CI 95%) | CE (%) | Mean (CI 95%) | CE (%) | ||
Do you think that the family doctor spends sufficient time with you? | 2.9 (2.7–3.1) | 18% | 3 (2.8–3.1) | 20% | 2.9 (2.8–3) | 19% | 0.539 |
Does the doctor show any interest in your problem? | 3.2 (3–3.3) | 21% | 3.2 (3.1–3.3) | 23% | 3.2 (3.1–3.3) | 22% | 0.879 |
Do you feel better when you tell the doctor about your problem? | 3.4 (3.3–3.6) | 28% | 3.4 (2.3–3.5) | 31% | 3.4 (3.3–3.5) | 30% | 0.894 |
Does the doctor involve you in making a decision about your treatment? | 3.4 (3.2–3.5) | 24% | 3.3 (3.2–3.4) | 25% | 3.3 (3.2–3.4) | 25% | 0.543 |
Does the doctor listen to you carefully while you are presenting your problems? | 3.4 (3.2–3.5) | 26% | 3.3 (3.2–3.5) | 27% | 3.3 (3.2–3.4) | 27% | 0.822 |
Does the doctor provide you with all information about your diseases? | 3.3 (3.2–3.5) | 24% | 3.3 (3.2–3.4) | 25% | 3.3 (3.2–3.4) | 25% | 0.941 |
Does the doctor try hard to relieve your symptoms as soon as possible? | 3.4 (3.3–3.6) | 24% | 3.4 (3.3–3.5) | 27% | 3.4 (3.3–3.5) | 26% | 0.796 |
Does the doctor help you feel better and return to your everyday work? | 3.4 (3.2–3.5) | 22% | 3.4 (3.2–3.5) | 26% | 3.4 (3.2–3.5) | 24% | 0.923 |
Does the doctor perform a physical examination? | 3.6 (3.4–3.7) | 28% | 3.5 (3.3–3.6) | 30% | 3.5 (3.4–3.6) | 29% | 0.441 |
Does the doctor perform a detailed physical examination? | 3.2 (3.1–3.4) | 19% | 3.2 (3.1–3.3) | 24% | 3.2 (3.1–3.3) | 22% | 0.997 |
Does the doctor work on the prevention of various diseases? | 2.9 (2.8–3.1) | 17% | 2.9 (2.8–3) | 18% | 2.9 (2.8–3) | 17% | 0.846 |
Does the doctor explain why you need to undergo additional tests and analyses? | 3.3 (3.1–3.4) | 22% | 3.2 (3.1–3.4) | 24% | 3.3 (3.2–3.3) | 23% | 0.879 |
Does the doctor provide an explanation about your symptoms and disease? | 3.3 (3.1–3.4) | 21% | 3.3 (3.2–3.4) | 25% | 3.3 (3.2–3.4) | 24% | 0.753 |
Does the doctor help with your emotional problems related to your health condition? | 2.9 (2.7–3.1) | 16% | 2.9 (3.8–3.1) | 18% | 2.9 (2.8–3) | 18% | 0.768 |
Does the doctor explain to you why it is important to comply with his/her instructions? | 3.3 (3.1–3.4) | 20% | 3.2 (3.1–3.3) | 23% | 3.2 (3.1–3.3) | 22% | 0.685 |
Does the doctor explain what he/she is doing during the examination? | 3.2 (3.1–3.4) | 20% | 3.2 (3.1–3.3) | 24% | 3.2 (3.1–3.3) | 22% | 0.759 |
Does the doctor explain what you can expect at a specialist examination in-hospital? | 3 (2.9–3.2) | 16% | 3 (2.8–3.1) | 18% | 3 (2.9–3.1) | 17% | 0.6 |
Are you assisted by other medical staff (nurse at the clinic)? | 3.4 (3.3–3.6) | 22% | 3.3 (3.2–3.4) | 21% | 3.4 (3.3–3.4) | 21% | 0.355 |
Can you make an appointment with the doctor? | 3.6 (3.4–3.7) | 29% | 3.5 (3.4–3.7) | 33% | 3.6 (3.5–3.7) | 32% | 0.82 |
Is it easy to make a phone call to the doctor? | 2.9 (2.8–3.1) | 19% | 2.9 (2.8–3) | 20% | 2.9 (2.8–3) | 20% | 0.723 |
Can you seek advice from the doctor by phone? | 3 (2.9–3.2) | 21% | 2.9 (2.8–3) | 21% | 3 (2.8–3) | 21% | 0.495 |
Do you wait long in the waiting room? | 3.3 (3.1–3.4) | 20% | 3.3 (3.2–3.5) | 28% | 3.3 (3.2–3.4) | 25% | 0.468 |
Does the doctor respond fast in an emergency situation? | 3.5 (3.4–3.7) | 30% | 3.5 (3.3–3.6) | 29% | 3.5 (3.4–3.6) | 29% | 0.571 |
Total mean score | 3.2 (3.1–3.4) | 22% | 3.2 (3.1–3.3) | 24% | 3.2 (3.2–3.3) | 23% | 0.81 |
Question | FB&H | Zenica-Doboj Region | p-Value |
---|---|---|---|
Do you think that the family doctor spends sufficient time with you? | 2.9 (2.8–3) | 3 (2.8–3.3) | 0.371 |
