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Journal: Appl. Sci., 2019
Volume: 9
Number: 3313

Article: A Business Process Analysis Methodology Based on Process Mining for Complaint Handling Service Processes
Authors: by Qiong Wu, Zhen He, Haijie Wang, Lijie Wen and Tongzhou Yu
Link: https://www.mdpi.com/2076-3417/9/16/3313

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