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Sustainable Marketing Management

A special issue of Sustainability (ISSN 2071-1050). This special issue belongs to the section "Sustainable Management".

Deadline for manuscript submissions: closed (31 March 2021) | Viewed by 43662

Special Issue Editors


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Guest Editor
Politecnico di Bari, Bari, Italy
Interests: marketing; CRM; e-business; business intelligence; data mining
Special Issues, Collections and Topics in MDPI journals
Università degli studi di Palermo, Palermo, Italy
Interests: marketing-operations management interface; Internet-based business models; pricing; sharing economy; crowdfunding; social media marketing

Special Issue Information

Dear Colleagues,

Over the last few decades, much interest and effort has been put in supporting a sustainable economic development both from an industrial and an academic point of view. In fact, since the sustainable development was defined as that which “meets the needs of the present without compromising the ability of future generations to meet their own needs” (WCED, 1987), many companies have started putting much effort in modifying their businesses in order to meet this requirement. At the same time, a copious body of research has been done on exploring how pursuing sustainability can be done in practice and its main effects on companies, business, and society as a whole (Hunt, 2011). In particular, there has been much interest in examining how the marketing function has to evolve in order to embrace a sustainable development. Van Dam and Apeldoorn (1996) defined “sustainable marketing” as marketing within, and supportive of, sustainable economic development. Several complexities have been raised over time in putting this definition into practice, and recently, some frameworks were proposed to help in achieving it. In particular, Gordon et al. (2011) proposed a sustainable marketing framework which includes the concepts of green marketing (i.e., how to develop and market more sustainable products and service whilst introducing sustainability efforts as the core of the marketing and business process), social marketing (i.e., how to use the power of upstream and downstream marketing interventions to encourage sustainable behavior), and critical marketing (i.e., how to analyze marketing using a critical-theory-based approach to guide regulation and control and stimulate innovation in markets with a focus on sustainability, but moreover challenging some of the dominant institutions of the capitalist and marketing systems, to construct a more sustainable marketing discipline).

In addition to these studies, much work needs to be done. For instance, it is of great interest how the growing trends toward sustainability are supported and impacted by the emergence of new business and economy models, such as sharing economy, circular economy, platform-based economy (Chamberlin and Boks, 2018; Lewandowski, 2016; Roma et al., 2019; Schaltegger et al., 2016), as well as by the evolution of social and technological tools, such as social media, mobile devices, etc. (Minton et al., 2012). With this Special Issue, we aim at improving our understanding of sustainable marketing management from a broad perspective and its effects on businesses and society as a whole. Hence, we encourage the submission of theoretical, conceptual, and empirical works that provide new insights to open the black box of how sustainable marketing management is reshaping traditional industries and markets across multiple aspects.

Specifically, questions include but are not limited to the following aspects:

  • Strategic
    • Risks, weaknesses, and opportunities due to the implementation of sustainable marketing activities;
    • Sustainable marketing dynamics and strategies;
    • Boundary conditions enabling the adoption of sustainable marketing activities in existing business models;
    • Emerging trade-offs going along with the introduction or adoption of sustainable marketing activities;
    • Incentives to technological and/or business model innovation under the sustainable marketing management;
    • New business and economy models supporting marketing in the context of sustainability (e.g., sharing economy, circular economy, platform-based business models)
    • Social media marketing strategies for sustainable development;
  • Competitive
    • Differences between sustainable vs. traditional marketing practices;
    • Antecedents and consequences of the entrance of players adopting sustainable marketing management in the market;
  • Organizational
    • Managerial and organizational implications related to the entrance of players adopting sustainable marketing management in the market;
    • Types and archetypes of players adopting sustainable marketing management;
    • Governance mechanisms of business models using sustainable marketing characteristics;
  • Performance-related
    • Performance implications of the sustainable marketing management on incumbents and new entrants;
    • Characteristics of the players adopting sustainable marketing management that mostly affect business models performance;
    • Resources and capabilities underlying the introduction and adoption of sustainable marketing-based business models;
    • The impact of operational decisions (e.g., matching algorithms, pricing) under sustainable marketing management;
  • Users-related
    • User adoption and behavior with respect to sustainable marketing activities;
  • Externalities-related
    • Geographical, social, cultural, demographic and industry-related issues in sustainable marketing activities;
    • Local impact (e.g., congestion, environmental effects);
    • Social marketing-related issues;
    • Employment, welfare, and regulation considerations implied by the sustainable marketing activities.

Dr. Umberto Panniello
Dr. Roma Paolo
Guest Editors

Manuscript Submission Information

Manuscripts should be submitted online at www.mdpi.com by registering and logging in to this website. Once you are registered, click here to go to the submission form. Manuscripts can be submitted until the deadline. All submissions that pass pre-check are peer-reviewed. Accepted papers will be published continuously in the journal (as soon as accepted) and will be listed together on the special issue website. Research articles, review articles as well as short communications are invited. For planned papers, a title and short abstract (about 100 words) can be sent to the Editorial Office for announcement on this website.

