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Mental Health Perceptions, Sustainable Behavior, Green Attitude, Well-Being and Pro-environmental Decision among Customers and Employees in the Hospitality and Tourism Industry

A special issue of International Journal of Environmental Research and Public Health (ISSN 1660-4601). This special issue belongs to the section "Health Economics".

Deadline for manuscript submissions: closed (31 October 2021) | Viewed by 69238

Special Issue Editor


grade E-Mail Website
Guest Editor
College of Hospitality and Tourism Management, Sejong University, 98 Gunja-Dong, Gwanjin-Gu, Seoul 143-747, Republic of Korea
Interests: sustainable tourism; green atmospherics; destination development; pro-environmental/pro-social behaviors among travelers and locals
Special Issues, Collections and Topics in MDPI journals

Special Issue Information

Dear Colleagues,

Green behavior among customers and employees is increasingly becoming an important issue in the hospitality and tourism industry across the globe. The hospitality and tourism industry often overuses natural resources, including water and energy, causing diverse environmental deterioration (air, water, and soil pollution). This sector is undoutedly regarded as the industry that generates some of the most serious environmental impacts. Given this situation, green management and the elicitation of customer/employee sustainable behaivors are of the utmost importance in every hosptality and toruism company. Green design, management, and technology can contribute to increasing mental health, well-being, pro-environmental beahviors, and life quality among customers and employees. Diverse hospitality and tourism sectors (e.g., hotels, restaurants, airlines, and cruises) are thus active in greening the companies. Yet, research dealing with the topic of greening and its influence on human resonses/behvaiors and companies is not sufficient enough. Studies addressing this issue are invited for this Speical Issue.  

The scope of this Special Issue comprises various sustainable consumption, green management, green products, pro-environmental behaviors, mental health, and well-being in diverse tourism and hospitality sectors. The guest editor encourages a range of quantitative and qualitative approaches, including, but not limited to, surveys, experimental designs, case studies, content analysis, multiple methods, and meta-analyses.

Prof. Dr. Heesup Han
Guest Editor

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Keywords

  • Mental health perceptions
  • Sustainable consumption
  • Sustainable management
  • Greening
  • Green attitude
  • Well-being
  • Nature-based solution and human health
  • Green design Pro-social decision/behavior
  • Customer/employee pro-environmental behavior
  • Green hotel Green restaurant Green airline
  • Green cruise
  • Eco-friendly smart technology (smart hotel, electric airplane, and electric transportation)
  • Sustainable tourism
  • Sustainable destination management
  • Employee stress and burnout
  • Green practices (water/energy saving, waste reduction, and towel reuse)

Published Papers (17 papers)

