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Behavior‒Output Control Theory, Trust and Social Loafing in Virtual Teams

School of Information, University of Michigan, 4388 North Quad, 105 South State Street, Ann Arbor, MI 48109-1285, USA
Multimodal Technologies Interact. 2020, 4(3), 39; https://doi.org/10.3390/mti4030039
Received: 30 May 2020 / Revised: 28 June 2020 / Accepted: 4 July 2020 / Published: 8 July 2020
(This article belongs to the Special Issue The Future of Intelligent Human-Robot Collaboration)
Social loafing, the act of withholding effort in teams, has been identified as an important problem in virtual teams. A lack of social control and the inability to observe or trust that others are fulfilling their commitments are often cited as major causes of social loafing in virtual teams where there is geographic dispersion and a reliance on electronic communications. Yet, more research is needed to better understand such claims. The goal of this study was to examine the impact of control and trust on social loafing in virtual teams. To accomplish this, we proposed and empirically tested a multi-level research model that explains the relationships among team controls, trust, social loafing, and team performance. We tested the model with 272 information technology employees in 39 virtual teams. Results indicate that control and trust reduce social loafing separately and also jointly. View Full-Text
Keywords: virtual teams; control; trust; social loafing virtual teams; control; trust; social loafing
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Robert, L.P., Jr. Behavior‒Output Control Theory, Trust and Social Loafing in Virtual Teams. Multimodal Technologies Interact. 2020, 4, 39.

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