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Organizational Sustainability in the Restaurant and Hospitality Industry

A special issue of Sustainability (ISSN 2071-1050). This special issue belongs to the section "Tourism, Culture, and Heritage".

Deadline for manuscript submissions: 31 May 2024 | Viewed by 3004

Special Issue Editor


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Guest Editor
Food Service & Culinary Arts Management, College of Hotel, Food Service, & Culinary Arts, Woosong University, Daejeon, Republic of Korea
Interests: restaurant management; sustainability; consumer behavior; entrepreneurship

Special Issue Information

Dear Colleagues,

Sustainability reflects achieving a higher quality of life through the creation of sustainable ecological, social and economic systems. However, the way companies operate in the restaurant and hospitality industry has generated social challenges such as inequality, unemployment, and environmental challenges such as climate change, resource scarcity, and air/water pollution. Contemporary hospitality companies are compelled to show evidence of positive social and environmental impact with the promise of business profitability and economic growth. Thus, they have come to consider sustainability as a significant strategy for long-term survival and put it as a top priority of their policies, strategies, and operations which aim at promoting sustainable growth.

Organizational sustainability can comprise all organizational activities related to the pursuit of economic, social, and environmental health with the aim of raising standards of living for shareholders, employees, customers, pressure groups, and communities. Scholars argued that organizational sustainability offers competitive advantages and generates value for stakeholders, organizations, and society. Despite its importance, the topic has not been fully explored asking for the need for theoretical and practical research at the strategic and operational levels.

Therefore, this Special Issue aims to invite conceptual and empirical research that focuses on organizational sustainability in order to extend current knowledge and offer insightful suggestions to the sustainability literature. Submission topics may be considered include, but are not limited to, the following topics:

  • Development of a framework of organizational sustainability
  • Integration of theories to understand organizational sustainability
  • Empirical applications of organizational sustainability models
  • Sustainability performance at the strategic or operational level
  • Practical success of sustainable organizations
  • Leadership in enhancing the impact of sustainability initiatives
  • Influence of sustainability practices on organizational performance (e.g., financial or nonfinancial performance)
  • Stakeholders (customers, employees, etc.) engagement in designing organizational sustainability
  • Customer attitudes or perceptions of organizations’ sustainability performance
  • Sustainability marketing
  • Technology applications to organizational sustainabiltiy

Dr. Yoon Jung Jang
Guest Editor

Manuscript Submission Information

Manuscripts should be submitted online at www.mdpi.com by registering and logging in to this website. Once you are registered, click here to go to the submission form. Manuscripts can be submitted until the deadline. All submissions that pass pre-check are peer-reviewed. Accepted papers will be published continuously in the journal (as soon as accepted) and will be listed together on the special issue website. Research articles, review articles as well as short communications are invited. For planned papers, a title and short abstract (about 100 words) can be sent to the Editorial Office for announcement on this website.

Submitted manuscripts should not have been published previously, nor be under consideration for publication elsewhere (except conference proceedings papers). All manuscripts are thoroughly refereed through a single-blind peer-review process. A guide for authors and other relevant information for submission of manuscripts is available on the Instructions for Authors page. Sustainability is an international peer-reviewed open access semimonthly journal published by MDPI.

Please visit the Instructions for Authors page before submitting a manuscript. The Article Processing Charge (APC) for publication in this open access journal is 2400 CHF (Swiss Francs). Submitted papers should be well formatted and use good English. Authors may use MDPI's English editing service prior to publication or during author revisions.

Keywords

  • restaurant
  • hospitality
  • organizational sustainability
  • sustainability performance
  • stakeholder engagement

Published Papers (3 papers)