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Research

11 pages, 844 KiB  
Article
Hotel Guests’ Psychological Distance of Climate Change and Environment-Friendly Behavior Intention
by Wansoo Kim, Chen Che and Chul Jeong
Int. J. Environ. Res. Public Health 2022, 19(1), 16; https://doi.org/10.3390/ijerph19010016 - 21 Dec 2021
Cited by 4 | Viewed by 2203
Abstract
Climate change is certainly a global problem that negatively affects all nations, and thus all humans, on the globe. Nevertheless, little is known about people’s perceptions of climate change and its effects on people’s attitudinal and behavioral responses to climate change. The present [...] Read more.
Climate change is certainly a global problem that negatively affects all nations, and thus all humans, on the globe. Nevertheless, little is known about people’s perceptions of climate change and its effects on people’s attitudinal and behavioral responses to climate change. The present study successfully addressed how hotel guests’ environment-friendly behavior intention is formed through their self-perception as a member of the global community and their psychological distance of climate change. An online survey was used to collect quantitative data from hotel guests to verify the hypotheses. Our test results supported all the hypotheses in our conceptual model. Consequently, the findings of this study satisfactorily explained how hotel guests form their intention to engage in environment-friendly behaviors while they are staying at hotels. Full article
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17 pages, 628 KiB  
Article
Influential Factors for Sustainable Intention to Visit a National Park during COVID-19: The Extended Theory of Planned Behavior with Perception of Risk and Coping Behavior
by Bo-Hyun Seong, Youngseok Choi and Hyojin Kim
Int. J. Environ. Res. Public Health 2021, 18(24), 12968; https://doi.org/10.3390/ijerph182412968 - 8 Dec 2021
Cited by 8 | Viewed by 2700
Abstract
Despite the danger of the spread of the COVID-19 pandemic, visits to natural tourism destinations such as national parks are continuing, though people are using less congested trails or minimizing personal contact. Given the danger from COVID-19, the purpose of our study was [...] Read more.
Despite the danger of the spread of the COVID-19 pandemic, visits to natural tourism destinations such as national parks are continuing, though people are using less congested trails or minimizing personal contact. Given the danger from COVID-19, the purpose of our study was to use an expanded theory of planned behavior to analyze whether tourists intend to continue to visit national parks. Another purpose for our study was to compare an extant research model based on the theory of planned behavior with the extended model we developed. Frequency analysis, confirmatory factor analysis, structural equation modeling, and other statistical techniques, such as correlation analysis, parsimonious fit index, and squared multiple correlations were employed according to the appropriate objectives. Additionally, the number of 351 participants joined the survey. Our study found that perception of risk of COVID-19 negatively affected attitude and perceived behavioral control in both models. Moreover, the perceived behavioral control had a positive effect on coping behavior. Given the analytical results, our study presents not only theoretical implications for understanding the behavior of those who visit national parks, but also practical implications for operation and management of national parks during the COVID-19 pandemic. Full article
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16 pages, 964 KiB  
Article
Road and Transportation Lead to Better Health and Sustainable Destination Development in Host Community: A Case of China Pakistan Economic Corridor (CPEC)
by Liaqat Ali, Salim Khan, Syed Jamal Shah, Aman Ullah, Hina Ashraf, Mushtaq Ahmad, Abida Begum, Heesup Han, Antonio Ariza-Montes, Luis Araya-Castillo, Afed Ullah Khan, Muhammad Anas and Abdul Majid Khan
Int. J. Environ. Res. Public Health 2021, 18(23), 12832; https://doi.org/10.3390/ijerph182312832 - 6 Dec 2021
Cited by 6 | Viewed by 2757
Abstract
Road and transportation plays a vital role in the sustainable development and prosperity of the area. This study investigates the impact of road and transportation on the health of the host community and its sustainable destination development. Data were collected from the host [...] Read more.
Road and transportation plays a vital role in the sustainable development and prosperity of the area. This study investigates the impact of road and transportation on the health of the host community and its sustainable destination development. Data were collected from the host community and were analyzed through factor analysis and structure equation modeling to evaluate the in-hand data of the structural relationship. It is revealed that road and transportation has a significant role in the improvement of health. Moreover, income mediates the effects of accessibility and employment on health. This study will help the authorities and policy maker to formulate policy regarding road and transportation that will improve health of the host community and its sustainable development. The study is limited to the seven districts of Hazara division and explores the societal aspect of CPEC on the host community, future researcher may investigate other regions and may select some other variables such as effect on GDP, per capita income, etc. Full article