Submitted manuscripts should not have been published previously, nor be under consideration for publication elsewhere (except conference proceedings papers). All manuscripts are thoroughly refereed through a single-blind peer-review process. A guide for authors and other relevant information for submission of manuscripts is available on the Instructions for Authors page. Sustainability is an international peer-reviewed open access semimonthly journal published by MDPI.

Please visit the Instructions for Authors page before submitting a manuscript. The Article Processing Charge (APC) for publication in this open access journal is 2400 CHF (Swiss Francs). Submitted papers should be well formatted and use good English. Authors may use MDPI's English editing service prior to publication or during author revisions.

Keywords

  • sustainability
  • development
  • marketing
  • society
  • business
  • economy
  • business models
  • economy models

Published Papers (8 papers)

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Research

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27 pages, 3791 KiB  
Article
Development of a Decision Support System Framework for Cultural Heritage Management
by Eleonora Di Matteo, Paolo Roma, Santo Zafonte, Umberto Panniello and Lorenzo Abbate
Sustainability 2021, 13(13), 7070; https://doi.org/10.3390/su13137070 - 23 Jun 2021
Cited by 6 | Viewed by 3457
Abstract
Decision support systems (DSSs) have been traditionally identified as useful information technology tools in a variety of fields, including the context of cultural heritage. However, to the best of our knowledge, no prior study has developed a DSS framework that incorporates all the [...] Read more.
Decision support systems (DSSs) have been traditionally identified as useful information technology tools in a variety of fields, including the context of cultural heritage. However, to the best of our knowledge, no prior study has developed a DSS framework that incorporates all the main decision areas simultaneously in the context of cultural heritage. We fill this gap by focusing on design-science research and specifically by developing a DSS framework whose features support all the main decision areas for the sustainable management of cultural assets in a comprehensive manner. The main decision-making areas considered in our study encompass demand management, segmentation and communication, pricing, space management, and services management. For these areas, we select appropriate decision-making supporting techniques and data management solutions. The development of our framework, in the form of a web-based system, results in an architectural solution that is able to satisfy critical requirements such as ease of use and response time. We present an application of the innovative DSS framework to a museum and discuss the main managerial implications and future improvements. Full article
(This article belongs to the Special Issue Sustainable Marketing Management)
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22 pages, 688 KiB  
Article
Understanding the Purchasing Behavior of Consumers in Response to Sustainable Marketing Practices: An Empirical Analysis in the Food Domain
by Ilaria Mancuso, Angelo Natalicchio, Umberto Panniello and Paolo Roma
Sustainability 2021, 13(11), 6169; https://doi.org/10.3390/su13116169 - 30 May 2021
Cited by 9 | Viewed by 7733
Abstract
Sustainability has become an important driver in defining business strategies, affecting most critical corporate functions and changing the way in which value is created, communicated, and distributed. This is increasingly impacting marketing practices, in particular, through promoting the development of sustainable marketing in [...] Read more.
Sustainability has become an important driver in defining business strategies, affecting most critical corporate functions and changing the way in which value is created, communicated, and distributed. This is increasingly impacting marketing practices, in particular, through promoting the development of sustainable marketing in the food sector. In line with this, our study aimed to investigate if and how sustainable marketing practices affect consumer loyalty to a specific brand. To answer our research questions, we relied on the results of a survey submitted to a sample of 907 Italian consumers of biscuits. Results showed that the consumers’ attention to sustainable issues (in the absence of adequate information that can guide them in choosing a brand) did not result in brand loyalty. The same outcome was found when consumers were overloaded by marketing campaigns, which had the effect of confusing users and making them unfaithful. Ultimately, when consumers showed both engagement with sustainable concerns and sensitivity to marketing initiatives (i.e., they are sensitive to sustainable marketing practices), a positive effect on brand loyalty was observed. Our results contribute to the emerging stream of literature discussing the relevance and potential impact of sustainable marketing. Full article
(This article belongs to the Special Issue Sustainable Marketing Management)
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18 pages, 2443 KiB  
Article
Changing the Perception of Business Values in the Perspective of Environmental Sustainability
by Mária Demjanovičová and Michal Varmus
Sustainability 2021, 13(9), 5226; https://doi.org/10.3390/su13095226 - 7 May 2021
Cited by 6 | Viewed by 2949
Abstract
This study provides an overview of practical approaches to sustainability and its communication to the public in the business sector. The research presented in this article is focused on perceived sustainability in micro and small enterprises in Slovakia through research of business models [...] Read more.
This study provides an overview of practical approaches to sustainability and its communication to the public in the business sector. The research presented in this article is focused on perceived sustainability in micro and small enterprises in Slovakia through research of business models used by these enterprises using a qualitative approach. The aim is to provide a general view on this topic and to prepare the basis for a sustainable business model composed of the values of society in micro and small businesses in Slovakia. The research consists of two phases—research in the field of business environment through personal interviews with entrepreneurs (examination of parameters: locality, waste management, ecological components, minimization of waste) and research of consumers’ perceived values within the perception of environmental problems. Businesses perceive the seriousness and necessity of solving the problem. Entrepreneurs from the micro and small segments perceive the high importance of solving elements of sustainability. They mentioned the minimization of waste as the most important element, the highest value on the scale (5) was marked by up to 85% of respondents. From a customer survey, it is possible to assess that almost 86% of respondents in this case feel that global problems are affecting them personally and at the same time more than 62% of them believe that they can influence the offerings of companies through their purchases and support sustainability in the business environment. Full article
(This article belongs to the Special Issue Sustainable Marketing Management)
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16 pages, 447 KiB  
Article
Cause-Related Marketing in the Telecom Sector: Understanding the Dynamics among Environmental Values, Cause-Brand Fit, and Product Type
by Tsungjen Shih and Shaojung Sharon Wang
Sustainability 2021, 13(9), 5129; https://doi.org/10.3390/su13095129 - 3 May 2021
Cited by 3 | Viewed by 3306
Abstract
Due to heightened ecological awareness and concern in recent years, many businesses have started to employ cause-related marketing (CRM) strategies aiming at communicating sustainability-based value to their potential targets. Building on the growing body of research on cause-brand fit and product types, the [...] Read more.
