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Administrative Sciences
Special Issues
Challenges and Future Trends in Digital Government
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Challenges and Future Trends in Digital Government

A special issue of Administrative Sciences (ISSN 2076-3387).

Deadline for manuscript submissions: 28 February 2025 | Viewed by 7938

Special Issue Editors

Prof. Dr. Kostas Zafiropoulos

E-Mail Website
Guest Editor
Department of Educational and Social Policy, University of Macedonia, Thessaloniki 546 36, Greece
Interests: applications of statistics in social sciences; evaluation; study and evaluation of WEB applications (e-commerce, e-government, e-participation); study of the use of new technologies
Dr. Konstantinos Antoniadis

E-Mail Website
Guest Editor
Department of International and European Studies, University of Macedonia, Thessaloniki 546 36, Greece
Interests: promotion of e-government services using social media

Special Issue Information

Dear Colleagues,

The aim of this Special Issue is to provide comprehensive insights into the challenges faced by digital government and to offer valuable perspectives on the future trends and opportunities that may lead to more efficient, transparent, and citizen-centric government services. It highlights the significance of leveraging social media, artificial intelligence (AI), security measures, citizen interaction, and technological advancements to enhance the efficiency, effectiveness, transparency, and trustworthiness of government services across various domains. The importance of effective citizen interaction is emphasized, highlighting the need for inclusive engagement to ensure the success of digital government services.

The Issue will examine the applications of digital government in diverse sectors, including education, health, tourism, services, and business, showcasing its potential impact across various industries. It will emphasize the involvement of relevant stakeholder groups and categorize the interactions between these groups and the government into different dimensions such as government-to-government, government-to-business, government-to-non-profit, government-to-citizen, government-to-visitor, and government-to-employee. Key factors for successful digital government services, identified as efficiencies, effectiveness, transparency, security, and trust, will be explored. The Issue will also discuss administrative reengineering as a strategy to optimize government operations through digitalization.

This Special Issue welcomes the submission of case studies, comparative studies, research papers, and review papers to contribute to the exploration and understanding of digital government.

Prof. Dr. Kostas Zafiropoulos
Dr. Konstantinos Antoniadis
Guest Editors

Manuscript Submission Information

Manuscripts should be submitted online at www.mdpi.com by registering and logging in to this website. Once you are registered, click here to go to the submission form. Manuscripts can be submitted until the deadline. All submissions that pass pre-check are peer-reviewed. Accepted papers will be published continuously in the journal (as soon as accepted) and will be listed together on the special issue website. Research articles, review articles as well as short communications are invited. For planned papers, a title and short abstract (about 100 words) can be sent to the Editorial Office for announcement on this website.

Submitted manuscripts should not have been published previously, nor be under consideration for publication elsewhere (except conference proceedings papers). All manuscripts are thoroughly refereed through a double-blind peer-review process. A guide for authors and other relevant information for submission of manuscripts is available on the Instructions for Authors page. Administrative Sciences is an international peer-reviewed open access monthly journal published by MDPI.

Please visit the Instructions for Authors page before submitting a manuscript. The Article Processing Charge (APC) for publication in this open access journal is 1400 CHF (Swiss Francs). Submitted papers should be well formatted and use good English. Authors may use MDPI's English editing service prior to publication or during author revisions.

Keywords

  • digital government
  • e-government

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Published Papers (4 papers)