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13 pages, 1079 KiB  
Article
Structural Relationships among Strategic Experiential Modules, Motivation, Serious Leisure, Satisfaction and Quality of Life in Bicycle Tourism
by Rui Guo, Xiaoying Liu and Hakjun Song
Int. J. Environ. Res. Public Health 2021, 18(23), 12731; https://doi.org/10.3390/ijerph182312731 - 2 Dec 2021
Cited by 8 | Viewed by 2457
Abstract
It seems that people’s quality of life can be positively influenced through bicycle tourism. Bicycle tourism can be an effective measure to enhance serious leisure, tourism satisfaction, and quality of life. To verify this empirically, a survey was conducted of bicycle tourists who [...] Read more.
It seems that people’s quality of life can be positively influenced through bicycle tourism. Bicycle tourism can be an effective measure to enhance serious leisure, tourism satisfaction, and quality of life. To verify this empirically, a survey was conducted of bicycle tourists who visited Qinghai Lake in China during an international road bike race. The purpose of the present research is to prove the association between latent variables related to bicycle tourism through statistical analysis. For this, hypothetical relationships based on tourism motivation, serious leisure, tourism satisfaction, and quality of life were presented as research models. As a result of empirical analysis, it was analyzed that friends and nature had an effect on serious leisure among the motivation of bicycle tourism. In addition, it was found that the level of serious leisure for bicycle tourism exerted a positive influence on the satisfaction and quality of life. This suggests that bicycle tourism can improve the quality of life during travel to Qinghai lake by bicycle and revealed the crucial role in relationships is serious leisure. Full article
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16 pages, 664 KiB  
Article
Using an Integrated Social Cognition Model to Explain Green Purchasing Behavior among Adolescents
by Amir H. Pakpour, Cheng-Kuan Lin, Mahdi Safdari, Chung-Ying Lin, Shun-Hua Chen and Kyra Hamilton
Int. J. Environ. Res. Public Health 2021, 18(23), 12663; https://doi.org/10.3390/ijerph182312663 - 1 Dec 2021
Cited by 9 | Viewed by 3012
Abstract
Strengthening pro-environmental behaviors such as green purchasing behavior is important for environmental sustainability. An integrated social cognition model which incorporates constructs from habit theory, health action process approach (HAPA), and theory of planned behavior (TPB) is adopted to understand Iranian adolescents’ green purchasing [...] Read more.
Strengthening pro-environmental behaviors such as green purchasing behavior is important for environmental sustainability. An integrated social cognition model which incorporates constructs from habit theory, health action process approach (HAPA), and theory of planned behavior (TPB) is adopted to understand Iranian adolescents’ green purchasing behavior. Using a correlational-prospective design, the study recruited Iranian adolescents aged between 14 and 19 years (N = 2374, n = 1362 (57.4%) females, n = 1012 (42.6%) males; Mean (SD) age = 15.56 (1.22)). At baseline (T1), participants self-reported on the following constructs: past behavior; habit strength (from habit theory); action planning and coping planning (from HAPA); and intention, perceived behavioral control, subjective norm, and attitude (from TPB) with respect to green purchasing behavior. Six months later (T2), participants self-reported on their actions in terms of purchasing green goods. Our findings reported direct effects of perceived behavioral control, subjective norms, attitude, and past behavior on intention; intention and perceived behavioral control on green purchase behavior; intention on two types of planning (i.e., action and coping planning); both types of planning on green purchase behavior; and past green purchase behavior and habits on prospectively measured green purchase behavior. These results indicate that adolescent green purchasing behavior is underpinned by constructs representing motivational, volitional, and automatic processes. This knowledge can help inform the development of theory-based behavior change interventions to improve green purchasing in adolescents, a key developmental period where climate change issues are salient and increased independence and demands in making self-guided decisions are needed. Full article
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17 pages, 478 KiB  
Article
The Trickle-Down Effect of Responsible Leadership on Employees’ Pro-Environmental Behaviors: Evidence from the Hotel Industry in China
by Hong Tian and Danni Suo
Int. J. Environ. Res. Public Health 2021, 18(21), 11677; https://doi.org/10.3390/ijerph182111677 - 7 Nov 2021
Cited by 19 | Viewed by 3055
Abstract
Based on the trickle-down effect model, social learning theory and trait activation theory, this study explores the mechanisms of multi-level responsible leadership on employees’ pro-environmental behaviors in the hotel industry in China. The results show that responsible leadership positively influences employees’ pro-environmental behaviors; [...] Read more.