Due to heightened ecological awareness and concern in recent years, many businesses have started to employ cause-related marketing (CRM) strategies aiming at communicating sustainability-based value to their potential targets. Building on the growing body of research on cause-brand fit and product types, the present study incorporates environmental values to explore the effectiveness of CRM messages in the telecom industry. A 4 × 2 online experiment was conducted in which a total of 1175 adults in Taiwan participated. The results demonstrated that CRM campaigns were effective for increasing perceived corporate image and purchase intentions. However, corporate image and purchase intentions did not vary with different levels of cause-brand fit. The results also showed that corporate image mediated the relationship between CRM campaigns and purchase intentions. Furthermore, this indirect relationship was moderated by environmental values, especially for necessary products. Theoretical and practical implications on corporate social responsibility to promote environmental sustainability are discussed. Full article
(This article belongs to the Special Issue Sustainable Marketing Management)
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19 pages, 726 KiB  
Article
Investigations Regarding the Linguistic Register Used by Managers to Convey to Stakeholders a Positive View of Their Company, in the Context of the Business Sustainability Desideratum
by Ionel Bostan, Ionela-Corina Chersan, Magdalena Danileț, Mihaela Ifrim and Viorica Chirilă
Sustainability 2020, 12(17), 6867; https://doi.org/10.3390/su12176867 - 24 Aug 2020
Cited by 2 | Viewed by 2297
Abstract
This paper is based on an analysis of the content of management reports (annual, integrated), on the activity of European multinational companies (listed on the Stock Exchange). For this purpose, we conducted a content analysis of company management letters which open integrated and [...] Read more.
This paper is based on an analysis of the content of management reports (annual, integrated), on the activity of European multinational companies (listed on the Stock Exchange). For this purpose, we conducted a content analysis of company management letters which open integrated and annual reports of European multinational listed companies. The data comprised a corpus of letters and statements of chairmen and/or executive directors in five environmentally sensitive industries that were analysed using Wmatrix4 software. The identified key words, the preferred semantic domains and the tone of emotional register from the letters of managers provide significant evidence on what kind of information they contain and how these managers want to share it with their stakeholders. Our results show that managers are interested in the optimistic presentation of the mission, results and future plans of their companies. We found that words such as like, confidence, proud or trust are common on the emotional map of these letters, but the preferences in use are unequally distributed among the five analysed sectors. We also report that the word “sustainability” is among the key terms found in letters and statements of managers. Finally, for each of the five corpuses, our study proved that, beyond common issues, different economic domains prefer different topics, using a significantly different lexical register both in terms of relative frequency of common key-words and diversity of words within the same semantic domain. The study systematizes a set of key-words and semantic domains used to convey positive emotions, avoiding those with negative connotations, in order to provide an image of a company that acts in a sustainable manner. This could be successfully used by corporate communicators of a wide range of companies who want to comply with the best practices of integrated reporting. Full article
(This article belongs to the Special Issue Sustainable Marketing Management)
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16 pages, 1232 KiB  
Article
Effect of Quality Uncertainty, Regulatory Focus, and Promotional Strategies on Perceived Savings for Sustainable Marketing
by Jaekwon Chung
Sustainability 2020, 12(14), 5653; https://doi.org/10.3390/su12145653 - 14 Jul 2020
Cited by 9 | Viewed by 2950
Abstract
Quality uncertainty is one of the major challenges for new products entering a market. Companies launching new products may consider price-related promotions to stimulate consumer purchases. Prior studies have investigated the impacts of quality uncertainty and price-related promotions on consumer behavior. However, studies [...] Read more.
Quality uncertainty is one of the major challenges for new products entering a market. Companies launching new products may consider price-related promotions to stimulate consumer purchases. Prior studies have investigated the impacts of quality uncertainty and price-related promotions on consumer behavior. However, studies that consider quality uncertainty and price-related promotions on consumers’ perceived savings based on regulatory focus are rare. Therefore, this study aims at investigating the impacts of price-related promotions (price discount and value-added promotion), quality uncertainty (high vs. low), and regulatory focus (promotion vs. prevention) on perceived savings. Survey studies were conducted, and results were analyzed. The results indicate that when quality uncertainty level is high, perceived savings for price discount and value-added promotions are higher for promotion-focused consumers compared with prevention-focused consumers. By contrast, when quality uncertainty level is low, perceived savings for price discount and value-added promotions are higher for prevention-focused consumers compared with promotion-focused consumers. The results of this study are expected to assist companies in introducing new products to develop sustainable price-related promotions. Full article
(This article belongs to the Special Issue Sustainable Marketing Management)
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15 pages, 549 KiB  
Article
Using Virtual Gifts on Live Streaming Platforms as a Sustainable Strategy to Stimulate Consumers’ Green Purchase Intention
by Qiulai Su, Fei Zhou and Yenchun Jim Wu
Sustainability 2020, 12(9), 3783; https://doi.org/10.3390/su12093783 - 6 May 2020
Cited by 34 | Viewed by 8603
Abstract
As the use of live-stream marketing by corporations to sell products is increasing, the sustainability of this marketing model has been a controversial topic in recent years. In this study, we propose that live-stream marketing can be used as a sustainable strategy to [...] Read more.
As the use of live-stream marketing by corporations to sell products is increasing, the sustainability of this marketing model has been a controversial topic in recent years. In this study, we propose that live-stream marketing can be used as a sustainable strategy to improve the relationship between customers and the companies endorsed by broadcasters. Based on signal theory and the framework of “affordance--psychological outcome--consumer behavior”, this study answers the question from the perspective of virtual gift visibility, and finds that social presence and self-esteem serve as mediators, and self-monitoring personality as a moderator, of the relationship between online visibility of virtual gifts and green purchasing. Our research model was tested using structural equation model analysis. Data were collected from 552 users of Chinese live streaming platforms in China, and it was found that online gift visibility of live-stream marketing can be used as a sustainable strategy to stimulate customers’ purchase intention. Social presence is a full mediator of the relationship between the online visibility of virtual gifts and green purchases. Furthermore, self-monitoring personality moderates the relationships among the online visibility of virtual gifts, social presence, and green purchase intention. Our research not only extends the understanding of online gifts as a link between consumers and broadcasters, but also clarifies the process of how online gifts lead to green purchase intention. Full article
(This article belongs to the Special Issue Sustainable Marketing Management)
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Review