Does the doctor show any interest in your problem? | 3.1 (3.0–3.2) | 3.3 (3.1–3.5) | 0.117 |
Do you feel better when you tell the doctor about your problem? | 3.4 (3.3–3.5) | 3.4 (3.2–3.6) | 0.812 |
Does the doctor involve you in making a decision about your treatment? | 3.3 (3.2–3.4) | 3.4 (3.2–3.6) | 0.311 |
Does the doctor listen to you carefully while you are presenting your problems? | 3.3 (3.2–3.4) | 3.4 (3.2–3.6) | 0.409 |
Does the doctor provide you with all information about your diseases? | 3.2 (3.1–3.3) | 3.3 (3.1–3.5) | 0.954 |
Does the doctor try hard to relieve your symptoms as soon as possible? | 3.4 (3.3–3.5) | 3.4 (3.2–3.6) | 0.923 |
Does the doctor help you feel better and return to your everyday work? | 3.5 (3.4–3.6) | 3.5 (3.3–3.7) | 0.173 |
Does the doctor perform a physical examination? | 3.5 (3.4–3.6) | 3.6 (3.4–3.8) | 0.166 |
Does the doctor perform a detailed physical examination? | 3.2 (3.1–3.3) | 3.3 (3.1–3.5) | 0.286 |
Does the doctor work on the prevention of various diseases? | 2.9 (2.8–3) | 2.9 (2.7–3.1) | 0.695 |
Does the doctor explain why you need to undergo additional tests and analyses? | 3.3 (3.2–3.3) | 3.3 (3–3.5) | 1 |
Does the doctor provide an explanation about your symptoms and disease? | 3.3 (3.2–3.4) | 3.3 (3–3.5) | 0.936 |
Does the doctor help with your emotional problems related to your health condition? | 3.0 (2.9–3.1) | 3 (2.7–3.2) | 0.729 |
Does the doctor explain to you why it is important to comply with his/her instructions? | 3.2 (3.1–3.3) | 3.2 (3–3.4) | 0.941 |
Does the doctor explain what he/she is doing during the examination? | 3.2 (3.1–3.3) | 3.2 (3–3.4) | 0.766 |
Does the doctor explain what you can expect at a specialist examination in-hospital? | 3 (2.9–3.1) | 3 (2.8–3.2) | 0.713 |
Are you assisted by other medical staff (nurse at the clinic)? | 3.4 (3.3–3.4) | 3.3 (3.1–3.5) | 0.723 |
Can you make an appointment with the doctor? | 3.6 (3.5–3.7) | 3.9 (3.7–4.1) | <0.01 |
Is it easy to make a phone call to the doctor? | 2.8 (2.7–2.9) | 3.3 (3.1–3.5) | <0.001 |
Can you seek advice from the doctor by phone? | 2.9 (2.8–3) | 3.1 (2.9–3.3) | 0.118 |
Do you wait long in the waiting room? | 3.3 (3.2–3.4) | 3.2 (3–3.4) | 0.491 |
Does the doctor respond fast in an emergency situation? | 3.5 (3.4–3.6) | 3.6 (3.4–3.8) | 0.324 |
Total mean score | 3.3 (3.1–3.5) | 3.2 (3.1–3.3) | 0.45 |
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Cilović-Lagarija, Š.; Musa, S.; Stojisavljević, S.; Hasanica, N.; Kuduzović, E.; Palo, M.; Majdan, M.; Scherzer, M.; Habersaat, K.B.; Smallwood, C.; et al. Satisfaction with Health Care Services in the Adult Population of the Federation of Bosnia and Herzegovina during the COVID-19 Pandemic. Medicina 2023, 59, 97. https://doi.org/10.3390/medicina59010097
Cilović-Lagarija Š, Musa S, Stojisavljević S, Hasanica N, Kuduzović E, Palo M, Majdan M, Scherzer M, Habersaat KB, Smallwood C, et al. Satisfaction with Health Care Services in the Adult Population of the Federation of Bosnia and Herzegovina during the COVID-19 Pandemic. Medicina. 2023; 59(1):97. https://doi.org/10.3390/medicina59010097
Chicago/Turabian StyleCilović-Lagarija, Šeila, Sanjin Musa, Stela Stojisavljević, Nino Hasanica, Elma Kuduzović, Mirza Palo, Marek Majdan, Martha Scherzer, Katrine Bach Habersaat, Catherine Smallwood, and et al. 2023. "Satisfaction with Health Care Services in the Adult Population of the Federation of Bosnia and Herzegovina during the COVID-19 Pandemic" Medicina 59, no. 1: 97. https://doi.org/10.3390/medicina59010097