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Research

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17 pages, 1022 KiB  
Article
Strategic IT Alignment and Organizational Agility in Nonprofits during Crisis
by Lauren Azevedo, Roderick Lee and Wanzhu Shi
Adm. Sci. 2024, 14(7), 153; https://doi.org/10.3390/admsci14070153 - 17 Jul 2024
Viewed by 1225
Abstract
As the study of nonprofit organizations and their operating environment has become increasingly interdisciplinary, scholars have leveraged business strategies to increase knowledge and improve performance. This study considers how strategic information technology alignment can impact organizational agility among nonprofits that are in the [...] Read more.
As the study of nonprofit organizations and their operating environment has become increasingly interdisciplinary, scholars have leveraged business strategies to increase knowledge and improve performance. This study considers how strategic information technology alignment can impact organizational agility among nonprofits that are in the midst of the COVID-19 pandemic, a dynamic and complex crisis environment. Using a survey of United States-based nonprofits, we find that organizational alignment as well as aspects of financial stability significantly impact organizational agility. This study concludes with implications for nonprofits to broaden their participation in a digital society by developing their capacity to strategically plan, design, and implement strategic initiatives that align the organizational mission and assist with agility. Further, a broader discussion on the need to expand the definition of alignment in the context of nonprofit organizations is made, particularly in regard to new initiatives to include underrepresented groups and diverse voices in strategic initiatives. Full article
(This article belongs to the Special Issue Challenges and Future Trends in Digital Government)
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14 pages, 875 KiB  
Article
Exploring the Relationships between the Enablers and Results Criteria of the EFQM Model 2013 in the Context of the Greek Public Administrative Services
by Dimitra Mitsiou and Kostas Zafiropoulos
Adm. Sci. 2024, 14(4), 79; https://doi.org/10.3390/admsci14040079 - 22 Apr 2024
Cited by 1 | Viewed by 1165
Abstract
This study presents a first attempt to apply and validate the European Foundation for Quality Management (EFQM) Model 2013 as a framework in the context of public administrative services in Greece, and to explore the relationships between the model’s enablers and results criteria. [...] Read more.
This study presents a first attempt to apply and validate the European Foundation for Quality Management (EFQM) Model 2013 as a framework in the context of public administrative services in Greece, and to explore the relationships between the model’s enablers and results criteria. The methodological approach adopted was quantitative research with a structured questionnaire, while partial least squares structural equation modeling (PLS-SEM) was applied to validate the model and test the cause–effect relationships between the enablers and results on a national sample of 155 managers. The results confirmed the reliability and validity of the EFQM Model 2013 in the context of this study and revealed significant relationships between the model’s enablers and results. In addition, the empirical findings of this study may improve our understanding of the underlying relationships between the EFQM model criteria, but should not be generalized, as this study only concerned Greek public administrative services. Finally, this study may provide valuable insights to managers and governing bodies responsible for policy-making about the significance and magnitude of the relationships between the enablers and results criteria so that they can develop strategies to improve the operational and strategic performance of the Greek public administrative services. Full article
(This article belongs to the Special Issue Challenges and Future Trends in Digital Government)
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19 pages, 1667 KiB  
Article
The Impact of the COVID-19 Pandemic on the Use of the Menor Preço Brasil Application
by Jorge Luis Tonetto, Adelar Fochezatto and Josep Miquel Pique
Adm. Sci. 2023, 13(11), 229; https://doi.org/10.3390/admsci13110229 - 25 Oct 2023
Cited by 4 | Viewed by 2411
Abstract
The Menor Preço Brasil application, based on a version developed in the state of Rio Grande do Sul, was launched in 2019 with the aim of expanding digital services to citizens. This application provides information on the nearest establishments and their product prices [...] Read more.
The Menor Preço Brasil application, based on a version developed in the state of Rio Grande do Sul, was launched in 2019 with the aim of expanding digital services to citizens. This application provides information on the nearest establishments and their product prices based on issued invoices. With the advent of the COVID-19 pandemic, this application adapted its service to facilitate access to prevention products. We are not aware of any other similar government application that uses individual invoice data to support citizens in finding products closer to them at better prices. This study aims to verify the impact of the COVID-19 pandemic on the use of the Menor Preço Brasil app service. To this end, it investigates both the correlation between confirmed cases of COVID-19 in Brazil and the changes in the application’s functionalities with the variation in citizens’ queries to the application. It is a quantitative approach. For this purpose, Bai and Perron’s method of identifying multiple structural breaks and regression models are employed. The results indicate five structural breaks in the number of queries to the application, and that a 1% increase in COVID-19 cases led to a 0.2% increase in queries. These results confirm that user behavior related to the Menor Preço Brasil application was influenced not only by changes in the number of confirmed COVID-19 cases but also by those in the app’s features and inflation rates. The literature also tends to consider the relevance of the relative effects of risk aversion on behavior, especially in the relationship with the tax authorities. This study reinforces the position of the initial relevance of risk aversion and when trust gradually strengthening the aversion to losses diminishes. The public sector has progressively increased the availability of digital services over time, and the results of this study underscore their significance in coping with extreme situations, such as pandemics, natural disasters, and other challenges to accessing goods and services. Full article
(This article belongs to the Special Issue Challenges and Future Trends in Digital Government)
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Review

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25 pages, 20186 KiB  
Review
Tracing the Evolution of E-Government: A Visual Bibliometric Analysis from 2000 to 2023
by Yifan Song, Takashi Natori and Xintao Yu
Adm. Sci. 2024, 14(7), 133; https://doi.org/10.3390/admsci14070133 - 24 Jun 2024
Cited by 1 | Viewed by 2214
Abstract
In the continuously evolving field of E-government, understanding the breadth and depth of academic research is crucial for advancing governmental digital transformation and policy development. This study employs visual bibliometric analysis, using the Web of Science database to map the evolution trajectory of [...] Read more.
In the continuously evolving field of E-government, understanding the breadth and depth of academic research is crucial for advancing governmental digital transformation and policy development. This study employs visual bibliometric analysis, using the Web of Science database to map the evolution trajectory of E-government research from 2000 to 2023. By utilizing CiteSpace for a comprehensive examination of 4536 academic articles, this paper outlines the growth patterns and thematic evolution within the field. The development of the E-government field is delineated into four distinct phases: the budding period (2000–2003), the bottleneck period (2004–2014), the development period (2015–2018), and the growth period (2019–2023), which are each marked by unique thematic shifts and technological advancements. The research results reveal the transformation of research focus in different periods, from the initial focus on the technological means and the electronic transformation of government services, moving on to more complex issues such as E-government acceptance and government transparency and corruption, and ultimately to the current focus on innovation and smart cities. In addition, the paper also clarifies that the research boom that began in 2019 is driven by technological innovation opportunities, the improvement in infrastructure, and multidisciplinary research. By depicting these developmental stages and emerging trends, this study not only unveils past academic efforts but also forecasts future research directions, thereby providing valuable insights for researchers and policymakers aiming to understand and implement effective E-government strategies. Full article
(This article belongs to the Special Issue Challenges and Future Trends in Digital Government)
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