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14 pages, 549 KiB  
Review
Understanding Online Consumer Behavior and eWOM Strategies for Sustainable Business Management in the Tourism Industry
by Ana Reyes-Menendez, Marisol B. Correia, Nelson Matos and Charlene Adap
Sustainability 2020, 12(21), 8972; https://doi.org/10.3390/su12218972 - 29 Oct 2020
Cited by 34 | Viewed by 9296
Abstract
Electronic word of mouth (eWOM) has been widely used by most consumers on different digital platforms. This review aimed to obtain further insights into online consumer behavior through social networking sites and online reviews sites to help tourism businesses develop sustainable eWOM strategies. [...] Read more.
Electronic word of mouth (eWOM) has been widely used by most consumers on different digital platforms. This review aimed to obtain further insights into online consumer behavior through social networking sites and online reviews sites to help tourism businesses develop sustainable eWOM strategies. To this end, an exploratory study was developed to analyze available literature on eWOM strategies and online consumer behavior. The systematic literature review analysis focused on the following two main topics: (i) tourism and (ii) eWOM. The scientific database, Web of Science, was used to collect relevant literature on the subject. The search terms “Tourism” and “eWOM” were used. Searching the database, Web of Science, yielded a total of 124 articles; upon application of different filters, a total of 14 studies were included in the final dataset. The results of the present study provide new insights into consumer behavior for social sciences and businesses for the adoption of sustainable strategies to increase the influence of eWOM on the tourism industry. Full article
(This article belongs to the Special Issue Sustainable Marketing Management)
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