Next Article in Journal
Training of Deep Convolutional Neural Networks to Identify Critical Liver Alterations in Histopathology Image Samples
Previous Article in Journal
Immunohistochemical Expression of Wilms’ Tumor 1 Protein in Human Tissues: From Ontogenesis to Neoplastic Tissues
Open AccessArticle

How to Optimize the Implementation of ITIL through a Process Ordering Algorithm

1
UDIMA, 28400 Collado Villalba, Spain
2
UNED, 28040 Madrid, Spain
*
Author to whom correspondence should be addressed.
Appl. Sci. 2020, 10(1), 34; https://doi.org/10.3390/app10010034
Received: 26 November 2019 / Revised: 5 December 2019 / Accepted: 11 December 2019 / Published: 19 December 2019
(This article belongs to the Section Computing and Artificial Intelligence)
One of the main points when implementing the Information Technology Infrastructure Library (ITIL) is which order the processes must be implemented. In the systematic literature review (SLR) developed, it is possible to find references about strategies and factors that ease the implementation of the ITIL, static sequences for the processes to be implemented, and recommendations about the first process to implement, but it is rather complicated to find references that explicitly define the order (adapted to a specific company) of the processes to be implemented. Thus, once it is shown that there is no methodology/algorithm providing a sequence of ITIL processes specifically adapted for each company, an algorithm to solve this problem is presented: The algorithm has a deep mathematical basis and returns a sequence of ITIL processes to optimize the efforts during implementation, so the company implementing the ITIL gets the closest to the competitors. The optimization is made considering parameters such as staff, age of the company, IT size, industry, etc. Thus, the sequence proposed is specific for each company. Finally, a comparative of the sequence obtained (from the proposed algorithm) with sequences discovered in the SLR is presented and applied to a real case. View Full-Text
Keywords: ITIL; implementation sequence; process implementation order; optimization; algorithm ITIL; implementation sequence; process implementation order; optimization; algorithm
MDPI and ACS Style

Rubio, J.L.; Arcilla, M. How to Optimize the Implementation of ITIL through a Process Ordering Algorithm. Appl. Sci. 2020, 10, 34.

Show more citation formats Show less citations formats
Note that from the first issue of 2016, MDPI journals use article numbers instead of page numbers. See further details here.

Article Access Map by Country/Region

1
Search more from Scilit
 
Search
Back to TopTop