Based on the trickle-down effect model, social learning theory and trait activation theory, this study explores the mechanisms of multi-level responsible leadership on employees’ pro-environmental behaviors in the hotel industry in China. The results show that responsible leadership positively influences employees’ pro-environmental behaviors; mid-level responsible leadership significantly mediates the positive relationship between high-level responsible leadership and employees’ pro-environmental behaviors; and the perceived role of ethics and social responsibility positively moderates the relationship between responsible leadership and employees’ pro-environmental behaviors. The results of this study provide empirical support for further analysis of the “black box” of responsible leadership on employees’ pro-environmental behaviors, fill the gap of the trickle-down model in leadership, and provide new directions for sustainable value creation in hospitality industry organizations. Full article
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24 pages, 1448 KiB  
Article
Green Paradox in Emerging Tourism Supply Chains: Achieving Green Consumption Behavior through Strategic Green Marketing Orientation, Brand Social Responsibility, and Green Image
by Muhammad Ishfaq Khan, Shahbaz Khalid, Umer Zaman, Ana Ercília José and Paulo Ferreira
Int. J. Environ. Res. Public Health 2021, 18(18), 9626; https://doi.org/10.3390/ijerph18189626 - 13 Sep 2021
Cited by 20 | Viewed by 5448
Abstract
Globally, green consumption behavior has radically changed green product lifecycles as well as green product branding to eliminate the environmental impact of global tourism. The purpose of the current study is to examine green consumption intention in the hospitality and tourism industry as [...] Read more.
Globally, green consumption behavior has radically changed green product lifecycles as well as green product branding to eliminate the environmental impact of global tourism. The purpose of the current study is to examine green consumption intention in the hospitality and tourism industry as an outcome of green supply chain management and strategic green marketing orientation. It also aims to investigate the green brand image and green social responsibility in a mediated-moderation mechanism to induce green consumption. Based on the deductive approach, and cross-sectional quantitative data of 317 hotel visitors/guests in the northern tourism hotspots in Pakistan, the hypothesized relationships were tested through the structural equation modeling technique with partial least squares. The findings empirically establish that green supply chain management and strategic green marketing orientation have positive and significant effects on green consumption intention. Further, environmental concern (i.e., green image) partially mediates the relationship between strategic green marketing orientation, green supply chain management, and green consumption behavior. The results also revealed that brand social responsibility does not moderate green image and green consumption behavior. These stimulating new findings guided by the signaling theory, provide strategic insights that help to upgrade the tourism supply chains and enabling them to become green. Full article
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17 pages, 1088 KiB  
Article
Impact of Substantive Staging and Communicative Staging of Sustainable Servicescape on Behavioral Intentions of Hotel Customers through Overall Perceived Image: A Case of Boutique Hotels
by Khalil-ur-Rehman, Mohammad Adnan, Naveed Ahmad, Miklas Scholz, Muhammad Khalique, Rana Tahir Naveed and Heesup Han
Int. J. Environ. Res. Public Health 2021, 18(17), 9123; https://doi.org/10.3390/ijerph18179123 - 30 Aug 2021
Cited by 33 | Viewed by 4167
Abstract
Customers have become very sensitive regarding the innovative evaluation of services. Due to competition in the hospitality industry, it is a challenge for hotel marketers to understand customers’ behavior. There is scant research in the hotel industry of Pakistan and especially on boutique [...] Read more.
Customers have become very sensitive regarding the innovative evaluation of services. Due to competition in the hospitality industry, it is a challenge for hotel marketers to understand customers’ behavior. There is scant research in the hotel industry of Pakistan and especially on boutique hotels. This research seeks to measure the relationship between substantive, communicative elements of the sustainable servicescape and behavioral intentions (word of mouth) in a boutique hotel setting. However, the mediating effect of the overall perceived image is examined between these constructs. Responses of boutique hotel visitors were collected from Lahore, Islamabad, Faisalabad, and Murree. Data were analyzed by using structural equation modeling (SEM). Results display that both substantive and communicative servicescape elements positively affect the perceived image of customers, which has a positive influence on behavioral intentions such as word of mouth (WOM). Theoretical and practical implications are also discussed. Full article
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12 pages, 535 KiB  
Article
Can Hotel Companies’ Water Conservation Management and Waste Reduction Measures Influence Hotel Customers’ Willingness to Pay More and Intention to Revisit?
by Junghyun Park, Yunmi Park, Jae Leame Yoo and Jongsik Yu
Int. J. Environ. Res. Public Health 2021, 18(17), 9054; https://doi.org/10.3390/ijerph18179054 - 27 Aug 2021
Cited by 3 | Viewed by 3124
Abstract
