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Sustainable Management and Organizational Behavior in the Hospitality and Tourism Industry

A special issue of Sustainability (ISSN 2071-1050). This special issue belongs to the section "Tourism, Culture, and Heritage".

Deadline for manuscript submissions: 14 July 2025 | Viewed by 3442

Special Issue Editor


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Guest Editor
Restaurant & Entrepreneurship, College of Hotel, Food Service & Culinary Arts, Woosong University, Daejeon, Republic of Korea
Interests: restaurant management; sustainability; consumer behavior; entrepreneurship
Special Issues, Collections and Topics in MDPI journals

Special Issue Information

Dear Colleagues,

This Special Issue on "Sustainable Management and Organizational Behavior in the Hospitality and Tourism Industry" seeks to explore the critical intersection of sustainability practices and organizational behavior within the hospitality industry. As the global hospitality sector faces increasing pressure to adopt environmentally and socially responsible practices, it is essential to understand how these initiatives can be effectively integrated into daily operations. This Special Issue will investigate the role of leadership, employee engagement, and cultural influences in fostering a sustainable organizational culture. By examining topics such as green leadership, sustainable supply chain management, and waste reduction practices, this Special Issue aims to provide valuable insights into how hospitality organizations can not only meet but exceed sustainability goals. By addressing the challenges and opportunities within sustainable hospitality management, this Special Issue will contribute to a deeper understanding of how the industry can balance economic, environmental, and social responsibilities, ultimately leading to a more sustainable future for all stakeholders.

Submissions on, but not limited to, the following topics are invited:

  • Green Leadership: The role of leadership in promoting sustainability in hospitality.
  • Sustainability Training: Strategies for training hospitality staff in sustainable practices.
  • Sustainable Customer Experience: How sustainability affects guests’ satisfaction and loyalty.
  • Behavioral Change: Factors driving sustainable behaviors in hospitality employees.
  • Sustainable Supply Chains: Innovations in managing sustainable supply chains in hospitality.
  • Energy Efficiency and Economics: How behavioral economics promotes energy-saving actions in hospitality.
  • Waste Reduction: Effective methods to minimize waste in hospitality organizations.
  • Cultural Influences: How cultural differences impact sustainability in global hospitality.
  • CSR and Employee Morale: The link between corporate social responsibility and employee engagement.
  • Tech-Driven Sustainability: The role of digital tools in fostering sustainability in hospitality.

Yours faithfully,
The Guest Editor

Dr. Yoon Jung Jang
Guest Editor

Manuscript Submission Information

Manuscripts should be submitted online at www.mdpi.com by registering and logging in to this website. Once you are registered, click here to go to the submission form. Manuscripts can be submitted until the deadline. All submissions that pass pre-check are peer-reviewed. Accepted papers will be published continuously in the journal (as soon as accepted) and will be listed together on the special issue website. Research articles, review articles as well as short communications are invited. For planned papers, a title and short abstract (about 100 words) can be sent to the Editorial Office for announcement on this website.

Submitted manuscripts should not have been published previously, nor be under consideration for publication elsewhere (except conference proceedings papers). All manuscripts are thoroughly refereed through a single-blind peer-review process. A guide for authors and other relevant information for submission of manuscripts is available on the Instructions for Authors page. Sustainability is an international peer-reviewed open access semimonthly journal published by MDPI.

Please visit the Instructions for Authors page before submitting a manuscript. The Article Processing Charge (APC) for publication in this open access journal is 2400 CHF (Swiss Francs). Submitted papers should be well formatted and use good English. Authors may use MDPI's English editing service prior to publication or during author revisions.

Keywords

  • sustainable hospitality
  • organizational behavior
  • employee engagement
  • environmental responsibility
  • customer satisfaction

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Published Papers (2 papers)

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20 pages, 1306 KiB  
Article
Leadership Behaviors and Leader Effectiveness: The Mediating Role of Cultural Intelligence
by Ayça Yüksel Sakınç and Ercan Ergün
Sustainability 2024, 16(24), 11054; https://doi.org/10.3390/su162411054 - 17 Dec 2024
Viewed by 2811
Abstract
The aim of this study is to examine the mediating role of cultural intelligence in the relationship between leadership behaviors and leadership effectiveness. A quantitative approach was adopted to test the hypotheses, and data were collected through surveys from 410 employees working in [...] Read more.
The aim of this study is to examine the mediating role of cultural intelligence in the relationship between leadership behaviors and leadership effectiveness. A quantitative approach was adopted to test the hypotheses, and data were collected through surveys from 410 employees working in four- and five-star hotels in Istanbul. The analysis of the obtained data was conducted using Structural Equation Modeling (SEM), regression analysis, and the PROCESS macro. The results of the analysis revealed that cultural intelligence has a mediating effect on the relationships between task-oriented leadership behaviors and leadership effectiveness, relationship-oriented leadership behaviors and leadership effectiveness, and change-oriented leadership behaviors and leadership effectiveness. In the globalized world, cultural diversity in businesses is increasing, which is especially pronounced in the hospitality industry. The fact that guests come from different cultural backgrounds further highlights the importance of leaders’ cultural awareness and cultural intelligence. As a result, both academics and managers attach great importance to this issue. However, there are still significant gaps in understanding the relationship between cultural intelligence and leadership. In this context, the study aims to contribute to the literature on leadership and cultural intelligence. Full article
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18 pages, 499 KiB  
Article
Optimizing Tour Guide Selection: A Best–Worst Scaled Assessment of Critical Performance Criteria for Enhanced Tour Quality
by Omer Bafail and Abdulkader Hanbazazah
Sustainability 2025, 17(9), 4213; https://doi.org/10.3390/su17094213 - 7 May 2025
Viewed by 39
Abstract
This study addresses the critical need for an evaluation framework for tour guides within the rapidly expanding tourism sector of Saudi Arabia. Employing the best–worst method, a robust multi-criteria decision-making technique, this study identifies and prioritizes key criteria for tour guide performance. Experts [...] Read more.
This study addresses the critical need for an evaluation framework for tour guides within the rapidly expanding tourism sector of Saudi Arabia. Employing the best–worst method, a robust multi-criteria decision-making technique, this study identifies and prioritizes key criteria for tour guide performance. Experts ranked local cultural and historical background as the most significant attribute, demonstrating its importance in delivering authentic and enriching visitor experiences. Results revealed the relative weights of other criteria, highlighting the significance of several factors such as language proficiency, time management, and environmental and ethical awareness. Notably, technology adaption criterion received the lowest weighting, indicating a potential area for future focus within the Saudi tourism sector. The study’s findings provide a foundational framework for developing a comprehensive tour guide evaluation system. This study contributes to the growing body of literature on tour guide evaluation and offers practical implications for training and development initiatives within the Saudi Arabian tourism industry. Full article
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