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Research

15 pages, 393 KiB  
Article
Charting a Course for Sustainable Hospitality by Exploring Leadership Theories and Their Implications
by Yoon Jung Jang
Sustainability 2024, 16(8), 3203; https://doi.org/10.3390/su16083203 - 11 Apr 2024
Viewed by 418
Abstract
A literature review was undertaken to examine the present state of research on sustainability-related leadership in the hospitality field. Twenty-two articles from renowned hospitality journals were carefully selected for analysis. The review findings indicate that several leadership theories, like transformational and responsible leadership, [...] Read more.
A literature review was undertaken to examine the present state of research on sustainability-related leadership in the hospitality field. Twenty-two articles from renowned hospitality journals were carefully selected for analysis. The review findings indicate that several leadership theories, like transformational and responsible leadership, have been employed to comprehend the influence of leadership on sustainability performance in organizations. Most of the research conducted so far has focused on Asian cultures and hotel settings, with quantitative surveys being the predominant research method utilized. Notably, environmental sustainability has received more attention than social sustainability concerns within the existing body of literature. Based on the identified research gaps, this paper sets the groundwork for future research on sustainable leadership. By addressing the limitations observed in current research, further investigations can expand our knowledge and understanding of sustainable leadership practices within the hospitality industry. Full article
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22 pages, 966 KiB  
Article
Cross-Country Analysis of Willingness to Pay More for Fair Trade Coffee: Exploring the Moderating Effect between South Korea and Vietnam
by Jisong Kim, Chang-Sik Kim and Mina Jo
Sustainability 2023, 15(23), 16440; https://doi.org/10.3390/su152316440 - 30 Nov 2023
Viewed by 1082
Abstract
This study aims to analyze variations in the willingness to pay more for fair trade coffee between South Korea and Vietnam. Employing the theory of planned behavior (TPB), the research delves into consumer attitudes, subjective norms, and perceived behavioral control related to increased [...] Read more.
This study aims to analyze variations in the willingness to pay more for fair trade coffee between South Korea and Vietnam. Employing the theory of planned behavior (TPB), the research delves into consumer attitudes, subjective norms, and perceived behavioral control related to increased expenditure on fair trade coffee. The investigation centers on two coffee-centric nations: South Korea, known for its substantial coffee consumption, and Vietnam, a global powerhouse in both coffee production and consumption. In this study, hypothesis testing was conducted using SmartPLS 4.0.9.5, and CFA (confirmatory factor analysis) and SEM (structural equation modeling) were used to assess each initial and second stage. In the second stage, moderating effects were examined through multi-group analysis. This study particularly explores how moral responsibility, knowledge, and involvement in fair trade coffee shape individuals’ attitudes toward FTC. Additionally, it aims to validate potential moderating effects between the two countries. While previous studies have emphasized the significance of ethical consumption, especially in business ethics, this research expands on these insights by examining fair trade coffee within the broader context of the coffee industry, encompassing both coffee-consuming and coffee-producing nations. The practical implications highlight that merely increasing knowledge about fair trade coffee is insufficient to foster a positive attitude. Instead, it underscores the importance of moral responsibility, which significantly influences attitudes toward fair trade coffee among both Koreans and Vietnamese. Full article
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17 pages, 884 KiB  
Article
Navigating Unpleasant Interactions: The Influence of Customer Mistreatment on Hospitality Employee Responses Employing Mindfulness as a Moderator
by Jie Yin, Yensen Ni, Yangchu Fan and Yuhsin Chen
Sustainability 2023, 15(19), 14288; https://doi.org/10.3390/su151914288 - 27 Sep 2023
Viewed by 1020
Abstract
Customer mistreatment may be an unavoidable issue for the hospitality industry. Based on the Pressure–State–Response (PSR) framework, this study investigates the process of employees’ pressure, state, and responses to customer mistreatment with the moderation of mindfulness. By using structure modeling equation techniques, we [...] Read more.
Customer mistreatment may be an unavoidable issue for the hospitality industry. Based on the Pressure–State–Response (PSR) framework, this study investigates the process of employees’ pressure, state, and responses to customer mistreatment with the moderation of mindfulness. By using structure modeling equation techniques, we find that employees with high levels of mindfulness can mitigate the impact of customer mistreatment on emotional exhaustion; however, this study unexpectedly found that mindfulness can enhance the impact of emotional exhaustion on turnover intention. This study concludes that instead of conflicting with customers, resulting in their emotional exhaustion, these employees with mindfulness may deal with customer emotions, avoiding the immediate negative impact of customer mistreatment, which is beneficial for hospitality enterprises, particularly given the present state of competition in the industry. Even so, we find that these employees with high-level mindfulness may recognize reality rather than become confused in such circumstances and may choose to leave to find a new job. As such, there is still room for future research into ways to cope with customer mistreatment without increasing the turnover intention of such employees. Full article
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