This study investigated the effect of hotel water conservation management and waste reduction measures on customers’ social and personal norms, willingness to pay more, and revisit intention, with cost consciousness as a moderating variable. A total of 311 valid samples were obtained by [...] Read more.
This study investigated the effect of hotel water conservation management and waste reduction measures on customers’ social and personal norms, willingness to pay more, and revisit intention, with cost consciousness as a moderating variable. A total of 311 valid samples were obtained by conducting a survey on customers who have used hotels for the past year. To perform the empirical analysis, SPSS 22.0 (IBM, New York, NY, USA) and AMOS 22.0 (IBM, New York, NY, USA) were used. As a result of the analysis, seven of the eight hypotheses were accepted, and the ninth hypothesis that tested the moderating effect was partially accepted. The results of the study revealed that a hotel’s eco-friendly activities had a positive effect on its overall performance. The results also provide insight that can lay the foundation for the sustainable management of hotels. Full article
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16 pages, 3542 KiB  
Article
Edible Insects: How to Increase the Sustainable Consumption Behavior among Restaurant Consumers
by Jinsoo Hwang and Jinkyung-Jenny Kim
Int. J. Environ. Res. Public Health 2021, 18(12), 6520; https://doi.org/10.3390/ijerph18126520 - 17 Jun 2021
Cited by 11 | Viewed by 3450
Abstract
Edible insects deserve increased attention as green food source in today’s society and more restaurants embrace them to promote sustainable consumption behavior. This study was design to explore how consumers’ behavioral intentions to use edible insect restaurants were formed based on the theory [...] Read more.
Edible insects deserve increased attention as green food source in today’s society and more restaurants embrace them to promote sustainable consumption behavior. This study was design to explore how consumers’ behavioral intentions to use edible insect restaurants were formed based on the theory of planned behavior (TPB) model. Furthermore, the study attempted to deepen TPB by including the moderating role of product knowledge. A total of 440 samples were collected by online survey in South Korea, and the results of structural equation modeling found that all of the hypotheses have been statistically accepted. Additionally, the results of multiple group analysis indicated that product knowledge moderated the link between subjective norm and behavioral intentions. On a basis of the analysis results, we provided significant theoretical implications and practical implications how to increase future sustainable food consumption intention. Full article
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17 pages, 1279 KiB  
Article
Sustainable Growth of Social Tourism: A Growth Mixture Modeling Approach Using Heterogeneous Travel Frequency Trajectories
by Jaeseok Lee and Jooa Baek
Int. J. Environ. Res. Public Health 2021, 18(10), 5241; https://doi.org/10.3390/ijerph18105241 - 14 May 2021
Cited by 4 | Viewed by 2540
Abstract
As travel activity has gained attention as one of the essential ways of understanding the sustainable growth of social tourism, a growing number of research projects have been conducted to elucidate the relationship between residents’ travel quantity (frequency) and quality (experience) in both [...] Read more.
As travel activity has gained attention as one of the essential ways of understanding the sustainable growth of social tourism, a growing number of research projects have been conducted to elucidate the relationship between residents’ travel quantity (frequency) and quality (experience) in both macro and micro perspectives. Yet, very little research has highlighted that travel opportunities are not equally available to residents, especially a longitudinal perspective. The current study classified domestic travelers into four distinct classes using four years of longitudinal data from 5054 Korean residents. Latent growth curve modeling (LGCM) and growth mixture modeling (GMM) were employed to find out (1) the optimal number of classes, (2) the longitudinal travel frequency trajectory of each class, and (3) the distinctive demographic and travel characteristics of the four classes. This study provides some practical implications for policymakers when optimizing available resources for sustainable travel opportunities to relevant target sub-populations. Furthermore, detailed step-by-step analytic tutorials are also introduced for the extended application of longitudinal latent variable analysis in the tourism and hospitality fields, providing additional insights for relevant stakeholders. Full article
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17 pages, 917 KiB  
Article
Travel Website Atmospheres Inducing Older Travelers’ Familiarity: The Moderating Role of Cognitive Age
by Soojung Kim, Yahua Bi and Insin Kim
Int. J. Environ. Res. Public Health 2021, 18(9), 4812; https://doi.org/10.3390/ijerph18094812 - 30 Apr 2021
Cited by 4 | Viewed by 2592
Abstract
In the environment in which an increasing number of older travelers are participating in online tourism platforms, for older travelers who face multiple barriers in using e-commerce, it is essential to identify factors promoting older travelers’ website usage for their well-being and sustainable [...] Read more.
In the environment in which an increasing number of older travelers are participating in online tourism platforms, for older travelers who face multiple barriers in using e-commerce, it is essential to identify factors promoting older travelers’ website usage for their well-being and sustainable travel industry. This study aims to identify the key factors of website atmosphere for enhancing older travelers’ familiarity, investigate the relationship between older adults’ website familiarity and revisit intention, and test the moderating role of cognitive age. A web-based survey was conducted, and the sample consisted of 305 US residents 50 years of age and older who had experienced travel websites. The results indicated that three subdimensions of older travelers’ website familiarity—informativeness, effectiveness, and entertainment—positively influence their website familiarity. Additionally, the impact of informativeness on website familiarity is stronger for travelers who identify as younger than their chronological age. Moreover, older travelers’ familiarity with a website improves their revisit intention. The current study found not only significant travel website atmosphere factors to boost older travelers’ participation in online tourism platforms but also significant older travelers’ groups depending on their cognitive age perception to magnify the effect of website atmosphere. Full article
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16 pages, 505 KiB  
Article
Dysfunctional Customer Behavior, Employee Service Sabotage, and Sustainability: Can Social Support Make a Difference?
by Jinsoo Hwang, Yekyoung Yoo and Insin Kim
Int. J. Environ. Res. Public Health 2021, 18(7), 3628; https://doi.org/10.3390/ijerph18073628 - 31 Mar 2021
Cited by 9 | Viewed by 4043
Abstract
In a restaurant industry, dysfunctional customer behavior damages customer-contact service employees’ mental health which may lead to employee defection. This study examined the effects of dysfunctional customer behavior on service employees’ service sabotage which is a mechanisms for protecting themselves from outside pressures. [...] Read more.
In a restaurant industry, dysfunctional customer behavior damages customer-contact service employees’ mental health which may lead to employee defection. This study examined the effects of dysfunctional customer behavior on service employees’ service sabotage which is a mechanisms for protecting themselves from outside pressures. Additionally, it determined if emotional exhaustion plays a mediating role in the relationship between dysfunctional customer behavior and employees’ service sabotage and verified the moderating role of social support. The proposed model was tested empirically using the data from 329 restaurant customer-contact service employees in South Korea. The results indicated that dysfunctional customer behavior increased the incidence of employees’ service sabotage. Moreover, emotional exhaustion was a significant mediator in the link from dysfunctional customer behavior to employees’ service sabotage. In addition, social support moderated the effects of dysfunctional customer behavior on service sabotage. This study provides insights into the effects of dysfunctional customer behavior and methods of supporting employees socially. Full article
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19 pages, 1397 KiB  
Article
Impact of Environmental Moral Education on Pro-Environmental Behaviour: Do Psychological Empowerment and Islamic Religiosity Matter?
by Abida Begum, Liu Jingwei, Maqsood Haider, Muhammad Maroof Ajmal, Salim Khan and Heesup Han
Int. J. Environ. Res. Public Health 2021, 18(4), 1604; https://doi.org/10.3390/ijerph18041604 - 8 Feb 2021
Cited by 16 | Viewed by 4377
Abstract
In light of increasing concerns about global environmental problems, environmental moral education is assumed to have a significant influence on the pro-environmental behaviour of students. Within the past decade, several higher education institutes have acknowledged the importance of integrating sustainability into the educational [...] Read more.
In light of increasing concerns about global environmental problems, environmental moral education is assumed to have a significant influence on the pro-environmental behaviour of students. Within the past decade, several higher education institutes have acknowledged the importance of integrating sustainability into the educational curriculum to have a focused and explicit impact on society. The current study investigated the relationship between environmental moral education and pro-environmental behaviour while drawing upon insights from the conservation of resource theory. The relationship among the aforementioned variables was studied for the mediating role of psychological empowerment and the moderating effect of Islamic religiosity. Data were collected from 429 university students with a cross-sectional approach. The data were analysed using “structural equation modelling” and “PROCESS” analytical techniques. The results of the study followed the predicted conceptual model, that is, environmental moral education was positively related to pro-environmental behaviour. Furthermore, psychological empowerment partially mediated the aforementioned relationship, while Islamic religiosity moderated the relationships between environmental moral education and pro-environmental behaviour as well as between environmental moral education and psychological empowerment. These findings reinforce the importance of environmental moral education and Islamic religiosity in understanding the Muslim student’s ecological behaviours. Full article
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28 pages, 619 KiB  
Article
Socioeconomic Profile of Tourists with a Greater Circular Attitude and Behaviour in Hotels of a Sun and Beach Destination
by Carlos Rodríguez, Marta Jacob and Carmen Florido
Int. J. Environ. Res. Public Health 2020, 17(24), 9392; https://doi.org/10.3390/ijerph17249392 - 15 Dec 2020
Cited by 8 | Viewed by 4329
Abstract
This work aims to analyse the attitude towards circular economy (CE) and the environmental behaviour and circular practices among tourists of a well-known mature sun and beach destination. The study was conducted on a sample of tourists who visited Gran Canaria and stayed [...] Read more.
This work aims to analyse the attitude towards circular economy (CE) and the environmental behaviour and circular practices among tourists of a well-known mature sun and beach destination. The study was conducted on a sample of tourists who visited Gran Canaria and stayed at a hotel establishment. Findings show that: (a) Older tourists have a higher pro-environmental or circular attitude in hotel establishments than younger ones; (b) most tourists are willing to pay more for environmentally friendly or green hotels and this is related to socio-demographic variables; (c) the majority of tourists believe that it is important for the hotel to have an energy-saving policy; (d) tourists’ attitude towards circular practices varies according to socio-economic profile; (e) the most common sustainable hotel practices carried out by tourists are the use of recycling bins and reusable towel and linen schemes; (f) women report a higher circular behaviour than men; and (g) 86.5% of tourists carry out the same CE practices on holidays as in their place of residence. Study findings could be useful to design the transition from a linear model to a circular model in the hotel industry of a destination as it identifies the areas that the industry must promote to reach this transition. Full article
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18 pages, 1627 KiB  
Article
Smart Hotels and Sustainable Consumer Behavior: Testing the Effect of Perceived Performance, Attitude, and Technology Readiness on Word-of-Mouth
by Jinkyung Jenny Kim, Myong Jae Lee and Heesup Han
Int. J. Environ. Res. Public Health 2020, 17(20), 7455; https://doi.org/10.3390/ijerph17207455 - 13 Oct 2020
Cited by 26 | Viewed by 7800
Abstract
Many recent studies with the topic of innovative technologies have been executed in the viewpoint of adoption/readiness of one specific cutting-edge technology in the hospitality industry. Unlike with the existing studies, the present research comprehensively dealt with consumers’ perceived performance of a smart [...] Read more.
Many recent studies with the topic of innovative technologies have been executed in the viewpoint of adoption/readiness of one specific cutting-edge technology in the hospitality industry. Unlike with the existing studies, the present research comprehensively dealt with consumers’ perceived performance of a smart hotel and explored its influence on the formation of attitude and word-of-mouth intention. Furthermore, this study encompassed drivers of technology readiness (optimism and innovativeness) as critical moderators. Our analysis results confirmed that the perceived performance of a smart hotel is essential in generating individuals’ favorable attitudes and positive word-of-mouth intentions. The moderating roles of optimism and innovativeness were also found in the link between perceived performance and attitude. Theoretical value and managerial contributions were discussed through unpinning the structural relationships among study variables in the smart hotel context. Full article
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17 pages, 344 KiB  
Article
Fear and Trembling of Cruise Ship Employees: Psychological Effects of the COVID-19 Pandemic
by Aleksandar Radic, Michael Lück, Antonio Ariza-Montes and Heesup Han
Int. J. Environ. Res. Public Health 2020, 17(18), 6741; https://doi.org/10.3390/ijerph17186741 - 16 Sep 2020
Cited by 44 | Viewed by 9348
Abstract
The current COVID-19 pandemic has evolved to unprecedented proportions. This research aimed to gain a deeper understanding of the psychological effects of the COVID-19 pandemic on cruise ship employees stuck at sea. Using an inductive qualitative approach, a synchronous online focus group was [...] Read more.
The current COVID-19 pandemic has evolved to unprecedented proportions. This research aimed to gain a deeper understanding of the psychological effects of the COVID-19 pandemic on cruise ship employees stuck at sea. Using an inductive qualitative approach, a synchronous online focus group was conducted with nine cruise ship employees who were stuck at sea during COVID-19 pandemic. The findings revealed that COVID-19 pandemic has managed to erase the feeling of joy from cruise ship employees who were stuck at sea while exposing weakness of cruise line companies such as poor human resource management leadership. Moreover, COVID-19 pandemic demonstrated that it is of paramount importance that cruise line companies create a comprehensive strategy in assisting their employees who are experiencing an anxiety disorder and depression. The managerial implications are outlined. Full article
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